I have ordered the give me cosmetics black friday boxes for years. They have always posted quickly and had really good customer service. This year they haven't been prepared for the quanatity in sal... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
i made a few orders within a week or so of each other there was a sale on and the offers were amazing . Since trying there products i would definitely purchase again in the future . Delivery took a bi... Zobacz więcej
I placed an order on 27th sept and I am still waiting. There appears to me no way to contact them other than getting an automated email that says allow 10 working days which my order is well past foll... Zobacz więcej
Waited over 3 weeks so so far & not received my order. I sent a message & i got a generic response telling me i they cant tell me when my order will arrive & not to contact them anymore as they are b... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
44 Evans Road, L24 9PB, Liverpool, Zjednoczone Królestwo
- info@givemecosmetics.com
- givemecosmetics.com
3,4
Średnia
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I'll be bald by the time my shampoo arrives!!!
Orderd some hair care products. Almost 3 weeks later and they still haven't arrived. Numerous emails sent by myself requesting a refund. Several emails sent by said company with various explanations regarding the delay - but still no delivery date or a refund. Avoid .
15 października 2026
Opinia niezależna
Absolutely terrible customer service
Absolutely terrible customer service. No reply’s from emails. Ordered 25th September no communication to say order would take longer then the 3-5 days advised on the website. Automated email after I submitted a enquiry to say please allow 10 working days. Waited 24 days with no communication or items received. When I spoke to someone on WhatsApp they didn’t even offer to look on to it for me and get it sent out just said we can cancel the ordered. Looking at other reviews I’m not the only person who isn’t happy with this company. It’s a joke
24 września 2026
Opinia niezależna
⭐ 1 Star Absolutely appalling customer service
⭐ 1 Star – Absolutely appalling customer service
Your response is honestly unbelievable, and it perfectly demonstrates the poor customer service I have been talking about in my review.
You keep emphasising the language I used in my emails, but seem completely unwilling to acknowledge what led to this situation in the first place. I ordered on 24 September, reported the missing shampoo as soon as I discovered it, provided the photographs you requested and accepted the replacement your own team offered me. Why offer a replacement if you were not going to follow through with it? I accepted your offer in good faith, yet you ignored my acceptance and subsequently changed the resolution to a £3.33 refund. You cannot expect a customer to be satisfied with this when they were promised a replacement and were perfectly willing to wait for it.
You mention the repeated requests for updates as though they were unreasonable. What exactly did you expect me to do? Sit quietly and wait while my emails went unanswered? I had to repeatedly chase your team for information about an issue that should have been straightforward to resolve. The responses I received were repetitive, generic and often failed to address the actual questions I was asking. It is incredibly frustrating to feel as though you are receiving automated responses rather than having someone properly deal with your complaint, especially when you are the one left without a product you paid for.
I can acknowledge that my language became inappropriate out of frustration, and I am not claiming that swearing was the right way to communicate. However, that does not make the original complaint disappear, nor does it justify overlooking the way this entire situation was handled. You are presenting yourselves as though your team has been unfairly victimised, while barely addressing the repeated lack of communication, the change in the agreed resolution or the fact that I am still the customer who was left without the shampoo.
Put yourselves in the customer's position for a moment. Imagine ordering something online, discovering an item is missing, reporting it immediately, accepting the replacement offered to you and then spending weeks chasing the company because you are not getting clear answers. How would you feel? Would you really consider that good customer service?
You also describe yourselves as a small team of two people. I understand that running a small business can be difficult, but that does not remove your responsibility to communicate clearly and treat customers' complaints seriously. Customers should not have to repeatedly chase a company to find out what is happening with their order. Looking at other reviews on Trustpilot, I can also see that concerns about customer service have been raised by other customers. That makes this experience even more disappointing.
You say that you took action to resolve the issue by issuing a refund, but that was not the resolution I originally accepted. I wanted the missing shampoo, not weeks of emails, unanswered questions and an argument about my tone. The fact that you have now decided the matter is closed does not mean the customer service I experienced was satisfactory.
This entire experience has been genuinely disappointing. I ordered on 24 September, and all I wanted was the product I paid for. Instead, I have been left feeling ignored, dismissed and blamed for being unhappy about a problem I did not cause. I will continue to share my honest experience because other customers deserve to know about it before deciding whether to order from you.
