Givemecosmetics Recenzje 

Odpowiedź od Givemecosmetics

4 dn. temu

Hi,

We're sorry that you're still waiting for your shampoo and conditioner order placed on 24th September. We appreciate that you were understanding when we explained the delays and asked you to allow a few more days, so we completely understand why you're now feeling let down that your order still hasn't arrived.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the continued wait any less disappointing, particularly when you've paid for delivery and were expecting a clearer indication of when your order would arrive.

Our Customer Services team consists of two people managing an exceptionally high volume of enquiries. We're sorry that, despite our previous response, we've been unable to provide the outcome or certainty you were hoping for. We understand how important it is to be able to trust the information we're given, and we regret that we've fallen short of that expectation.

Thank you for your patience and for sharing your experience. We're genuinely sorry for the disappointment this has caused.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Shirley

We’re really sorry that your first experience with Give Me Cosmetics has been disappointing. 💗 We understand how frustrating it is to be waiting for your order without a tracking update, and we’re sorry if our email came across that way.

During the recent sale, we’ve experienced exceptionally high order volumes, causing delays across our warehouse and customer service team. We advertised an estimated 10 working days for dispatch and delivery on our website ahead of the sale. The email sent was intended to explain these delays and ask customers with enquiries unrelated to order status to include their details so we could help them more efficiently. We did not state that you could not contact us.

Our small team is working incredibly hard to dispatch orders and respond to enquiries as quickly as possible. We appreciate your patience and are sorry that your first experience hasn’t been the one we’d hoped for. 🩷

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Jessica

We completely understand your frustration, especially when ordering essentials like shampoo that you need to use regularly! 💗 We want to reassure you that these delays are absolutely not our normal standard of service.

During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a significant backlog in our warehouse. We updated our shipping policy ahead of the sale to make customers aware of the delays and advised an estimated 10 working days for dispatch and delivery, rather than our usual delivery timeframe.

We recognise that there are things we could have done better, particularly when it comes to communication, and we’re taking customer feedback on board to improve future sale experiences. Our warehouse and customer service teams are working incredibly hard to get orders out and respond to everyone as quickly as possible.

We’re genuinely sorry that your experience has fallen short of the standard we expect to provide, and thank you for sharing your feedback with us. 🩷

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Katie

We’re really sorry that your first experience with Give Me Cosmetics has been so disappointing, especially after receiving a recommendation from your hairdresser. 💗 We completely understand how frustrating it is to run out of your usual products and be left waiting for your order.

We’d like to clarify that our standard 3–5 working day delivery estimate applies from the point of dispatch, rather than from when an order is placed. Ahead of the recent sale, we updated our shipping information on our website to advise customers of an estimated 10 working days for dispatch and delivery due to the anticipated high order volumes.

We’re sorry if our emails have come across as passive-aggressive. The request to avoid sending repeated follow-ups before receiving a response is intended to help us manage the exceptionally high volume of enquiries, as additional messages can affect an enquiry’s place in the queue as stated within the email itself, we do not want you waiting longer than what you have to.

We appreciate that this delay is far from ideal, and we recognise that we could have communicated more effectively. Our warehouse and customer service teams are working hard to get orders out and respond as quickly as possible. Thank you for sharing your feedback, and we’re sorry we haven’t delivered the experience you expected. 🩷

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Sarah

Thank you for taking the time to share your feedback. 💗 We completely understand your frustration, especially as you’ve been a happy customer previously and are still waiting for your order to be dispatched.

During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a backlog in our warehouse and customer service team. We appreciate your point regarding our promotional emails, and we understand why it can be frustrating to receive further offers while you’re waiting for an existing order. Your feedback on this has been taken on board.

Our warehouse team is working hard to process orders in the order they were placed, while our customer service team is working through enquiries as quickly as possible. Where an order has passed the estimated 10 working day timeframe, our team can investigate further, although we appreciate that having to wait for this update is disappointing.

We’re genuinely sorry that this experience hasn’t met your expectations, and we really appreciate your continued support of our products. 🩷

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Ramla

We’re really sorry that your order hasn’t arrived in time for your planned trip, especially as these items were intended as gifts. 💗 We understand how disappointing this must be, and we’re sorry you’ve been left feeling that your concerns haven’t been addressed.

Your order was placed on 29th September, during a period when we experienced exceptionally high order volumes. We updated our website and shipping information ahead of the sale to advise customers of an estimated 10 working days for dispatch and delivery. Unfortunately, we’re unable to offer a paid express dispatch upgrade during this period.

We appreciate you providing your order number, and we’re sorry you’ve been waiting for a response. Our warehouse and customer service teams are working hard to process orders in the order they were placed and respond to enquiries as quickly as possible.

We understand that this has been a disappointing experience, particularly with your flight approaching, and we’re genuinely sorry we haven’t been able to meet your expectations on this occasion. 🩷

Odpowiedź od Givemecosmetics

6 dn. temu

Hi Joanne

We’re pleased to hear you love our products, but we’re really sorry that the delivery delays have left you feeling disappointed. 💗 We completely understand how frustrating it is when you’re expecting your order sooner.

