I have ordered the give me cosmetics black friday boxes for years. They have always posted quickly and had really good customer service. This year they haven't been prepared for the quanatity in sal... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
i made a few orders within a week or so of each other there was a sale on and the offers were amazing . Since trying there products i would definitely purchase again in the future . Delivery took a bi... Zobacz więcej
I placed an order on 27th sept and I am still waiting. There appears to me no way to contact them other than getting an automated email that says allow 10 working days which my order is well past foll... Zobacz więcej
Waited over 3 weeks so so far & not received my order. I sent a message & i got a generic response telling me i they cant tell me when my order will arrive & not to contact them anymore as they are b... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
44 Evans Road, L24 9PB, Liverpool, Zjednoczone Królestwo
- info@givemecosmetics.com
- givemecosmetics.com
3,4
Średnia
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Can’t keep with supply and demand
Order placed on the 29th of September, still unfulfilled, not even a tracking number… I get the company is very busy, but so is other major brands with even higher volumes of orders and they aren’t leaving people weeks at a time after spending their hard earned money. Unacceptable for a company so well known, simply can’t keep up with supply and demand. Will be my first and last order unfortunately, even if the product is good, you can get plenty of the same if not better quality products without waiting 3+ weeks on an order. Excellent products and a very well known company, don’t ruin it for yourselves these reviews could be 10/10.
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you for your honest feedback. We're really sorry that your first experience with us has been so disappointing, especially when you were looking forward to receiving your order.
We completely understand your point about the importance of keeping up with demand. Our recent sale was much busier than anticipated, and unfortunately, this has resulted in significant dispatch delays. Our delivery timeframes were updated before the sale to reflect the extended waiting times, but we recognise that this doesn't make the experience any less frustrating.
As a small Customer Services team of two, we're working as quickly as possible to get through the exceptionally high volume of enquiries, and we're sorry that we haven't been able to provide the timely updates you expected. We know that great products alone aren't enough; reliable service and clear communication matter just as much.
We really appreciate your kind words about our products and your constructive feedback. It's disappointing to know that we've given you a reason not to order with us again, and we're genuinely sorry we've fallen short of the standard you expected.
Give Me Cosmetics
I placed two orders on the 27 0ctober
I placed two orders on the 27 0ctober . I waited 12 working days excluding weekends and bank holidays in total 16 days . So I sent a email asking when I would receive my £66 order . The reply was AI. Couldn't tell me when they would arrive as they are busy . I was then ignored . I still haven't received them . I then went to my bank and appealed the transfer with screen shots of orders not dispatched and got my full refund within 5 minutes. I think it's fair to say I won't be using them again .
I am not going to say don't use them, I am just sharing my experience of poor quality customer service and communication .
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry to hear about your experience with both orders and understand why you've decided not to shop with us again. Waiting 12 working days without receiving your orders or a clear update would understandably be frustrating, particularly when you took the time to contact us for an answer.
Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't take away from the frustration of waiting or the importance of keeping customers informed.
Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries. However, we're sorry that our response didn't provide the clarity you needed and that you were left feeling ignored. We understand that this has affected your confidence in ordering from us again, and that's not the experience we want our customers to have.
Thank you for sharing your experience and for explaining where we fell short. We take feedback about our communication and customer service seriously, and we're sorry we've let you down.
Give Me Cosmetics
Ordered 29th September.
Ordered 29th September.. now 14th October still waiting for my order mailed them twice said about high volume orders .. not good enough 😡
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that you're still waiting for your order placed on 29th September. We completely understand your frustration, especially as you've contacted us twice and haven't received the resolution or reassurance you were hoping for.
Our recent sale generated significantly more orders than anticipated, which has unfortunately led to substantial dispatch delays. We updated our delivery timeframes before the sale to reflect the longer waiting times, but we appreciate that this doesn't make the delay any less disappointing.