You are entitled to expect respectful communication from customers, but customers are equally entitled to expect honesty, clear communication and a reasonable standard of customer service. Both expectations should apply. I sincerely hope you take the actual complaint into consideration rather than using my reaction to avoid acknowledging how badly this situation was handled.
15 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Shalom,
We're sorry to hear you're disappointed with your experience. However, we'd like to clarify the steps taken to resolve this matter.
Following your report of the missing Four Curls Shampoo, we requested photographs and offered to arrange a replacement. However, following the ongoing correspondence and the repeated requests for updates, we decided to issue a refund of £3.33 for the missing item as an alternative resolution, with the intention of bringing the matter to a close.
We understand that you would have preferred to receive a replacement, but once the refund had been processed, we were unable to proceed with the original replacement arrangement. The refund was issued to resolve the missing-item issue rather than leave you without a resolution.
We also need to address the tone of the correspondence received. While we understand that delays and order issues can be frustrating, the language used in your emails became increasingly aggressive and included swearing and abusive remarks towards our Customer Service team. We appreciate that you were unhappy with the situation, but this does not make such behaviour acceptable.
We are a small team of two people, and there are real people behind every email you send. Our team was actively working to assist you, and we do not believe our staff should be subjected to abusive or disrespectful language while doing so. We are always willing to help customers with genuine concerns, but we expect our team to be treated with basic courtesy and respect.
We acknowledge your frustration regarding the missing product, and we did take action to resolve the issue by refunding the missing item. However, we do not accept the suggestion that no resolution was offered, and we will not tolerate abusive behaviour towards our Customer Service team.
Kind regards,
Give Me Cosmetics Customer Service
Extremely disappointing customer…
Extremely disappointing customer service, ongoing issue still unresolved
I am incredibly disappointed with my experience with Give Me Cosmetics, and the issue is still ongoing after months of trying to get it resolved through Boohoo.
I placed an order through Boohoo (order number UK1130745685), which was fulfilled by Give Me Cosmetics. Unfortunately, one of the parcels contained completely incorrect products. I raised the issue and provided evidence, and a replacement was supposedly arranged.
However, Give Me Cosmetics never provided me with any tracking information or collection details. In fact, I didn’t even know a replacement had been sent until Boohoo contacted me to ask whether I had received it.
I have since been told that the replacement parcel is apparently sitting in an InPost locker awaiting collection. The problem? I have received absolutely nothing from InPost. No email, no text, no app notification, no tracking information, no collection code, and no information telling me which locker the parcel is actually in.
I contacted InPost directly, only to be told that my phone number had not been linked to the shipment and that the retailer would need to resolve the issue. I physically cannot collect this parcel because I have no idea where it is or how to access it.
Despite explaining all of this repeatedly, give me cosmetics and boohoo continues to tell me to contact InPost using the phone number on the locker. How am I supposed to do that when nobody has told me which locker the parcel was sent to? I cannot chase a parcel that I have no information about, and I should not have to spend months going back and forth because the replacement delivery has not been properly communicated to me.
I am now being passed between Boohoo, Give Me Cosmetics and InPost, with nobody taking responsibility for actually resolving the situation. The original order was incorrect, the replacement process has failed, and I am still without the correct products I paid for.
I no longer want another replacement. I want a full refund, and I want this matter resolved immediately.
I am posting this publicly because the private customer service route has got me nowhere. I have been patient, I have followed the advice given to me, and I have repeatedly explained why the proposed solution is impossible. I need someone from Give Me Cosmetics or Boohoo to take ownership of this complaint and provide a proper resolution, rather than sending me around in circles yet again.
This issue remains unresolved, and I would appreciate customer services contacting me with a clear outcome rather than another generic response.
15 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you for taking the time to leave your feedback.
We're sorry to hear about the difficulties you've experienced. However, we would like to clarify that Give Me Cosmetics does not sell through Boohoo, so we're currently unable to verify whether the order referenced in your review was placed with us.
To allow us to investigate this further, please contact us directly with your order details and any relevant correspondence so we can establish whether this relates to an order fulfilled by Give Me Cosmetics.
Kind regards,
Give Me Cosmetics Customer Service
Let's just wait & see.....
