Givemecosmetics Recenzje 

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Samantha

We’re really sorry to hear about your experience, especially after waiting so long for your order to arrive. 💕 We understand how disappointing it must be to open your parcel and find that the box is damaged and some of your items have arrived broken. This certainly isn’t how we want our products to reach our customers.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays, and we’re sorry your order took longer than expected. However, we appreciate that the condition of your parcel and the damaged items have added to your disappointment.

We’re also sorry to hear that you feel let down by the quality of the packaging and products. We take feedback like this seriously, as we want our customers to feel happy and confident with their purchases. 🩷

We’d really hate for you to feel you have to accept damaged items, and we would encourage you to get in touch so we can look into this and discuss the options available. Please send us your order number and, if possible, photos of the damaged items.

Thank you for sharing your feedback, and we’re sorry we haven’t given you the experience you expected. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Laura

We’re really sorry that your first experience with Give Me Cosmetics has been disappointing, especially as your order was intended as a birthday present. 💕 We completely understand how frustrating it is to be left waiting, particularly when you’re ordering for a special occasion.

During our recent sale, we experienced exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to **10 working days for dispatch and delivery**. We appreciate that this is a longer wait than expected, and we’re sorry for the disappointment this has caused. We’re also sorry that you haven’t yet received a response to your email, as we understand how important it is to receive an update when you’re waiting for an order.

Our team is working hard to process orders in date order and respond to all customer enquiries as quickly as possible. Once your order has been dispatched, you’ll receive an email with your tracking details. 🩷

Please could you send us your order number via Trustpilot so we can look into the status of your order and provide some further assistance? We’d really appreciate the opportunity to look into this for you and hope we can improve your experience with us. ✨

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Jane

Thank you for being a loyal customer over the years and for your lovely comments about our shampoos and conditioners. 🩷 We're really sorry that your recent orders haven't arrived within the timeframe you'd expect from us, and we completely understand why this has become disappointing and off-putting.

Our recent sale resulted in exceptionally high order volumes, which unfortunately put significant pressure on our warehouse and customer care teams. We understand your point about planning for increased demand, and we appreciate your feedback. While we have been working hard to process orders as quickly as possible, we recognise that the delays have fallen short of the experience our customers deserve.

Ahead of the sale, our website and terms were updated to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this doesn't make the wait any less frustrating, particularly when you've supported us for so many years. 💕

We'd really like the opportunity to look into your latest order and check its current status. Please could you send us your order number via Trustpilot so we can investigate this further? Thank you again for your continued support, and we're sorry we've let you down on this occasion. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Rach

We’re really sorry for the frustration this has caused, particularly after placing your order on 26th September and having to chase us repeatedly for updates. 💕 We understand why you’re disappointed that it took so long for your order to be dispatched, and why the lack of tracking updates has left you uncertain about when it will arrive.

Our recent sale resulted in exceptionally high order volumes, which unfortunately put significant pressure on our warehouse and customer care teams. We updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. However, we recognise that your experience has gone beyond what you expected, and we’re sorry that the updates you received haven’t provided the reassurance you needed.

We appreciate your feedback regarding managing sale volumes and keeping customers informed. We know that taking payment comes with an expectation that orders will be fulfilled within the stated timeframe, and we’re sorry for the disappointment caused by these delays. 🩷

We can see that your order has now been dispatched, and we hope it reaches you soon. Tracking information can take a little time to update once a parcel has been handed over for delivery. If you still haven't received tracking updates or your parcel doesn't arrive, please send us your order number via Trustpilot so we can look into this further.

Thank you for your patience, and we're genuinely sorry that this experience has affected your confidence in ordering with us again. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Samantha

We’re really sorry for the frustration and disappointment caused, especially as you ordered your items in advance for birthdays and before going on holiday. 💕 We completely understand how upsetting it is to worry that your order won’t arrive in time for the occasions you bought it for.

We’d like to clarify that our extended timeframe is **up to 10 working days for dispatch and delivery**, rather than 10 calendar days. Working days exclude weekends and bank holidays, so the timeframe can span longer than expected. This information was added to our website and terms ahead of the sale.

Our sale resulted in exceptionally high order volumes, which unfortunately affected our warehouse processing and customer service response times. However, we appreciate that this doesn't make the wait any less frustrating, particularly when you have important plans coming up. We're sorry you've also struggled to get an update from us. 🩷

Thank you for sharing your feedback, and we're sorry this experience has left you feeling disappointed. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Michelle

Thank you so much for such a lovely review! 🩷🥰

We’re absolutely delighted to hear that you’re loving our products and that we’ve become your go-to now you’ve given us a try!

It means so much to know you’re happy with your experience and that our products have made such a great impression.