Our Customer Services team consists of just two people, and we're working as quickly as possible to manage the high volume of orders and enquiries. We're sorry that our previous responses haven't given you a clearer picture of what's happening with your order. We know that customers deserve timely communication as well as their purchases arriving within the expected timeframe.
Thank you for your feedback. We're genuinely sorry that we've let you down on this occasion.
Give Me Cosmetics
Had to claim refund from Bank
I placed an order on 29th Sep for my sister’s birthday on the 8th of October. I presumed I’d ordered it in time! 9th of October still nothing… unfulfilled! I sent them an email to say can i cancel my order due to it not being sent out in time, my response was we will get back you soon… a week later still no response still no items. I’ve raised it with my bank to try and get my money back. I will never order from this company again.
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that your order didn't arrive in time for your sister's birthday. We understand how disappointing that must have been, especially when you placed your order expecting to have it in time for such a special occasion.
Our recent sale generated far more orders than we anticipated, unfortunately resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't lessen the disappointment of missing an important date.
We're also sorry that you were told we'd get back to you about cancelling your order, only for a week to pass without a further response. Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries, but we recognise that you still deserved a timely response and a clear resolution.
We understand why you've now contacted your bank and why this experience has left you reluctant to order from us again. We're genuinely sorry that we've let you down, both with the delivery and the communication surrounding your cancellation request.
Give Me Cosmetics
Waited the 10 working days as advised…
Waited the 10 working days as advised by their response to my email. My orders have STILL not been dispatched. I think we all need to start escalating this further to Trading Standards.
They can't continue to get away with this. They are still accepting more orders even though they can't cope with the orders placed weeks ago.
Disgusting company. Disgusting customer service.
I want to know when my orders will be despatched!! My order numbers are 3084568 and 3082938. You will know what date your despatch team are up to. Give people an idea of when they're likely to receive their orders instead of replying to people with the same copy and pasted BS!! We've had enough of your excuses!
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're genuinely sorry that you've waited the advised 10 working days and your orders are still awaiting dispatch. We understand why you're angry, particularly after contacting us for an update and feeling that you're receiving the same response without any meaningful information.
Our recent sale generated significantly more orders than we anticipated, resulting in substantial delays. Although we updated our delivery timeframes before the sale to reflect the extended waiting times, we recognise that customers who have already waited deserve clear communication and realistic expectations, not just repeated explanations.
Our Customer Services team consists of two people, and we're working hard to manage the exceptionally high volume of enquiries alongside supporting customers affected by these delays. However, we appreciate your point that customers need more transparency about the progress of their orders. We're sorry that we haven't provided the level of communication you expected.
Regarding orders 3084568 and 3082938, we don't want to give you an estimated dispatch date that we cannot confidently confirm. We understand that this isn't the specific answer you were looking for, and we're sorry we can't provide that certainty here.
We take your feedback seriously and regret that this experience has left you feeling so let down.
Give Me Cosmetics
I can't review the products as I have…
I can't review the products as I have not yet recieved, 3-5 working days it said on the 30th September , I have seen replies to complaints stating that is from "dispatch" however there was no information regarding a delay when I purchased my order. Unable to speak to anyone despite trying . Will be raising a dispute with my bank to get back the money. Would not recommend. Shame as I was really looking forward to trying these products.
30 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that you haven't received your order yet, especially when you were looking forward to trying our products. We understand how disappointing it is to be left waiting without a clear update, and we're sorry that you've struggled to get in touch with our team.
Our recent sale generated far more orders than we anticipated, unfortunately causing significant delays to dispatch. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this may not have been clear enough and that the information you saw when placing your order has shaped your expectations.
Our Customer Services team consists of two people, and we're working through a much higher volume of enquiries than usual. However, we recognise that this doesn't make it any less frustrating when you're unable to get the answers you need.
It's disappointing to know that your first experience with us has been affected by these delays before you've even had the chance to try the products. We're sorry we've fallen short of your expectations and appreciate you sharing your feedback.
