Givemecosmetics Recenzje 

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Dee

Thank you for your honest feedback. We completely understand why, as a first-time customer, the delays and lack of updates would leave you feeling concerned. 💕

We did anticipate increased demand from the sale, but unfortunately the volume of orders exceeded what our warehouse and customer care teams were able to process within our usual timeframes. We’re genuinely sorry that this has impacted your first experience with us.

During the sale, our website was updated to advise that orders could take up to **10 working days for dispatch and delivery**, rather than our usual 3–5 working day estimate. Orders are being worked through in date order, and tracking is sent automatically once your order is dispatched.

We’re also sorry that our responses have felt repetitive or automated. We do have automated assistance for initial enquiries, but our customer care team are real people handling individual orders and issues, and they are currently working through a much higher volume than usual.

We really appreciate your patience, and we hope once your order arrives, the products themselves give you a much better first impression. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Lisa

Thank you for taking the time to share such detailed feedback. We’re really sorry that your more recent experiences haven’t matched the positive experience you had with your earlier orders, especially when you’ve been a long-standing customer and enjoy our shampoos and conditioners. 💕

We completely understand your frustration with receiving alternative products without being given the opportunity to choose a replacement, and we’re sorry you felt you had to provide video evidence regarding the empty dry shampoo. We appreciate that this can feel frustrating when you’re simply trying to resolve an issue with an order.

Regarding your recent sale orders, we absolutely understand your decision to cancel after waiting longer than you were comfortable with. The sale has resulted in exceptionally high order volumes and significant delays, and while these were communicated on our website, we appreciate that knowing there may be a delay doesn’t make the wait any less frustrating.

We’re genuinely sorry that your recent experiences have changed your confidence in ordering with us. Your feedback has been noted, and we really do appreciate you giving us the opportunity to improve. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Tracey

We’re really sorry for the frustration caused, particularly with your parcel still not being received. 💕

We’d also like to clarify our customer service response times. Our advertised response time is **up to 72 hours**. If further emails are sent before our team has had the opportunity to respond, each new message can move the enquiry back into the queue and effectively restart the response timeframe. We completely understand that customers send follow-ups because they’re waiting for an answer, but this can unfortunately result in a longer wait.

We’re sorry this hasn’t been resolved sooner and appreciate your patience while our team works through the high volume of enquiries. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Tania

We’re sorry to hear you feel you’ve been let down, but we’d really like to understand what you’re referring to as we’re currently unable to identify the issue from the information provided in this review. 💕

Our customer care team responds to enquiries in the order they are received, working through the queue as quickly as possible. Our usual response timeframe is up to 72 hours, although this can be longer during exceptionally busy periods.

We’re more than happy to look into this for you — we just need a little more information to know exactly what you’re referring to. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Cheryl

We’re really sorry to hear that your latest order hasn’t arrived, especially as you’ve ordered from us multiple times previously without any issues. 💕

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant delays to both dispatch and customer care response times. We completely understand how frustrating it is to have payment taken while you’re still waiting for your order.

Our customer care team works through enquiries in the order they are received, with a usual response timeframe of up to 72 hours, although this can be longer during particularly busy periods. If you send multiple follow-up emails before receiving a response, each new message can move the enquiry back into the queue and restart the response timeframe.

We’re happy to look into your refund request, but we’ll need your order details to locate the order and check its current status. ❤️

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Sheena

Thank you so much for your lovely review! 🥰 We’re so pleased to hear you love the variety of products we offer and have found some favourites, especially from our haircare range! 💕

We also love being able to offer a good mix of products and regular deals, so it’s fantastic to hear you’re making the most of them. Thank you for continuing to support Give Me Cosmetics and for taking the time to share your feedback, we really appreciate it! 💗✨

Odpowiedź od Givemecosmetics

8 paź 2026

Hi Sarah

We completely understand your frustration, especially as you’ve ordered from us before without any issues and these orders were intended as gifts. 💕 We’re sorry that the delay has left you worrying about whether you’ll receive everything you’ve paid for.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused significant delays. The **10 working day timeframe** was put in place for sale orders to allow for the increased demand, but we appreciate that reaching that point without a clear dispatch update is frustrating.

We’d also like to reassure you that your orders haven’t simply been forgotten. Our warehouse team is working through orders in date order, and tracking is sent automatically once an order is dispatched.