Thank you for taking the time to share your feedback and for choosing Give Me Cosmetics.

We really appreciate your support and hope you continue to love your favourites! ✨💕

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Jane

We’re sorry to hear how disappointed you’ve been with your experience. 💗 During our recent sale, we experienced exceptionally high order volumes across both our warehouse and customer care team. The extended delays were clearly advertised on our website, and customers were asked to allow up to 10 working days before contacting us about their order so we could prioritise getting orders dispatched and respond to enquiries as quickly as possible.

We completely understand that waiting for an order you’ve already paid for is frustrating, and we’re sorry if our response came across as dismissive. This certainly wasn’t our intention. Our team is working extremely hard behind the scenes to get orders out and answer every customer as quickly as we can.

We appreciate your feedback and are sorry this experience has left you feeling this way. 🩷

Odpowiedź od Givemecosmetics

12 paź 2026

Hi JJ💗

We’re sorry for the frustration caused by the delays and understand how important it was to update your delivery address before your order was dispatched.

However, we can see that a member of our team has responded to you directly and the actions you requested have been completed last week.

We hope this has now been resolved for you, and thank you for your patience while our team works through the high volume of enquiries. 🩷

Odpowiedź od Givemecosmetics

9 paź 2026

Hi Lau bfo

Thank you for your honest feedback. We’re genuinely sorry that your recent experience has been so disappointing, especially as you’ve been a happy customer previously and love our products. 💕

We completely understand your frustration at reaching the 10 working day timeframe without your order even being dispatched. Our recent sale has resulted in exceptionally high order volumes, and unfortunately our warehouse has fallen behind despite the additional time allowed for processing orders. We appreciate that being advised to wait, only to still be left without an update, is incredibly frustrating.

We’re sorry that this has led you to purchase an alternative brand and consider taking your custom elsewhere. We do value your support and never want delivery delays to overshadow the products you love.

Please send us your order number via Trustpilot so we can look into the status of your order and review your request for a resolution. ❤️

Odpowiedź od Givemecosmetics

9 paź 2026

Hi Shell

We’re really sorry that your first experience with us has been so disappointing. 💕 We completely understand how frustrating it is to wait for an order, especially when you’ve contacted us for updates and feel you’re being given the same response without seeing any progress.

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant delays in dispatch and longer customer service response times. We advised that sale orders could take up to **10 working days for dispatch and delivery**, and we appreciate that reaching this point without your order being dispatched is disappointing.

Our customer care team works through enquiries in the order they’re received, and we’re sorry if you’ve been left waiting for a response. We’d really like the opportunity to look into your order specifically and help. Please share your order number with us via Trustpilot so we can investigate further. ❤️

Odpowiedź od Givemecosmetics

9 paź 2026

Hi Elizabeth

Thank you so much for your lovely review! 🥰💕 We’re thrilled to hear how much you love our products and feel they compare so well with higher-end brands. We work hard to offer great-quality products at affordable prices, so it’s wonderful to know you’re enjoying our prices, sales and bargain bundles too!

It’s also lovely to hear that you’ve had such a positive experience with our customer service team. Your support and kind words really do mean a lot to us. Thank you for choosing Give Me Cosmetics, and we hope you continue to enjoy your favourites! 💗✨

Odpowiedź od Givemecosmetics

9 paź 2026

Hi Serena Raphael

We’re really sorry that your first experience with us has been so disappointing. 💕 We completely understand your frustration at waiting for your order without seeing any progress, especially when you’ve contacted us to ask about cancelling.

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant dispatch delays. We appreciate that this is frustrating, and we’re sorry that the experience has fallen short of your expectations.

To clarify, orders can only be cancelled before they have been dispatched. If your order is still awaiting dispatch, our team can review your cancellation request and confirm the next steps.

Our customer care team is working through enquiries in the order they’re received, and we’re sorry if you’ve been left without the clarity you needed. Please share your order number with us via Trustpilot so we can look into your specific situation and help. ❤️

Odpowiedź od Givemecosmetics

9 paź 2026

Hi Chanelle

We’re sorry to hear you’re frustrated with the delay and the difficulty you’ve experienced trying to get an update. 💕

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately affected both dispatch times and our customer service response times. We understand how frustrating it is to be waiting for an order, particularly when you’ve also requested a cancellation.

We would like to clarify that we do respond to customer messages, and we’d encourage you to check your email inbox, including your junk or spam folder, in case a response has been missed. Regarding Instagram, comments can be removed for a number of reasons, including platform moderation and automated filters, so a removed comment does not necessarily mean it has been deliberately deleted by our team.