I have been a customer with Give Me Cosmetics since 2025 regularly, overall the service has been reasonable. But customers as I use Sulphate & silicon free shampoo & condition as in my case spending £180 on hair straightening (my choice - no gripe!) On 29th Sept 2026, I ordered 2x bundles, as not too run out, be stocked up! Order unfulfilled to date, still in stock & orderable on the website? I emailed as to where my products were? 12th Oct 2026, Lumi the virtual assistant has no clue. The real problem arrises when I receive my reply from an actual human, 10 paragraphs of being asking not to contact Give Me Cosmetics, because I'm bothering them? You are saying on line you have the products in stock all you need to do is dispatch them. Extensive delays with dispatch? But you are still taking orders? Frustrated waiting! I'm relying on you for a service! Putting two pink hearts in paragraphs of just wait & see what happens doesn't cut it with me..... Looking for another supplier but please can I have what I paid for.
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry for the frustration and disappointment caused by the delay with your order. As a returning customer, you had every reason to expect a smoother experience, and we understand how upsetting it is to be left waiting for products you've paid for.
Our recent sale generated significantly more orders than anticipated, resulting in extended dispatch times. Although we updated our delivery timeframes before the sale to reflect these delays, we appreciate that this doesn't make the wait any less frustrating. We're also sorry that our response to your enquiry left you feeling as though you were being discouraged from contacting us. You deserve clear, helpful communication, and we apologise that this wasn't your experience.
We understand that you simply want your order fulfilled and regret that we've let you down on this occasion. Thank you for your previous support, and we're sorry to have given you a reason to consider shopping elsewhere.
Give Me Cosmetics
Awful service
Awful service. Ordered 17/18 days ago not received and bad communication. Cancelled order!
15 października 2026
Opinia niezależna
I made an order on 30th September & I…
I made an order on 30th September & I still haven't received anything. Im getting fed up of waiting now & no one seems to want to get back to me & ive been emailing every day. All I want to know is what is happening with my order. I wont be ordering again after this.
30 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Lauren,
We're really sorry to hear how disappointed you've been with your experience. We completely understand how frustrating it is to be waiting for your order without receiving an update, and we apologise that we've not been able to get back to you sooner.
Our recent sale was much busier than anticipated, resulting in significant delays. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate that waiting longer than expected is still frustrating.
We're a small team of two in Customer Services and are working as quickly as possible to get through the exceptionally high volume of enquiries we're receiving. We kindly ask that customers avoid sending multiple emails about the same enquiry, as this can push the original message further back in the queue. We will get back to you as soon as possible
We truly appreciate your order and are very sorry we've let you down. Thank you for your patience while we work hard to get things back on track.
Give Me Cosmetics
Don't trust the reviews
I have no idea how these products are as they're a gift, but I will say they do smell really nice.
This company is very difficult to get in contact with and you often just get a generic AI response. The delivery company they use (InPost) is absolutely useless.
Also I wouldn't really trust reviews on their site as they offer points for reviews (more points for photos & videos) and those points turn into a voucher
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi Bee,
Thank you for sharing your feedback. We're glad to hear the products smell lovely, and we hope the recipient enjoys them!
We're genuinely sorry to hear you've been disappointed with our customer service and your experience with InPost. Our recent sale resulted in a much higher volume of enquiries than anticipated, and as a small team of two, we're working as quickly as possible to respond to everyone. We appreciate that generic responses can feel impersonal, these are sent to keep you updated, and we're sorry if your experience has left you feeling that way.
Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we understand that delays and difficulties getting in touch can be frustrating. We also appreciate your concerns regarding our review rewards programme and understand the importance of customers feeling confident that reviews reflect genuine experiences.
Your feedback is important to us, and we're sorry we haven't provided the experience you expected.
Give Me Cosmetics
Terrible service, steer clear of their scams
Terrible service. Placed an order on the 29th of September. Today is the 14th and I've not had my delivery or any updates. Anytime I try to contact someone to get an update or a refund, I get their virtual assistant. Absolutely garbage service so won't be using ever again. If you want similar results for their repair shampoo, use Bonacure repair and rescue.
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry to hear how disappointed you've been with your experience. We completely understand how frustrating it is to be waiting for your order without a clear update, and we're sorry you've struggled to get the assistance you've needed.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and a very high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate that this doesn't make the wait or lack of communication any less frustrating.