Give Me Cosmetics
Still not received order placed on 27th…
Still not received order placed on 27th September. Having read some other reviews they now say they are sending orders out in date order. Well that's a lie because I have a family member who ordered 1 week after and they have recieved their order. So tell me how that works. Its just a different excuse every time you ask for an update.
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're sorry that you're still waiting for your order placed on 27th September. We completely understand why hearing that a family member who ordered a week later has already received their order would leave you questioning what's happening and feeling frustrated by the lack of consistency.
Our recent sale generated far more orders than anticipated, leading to significant dispatch delays. We appreciate that our explanations haven't given you the clarity you need, and we're sorry that you've been left feeling as though you're being given different excuses rather than a straightforward answer.
Although we're working through a very high volume of orders and enquiries, our Customer Services team of two recognises how important clear and consistent communication is, particularly for customers who have been waiting for several weeks. We understand that simply explaining the delays doesn't answer your question about why your order remains outstanding.
We're genuinely sorry for the frustration this has caused and for the impact it's had on your confidence in us. Thank you for taking the time to share your experience.
Give Me Cosmetics
I placed an order on 28th September
I placed an order on 28th September, it still hasnt been dispatched, that was 15 days ago. I emailed some days ago but had no response other than sorry we are really busy. Thats not good enough. I am totally out of shampoo and conditioner so have purchased elsewhere. I have just cancelled my order. After years of using giveme i will not use anymore. I suggest that you know you are busy during sale periods so employ more staff!!
Service is diabolical!
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that you've been left waiting for your order since 28th September and that you've now felt you had no choice but to purchase your shampoo and conditioner elsewhere. We understand how frustrating this must have been, especially as a long-standing customer who has trusted and used our products for years.
We also apologise that your email wasn't answered with anything more helpful than an acknowledgement of the delays. Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't excuse the experience you've had.
We understand your point about staffing during busy sale periods. Our Customer Services team consists of two people, and we've been working hard to manage the increased demand, but we appreciate that customers should not be left feeling that their concerns aren't being properly addressed.
It's particularly disappointing to hear that, after years of choosing Give Me Cosmetics, you've decided to take your custom elsewhere. We're genuinely sorry to have lost your confidence, and we appreciate you being honest about where we need to improve.
Give Me Cosmetics
ORDER
EDIT - Give Me cosmetics reply gives absolutely no information about delivery date or refund. Their reply is useless. Totally being fobbed off. This surely a scam now !!!
ORDER - 3084191
Ordered over two weeks ago, still not despatched & absolutely useless AI customer service with no answers as to when it will be despatched.
Emailed again asking for a refund and this has been ignored.
My money was taken immediately & I am now questioning if I am even going to receive the goods or a refund.
Absolutely disgraceful.
23 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're very sorry that you've been left waiting over two weeks for your order, without a clear answer about when it will be dispatched. We completely understand why you're now concerned, particularly as you've also requested a refund and feel that your email has been ignored.
Our recent sale generated significantly more orders than we anticipated, which has unfortunately caused substantial dispatch delays and a high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the lack of progress or communication any less frustrating.
Our Customer Services team consists of two people, and we're working hard to respond to customers as quickly as possible. However, we appreciate that automated responses are not enough when you're asking specific questions about your order or requesting a refund. We're sorry that you've been left without the reassurance or clarity you needed.
We understand how worrying it is to have paid for an order that remains outstanding, and we regret that our service has undermined your confidence in us. Thank you for sharing your feedback.
Give Me Cosmetics
Placed an order 28th semptember still…
Placed an order 28th semptember still hasnt even been dispatched dissappinting communication will never order again if you cant fullfiill the orders dont accept them very quick to take peoples money but not at respondimg
28 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're sorry that you're still waiting for your order placed on 28th September and that our communication has left you so disappointed. We understand your frustration, particularly when payment has been taken but your order hasn't yet been dispatched and you've struggled to get a timely response.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and a substantial increase in customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the experience any less frustrating or remove the need to keep customers properly informed.