Our website was updated with information about the extended timeframes during the sale, allowing up to 10 working days for dispatch and delivery. However, we appreciate that this delay has been frustrating, and we’re sorry you’ve been left without the clarity you need.

Please send us your order number via Trustpilot so we can locate your order and look into your cancellation request. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi TB

We’re sorry you haven’t received a response yet, but we do need a little more information to understand what you’re referring to. We have requested your order details privately via Trustpilot so that we can look into this for you.

Our customer service response timeframe is advertised as up to 72 hours. During particularly busy periods, responses can take longer. We would also ask that you avoid sending multiple follow-up messages while waiting for a response, as each new message can move your enquiry back in the queue and effectively restart the response timeframe.

If you’re requesting a refund, our team will need to locate your order and review the circumstances before we can advise you on the appropriate next steps.

Please provide the details we’ve requested via Trustpilot and we’ll be happy to look into this for you. 💕

Kind regards
Natasha

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Tanya

We’re really sorry that you’re still waiting for your order, especially as some of the items were intended as a birthday present. We completely understand how frustrating it is to reach 10 days and still see that your order hasn’t been dispatched. 💕

We are currently experiencing significant delays due to the exceptionally high volume of orders from our recent sales. We appreciate that 10 days feels like a long time to wait, but our updated delivery information advises customers to allow up to **10 working days for dispatch and delivery** during these particularly busy periods.

We’re sorry that the delay has affected your plans and understand your disappointment. We have requested your order details privately so that we can look into the current status of your order and provide you with an update.

Thank you for your patience and understanding while our warehouse teams work through the increased volume. 💗

Kind regards
Natasha

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Amanda

We’re really sorry that your order hasn’t been dispatched yet, especially as it was intended as a birthday gift and has now arrived too late. We completely understand how disappointing that is. 💕

We’re currently experiencing significant delays due to the very high volume of orders from our recent sales. Our updated delivery information advises that during busy periods, orders can take up to 10 working days for dispatch and delivery. We appreciate that this doesn’t make the delay any less frustrating, particularly when you had a specific occasion in mind.

We’re also sorry that you’ve struggled to reach our customer service team. We’re currently dealing with a much higher volume of enquiries than usual, which has unfortunately increased response times.

We have requested your order details privately so that we can look into the order and your cancellation request for you. We’d really like the opportunity to check this before the order progresses any further.

We’re genuinely sorry that this experience has fallen short, particularly as you’ve trusted us with a gift purchase. 💗

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Julie

Thank you so much for your lovely review! 💕

We’re really pleased to hear that our team was able to answer your questions promptly and efficiently, and most importantly, help get everything resolved so you could receive your order.

We know how reassuring it is to have someone there to help when you have a question or issue with an order, so it’s wonderful to hear that you had such a positive experience. 🥰

Thank you for taking the time to share your feedback and for choosing Give Me Cosmetics. We really appreciate your support! 💗✨

Kind regards
Natasha

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Darlene

We’re sorry to hear some items were missing from your order.

I have located your order and your email.

The parcel weight shown is just under 5kg, which doesn’t indicate that the items were never packed. It actually points to the total opposite considering you saying you have only received the hair towel which does not even total 0.5kg.

We’ve also only received an image of the label, no other information has been provided. We have emailed you back asking for further information so we can look into this for you

Kind regards
Natasha

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Simone

We completely understand your frustration, especially when you’ve been waiting for your order and can see that it hasn’t yet been dispatched. 💕 However, we can assure you that you have not been scammed.

We’ve experienced exceptionally high order volumes during our recent sale, which has unfortunately resulted in significant delays to dispatch. We appreciate that this is frustrating, but these delays have been clearly communicated on our website, with orders during this period allowing up to **10 working days for dispatch and delivery**.

Our warehouse team is working through orders in date order and your order will be dispatched as soon as possible, with tracking sent automatically once it leaves us.

We’re sorry you’ve had to wait longer than expected and appreciate your patience during such a busy period. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Sarah

Thank you for your feedback. We’re sorry for the frustration caused by the delay and understand why you’re disappointed, particularly as you paid for our faster tracked delivery option. 💕

We would just like to clarify that our **24-Hour Tracked service is not a guaranteed next-day delivery service**. Orders placed before 2pm are usually dispatched the same day, and the 24-hour timeframe relates to delivery **from dispatch**, rather than from the date the order is placed. Delivery timeframes are estimates and can also be affected during particularly busy periods, such as our recent sale.

We’re also sorry you didn’t receive a response to your message as quickly as expected. Our customer care team has been dealing with exceptionally high volumes, which has unfortunately resulted in longer response times than our usual 24–72 hours.

We really appreciate your kind comments about our products, and we’re sorry the service experience has let you down on this occasion. ❤️