Our customer care team is made up of real people and works through enquiries in the order they’re received. During this exceptionally busy period, response times have unfortunately been longer than usual, and we appreciate that receiving the same information while waiting for your orders is frustrating.

If you provide your two order numbers via Trustpilot, we can look into them specifically and see where they currently stand. ❤️

Odpowiedź od Givemecosmetics

6 paź 2026

Hi Scottish Megan

We’re sorry to hear that your order arrived later than you expected, especially as it was intended as a present. We completely understand how disappointing that must have been, particularly when you’ve ordered from us before without any issues.

We would just like to clarify the delivery information, as we’re unsure where the “Tracked 48 hour” timeframe you’ve mentioned has come from. Our website offers Standard Delivery and 24-Hour Tracked Delivery, and our delivery information clearly explains that the 24-Hour service relates to dispatch — it is not a guaranteed next-day delivery service from the time the order is placed. Delivery timeframes are estimates and can be affected once the parcel is with the courier.

We appreciate that waiting a week for dispatch and then experiencing further courier delays is frustrating, and we’re sorry that this has meant your gift arrived later than intended. We’re also sorry you found it difficult to reach a member of our team. We have been experiencing higher enquiry volumes recently, which has affected response times.

We do appreciate your previous custom and are sorry that this order has fallen short of the experience you’ve had with us previously. 💕

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

6 paź 2026

Hi Kerry

Thank you so much for your lovely 5-star review! ⭐️💕

We’re so pleased to hear you were impressed with our Early Black Friday Bundle and that your granddaughter loved it!

It’s always extra special to hear that our products have been chosen as a gift, and we’re delighted that it was a hit! 🎁🥰

Thank you for choosing Give Me Cosmetics and for taking the time to share your experience with us.

We really appreciate your support and hope your granddaughter enjoys all her goodies! 💗

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

5 paź 2026

Hi Hex3

Thank you for your honest feedback. We’re really pleased to hear that you’re happy with our products, but we’re genuinely sorry that your recent experience with dispatch and customer service has left you disappointed.

We completely understand your frustration. During our larger sales, we do experience a significant increase in order volumes, which can unfortunately result in dispatch taking longer than usual. We appreciate that being advised to allow up to 10 working days can feel like a long time, especially when you’re eager to receive your order. We do ensure our delivery terms are updated so customers can make an informed decision before purchase.

We’re also sorry that our automated responses haven’t been helpful. Our AI is there to assist with common queries, but we absolutely understand that customers sometimes need a more specific response from our customer service team. This is when the AI will transfer you over to a human.

We have requested your order details privately so we can look into your individual order and check its current status. We’d really like the opportunity to investigate this properly rather than leave you with a generic response.

We appreciate your feedback and understand the frustration behind it. We’re continuing to work through the increased volume as quickly as possible, and we’re sorry that your experience hasn’t reflected the level of service we aim to provide. 💕

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

5 paź 2026

Hi Julie

Thank you for taking the time to share your honest feedback. We’re sorry to hear that our Cleanser and Day Cream didn’t suit your skin and that you experienced dryness after using them. We completely appreciate how uncomfortable and disappointing that must have been.

Skincare can affect everyone differently, and unfortunately a product that works really well for one person may not be suitable for another, depending on individual skin type and sensitivities. We’re pleased you’ve since found products that work better for your skin and leave it feeling soft and glowing.

We would just like to clarify that our products being competitively priced doesn’t mean they are of a lower quality. We’re proud of the products we offer and the feedback we receive from thousands of customers, but we also appreciate that no skincare range will be right for everyone.

Thank you again for giving our skincare a try and for sharing your experience. We genuinely value honest feedback as it helps other customers make informed choices about what may work for them. 💕

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

5 paź 2026

Hi Deano

We’re really sorry that you’re still waiting for your order, especially as you purchased it as a birthday present. 💕 We completely understand how disappointing and stressful it is when you’re relying on an order to arrive for a special occasion.

We’re currently experiencing higher order volumes than usual, which has unfortunately caused some delays with dispatch. We appreciate your patience and are sorry that your order hasn’t arrived within the timeframe you were hoping for.

All of our delivery terms have been fully updated before sales went live and during large sales such as we have been offering we do advise in delays with shipping, we update our terms so customers are aware of any possible delays before purchase.

We’re sorry again for the disappointment.