Our Customer Services team consists of two people, and we're working hard to manage the high volume of enquiries. However, we understand your point about ensuring we can meet demand and provide an appropriate level of service during busy periods. We're sorry that we've fallen short of your expectations.
It's disappointing to hear that this experience has put you off ordering from us again. We appreciate your honest feedback and apologise for letting you down.
Give Me Cosmetics
I raised the chargeback after being…
I raised the chargeback after being left waiting for my order with no communication about such delays.
After attempting to resolve the matter directly & not receiving a satisfactory outcome.
I understand that the matter must now be dealt with through my bank, and I will await the outcome of their investigation.
However, I would also like to make it clear that I will not be ordering from or recommending Give Me Cosmetics in the future.
My experience has been extremely disappointing, and I do not feel that the way this situation has been handled demonstrates the level of honesty, transparency or customer service that customers should expect.
Having seen similar complaints and negative experiences being shared on Trustpilot and other social media platforms, I think it is important that you take a step back and seriously review how you communicate with and treat your customers.
For this to be my first experience of ordering from your company and to be left chasing an order that has not arrived, only to be told that you can no longer assist me, is incredibly poor customer service.
Acknowledging delays on a website is one thing, but customers still deserve clear communication, reasonable updates and confidence that their concerns are being taken seriously.
First impressions matter, and unfortunately, this experience has completely put me off your company.
I would strongly encourage you to review your customer service processes and how you handle delays and customer complaints, as this experience has left me with very little confidence in your brand.
Kind regards,
Samantha
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you for taking the time to share your feedback.
We can confirm that your chargeback has been accepted and your order has been cancelled.
We're sorry that your first experience with Give Me Cosmetics has been so disappointing and that the delays and lack of communication have affected your confidence in our company. We understand your concerns and appreciate you taking the time to explain your experience.
Give Me Cosmetics
Placed an order on 29th September 2026
Placed an order on 29th September 2026
Originally said 3-5 days delivery. Have been in contact a few times and only automated response to say wait another day.
Order Not even been fulfilled and no tracking available.
I understand they are busy but to not have an update after 2 weeks to say it’s even been dispatched is very disappointing. These were gifts for my daughter’s birthday.
Will not be ordering from them again
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that you've been left waiting for your order since 29th September, particularly as you purchased these items as birthday gifts for your daughter. We understand how disappointing it is to have a special occasion approaching or pass without the items you ordered.
Our recent sale generated far more orders than we anticipated, unfortunately resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that receiving automated responses asking you to wait longer, without any meaningful update, has only added to your frustration.
Our Customer Services team consists of two people, and we've been working hard to manage the exceptionally high volume of orders and enquiries. However, we recognise that customers who have been waiting for two weeks deserve clearer communication, and we're sorry we haven't provided the reassurance you were looking for.
It's disappointing to hear that this experience has put you off ordering from us again. We appreciate your honest feedback and sincerely apologise for letting you down.
Give Me Cosmetics
Placed an order on the 29th Sept and…
Placed an order on the 29th Sept and after 2 weeks it’s still hasn’t been dispatched. If you enquire you get a generic reply about sales causing delays, I’ve looked through the reviews and this seems to be a problem that has been going on for months now and no solution has been put in place. I’m not sure I’ll ever get the products I paid for but I do know I’ll never be using this company again.
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're sorry that your order from 29th September is still awaiting dispatch after two weeks. We understand why you're losing confidence in receiving your order, especially when you've contacted us for information and feel you've only received generic responses.
Our recent sale generated significantly more orders than we anticipated, leading to substantial dispatch delays and a high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't address your concerns about the lack of progress or the communication you've received.
We also understand your frustration at seeing similar experiences shared by other customers. Our Customer Services team consists of two people, and we're working hard to support customers through these delays, but we appreciate that explanations alone aren't enough when customers are still waiting for their orders and need clear, meaningful updates.
