The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
Reakcja na opinię
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
Reakcja na opinię
Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z akcesoriami rowerowymi
- Sklep rowerowy
- Firma elektroniczna
- Producent oświetlenia
- Sklep sportowy (outdoor)
- Sklep sportowy
Napisane przez firmę
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Dane kontaktowe
12 Carr Road, 1042, Auckland, Nowa Zelandia
- marketing@glowormlights.com
- glowormlights.com
4,5
Doskonała
697 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
XSV plus a second battery
By far the brightest cycling lights I’ve seen, purchased for long off road events.
They feel very sturdy and well built but not too heavy given the battery life.
I like that you can customise the brightness to further extend the battery life which still gives you much light to play with.
Customer service was great, a small delay due to stock in my area but quickly dispatched the day stock arrived.
Highly recommended
28 maja 2022
A little hiccup with the battery not…
A little hiccup with the battery not working, after my first night ride.
Unchargeable not responsive.
But when I contacted Gloworm Lights they sent me a replacement very promptly and provided a return courier package for the old battery to be returned.
Awesome warranty service.
26 maja 2022
Good lights, crap service
So I ordered an x2 and was delivered an xsv. Disappointing. I sent an email to Gloworm support. I received a response "I’ll get a replacement and return sticker out to you tomorrow." Three days later, nothing. I sent another email. I received a response "A replacement has been sent today." It did finally arrive and it's great but the service is a bit crap.
25 maja 2022
Good prompt service
23 maja 2022
Awesome to deal with
Awesome to deal with! We ordered x 2 lights, but only one arrived. The team then sent out another very quickly. Lights are great quality and easy to use
15 maja 2022
website easy to find and choose…
website easy to find and choose additional handle bar mount for glow light .
turned up quickly
Mount broke first time fitting (rats!!)
Ordered and paid for another ,then emailed explaining my disappoint with product breaking, hoping for a replacement or credit
Was wrapped to get a reply stating credit issued and a new mount on it's way.
stoked with the service
Thanks Gloworm highly recommend product ,awesome lights
15 maja 2022
Bought a Gloworm light a little over a…
Bought a Gloworm light a little over a year ago - Helmet light, remote handlebar button. Still lovin it!
14 maja 2022
Delivery to NSW within 24hrs of ordering!
Delivery to NSW Australia within 24 hours! And the best lights in the world! I already owned 3 glowworm lights and chose to buy one more to turn night into day. The Bluetooth button is the most awesome feature - no fiddling around especially when you notice some thing or someone coming towards you. Simple, super bright, and incredibly well made. I'm going to start gifting them to my cycling friends. Glowworm lights are the gift to give someone who has everything.
3 maja 2022
Excellent light
Great light. Clear light with no shadow spots and doesnt flicker on any terrain.
Ecellent. Highly recommend.
2 maja 2022
great light shame about the run time
Bought the XS, great lights, super powerful. and great run time on it, had an issue with the light unit after the first use where it stopped working completely. No issue for Gloworm and they replaced overnight with a new one, unfortunately this one gets a max of 2 hours on full power that's only 66% of the advertised 3hrs . . . can i be bothered returning this one? I love the product but expectations vs reality seem a little off.
2 maja 2022
Odpowiedź od Gloworm Lights
Hey Jim, thanks for taking the time to review our product.
At times we get a unit that does not report the correct runtime and it's a shame you've already some issues. We will help you out with a new battery to ensure you get the desired runtime from your product.
Let us know via email if you would like us to send a replacement - we'll include a return label to get the other one back.
Cheers! Bruce
Mostly good.
Due to having other equipment on my bike i could not use it there efficiently but it fitted well onto a spare helmet.
When night riding, I have been using the longer power lead and carry the battery in a pocket of my cycling jacket but I am trying to locate for purchase a suitably small backpack (I use panniers.) This perhaps is something you could supply as an optional addition.Your equipment for attaching the battery to the bike is not secure enough in my opinion.
I found the light emitted and its controls provided an excellent ride. I am very pleased.
Update. I now use a small backpack designed for a water bladder to which I also include some emergency repair tools and a tyre panda..
25 kwietnia 2022
Super quick delivery
24 kwietnia 2022
Very pleased with my Gloworm product
Very pleased with my Gloworm product! Everything from the packaging, to the cables and accessories, to the battery and light itself is clearly top quality. Love how long the battery lasts!
20 kwietnia 2022
Pretty good all round, battery performance not as advertised.
Pretty good all round, unfortunately battery lasting about 20% less than what is advertised but its plenty bright enough for riding fast.
19 kwietnia 2022
Really great light
Really great light, well packaged, delivered super fast.
Only downside is the lack of clear instructions especially for helmet mounting; couldn't even really find decent instruction on the website.
Amazing light though.
19 kwietnia 2022
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.