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Gloworm Lights Recenzje 

696
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej

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Oceniono na 5 z 5

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z akcesoriami rowerowymi
  2. Sklep rowerowy
  3. Firma elektroniczna
  4. Producent oświetlenia
  5. Sklep sportowy (outdoor)
  6. Sklep sportowy

Napisane przez firmę

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

696 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(696)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great quality light and very quick…

Great quality light and very quick shipping. The light came with a revised battery housing that has some extra rubber around the port, so there some benefits shopping directly from Gloworm

25 maja 2023
Oceniono na 5 z 5

Gloworm customer support is simply the…

Gloworm customer support is simply the best, I have dealt with them several times for different things and each time it has simply been amazing.

Amazing products and fantastic knowledgeable and friendly staff with amazing customer service, a perfect combination.

24 maja 2023
Oceniono na 5 z 5

Amazing service.

Wow! Had an issue with my light, sent it back, glowworm fixed it for free even though itss 3-4 years old and had it back to me the next day… and emailed me multiple times with updates confirming receipt of the light then again advising the issue! Amazing service!

24 maja 2023
Oceniono na 5 z 5

Gloworm X2 Adventure lightset is great

The Gloworm X2 Adventure lightset is really well designed, fabricated and supplied. I bought it support road cycling in the hills and commuting to work. The choice of lens allows me to provide widespread light and direct honeycomb light to assist with corners and animal detection. The accessories provided allow me to mount the lightset on the adventure mount under my tracking device. The battery pack can mount on the frame or small top pack. I would like to see the Gloworm lights enhance the design use on road bicycles, rather then for mountain bikes. Adopt use of Remote TX with different O-rings to fit to aero handlebars, The battery mount does have a rubber foot, but slides down the tapered top tube if bumped by knees. All in all a great lightset for safe riding at night.

21 maja 2023
Oceniono na 5 z 5

Love my gloworm light

Love my gloworm light, was devastated when I realized I had lost the charger. Was super easy to order another one online at a very reasonable price. It arrived quickly so I didn't loose any riding time. Super happy.

21 maja 2023
Oceniono na 5 z 5

Fantastic product

Fantastic product, and buying experience.
Great light spread, and running the 2800 lumen light at 60% power gets a ton of time from the battery, while still being more than bright enough for pretty much any night ride I'll ever do

21 maja 2023
Oceniono na 5 z 5

Easy and seamless shopping experience

Easy and seamless shopping experience, that turned into very impressive unboxing experience
The best part of all was when I went for a ride, I updated from the old model lights as the batteries were getting a little lazy after a few winters of solid service. Great quality products thank you Gloworm

16 maja 2023
Oceniono na 3 z 5

Screws are too small

The lights are high quality and I have used for years and will keep doing so.

But the mounting screws are too small, lots of set up mucking about; even while watching the YouTube advise. Must be a better way!

The lead from light should be 30mm longer to avoid the longer extension cable bring needed on a fairly standard bike headset and unnecessary cable strain.

Batteries and lights should also clearly clarify what is g1 and what is g2 so it’s obvious what doesn’t work together. This particularly matters for groups fixing light set ups out on a dark night ride.

Those little things aside, a good product which I recommend.

Thank you

16 maja 2023
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hey Will,

Thanks for taking the time to share your feedback. We appreciate your input, as it really helps us improve our products and services for all customers.

In regards to the small screws and setup requirements, we do have a setup video available that illustrates these aspects. Perhaps we could make this more readily accessible? Additionally, designing a solution like the length of the extension cable to meet every individual's needs can be challenging, but we strive to accommodate as many use cases as possible.

We apologise for any confusion or frustration you experienced regarding the compatibility of G1.0 and G2.0. While this information may not be mentioned in the video, it is included in our product descriptions on our website.
We understand that it's essential to communicate these details clearly, and we'll work on making this information more prominent to avoid any disappointment.

Please don't hesitate to reach out to our customer support team at support@glowormlites.co.nz if you need assistance or have further concerns. Our team is committed to providing exceptional service and will gladly help address any issues you may have.

Once again, thank you for your review. We're dedicated to improving the Gloworm Lights experience based on valuable feedback like yours.

Bruce
Gloworm Lights

Oceniono na 2 z 5

Backorder without any communication

The mount I ordered did not arrive so I call to see where it was.
Unfortunately the mount was out of stock and on backorder. I'm ok with the product being on backorder there was zero communication to let me know!

14 maja 2023
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hey Paul, sorry you had to chase up your order. We are usually very good at making sure any shortfalls are followed up swiftly. We seem to have failed in this instance - for which we apologise. We will get you the order as soon as we can. Bruce, Owner

Oceniono na 5 z 5

Night Rider

Easy website, prompt delivery, light is everything they said, have dealt with you before and now have 3 of your lights which are fantastic so am a returning customer

25 kwietnia 2023
Oceniono na 5 z 5

Happy Aussie Customer

Recommended by a friend who also rides at night in Canberra. Website was good, updates on postage and turned up on time. Very professionally packaged, with different mounting options and spare parts. Very easy to set up. Performance wise, excellent. Highly recommended

4 kwietnia 2023
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hi there, thanks very much for taking the time to leave us a review. Stoked to hear you're so happy with the lights! Happy riding!

Oceniono na 5 z 5

Great service and top quality lights

Great service and top quality lights. Needed a new charger, arrived overnight
Thank you

4 kwietnia 2023
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hi. Happy to hear your charger showed up promptly! Thanks very much for taking the time to leave us a review. Cheers!

Oceniono na 5 z 5

Great company to deal with

Great company to deal with answered all my questions very quickly which is rare these days. The lights are brilliant, great spread of light and very bright. Makes the night into day. Delivery was very fast with contact to let me know what was happening.

20 marca 2023
Logo Gloworm Lights

Odpowiedź od Gloworm Lights

Hi Aaron. Appreciate your positive review here! Thanks for taking the time. Glad to hear you're enjoying the new light also! Happy riding!

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