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

5 paź 2026

Hi Anne

We’re really sorry to hear that you’ve had another disappointing experience with your delivery. We completely understand why this would be frustrating, especially after you had issues with a previous order and decided to give us another try. 💕

We have been experiencing a particularly high volume of orders, which has unfortunately caused delays with dispatch and our customer service response times. We’re also sorry to hear that you haven’t received an acknowledgement to your email.

We’d really like the opportunity to look into your order and see exactly what is happening. We have requested your order details privately so that our team can investigate this for you and provide you with an update.

We genuinely appreciate that you chose to give us another chance, so we’re disappointed that we haven’t provided the experience you expected. We hope we can resolve this for you and restore your confidence in Give Me Cosmetics. 💗

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

5 paź 2026

Hi Sam

We’re really sorry to hear that your order hasn’t arrived as expected, especially as these were purchased as a birthday gift for your daughter. We completely understand how disappointing and stressful that must be. 💕

We have been experiencing higher than usual order volumes, which has unfortunately caused some delays with dispatch. Our current delivery information advises that orders may take up to 10 working days for dispatch and delivery during busy periods, and this was communicated before orders were placed.

We’re also sorry to hear that you haven’t received an acknowledgement to your email. We’d really like the opportunity to look into your order and see where it is in the process. We have requested your order details privately so our team can investigate this for you. You can also pop us an email and we can look in to this further for you.

We genuinely appreciate that you’ve ordered from us before without any issues, so we’re especially sorry that this experience has affected your confidence in us. We hope we can get your order moving and restore that trust. 💗

Kind regards
Give Me Cosmetics

Odpowiedź od Givemecosmetics

2 paź 2026

Hi Nadine

We're sorry to hear that you've been unhappy with your experience. We would really like the opportunity to look into this further and understand exactly what has happened.

We have requested your order details privately so that we can locate your account, review why your orders were cancelled and look into the refund timeframe for you.

We'd also like to reassure you that our customer service team is made up of real people who are here to help. While we may use automated responses to assist with initial enquiries, our team is always available to investigate and deal with individual customer concerns.

We appreciate that having your orders cancelled is frustrating, and we'd like the opportunity to look into this properly. If you could please provide the details we've requested, we'll be more than happy to assist.

Thank you. 💕
Give Me Cosmetics

Odpowiedź od Givemecosmetics

2 paź 2026

Hi Jo

Thank you for your feedback. We're sorry to hear that you've been disappointed with the delivery times, particularly as you've ordered with us on several occasions.

We would just like to clarify that our 24-hour delivery service is not advertised as a guaranteed. As outlined in our delivery information at checkout and on our website, delivery timeframes are estimates and not guarantees. Unfortunately, this applies to all courier services unless a specific guaranteed service is explicitly stated.

We completely understand that when you pay extra for an express service, you expect your parcel to arrive as quickly as possible. We do dispatch orders in line with our stated timeframes, but once a parcel is with the courier, delays can unfortunately occur that are outside of our control.

We're sorry that your recent experiences haven't met your expectations, and we do appreciate your continued custom.

Give Me Cosmetics💕

Odpowiedź od Givemecosmetics

1 paź 2026

Hi Jennie

Thank you for taking the time to leave your feedback. We're really pleased to hear that you've enjoyed our products over the past couple of years, but we're sorry to hear you've been disappointed with your recent delivery experiences.

Regarding your parcel being delivered to an InPost locker, we'd just like to clarify that this is not something we select or arrange from our end. InPost can redirect deliveries to a customer's preferred locker if they have a delivery preference saved on their InPost account. This is managed directly through InPost rather than by us, and unfortunately isn't something we have control over once the parcel is with the courier.

We do understand your frustration with the delays you've experienced, and we're sorry that you feel the customer service you've received hasn't been up to standard. We always aim to help our customers as quickly as possible and appreciate that waiting longer than expected is disappointing, however we do advise during sale periods delivery and responses can take longer than usual.

We'd love the opportunity to look into your recent experiences further, and we hope this clarifies the situation regarding the locker delivery.

Kind regards
Natasha

Odpowiedź od Givemecosmetics

Zaktualizowano 1 paź 2026

Hi Jo,

We’re really sorry to hear this, especially as you’ve been a long-standing customer.