As a small team of two in Customer Services, we're working as quickly as possible to get through our backlog. We're genuinely sorry that you've been left feeling let down, and we understand your decision not to order with us again.
Thank you for sharing your feedback and for mentioning an alternative product. We truly appreciate every customer who chooses to shop with us, and we're sorry we haven't provided the experience you deserved.
Give Me Cosmetics
Absolutely appalling service – daughter’s birthday present ruined!
I’ve ordered from Give Me Cosmetics previously without any problems, but after this experience, I certainly won’t be rushing to order again.
I placed an order as a birthday present for my daughter, expecting it to arrive within the advertised delivery timeframe. However, after five working days, my order was still showing as unfulfilled, with no dispatch information or communication whatsoever.
When I contacted customer services, I received what appeared to be an automated AI response. I was then informed that orders are now taking up to 10 working days because they are so busy.
Why was this not clearly communicated on the website before I placed my order? Had I known about these delays, I would have ordered elsewhere to ensure my daughter’s birthday present arrived on time.
I have since requested to cancel my order, but I’ve received absolutely no response. The customer service has been appalling from start to finish.
What I find particularly unacceptable is that if a company cannot cope with the volume of orders it already has, why is it continuing to accept new orders without making customers fully aware of the delays?
I appreciate that businesses can experience busy periods, but that is no excuse for failing to communicate with paying customers. It shouldn’t be down to customers to chase their orders, discover that delivery times have increased and then struggle to get a response when requesting cancellation.
This wasn’t simply an order I could wait a few extra days for. It was a birthday present for my daughter, and because of these delays, she has been left disappointed. That is something an apology or generic automated response cannot put right.
Having previously been a satisfied customer makes this experience even more frustrating.
Absolutely dreadful customer service, a complete lack of transparency and one very disappointed daughter.
I won’t be ordering from Give Me Cosmetics again.
4 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're truly sorry to hear about your experience, particularly as your order was intended as a birthday present for your daughter. We completely understand how upsetting it is when a special occasion is affected by a delivery delay, and we sincerely apologise for the disappointment caused.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays. Our delivery timeframes were updated on our website before the sale to reflect the extended timeframes, but we appreciate that this may not have been clear enough, and we're sorry for the frustration this has caused.
As a small team of two in Customer Services, we're currently working through an exceptionally high volume of enquiries and are doing everything we can to respond as quickly as possible. We're particularly sorry that you've not received a response to your cancellation request, as we understand how important it is to have clarity when you've decided you no longer wish to wait.
We genuinely value your returning custom, which makes it all the more disappointing to know we've let you down this time. Your feedback regarding our communication and the clarity of our delivery information is taken seriously, and we're sorry we've fallen short of your expectations.
Give Me Cosmetics
Great experience
Great experience, responded quickly and I love the products will be re ordering
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you so much for your lovely 5-star review! We're delighted to hear you've had a great experience with our team and that you're loving your products.
It's especially wonderful to hear that you'll be ordering with us again. We really appreciate your support and hope you continue to enjoy your Give Me Cosmetics favourites!
Give Me Cosmetics
i dont know whats going on with this…
i dont know whats going on with this company ordered on the 2nd no order not fullfilled some crap about 11 working days reply been over that tried cancelling waiting on reply .dont know if they taking money and not delivering products
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry for the worry and frustration this experience has caused. We completely understand how concerning it is when your order hasn't been dispatched within the expected timeframe and you're still waiting for a response to your cancellation request.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate how frustrating this situation is, and we're sorry we haven't kept you informed as we'd have liked.
Please be assured that we take our customers' orders and payments seriously. As a small Customer Services team of two, we're working as quickly as possible to get through our backlog, and we're genuinely sorry that you've been left waiting for a response.
We understand that you've requested a cancellation and appreciate that you need clarity. We're truly sorry for the inconvenience and concern caused, and we appreciate you taking the time to share your experience.
