The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z akcesoriami rowerowymi
- Sklep rowerowy
- Firma elektroniczna
- Producent oświetlenia
- Sklep sportowy (outdoor)
- Sklep sportowy
Napisane przez firmę
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Dane kontaktowe
12 Carr Road, 1042, Auckland, Nowa Zelandia
- marketing@glowormlights.com
- glowormlights.com
4,5
Doskonała
697 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I use these lights on the fatbike
I use these lights on the fatbike, the mountain bike, and the gravel bike. They are quite strong and very reliable! I also appreciate all the extra parts that are provided by Gloworm Lights.
10 stycznia 2023
Good stuff
Love the Gloworm light system.
Great battery. The blue tooth controller is awesome. Very happy.
31 grudnia 2022
Garbage products, not even 2 seasons for $500
Garbage products. My XSV crapped out after less than 2 years with minimal use. The battery pack decided not to recognize the charger or light anymore. The cells are fine, one night they worked for a 2 hour ride, the next night the battery would not charge. It intermittently connects with the light but then stops working. I contacted Gloworm and they asked me to ship the battery to their North American dealer (not in my country) for possible repair at my expense. The dealer tried to help by shipping me a battery pack for the 2.0 lights, but as mine are 1.0 the battery is not compatible with the USB-C connection. In any case, I am left with a brand new battery pack I cannot use and a near-new light head that cannot be powered. I had NiteRider lights that lasted 10 years before I replaced with Gloworm. So far, I greatly regret my decision.
1 października 2022
great lights
great lights, great battery life, fast delivery. this is my second set of gloworm lights, the quality has only gone up. i hope these guys stay in business forever cause i don't want to buy any other lights!
28 listopada 2022
Really nothing to explain except that…
Really nothing to explain except that this light is fantastic. I’ve been a GW user since 2015 .
30 listopada 2022
Opinia niezależna
DREADFUL BAR MOUNT
DREADFUL BAR MOUNT. DOES NOT SECURE PROPERLY. NO DEMO OF THAT AVAILABLE. BATTERY LIFE NOT GOOD. FIDDLY POWER SWITCH.
23 listopada 2022
Opinia niezależna
Good customer service
The charger that came with my light and battery combo stopped working. Gloworm sent me a replacement at no charge and with no questions.
18 listopada 2022
Battery Replacement
Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.
17 listopada 2022
Great customer service
Great customer service when needed, and high quality well made lights.
11 listopada 2022
The lights are bright!
The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!
15 listopada 2022
Very fast delivery and perfect service
Very fast delivery and perfect service. The product itself very well designed and executed/manufactured. I mounted the gloworm to my Dulatron Ultra 2 high speed all terrain scooter.
11 listopada 2022
I just recently used my X2 adventure…
I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.
6 listopada 2022
Great product, great service
Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.
22 października 2022
Like riding in the day.
Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.
28 października 2022
Odpowiedź od Gloworm Lights
Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico
I was on a very tight deadline to…
I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.
23 września 2022
Great Customer Service
Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!
12 października 2022
Great lights
Great lights. Super bright. Mounts easily on handlebars. Worth the money for the added safety.
9 października 2022
Fast shipping, responsive customer service
Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.
27 września 2022
Opinia niezależna
Odpowiedź od Gloworm Lights
Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!
I ordered a new battery and it wouldn't…
I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.
24 września 2022
Odpowiedź od Gloworm Lights
Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico
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