The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z akcesoriami rowerowymi
- Sklep rowerowy
- Firma elektroniczna
- Producent oświetlenia
- Sklep sportowy (outdoor)
- Sklep sportowy
Napisane przez firmę
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Dane kontaktowe
12 Carr Road, 1042, Auckland, Nowa Zelandia
- marketing@glowormlights.com
- glowormlights.com
4,5
Doskonała
697 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
saved the night!
they shipped super quick and got us the product in time for an event we had coming up
12 września 2022
Odpowiedź od Gloworm Lights
Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!
Excellent prompt clear communication
Excellent prompt clear communication, arrived within 2 days
14 września 2022
Odpowiedź od Gloworm Lights
Hi Nathan, thanks for taking the time to leave us a review! I hope you're enjoying your new light!
I have been using Gloworm lights for…
I have been using Gloworm lights for years now and i couldn't be happier. Recently i had a battery issue and the team couldn't have been more helpful and sent a replacement within days.
Couldn't be happier.
31 sierpnia 2022
I love the lights but unfortunately my…
I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support
28 sierpnia 2022
Odpowiedź od Gloworm Lights
Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico
Unfortunately my new lights didn't work…
Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .
28 sierpnia 2022
Odpowiedź od Gloworm Lights
Hi Michele, really sorry to hear you've had some trouble with your light. I've emailed you directly so we can get this resolved ASAP. Cheers, Nico
This light is awesome it's lite and it…
This light is awesome it's lite and it lights up the trail perfectly
14 sierpnia 2022
Purchased Gloworm 4-cell battery
Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.
18 lipca 2022
Service was awesome ! Lights are great . Thank you
Great service and such quick delivery.
Lights work very well . Battery life is excellent. Very impressed. Thank you
11 lipca 2022
Quick to receive
Received the lights within 3-4 business days, very quick to ship to Adelaide. Good packaging, presented nicely with draw string bag to keep the light in long term. No issues with the lights thus far, look forward to enjoying many more night rides this winter!
7 lipca 2022
Looked at a few different options and…
Looked at a few different options and read a bunch of light reviews.
Super happy i ended up with the gloworm set.
Battery life has been longer than specs say, lights are a really well thought
out design and are perfect on or off road.
27 czerwca 2022
Daylight!
I am happy, they came fast with all the goodies, they replaced a stolen light. A bit sad my old batteries don’t fit the plug, do you guys make an adapter to fit the old battery to the new light?
Cheers
26 czerwca 2022
Great products, confusing webshop
I recently made my bike ready for commuting to work in winter and ordered the CX series quarter turn mount for the CX lights I already use on my road bike.
The ordering process was easy-peasy, the delivery was fast. All in all Gloworm did a great job.
However, only the quarter mount arrived which left me behind confused because its product page also shows a picture of the quarter mount assembled with the bar mount.
Long story short: The bar mount needs to be ordered as well. There is no "set" offer. Not a biggie at all if you know upfront.
The downside is that I ended up with surplus material (two bolts for connecting the two). If there was a way to order them together, either in single pieces or already connected, this surplus might go away.
Alternatively, only the attachment to the bar mount ie. quarter turn or others comes with the bolt as the bar mount on its own cannot be used to attach a light.
13 czerwca 2022
Excellent customer service
9 czerwca 2022
Great product and great services
Even on a Saturday they were super responsive with any questions I had about their product. Also when I forgot to put in a discount code i had they helped me out of my facepalm moment by crediting me back the difference.
Really enjoying the product, I’m going to run out of energy before the light does!
8 czerwca 2022
Super easy to deal with with really…
Super easy to deal with with really helpful. Quickly sorted my older lights any my new X2 lights.
6 czerwca 2022
Quick delivery and great light
Quick delivery and great light. Well built - glad I went with a Gloworm light!.
30 maja 2022
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