It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Zobacz więcej
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Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
24-month Warranty on Light Heads and G2.x Batteries
12 Carr Road, 1042, Auckland, Nowa Zelandia
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
***Update: Gloworm reached out to me and allowed me to explain reason for my review. They are now replacing both of my defective lights even though they are out of warranty. 5 stars just for customer service! I'm excited to try out the updated version that's reported to have rectified the connection issues.
Previous review:
Amazingly bright lights with great battery life. Plagued with battery connection issues.
I own the previous generation with the usb-C battery connection and it's so unreliable that I find them un-useable. Nothing like ripping down a steep tech trail then suddenly finding yourself in pitch black. Unfortunately I am so heavily invested in the product that I can't justify the expense to "trust" the newer batteries with updated connections. I now have $700 out of warranty paperweights.

Odpowiedź od Gloworm Lights
The usb connections still suck. We arranged a group buy and all three of us have had to send components in for repair. The warranty folks are good to deal with and they stood by their products. Maybe the new versions are better?

Odpowiedź od Gloworm Lights
My rating would be a 2.5. They're bright and compact, but this newest version (2.1) still has issues with the remote not turning the light on at times just like the previous lights (2.0). There's no rhyme or reason why it does this, but on a good note, it doesn't happen as often as my 2.0 lights. The 1.0 version I have is still bombproof and never has issues. Can't recommend the 2.0 or 2.1 to anyone until GW figures out the remote issue and random light turn offs.
I've had the 1.0 light for about 4-5ish years, multiple 2.0 lights (wife and I have several) for 3 years, and the 2.1 for about six months.

Odpowiedź od Gloworm Lights
Despite being based in Brazil, I go out of my way to use Gloworm lights. They are truly outstanding.
Bon produit, correspond aux attentes. Comme d’habitude, jamais déçu de la qualité.
Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle.
The lights work really well of course, been using one for the last years and now got a second one to have a helmet+handle bar combo. Much better and brighter at a given stated lumen than many other brands.

Odpowiedź od Gloworm Lights
Bought a XS G2.0 light for gravel ultras.
At delivery i was missing QR bar mount adapter for 31.8, contacted Gloworm who sent me a new one.
Tested the light at delivery, looked to be ok. First testride the light did not work. Contacted Gloworm who asked me to perform some kind of reset, after that the light worked again.
Second testride and the light worked ok. Third testride the light stopped working after a couple of hours riding in the rain, no downpour.
After a couple of hours in the dry, the light started working again.
That was it for me, I need to be 100% certain that a light will work when you need it. Gloworm support have been really good, and I sent the light back and got full refund.
To bad for a really nice light, with the ability to change brightness exactly as you wish.

Odpowiedź od Gloworm Lights
Got the G2.0 XSV lights . Wow they are awesome compared to lights I have had in the past. Amazing brightness. Do yourself a favour and buy the fast charger as my C usb charger took 24 hours to charge the battery. Also if you have a GO Pro mount on your helmet buy the $20.00 go pro light mount that have 4 small screws as it’s very handy to have

Odpowiedź od Gloworm Lights
I have an X2. The light itself is quite good with various lenses.
The power pack is poor. The first one died within 12 months as it wouldn't accept any charge, which was replaced on warranty. Again - at around 12 months I experienced the same issue. They are quite expensive to replace ($150 AUD)
I've found power packs off amazon for $40 (INUI) which run the lights for the same time and brightness which are more robust. The powerpacks weigh less and are shaped like a deck of cards.
Cannot thank you enough for your amazing lights are so good I’m actually ordering six more with three spare batteries
Lights arrived very swiftly, more parts and fasteners than I expected - perfect result, trails are lit up like daytime...
Refined brightness
Most importantly, they are fantastic lights. Night riding is now something my wife and I look forward to. In addition, using USB-C for charging is really convenient. The remote switch wasn't too hard to program (now we both just have low and high beam) and it encourages you to be polite to other riders and pedestrians. The only tiny niggle is the remote seems to need to be paired each time you turn on the light. Or maybe that's me not reading the instructions! Best lights I've had (and I've owned at least half a dozen).
Very understanding to my situation, fast delivery and very happy with the quality product.
Brilliant lights with enough on-bike accessories to keep every rider happy.
2 x 1200 lumens was perfect for MTB trail riding.
Very helpful team from phone calls to emails, ready to sort issue and help out
Product had very good reviews and liked the Kiwi innovation aspect to the design. Very happy with quality of product.
I really like the build and the light is good. Early days but commuting in pitch black is like daylight.
One star off because the app is a PIA. Hopefully you can update that to make it better.
All good. just havent managed to connect remote control correctly. will try again...
Everything was great when it comes to service, only thing I’d say is the clasp for the handle bars is too delicate and fiddly. A simple Alan key style mechanism would be more appropriate for enduro/ downhill riding
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