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Gloworm Lights Recenzje 

697
Wynik TrustScore: 4.5 na 5

4,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej

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Oceniono na 5 z 5

It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking

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Oceniono na 5 z 5

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej

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Oceniono na 5 z 5

Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z akcesoriami rowerowymi
  2. Sklep rowerowy
  3. Firma elektroniczna
  4. Producent oświetlenia
  5. Sklep sportowy (outdoor)
  6. Sklep sportowy

Napisane przez firmę

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

697 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,5

Wszystkie recenzje

(697)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy done !

Easy done !! Thanks gloworm now I turn night into day … smooth operators 🙌🏼🙌🏼

11 kwietnia 2022
Oceniono na 5 z 5

Super great experience

Super great experience. I bought some small parts for my light and had a funny gromet going into the light and sent them an email. They offered to fix it for free and the turnaround time was super fast! Great lights! Definitely the most powerful light in my 8 person group!

22 marca 2022
Oceniono na 5 z 5

I bought the XS as a helmet light

I bought the XS as a helmet light, and I really like the optical pattern and overall power. I was previously using a helmet light with an internal battery. Since I always wear a backpack for MTB riding, the external battery isn't an issue, and the extra illumination is worth it. I probably won't switch the optics to get a different beam pattern since I like the default setting.

I think a powerful helmet light is even more important than a powerful bar light because it puts the light exactly where you are looking, and it sits higher than a bar light which allows you to see down the trail further -- critical for singletrack DH riding.

The handlebar remote works great, although I had to use double-sided tape underneath to keep it from rotating on fast, bumpy sections.

The battery life is superb. I haven't been out for more than a few hours at a time, but it has plenty of life running the light at 80 and 100 percent.

21 lutego 2022
Oceniono na 5 z 5

Excellent service from Gloworm

Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers

25 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

I've been very impressed with G2

I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..

24 stycznia 2022
Oceniono na 2 z 5

Buggy hardware with flickering with low…

Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connection of my phone with battery pack. I didn't recommend them at all. Also excepted sustain output from xsv model is about 2000 lunens with good cooling.

15 stycznia 2022
Oceniono na 5 z 5

great lights

I ordered 2 of these lights. Initially there was a issue with one of the batteries but their customer service team quickly resolved the issue

12 stycznia 2022
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hi Brad, apologies for the delaying in responding to your emails! I have since replied so we can get this issue resolved ASAP. Cheers

Oceniono na 4 z 5

Overall, a nice bit of kit... but user-interface could be improved.

Overall; I like the Alpha 1.0 quite a lot and will most likely order another, and/or the larger battery pack. My only reason for a 4 star review instead of 5 is the overly complex and convoluted process to customize the light output. While I genuinely appreciate that I can customize the light to my needs; the procedure for doing so is not very intuitive at all and, thusly; I have to keep a paper copy of the procedure with my bike kit in case I need to change it for conditions or course variables.

I do really enjoy and appreciate the wireless switch to change the light settings once paired... but it would be nice if it just stayed paired instead of having to remember to do that every time I plug the light head into the battery.

11 stycznia 2022
Oceniono na 1 z 5

Was sent a used light

I’m giving these lights one star. I was really excited for these to come in the mail after trying a friends pair. I ordered 2 lights a handlebar light and a helmet light. Immediately I knew one of the boxes were opened and the light was used prior to me receiving it. Broken seal on box, contents were mixed up in the packaging, low battery life and the small parts bag was opened.
Naturally I reached out to customer service and sent photos showing the condition of the product and packaging. The response I got was that he has seen that before and the light had a rough transit.
I strongly disagree, it was very clear that one had been opened and used especially compared to the second light I ordered.
If I wanted used lights I would have purchased them from my friend for less than half the price I paid.

9 stycznia 2022
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

***UPDATE***

I have since had a very informative phone conversation with Taryn in order to fully understand the foundations of the 1-Star Review.

There were areas of email communication post the arrival of the damaged packaging that did sit well with Taryn. This combined with an imperfect product and the opportunity to review resulted in what can be seen above.

We investigated the situation fully and discovered some inaccuracies in the way the light accessories were packaged. In addition, improvements could be made to ensure damage was not sustained in transit. Without this feedback we would never make these discoveries - so Taryn must be thanked for her honest review.

I'd also like to take this opportunity to let future customers know that we take pride in what we manufacture and sell. We only ever sell and deliver products that have been rigorously inspected and are 100% new.

Thanks

Bruce - Owner, Gloworm Lights

**************************

Hi Taryn

Thanks for the review. We'd like to acknowledge that we had discussed this issue at length with you via email.

I'm sorry that you feel we are not being honest with you about the packaging and that strongly disagree with our customer service team.

There is no chance the box was opened prior to being sent and then left in the state illustrated by your photos. It just does not make sense from a customer satisfaction/reputation point of view.

We have previously seen packages ripped open due to rough handlers and the images you have shared with us are very similar to the other instances.

We would never send second hand goods or packaging in the state presented. If we were to open a package for any reason (product missed in packaging etc) we always use heat to remove the label and then apply a new label.

We are more than happy to replace your product and send it via courier rather than UPS - this is offer is without reservation.

We do however ask that you trust we are providing you with honest information and not trying to deceive you as the review implies.

Regards

Bruce Davey
Owner - Gloworm Lights

Oceniono na 5 z 5

Top notch product

Top notch product - from esthetics to functionality, this is the real deal. The 2000 lumen light is bright and evenly distributed. Real 4 hour battery life at full brightness. Super convenient remote. Well worth the investment.

28 grudnia 2021
Oceniono na 5 z 5

Gloworm X2 Adventure lightset is good for adventures!

I purchased a Gloworm X2 Adventure light set. After around a month of use, I’m very happy. The light, handlebar mount, USB-C based cable between the light and the battery, the battery, and the associated app (I’m using iOS) are all designed well, function well, and are easy to use. (I haven’t used the Bluetooth remote so far.)

My PowerPack 5 arrived miss-programmed, so that it thought it was a PowerPack 10. I contacted the distributor (in my case, in Oregon, US), and they immediately explained the issue and shipped me a replacement PowerPack and a return label for the original one.

Users can customize the three main output levels, from 10% to 100%, via the app. They can also choose one of three flashing or pulsing settings. As I have written to Gloworm, I personally would like an option for slower flashing or pulsing (1 or perhaps 1.5 times per second; the current slowest is around 2 per second); and I think there is no appropriate use on a bicycle light for the currently available strobe-like setting. I hope Gloworm could address this via app and/or firmware updates.

One of the draws for me of the new Gloworm X2 lights is their use of USB-C connectors at the light and at the battery. I asked before buying whether the light could be used with other (non-Gloworm) USB-C power banks, because that adds versatility for bikepacking and touring etc. I can confirm that indeed the light can be used with other power banks that meet the Power Delivery (PD) standard. Yay!

19 grudnia 2021

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