Give Me Cosmetics
I’m very disappointed this time
I’m very disappointed this time, I’ve bought lots of products over the years but this time I’m not having a good experience. I have placed 3 separate orders, 29th and 30th September and 4th October which I haven’t received a single item. They are still stating unfulfilled. I’ve had emails all stating the same thing that it’s very busy allow 10 days from dispatch, allow an extra day, please don’t keep contacting regarding order status wait for my dispatch email they can’t give me a timeline for delivery etc etc. I’m sorry but this is not good practice, I’m at the point now I’m considering getting my money refunded never to place another order and I will not recommend the company to anyone again which is a shame.
I’ve now requested a refund before I go to my bank and report it as a none fulfilled transaction 😡 I’ll never use the company again, I’m fed up of just getting automated rude emails 😡
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're truly sorry that your recent experience has fallen so far below the standard you've come to expect from us, particularly as you've been a loyal customer for many years.
We completely understand your frustration at having three outstanding orders and receiving repeated responses without the individual update you're looking for. Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of enquiries. Our delivery timeframes were updated before the sale, but we appreciate how disappointing this situation has been, and we're genuinely sorry.
As a small Customer Services team of two, we're working as quickly as possible to get through our backlog. Unfortunately, if an order hasn't yet been assigned for processing, we're unable to provide a more specific update until it progresses through our warehouse. We appreciate that this is frustrating, and we're sorry our responses have left you feeling unheard.
We understand that you've requested a refund and are sorry we've reached this point. We truly value your continued support over the years, and it's disappointing to know we've let you down this time.
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience and frustration caused.
Give Me Cosmetics
Been ordering from this company for…
Been ordering from this company for years as I love their product, I placed an order on 29th September and like many others that have left reviews the order still hasn’t been dispatched, no use emailing them because they say they can’t give a time scale for delivery, time to find a new hair care provider!
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're truly sorry that your recent experience has left you feeling this way, especially as you've been ordering from us for years and love our products. We really do appreciate your continued support, and we're sorry to have let you down.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and a very high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we understand how frustrating it is to be left waiting without a specific update on your order.
As a small Customer Services team of two, we're working as quickly as possible to get through our backlog. Unfortunately, if an order hasn't yet been assigned for processing, we're unable to provide a more specific update until it progresses through our warehouse. We appreciate that this isn't the reassurance you'd hoped for, and we're sorry for the disappointment caused.
We understand how disheartening this must be after years of shopping with us. We value your loyalty and are genuinely sorry that we've given you a reason to consider shopping elsewhere.
Thank you for taking the time to share your feedback.
Give Me Cosmetics
Bought quiet a few of these products…
Bought quiet a few of these products all been lovely , had one little hiccup with dispatch but resolved quickly by the team. Will definatly use again .
7 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
Thank you for your lovely feedback! We're so pleased to hear that you've been enjoying the products you've purchased and that our team was able to resolve the dispatch issue for you.
We really appreciate your understanding and are delighted to know you'll be shopping with us again. Thank you for choosing Give Me Cosmetics!
Give Me Cosmetics
I placed order 29th Sept thats been it…
I placed order 29th Sept thats been it not heard a word about it since, i decided to cancel order because according to update its not even been packed yet so I said wanted cancel, then you get message saying you'll hear from team, that was Friday its now Wednesday then I got a email which I suppose has gone out to us all saying they were behind on orders and they cant give any information when orders will be sent out, i just want a damn refund they took my money quick enough there was no delay in that. Why have a big sale selling things cheap when you know you can't handle so many orders at once. Just give me a refund and I'll go and buy the products or similar somewhere else.
29 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're really sorry for the frustration and disappointment you've experienced, particularly as you've been left waiting for a response to your cancellation request. We completely understand that you simply want clarity and your refund processed, and we're sorry you've had to chase this.- we've cancelled and refunded the order for you.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate that this doesn't make the situation any less frustrating.
As a small Customer Services team of two, we're working as quickly as possible to get through our backlog. Unfortunately, this has also affected our response times, and we're genuinely sorry that we've not been able to get back to you sooner.
We understand your concerns about the sale and the impact these delays have had on your experience. We truly value every order placed with us, and we're sorry we've let you down and left you feeling this way.
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused.