We're genuinely sorry that your experience has left you feeling this way about Give Me Cosmetics. We value your feedback and recognise the importance of improving both communication and the overall customer experience.
Give Me Cosmetics
Disappointing customer service
Disappointing customer service. I placed my order on 27th September, and it has now exceeded the 10-working-day dispatch timeframe with no clear indication of when it will be sent.
I understand delays happen, but customers deserve better communication, especially when they’ve already paid. The email I received came across as dismissive, making customers feel like an inconvenience for chasing an order that is already overdue.
Unfortunately, this experience has left a bad impression, and I will not be ordering again.
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're sorry that your order placed on 27th September is still awaiting dispatch and that our communication has left you feeling dismissed. We understand that you've already waited beyond the advised 10-working-day timeframe, and it's reasonable to expect a clear update when an order hasn't progressed as expected.
Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't remove our responsibility to communicate with customers clearly and respectfully.
Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries. However, we're sorry that our response came across as dismissive. Customers should feel comfortable asking for updates about orders they've paid for, and we regret that your experience has fallen short of that expectation.
We're disappointed to hear that this has affected your trust in Give Me Cosmetics, and we appreciate you taking the time to share your feedback.
Give Me Cosmetics
Great products
I recently sent a review regarding taking too long for delivery, no update’s etc and said I would reconsider ordering again but now I have received my order and I’m really happy with products had so much for the money it will be hard not to order again. I gave 5* for the products.
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you for updating your review! We're so pleased to hear that your order has arrived and that you're really happy with your products. It's lovely to know that you feel you've received so much for your money, and we really appreciate the 5-star rating for our products.
We're sorry again for the delays and lack of updates you experienced while waiting for your order. We completely understand why this made you hesitant to order from us again, so it means a lot that you're now considering giving us another chance.
Thank you for your patience and for taking the time to share your updated experience with us.
Give Me Cosmetics
Appalling Customer Service and No Communication and scam
Absolutely appalling customer service. I placed an order for a bundle on 28th September, and as of 13th October, my order still hasn’t been dispatched. I’ve received no updates whatsoever about my order, and my emails have been completely ignored. I’ve now had to contact them for a second time just to try and get some information, which is ridiculous.
I understand that delays can happen, but the complete lack of communication is unacceptable. Customers shouldn’t have to chase a company for information about products they’ve already paid for, especially after waiting nearly two weeks with no indication of when their order will arrive.
I’m now at the point where I no longer even want the products and would rather have a full refund. The way this has been handled has left me extremely disappointed, and I will not be purchasing from Give Me Cosmetics again. I would strongly encourage the company to improve its customer service and communication because this experience has been completely unacceptable.
27 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Lauren
We’re really sorry to hear how disappointed you’ve been with your experience. 💗 We completely understand how frustrating it is to wait for an order, especially when you’re eager to receive your products.
During our recent sale, we’ve experienced exceptionally high order volumes, resulting in delays across both our warehouse and customer care team. Our extended timeframe of up to 10 working days was clearly advertised on our website, and our small customer service team is working incredibly hard to respond to everyone as quickly as possible. Our usual response time is within 72 hours, although this can be longer during exceptionally busy periods.
We understand how important it is to receive an update, but we do ask customers to allow us time to respond. Sending additional messages before receiving a reply can unfortunately push an enquiry further back in the queue, as our system prioritises messages in the order they’re received.
We’re sorry this has been such a disappointing experience. If you would prefer to cancel your order, our team can look into this for you if it hasn’t yet been dispatched. Thank you for your feedback, as we are taking it on board as we work to improve the experience for our customers. 🩷
Placed an order at the beginning of October
Placed an order at the beginning of October and I'm still waiting. I have queried and it's not even been dispatched. Received email stating they cannot give me a timeline of dispatch as high volumes of orders. Surely they should put a post on website stating when there is a high volume of orders and delivery will take longer. I think in future I will order at my usual online store.
