Getfootstr Recenzje 

173
•
Wynik TrustScore: 3.5 na 5

3,6

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Oceniono na 5 z 5

We were so happy with our footstr insoles! My daughter has suffered through 2 seasons of basketball with heel pain from Sever's disease. We tried all sorts of things to find relief for her. After usi... Zobacz więcej

Oceniono na 5 z 5

I’am 49 years old and have had multiple back and knee surgeries. My knee was in so much pain, I thought I was headed for a knee replacement. I’ve been using the insoles for about two months now and th... Zobacz więcej

Oceniono na 1 z 5

Been over two weeks and still haven’t received the product. It ships via Bestfulfill out of China and the shipping information is horrible. No sense of when or if we’ll receive the product. I don’t re... Zobacz więcej

Oceniono na 5 z 5

Shipping was quick. Buying process easy. The best part is my kid says he’s feeeling much better in everything. He’s in dual sports, cross country and travel baseball, he has a pair in his running shoe... Zobacz więcej


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

173 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 21% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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3,6

Wszystkie recenzje

(173)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 154

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Oceniono na 5 z 5

Amazing insoles!

These insoles are absolutely amazing. I originally bought them for my son, and he loves them. He says his feet feel refreshed, he doesn’t get as tired, and the pain he used to experience is gone.

We first purchased two pairs, and he liked them so much that I ordered another pair for him and a pair for myself. Since we work in retail and spend long hours on our feet, I’ve been sharing the link with all of my coworkers because I know they can benefit from them too.

I highly recommend these insoles for kids who play sports or have foot discomfort, as well as for adults who stand and walk all day. They really make a difference.

Their customer service is also excellent. I thought there was an issue with one of my orders, but they responded quickly, professionally, and clarified everything right away.

Overall, I 100% recommend these insoles. Great product and great customer service!

30 maja 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Yajaira,

Thank you so much for your detailed and thoughtful review! We’re really happy to hear your son is feeling a difference and that both of you are enjoying the insoles. It’s great to know they’re helping during long hours on your feet, and we truly appreciate you sharing them with your coworkers as well.

We also appreciate your kind words about our customer service—it means a lot to the team. Thank you again for your support and recommendation!

Kind regards,
Footstr Support

Oceniono na 1 z 5

The product purchased was not what I…

The product purchased was not what I received. I thought I was protected by PayPal, but even after returning the wrong items at my cost to Sweden, I have not received my refund, which is disgusting and absolutely terrible service!
I have now just received my returned parcel sent to FootStr on 21/5/26 back 27/7/26, it is claimed it was unclaimed. So not only am I out of pocket for the incorrect item I am also out of pocket for postage to Sweden as per your instructions. This service is awful and I will make sure I tell people how terrible the product and service is!!!

15 marca 2026
Opinia niezależna
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Odpowiedź od Getfootstr

We’re very sorry to hear about your experience and completely understand your frustration. Our records show that your order was returned, and we would like to investigate why your refund has not yet been processed.

Please contact our support team directly at [support email] with your order details so we can resolve this as quickly as possible. We take feedback like this seriously and want to make things right.

Thank you for your patience,
Footstr Support

Oceniono na 1 z 5

They are way to big and I bought 3…

They are way to big and I bought 3 different pair

30 maja 2026
Opinia niezależna
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Odpowiedź od Getfootstr

Thank you for your feedback. We’re sorry to hear that the insoles are too big.

Please contact us directly at [your support email] so we can help you with a solution—whether that’s an exchange, return, or other option. We’ll make sure to get this sorted for you.

Kind regards,
Footstr Support

Oceniono na 5 z 5

Better with FootstrX

My daughter has been wearing these insoles for a couple weeks now and has mentioned that her feet don't hurt as much as before. They have also helped with keeping her foot aligned in the shoe, keeping it from leaning outward/over where her arches sit in the shoe. As a result of this issue she was constantly dealing with the back of her shoe rubbing against the back of her ankles because the shoe was being pulled forward in the back when it leaned with her arches. She still has some pain in her feet but doesnt complain about her back and the foot pain is much better than before. I brought two and do intend to buy her more in the near future. Great product

29 maja 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Laura,

Thank you for your wonderful feedback! We’re glad to hear the insoles are helping your daughter feel more comfortable and supported throughout the day. It’s great that they’re improving both her alignment and overall comfort.