We’d like to clarify that our usual 3–5 working day delivery estimate applies **from dispatch**, rather than from the date the order is placed. Our shipping policy was updated over a month before the sale to advise customers of an estimated 10 working days for dispatch and delivery during this busy period.

We appreciate that this is a longer wait than you’re used to, and we’re sorry if the information wasn’t clear when you placed your order. Our warehouse and customer service teams are working incredibly hard to process orders and respond to enquiries as quickly as possible.

Thank you for ordering from us previously. We’re genuinely sorry this experience hasn’t met your expectations, and we appreciate you sharing your feedback. 🩷

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Christine

We’re really sorry for the frustration and disappointment caused by your recent experience. 💕 We understand how upsetting it is to be waiting for your order, especially when you were expecting it within a few days and have now had to contact us for an update and request a refund.

Our recent sale resulted in exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. We appreciate that this is longer than our usual timeframe, and we're sorry for any confusion caused by the standard delivery estimates you saw.

Regarding your refund, we understand that having to wait for this to be processed is frustrating when you've already been waiting for your order. We’d like the opportunity to look into this and check the status of your request.

Please could you send us your order number via Trustpilot so we can investigate this further? We’re sorry that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention. 🩷

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Tommy

Thank you for your continued support over the years and for choosing us for your daughter and partner. 💕 We're genuinely sorry that your most recent experience has been so disappointing, especially when you've ordered from us many times before without any issues.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we completely understand how frustrating it must be to wait and then have to contact us yourself just to get an update. We’re also sorry that you felt left in the dark about your order.

We truly value our returning customers, and it's disappointing to know that this experience has put you off ordering with us again. 🩷

Thank you again for your support over the years, and we're sorry we've let you down on this occasion. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Shellie

We’re really sorry that you’re still waiting for your order, especially when it’s intended as a birthday gift for your daughter. 💕 We completely understand how stressful and disappointing this must be, with her birthday now just around the corner.

Our recent sale resulted in exceptionally high order volumes, and we updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. Orders are being processed in date order, and we’re working hard to get them out as quickly as possible. However, we appreciate that this is a longer wait than you expected, and we’re sorry for the inconvenience and worry this has caused.

We know how important it is for gifts to arrive in time for special occasions, and we’re sorry we’ve left you feeling disappointed. 🩷

Thank you for taking the time to share your feedback. We’re sorry this experience has affected your confidence in ordering with us again. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Bee

We’re really sorry for the frustration this experience has caused, particularly as you’ve contacted us several times and still feel you haven’t received the answers you need. 💕 We understand how disappointing it is to be waiting for your order, especially when you’ve also requested to cancel it.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. While we appreciate that this explains the extended timeframe, we understand it doesn’t make the wait or the lack of a specific update any less frustrating.

We’re also sorry that your cancellation request hasn’t been clearly addressed in the responses you’ve received. Please note if you send multiple new messages, each one is treated like a new contact and therefore each one will go through the standard process of starting a conversation, we ask to keep all emails within the same email thread. We want to reassure you that your concerns are important to us, and we’d like the opportunity to look into both the status of your order and your cancellation request.

Please could you send us your order number via Trustpilot so we can investigate this further? 🩷 We appreciate your patience and are sorry that this experience has fallen short of the service we want our customers to receive.

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Kinga

We’re really sorry that your recent experience has left you feeling this way. 💕 We understand how frustrating it is to have waited two weeks without your order being dispatched, and we’re especially sorry that our customer service hasn’t met your expectations either.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays across both our warehouse and customer care teams. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this is a significant wait, and we understand your disappointment at not yet receiving the products you ordered.

We genuinely value our customers and never want anyone to feel that their time or money has been wasted. 🩷 We’re sorry that this experience has affected your confidence in us, and we’d appreciate the opportunity to look into your order.

Thank you for sharing your feedback with us. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Lynette

Thank you for your continued support, and we're really sorry to hear that this experience has left you disappointed. 💕 We understand how frustrating it is to be waiting for an order, especially when you've shopped with us before without any issues.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays. We can see that your order has now been dispatched, and we're sorry it's taken longer than expected to reach you. Once dispatched, delivery is handled by the courier, and your tracking details should provide the latest updates on its journey.

Thank you again for ordering with us, and we're sorry for the disappointment caused.

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Kelly

We’re really sorry to hear how disappointed you’ve been with your experience, particularly with the delay to your order and the delivery being sent to an InPost locker rather than your home address. 💕 We understand how inconvenient this would have been, especially when you’re unable to drive and getting to the locker wasn’t easy.

Our recent promotions did result in exceptionally high order volumes and delays, and we appreciate that this was frustrating, particularly as you placed your order before the promotions began. We’re sorry that you also felt let down by the communication you received when raising your concerns.