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Ange
We’re really sorry that you’re still waiting for your order and understand how frustrating this must be. 💗 We did update our website and delivery information ahead of our sale to advise customers of the exceptionally high order volumes and to allow up to 10 working days for dispatch and delivery.
Unfortunately, the volume of orders has been higher than usual, and both our warehouse and small customer service team are working incredibly hard to get orders out and respond to enquiries as quickly as possible. While we understand it’s disappointing not to have a confirmed dispatch date, we don’t want to give you a timeframe that we can’t guarantee.
We really do appreciate your feedback and are sorry this experience has left you considering shopping elsewhere. Thank you for your patience and for giving Give Me Cosmetics a try. 🩷
Be aware of order wait times.
Order placed 29th Sept not even dispatched.
I am really fed up now, I love these products and have been a long standing customer but they do not make it clear that you will be waiting WEEKS for your order to arrive! People just want transparency so that they know what to expect and can adjust their orders to last. Wait times are forcing me to seek alternative products that I can buy off the shelf. This is the second time I have had to complain now. No point in emailing customer service! They blame recent sales but they always have a sale on! Such a shame as these are amazing products.
28 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry that you're still waiting for your order from 29th September, particularly as a long-standing customer who loves our products. We understand how disappointing it is to find yourself chasing your order for a second time, and we appreciate you explaining how these delays are affecting your ability to rely on our products as part of your usual routine.
We hear your concerns about transparency. Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that customers need clear expectations and timely updates so they can plan accordingly.
We're also sorry that contacting Customer Services hasn't left you feeling supported. Our team consists of two people managing an exceptionally high volume of enquiries, but we understand that repeatedly hearing about delays without receiving a meaningful update is frustrating. We appreciate your point that customers need to be able to plan their purchases, especially when they depend on products they use regularly.
It's particularly disappointing to hear that you've had to consider alternatives despite being so happy with our products. Thank you for your continued support over the years and for being honest about where we've fallen short. We're genuinely sorry that we've let you down.
Give Me Cosmetics
No updates, No order!!
Was excited to order as I had read good things, still waiting for my order over a week later. Had no contact since the sale was made so no idea where my order stands but by reading the reviews i have a bit more of a wait ahead of me. I wouldn't waste your time ordering from here.
12 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Caris
We’re really sorry that your first experience with Give Me Cosmetics has been disappointing. 💗 We completely understand how frustrating it is to be waiting for your order without knowing exactly where things stand.
During our recent sale, we experienced exceptionally high order volumes, and we’re working hard across both our warehouse and customer service team to get orders dispatched and respond to everyone as quickly as possible. We did advertise an extended timeframe of up to 10 working days for dispatch and delivery on our website ahead of the sale, but we appreciate that waiting is still frustrating.
We’re sorry we haven’t met your expectations on this occasion, and we genuinely appreciate you giving us a try. We hope we can still turn this experience around for you once your order arrives. 🩷
#3077774 where's my order???
#3077774
Still waiting over 2 weeks later for this order to be fulfilled. Automated responses to customer service but still no products received. In the past orders used to arrive really quickly, but recently I've had to cancel orders that haven't arrived and wait ages for a refund. Whst is going on with this company? Their products are great, if you can get them, but sadly, not any more it seems!
13 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Julie
We’re really sorry for the wait and understand how frustrating it must have been, especially when you’ve previously received your orders so quickly. 💗 During the recent sale, we’ve experienced exceptionally high order volumes, which has unfortunately caused delays across our warehouse and customer service team.
We can confirm that order #3077774 has now been dispatched, and your tracking details should be available to follow its progress. We’re sorry that our service hasn’t been up to our usual standard on this occasion. Our team is working incredibly hard to get orders out and respond to everyone as quickly as possible.
Thank you for your kind words about our products, and we really hope you enjoy your order once it arrives. 🩷
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