Our delivery information was updated and communicated before the sale, and we always recommend checking the delivery details before placing an order so you’re aware of the available options. We appreciate this may not have been what you expected, and we’re sorry for the frustration caused.

We also apologise for the delay in dispatch and responding to your enquiry. We’ve been dealing with an exceptionally high volume of orders and messages, which has unfortunately caused delays.

We’d also like to clarify that responding to Trustpilot reviews is a completely separate part of our Customer Service workload. The team doesn’t choose to respond to reviews instead of dealing with customer enquiries, and we don’t simply pick and choose which tasks to handle. Trustpilot, emails, chats, refunds, returns and delivery issues are all handled alongside one another.

Our current response time is up to 72 hours, excluding weekends. We’ve requested the information needed to investigate this for you, but we’re still waiting for this to be provided. Unfortunately, without these details, we’re unable to locate your order or look into the issue any further.

Give Me Cosmetics

UPDATE - I’m sorry you feel this way, however, I do need to clarify the information provided to you.

Our delivery terms were updated prior to your order being placed and were available to customers at the time of ordering. These terms would not be sent to you personally before you placed an order, as we would not know that you were intending to purchase from us, so unfortunately it would not be possible for us to provide this information to you individually beforehand.

Regarding your parcel, we have asked you on numerous occasions for your order information so that we can locate the order and look into this for you. Unfortunately, you have not provided the information requested. Without your order number or the relevant order details, we are unable to locate your order or investigate what has happened to the parcel.

If you provide the requested information, we will be happy to look into this for you. Without it, unfortunately, there is nothing further we can investigate from our side.

Odpowiedź od Givemecosmetics

30 wrz 2026

Hi Janet,

Thanks for your feedback.

We’re really sorry to hear that the delivery and customer service side of things has left you disappointed, especially when you’ve been ordering from us for a while and remember things being much better.

We’ve had an exceptionally busy period recently, which has unfortunately had an impact on both our dispatch times and response times. We’re working through the backlog as quickly as we can, and our customer service team is still here to deal with any issues that need looking into.

We do aim to respond within 72 hours, and we’d ask that customers avoid sending multiple messages about the same issue as this can actually push the enquiry further back in the queue.

We’re really sorry things haven’t been up to the standard you’ve previously experienced with us, and we do appreciate you sticking with us.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

Zaktualizowano 29 wrz 2026

Hi,

We’re sorry to read your review and that you feel this way about your experience. We have reviewed the full history of your complaint and want to clarify the outcome of this.

We acknowledge that you reported the Makeup Remover had leaked and that you stated other products had also been affected. We also acknowledge that you provided photographs. We have never disputed either of these points.

The reason we were able to refund the Makeup Remover is because the photographs clearly showed that this particular product had leaked. However, while you stated that the other products had also been cracked, damaged or made unusable, these individual products were not shown in the photographs and remained inside the sealed postage box. As a result, we were unable to see or verify the condition of those products or the damage being claimed. This is not a refusal to acknowledge your report; it means we were unable to establish the condition of those individual items from the evidence provided.

You also state that we repeatedly refused to provide a replacement or refund. This is not an accurate reflection of the correspondence. We refunded the verified damaged Makeup Remover and explained what would be required for any further items to be considered.

You subsequently confirmed that the other products had been disposed of. Once products have been disposed of, we are unable to inspect them or verify the damage being claimed. Although you later said you would retrieve them from your bin if required, we did not ask you to do this.

Regarding the suggestion that you return the order, this was explained as an option for a refund where products were unused and in their original packaging. It was not an instruction to send leaking or contaminated goods through the post.

We also acknowledge that some of the initial automated responses you received related to delivery delays rather than the damage you were reporting. We understand your frustration with this and accept that those responses were not appropriate for the issue raised. However, these were automated responses, and this does not change the evidence available to us regarding the additional products.

Our damaged-item process exists to ensure claims are assessed fairly and consistently for every customer. We cannot issue refunds or replacements for individual products solely on the basis of a claim that they were damaged where we cannot verify the individual damage. In this case, the Makeup Remover was verified and refunded; the remaining items could not be verified.

We appreciate that you are unhappy with this outcome, but previous spending with us does not change the evidence requirements that apply consistently to all customers.

We’re sorry that this experience has left you feeling that way, but we hope this provides some clarity around what actually took place and why the final resolution was reached.

Kind regards,
Give Me Cosmetics