Regarding the locker delivery, InPost manages the delivery process, and locker preferences or routing can sometimes affect where a parcel is delivered. While we cannot directly control the courier’s delivery decisions, we do take feedback like yours seriously and have passed your concerns on internally so they can be reviewed. Please note, locker delivery is usually due to a saved preference on your account so I would advise to check this directly with InPost and remove your preference to stop this from happening again with another company.

We absolutely understand that, as a customer, you expect support when something goes wrong with a delivery, and we’re sorry that our response left you feeling that we weren’t taking your concerns seriously. This isn't the impression we want to leave, and we appreciate you taking the time to explain what happened. 🩷

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Miss Gerhan

We’re really sorry for the frustration caused by your experience with us. 💕 We completely understand why you’re concerned when your order hasn’t yet been dispatched, particularly when you’ve paid for shipping and contacted us expecting a clear answer about your options.

Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that waiting without a clear update is frustrating, and we're sorry that the response you received from our virtual assistant left you feeling that your concerns weren't being addressed.

We'd like to clarify that our virtual assistant provides initial information, but our customer care team can review individual order queries and cancellation requests. We’re sorry this wasn’t clearer in the response you received.

We appreciate your feedback and are sorry that your experience has fallen short of expectations.

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Jen

We’re really sorry that you’ve been left waiting for your order and haven’t received a response to your email. 💕 We completely understand your frustration, and we agree that keeping customers informed is important, especially when there are delays.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. When tracking shows “waiting for details”, this can mean the courier hasn’t yet received the information needed to provide tracking updates, so we appreciate how worrying it can be when there’s no further information available.

We’re working hard to process orders in date order and respond to all enquiries as quickly as possible. We’re sorry that you’ve had to chase us for an update, as this isn’t the experience we want for our customers. 🩷

Thank you for bringing this to our attention. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Faye

We’re really sorry that your recent experience has left you feeling so disappointed, especially as you’ve previously enjoyed our products and trusted us enough to order again. 💕 We completely understand how frustrating it is to have paid for your order and still be waiting two weeks later, particularly when you feel you haven’t received the support you need.

Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted both dispatch and customer service response times. We updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that receiving the same response more than once, especially after waiting and following up, doesn't provide the reassurance or individual update you're looking for. We're sorry this has been your experience.

We want to reassure you that orders are being processed in date order, and we do respond to customer enquiries, although our response times have been longer than usual during this busy period. 🩷

Thank you for your previous support, and we're genuinely sorry that we've let you down on this occasion. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Amelia

We’re really sorry that you’re still waiting for your order and haven’t received a dispatch email yet. 💕 We completely understand that you’d like a clearer update rather than repeatedly receiving the same message, and we appreciate how frustrating it is not to know when your order will arrive.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our warehouse processing and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we understand that this is longer than you expected, and we’re sorry that our live chat responses haven’t provided the reassurance you were looking for.

Our customer care team is working through enquiries as quickly as possible, and we’d really like the opportunity to look into your order specifically rather than leave you with a generic update. 🩷

Thank you for your patience, and we're sorry for the disappointment caused. ❤️

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Kelly

Thank you for taking the time to share your feedback, and we're really sorry that your recent experience has left you feeling this way. 💕 We completely understand how frustrating it is to be waiting for an order, especially when you're excited to receive your products!

During our recent sale, we experienced exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. Information regarding the extended timeframes, allowing up to 10 working days for dispatch and delivery, was added to our website and terms ahead of the sale. However, we appreciate your feedback that this may not have felt clear enough when placing your order, and we're sorry that our response came across as abrupt. This certainly isn't the experience we want our customers to have.

To clarify, our standard delivery timeframe of 3–5 working days begins **from dispatch**, rather than from the date the order is placed. Choosing a faster delivery service relates to the delivery stage and doesn't provide priority dispatch, so we wouldn't want you to feel you need to pay extra to avoid delays during busy periods.

We understand that you simply want your order to arrive, and we're sorry that the wait has left you considering cancelling. Please be assured that orders are being processed in date order, and you'll receive an email with tracking details once your parcel has been dispatched. 🩷

Thank you again for your patience and for supporting Give Me Cosmetics. ✨

Odpowiedź od Givemecosmetics

12 paź 2026

Hi Samantha

We’re really sorry to hear about your experience, especially after waiting so long for your order to arrive. 💕 We understand how disappointing it must be to open your parcel and find that the box is damaged and some of your items have arrived broken. This certainly isn’t how we want our products to reach our customers.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays, and we’re sorry your order took longer than expected. However, we appreciate that the condition of your parcel and the damaged items have added to your disappointment.

We’re also sorry to hear that you feel let down by the quality of the packaging and products. We take feedback like this seriously, as we want our customers to feel happy and confident with their purchases. 🩷

We’d really hate for you to feel you have to accept damaged items, and we would encourage you to get in touch so we can look into this and discuss the options available. Please send us your order number and, if possible, photos of the damaged items.

Thank you for sharing your feedback, and we’re sorry we haven’t given you the experience you expected. ❤️