Give Me Cosmetics
Ordered on the 27th
Ordered on the 27th, still no order. I contacted them as this was late. They sent an ai email back to say to wait 10 working days. It’s past that so I emailed again and they’ve emailed back to say to allow a few more days. The items were gifts in needed for the 20th October but I highly doubt they will be here by Tuesday. If it’s not despatched today, I will be claiming my money back from the back. Do not order from this company. You cannot speak to a person
27 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're genuinely sorry for the frustration and disappointment this delay has caused, especially as your order was intended as gifts for a specific date. We completely understand how upsetting it is to be left waiting without a clear update, and we're sorry that our responses haven't provided the reassurance you needed.
Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate how disappointing it is when your order takes longer than expected.
As a small Customer Services team of two, we're working as quickly as possible to respond to everyone. Unfortunately, if an order hasn't yet been assigned for processing, we're unable to provide a more specific update until it progresses through our warehouse. We understand this is frustrating, and we're sorry you've felt unable to speak to someone who can provide the answers you're looking for.
We truly appreciate your order and are sorry we've let you down, particularly when timing was so important. Thank you for taking the time to share your experience.
Give Me Cosmetics
Ordered from here 2 weeks ago and still…
Ordered from here 2 weeks ago and still dont have my order, in-fact, after emailing today to ask where my order is, I’ve been told it is still being processed! Bought as a gift for a birthday and now will arrive weeks after. No good.
They say they have unexpected high sales (excuses) and that they updated their delivery expectations before I ordered, these expectations where that my item would be delivered within 10 days, it’s already over that time now and my order hasn’t even left the warehouse!
14 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're so sorry your order hasn't arrived in time for the birthday it was intended for. We understand how disappointing that must be, especially when you placed your order expecting to have the gift ready for the occasion.
Our recent sale generated far more orders than we anticipated, which has unfortunately caused delays in our warehouse. We updated our delivery timeframes before the sale to reflect the longer dispatch times, but we appreciate that this doesn't take away from the disappointment of missing such an important date.
Our small Customer Services team is working hard to respond to everyone as quickly as possible, and we're sorry that we haven't been able to offer you the experience you expected. We know how important it is to be able to rely on an order arriving when you need it.
Thank you for your feedback. We genuinely appreciate your custom and regret that we've let you down on this occasion.
Give Me Cosmetics
Gone dramatically downhill.
Used to be a company I ordered from regularly, but orders are taking longer. My latest was placed on 2nd October, now 14th. Communication is terrible, if you get it, clearly copied and pasted and the tone is quite rude and dismissive.
I have now requested cancellation, no response.
This is the last time I order.
Order number 3089719.
2 października 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're sorry that your recent experience has fallen short of the service you've come to expect from us, particularly as you've been a regular customer for some time.
We can confirm that order 3089719 has now been cancelled.
Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays and a much higher volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't excuse the frustration caused by the delays or the lack of a timely response to your cancellation request.
We're also sorry that our communication came across as copied and pasted or dismissive. We understand how important it is for customers to feel listened to, especially when they've supported our business over a long period.
It's disappointing to hear that this experience has led you to decide not to order from us again. We genuinely appreciate your past support and are sorry to have let you down.
Give Me Cosmetics
Placed order on the 26th of September…
Placed order on the 26th of September it’s now the 14th of October and my order still hasn’t been dispatched when standard delivery is 3-5 days. Absolute nightmare trying to get hold of someone. No phone number to ring. Emailed and a lack of human interaction more a generated response still not telling me when my order will be dispatched and it’s a gift:
26 września 2026
Opinia niezależna
Odpowiedź od Givemecosmetics
Hi,
We're very sorry that your order hasn't been dispatched yet, particularly as it was intended as a gift. We understand how frustrating it is when an order takes longer than expected and you're unable to get a clear answer about when it will arrive.
Our recent sale was much busier than anticipated, and the resulting increase in orders has unfortunately caused significant delays. We updated our delivery timeframes before the sale to reflect the extended dispatch times, but we appreciate how disappointing this is when you've been waiting since September.
We also apologise for the difficulty you've experienced contacting us and for our responses not providing the clarity you were looking for. Our Customer Services team is made up of just two people, and we're working as quickly as possible to get through the exceptionally high volume of enquiries. We know that personal, helpful communication matters, and we're sorry we've fallen short of your expectations.
Thank you for taking the time to share your experience. We truly appreciate your order and regret that we've caused you so much frustration.
Give Me Cosmetics
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