The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The customer service from Gloworm Lights has been amazing. They took the time to make sure I had exactly the right products for my style of riding. Friendly, knowledgeable and genuinely helpful. I cou... Zobacz więcej
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It would be good to put a phone number on website . Also you could make a few lights for farming and industry as that market is probably bigger than Mountain biking
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Zobacz więcej
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Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Zobacz więcej
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Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
24-month Warranty on Light Heads and G2.x Batteries
12 Carr Road, 1042, Auckland, Nowa Zelandia
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
You sent me a defective remote,battery is good other riders can turn on my light with their remote Is there a phone number I can call to get another one

Odpowiedź od Gloworm Lights
Update/Edit: I'm really happy with this light. It works great as a helmet light, & it's a cool feature that the lenses are customizable. Also cool is the app that can be used to tune & analyze/diagnose. On high this runs slightly better than claimed run time of 4 hours. One of the best features is an easily read fuel gauge with time remaining displayed.

Odpowiedź od Gloworm Lights
Just brilliant. Connection as easy predicted, I have two x2 by now, one on the helmet, one on the handlebar. Just perfect for the switch on the handlebar.

Odpowiedź od Gloworm Lights
The battery doesn’t work. And the support team hasn’t offered to replace it, they basically said that I was send a battery that had not been updated, and I should try a to fix it by plugging in a slow charge cable, which didn’t work.
Not happy with the customer service. Will not be recommending Gloworm products to any of my friends. Been over a week and still haven’t heard back from the customer service dept.

Odpowiedź od Gloworm Lights
Excellent service. Ordered a light for my wife and it arrived the next day. Great quality bike lights that do what they are designed to. I have an X1 I bought 6 years ago still going strong and I would recommend the great products produced by Gloworm Lights.
These lights are hands down the best I have ever used. What minor issues or questions I have had over the years have always been addressed or answered promptly. Great company!

Odpowiedź od Gloworm Lights
Very good Product (X2 Adventure Set), with some minor points that could be better. Perfect and super fast customer service.
Gloworm had provided the best lights I have ever used but also the only lights, no issues so far and really good light dissociation. It's pretty insane.
Great product. 10$ for what could have been shipped for 4$ in a padded envelope was too much.
very happy with my gloworm lights although I dont yet have long-term use with them. I feel they have a nicer beam than my wife's Exposure Strada, no hot spots with the gloworm and impressive light intensity and battery life
After two night rides on this light, I'm very pleased. For the price, this light is amazing and competes with lights at much higher price points. All the accessories needed for bar or helmet mount are included as well as a handlebar-mounted remote that can control up to two lights. The brightness, runtime, and light pattern are great - plus extra lenses for tuning the pattern to your preferences are included.
The light head is light enough that I hardly notice the additional weight on my helmet. It also stays in place easily on the GoPro mount without having to tighten the bolt excessively - hand tight keeps it from moving around while still letting you adjust mid-ride if needed. I have not tried the bar-mount option but the package includes all the stuff you need to mount the light on either the bars of your helmet - items that other manufactures often charge extra for. The included remote control works flawlessly and can control two lights at once - a very cool feature that I hope to use when I get a second light to mount on the bars. The battery lasts a very long time - I started at full charge for each ~1 hour ride and consumed less than 25% with the light on max brightness for most of the rides.
I have only two small complaints:
1) The cable that connects the light head to the battery is fairly thick and stiff. It's beefy and durable, but it is also a little hard to wrangle and I haven't been able to easily route it into my pack without having it rub/bounce against my neck, back, and/or shoulder during the ride. This is a pretty small annoyance.
2) The cable is proprietary even though it uses USB C connectors. A regular USB C cable won't fit into the socket due to the way it is waterproofed and an included adapter must be used in this case. Again, not a significant problem but a minor annoyance when charging the device on one of my existing USB C cables and a small piece to potentially lose.
Lights are brilliant, even with poor eyesight on our regular trails have never had the need to run them on full power and the battery range is very good.
Where I would like to see improvements is in the battery mount. The supplied strap while being long enough it is quite flimsy and with the size of the battery I believe this area need improvement. Possibly two straps of a better construction.
I ordered a new charger and battery for my Gloworm light. Was very excited to receive a strap and the rubber pad to sandwich between the batter and bike frame. It’s perfect and wish I had another for my other battery. Two batteries are great. Can run until one dies, then switch over.
I found the plug for charging a bit finicky. It seems like I need to be extra careful being sure to get it to seat properly.
I’m also a bit surprised by how much battery loss occurs when not in use. My battery loses about 4% in a 24hr period.
I think the light is well built, and the amount of light is excellent. The light is expensive, but totally on par with similar lights, but much better built. So far, the run time on high is unparalleled.
All in all, I am very pleased.
Awsome product, helpful advise, great website. Highly recommend for any night rider old or new.
I had to order a replacement battery for my CX light because the old one stopped charging, just after a year of use. I received this new one very quickly, but it's not holding charge as well as the previous battery. Even on the lowest setting, in commuter mode, it's drained in less than an hour. I filled out a form on Gloworm's website almost two weeks ago to report the problem, but have heard absolutely nothing from them. I plan on filling out another request for help, but am honestly disappointed in both their lack of response and the lack of charge hold in this battery. I'm also somewhat dismayed that the original battery was rendered useless in just over a year.
FWIW, I use the light for commuting five days a week (around 20 miles of dark riding), as well as for a handful of early morning and/or overnight rides. I would not say the battery was overused.
**UPDATE 27 June 2022**
Apparently my form submission didn't quite make it through to Glowworm support, but once it did they were very helpful in trying to rectify the problems I was having. The light itself is having some issues with charging now, but fingers crossed we'll be able to figure that problem out as well!

Odpowiedź od Gloworm Lights
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