It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z akcesoriami rowerowymi
- Sklep rowerowy
- Firma elektroniczna
- Producent oświetlenia
- Sklep sportowy (outdoor)
- Sklep sportowy
Napisane przez firmę
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Dane kontaktowe
12 Carr Road, 1042, Auckland, Nowa Zelandia
- marketing@glowormlights.com
- glowormlights.com
4,5
Doskonała
696 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great package
Great package, well thought out and spares.
However I have have yet to see any where near the run time claimed in boost on the XSV system. Claimed is 2 hrs. Once I switch the light on from fully charged it drops under 1hr 30 in a minute or so....15 mins tuning and run time is down to 1h 6. Perhaps I am doing something wrong with the battery...
20 marca 2023
Odpowiedź od Gloworm Lights
Hi Chris. Thanks for the positive review. I'll drop you an email now regarding the reduced runtime you were experiencing and we'll see if we can get to the bottom of it. Cheers.
Great service for repeat customer.
20 marca 2023
Warranty issue with a battery
I had a problem with a battery, Jim Harger got it taken care of for me quick & easy.
8 marca 2023
Quality product that works!
Quality product that works!
Great communication
Prompt delivery from across the ditch!
19 marca 2023
Second time I've used my lights and…
Second time I've used my lights and they won't turn on
22 lutego 2023
Odpowiedź od Gloworm Lights
Hi Craig. As per our emails sorry to hear you had some trouble with your light but glad to hear it was swiftly resolved via one of our dealers who swapped out problematic cable for you! Happy riding, Nico
A very fast delivery time on new part…
A very fast delivery time on new part ordered At a very reasonable cost
18 lutego 2023
Spare parts, never a problem!
The team at GloWorm went out of their way to send me the right parts to repair a damaged older model X2. Magic service thanks
1 lutego 2023
Good product
1 lutego 2023
It is a very reliable and fun to use as…
It is a very reliable and fun to use as a product. Keep up the good work
31 stycznia 2023
Communication was great
Communication was great. Always felt kept in the loop. You upgraded my product without any extra charge. Great service
25 stycznia 2023
The best bike light period
If you are looking for absolutely the best bike lite money can buy at any price this is it period
This is my second one first one went on a giant propel
This one installed on a new trek super caliber battery went in a customized water bottle install looks factory
O and the company is better than good
The build quality is of the best software works awesome you can adjust the output according to the time of your ride it just doesn’t get any better than this I had a custom under frame soft tube bag made in France by BUMPAK034 for my road bike finding a place for the battery is no big deal on any bike
7 lutego 2023
awesome lights
purchased the gen 2 X2 lights to replace the gen 1 X2 I have had for a few years. nothing wrong with the original, still going strong but the newer ones are better and easier to operate. mainly used for commuting and occasional night mountain biking. well made, easy to use, great output ... very happy with them
4 stycznia 2023
Gloworm got it right
Great light with long battery life. Small details are evident in their design. Love the new battery and display. Much improved over last gen. Glow seems to be committed to improving quality and function and not just cutting costs to get more profit. Stay with your current model guys, improve function and design without compromising. People will pay for quality!
2 stycznia 2023
Very fast delivery
Very fast delivery. Excellent light.
Only comment is that the USB-C connector on the battery is a bit fiddly.
8 stycznia 2023
You're the best
I love your products and I love your customer service even more. Absolutely wonderful. Responsive to communication. I'm a returning customer and I've recently bought my 3rd Alpha PLUS.
24 grudnia 2022
Problem remote
The light is compact and the light pattern and brightness is brilliant with the interchangeable lenses is a winner The big down side is the remote which you can't initiate the commuter mode from off mode with the double click.
15 stycznia 2023
Good product and service
Great customer service answering my questions even before I’d bought. Have only used the lights once so far but feel really solid. Customising the light intensity is simple and will help get extra out of it for longer rides.
19 stycznia 2023
Everything perfect!
27 grudnia 2022
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