It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Zobacz więcej
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Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
24-month Warranty on Light Heads and G2.x Batteries
12 Carr Road, 1042, Auckland, Nowa Zelandia
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They work straight from the box. Charge. Set on helmet. Connect blue tooth and you are away
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
This is my second light set, in each instance I've contacted Gloworm, they've been super helpful. The lights are bright, and the hardware is all well thought out.
Great products that are reliable and well thought out designs. Excellent customer service, pricing and fast shipping.
Just replaced the battery after a number of years daily use on my ride home from work. If you need a light to see rather than being seen, than this it it.
Great product, great service. They gave me a good deal on replacing a very old battery that had died.
I ordered a new charger and it arrived promptly.
When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappointing.
Eventually worked it out and lights work well.

Odpowiedź od Gloworm Lights
i really want to love this light but sadly it has fallen short for me in a few tiny details:
1. the o-ring used to attach the remote switch to the handlebars is too small to clip around my gravel drop bars - Glowworm suggested i just stretch it to fit but the rubber broke after a couple of days. it came off mid ride so i had to search around in the bush in the dark to find it. Glowworm sent me a link to a place where i can purchase a different sized O- ring but its a shame this additional purchase requirement wasn't made clear pre-purchase. having 2 or 3 size options at checkout would be great.
2. i believe these lights used to come with a charger unit but now they suggest you can use any usb-c charger block to charge. however i have found the majority of usb chargers dont pump enough watts to get the battery charging- the only one i have is a laptop power block, way too bulky for bike packing, and even then the battery seems to take a very long time to charge.
3. i can't charge the light using a battery pack either, after a few minutes the light battery starts charging the battery pack and eventually both end up flat.
4. i find the interface with the battery unit to be a little unintuitive- there is an instruction to hold it a certain way to get a readout on battery level, but i find it hard to make it work every time. maybe a little button would help.
none of these issues prevent the light from working, but all together they lead to me feeling a bit of buyers regret.
the marketing online suggests the glowworm light resolves issues found in other lights, however i feel a bit like i have just swapped some issues for other issues.
sorry glowworm, i love what you do but this time it just hasn't hit the mark fir me. hopefully these things can be resolved for future products.
cheers!

Odpowiedź od Gloworm Lights
Ordered online. Arrived quickly. We'll packaged.
I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don't have to juggle with cables.
Just put on headstrap and off you go. Great for night dog walking, rogaines that finish in the dark and hiking/camping.
Customer service was excellent.
Changing to a better attachment on the bike than the flimsy system provided would be a great benefit to all customers.

Odpowiedź od Gloworm Lights
Happy with the light & accessories. Great service when I had a problem with the battery
Great product and well made. The wireless remote pairing is super easy (updated)

Odpowiedź od Gloworm Lights
My query was dealt with quickly and I was offered a great solution to my problem.
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1 helmet, which has ridge in the middle. The footcandles were just right on my commute which consists of 4 miles on road, and 8 on rails to trails path. The light pattern and angle is fine for my needs.
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