We really appreciate your continued trust and your intention to order more pairs—it means a lot to us!

Kind regards,
Footstr Support

Oceniono na 5 z 5

Very comfortable

These work really nicely and are as described giving a nice cushion and support for the feet. They can be used in dress shoes or sneakers. My son loves them. I have ordered 3 pairs so far. My son got a new pair of shoes recently and he wanted me to make sure I got a pair for these as well.

28 maja 2026
Opinia niezależna
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Odpowiedź od Getfootstr

Hi Vallenry,

Thank you for your great review! We’re happy to hear the insoles are providing good cushioning and support, and that they’re working well in different types of shoes. It’s especially nice to know your son is enjoying them so much.

We truly appreciate your continued orders and support!

Kind regards,
Footstr Support

Oceniono na 1 z 5

Ordered 1 pair

Ordered 1 pair, then when finishing paying a notice for a 2nd pair at a discounted price comes out and I clicked it and it automatically ordered it without even giving me the chance to review it and I went back to previous page, so I didn't think anything of it!! When going through my emails right agter I noticed a 2nd charge!! I emailed right away and the man named James asked which pair I wanted to remove on a completely different order after I sent 2 screenshot and gave the order # twice then another man named John emails me in same thread about a giveaway and not resolving issue!! Not happy with customer service nor how the website runs!

15 maja 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Christina,

We apologize for the confusion and frustration regarding your order. We want to make this right for you. Could you please contact us at info@getfootstr.com
with your order number? Once we have your details, we’ll be able to resolve the issue promptly.

Thank you for your patience,
The Footstr Team

Oceniono na 1 z 5

Disgraceful Customer Service, potential scam

UPDATE 4TH JULY - Still no products, still no refund and still no communication as promised in their most recent email response on june 15th. Disgusting
Update 6th June 26 - Still no product and still no refund....terrible company to deal with.

Order March 18th, item arrived wrong size, contacted them immediately only to be met with a response that its our fault, even though I had an email confirmation that stated a different size to what they'd sent. After loads of emails asking for return address and policy, they said they'd send out the correct ones "as a gesture". Still waiting, several emails later with a copy and paste response each time saying theyve been dispatched, but won't provide shipping details and refusing refund as apparently the items are currently in transit.....farce. Now May 16th and still arguing....DO NOT USE THIS COMPANY

18 marca 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Brian,

We’re very sorry to hear about the difficulties with your order and understand your frustration. This is not the experience we want our customers to have. Please contact us at info@getfootstr.com
with your order number so we can investigate your situation and provide a proper resolution.

Thank you for allowing us the chance to help,
The Footstr Team

Oceniono na 5 z 5

We needed something for my daughter and…

We needed something for my daughter and her ankles as she was having issues last year so we thought we would try out Footstr. Only have had them for a few weeks now but they definitely seem to be helping. Hoping that it will help long term for our girl as she grows. Thanks a bunch

27 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Rory,

Thank you so much for your kind words! We’re thrilled to hear the insoles are helping your daughter’s ankles. It’s wonderful to know they’re making a difference as she grows. We’re here for any future questions or support you may need.

Best regards,
The Footstr Team

Oceniono na 1 z 5

2 out of 3 ain't bad ... or is it?

I ordered three pairs of insoles on 4/18 and received them on 4/28. Unfortunately, one pair was the wrong size. I contacted customer service immediately and was asked for photo evidence on 4/29, which I provided the same day. On 4/30, I was told a replacement would be sent out. However, it has been a week since that confirmation (today is 5/7) and I have not received a tracking number or any further communication. I like the product, but the resolution process has been frustratingly slow.

**UPDATE MAY 19**

knocking down from 3 star to 1 star

recieved another email on May 10 your replacement has been processed, you will recieve a trcking email.

May 19 ... nothing yet. except today I receieved a reponse to my review on 4/30, telling me to reach out to footstr for a replacement. hmmm, I already did? didn't I say that in my review? Did you read the review?

29 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Falon,

Thank you for your review and for letting us know about the wrong-sized pair. We’re sorry the replacement process has been slow. Please reach out to info@getfootstr.com
with your order number, and we’ll get your replacement sent immediately. We really appreciate your patience!

Best regards,
The Footstr Team

Oceniono na 5 z 5

Wow!

The inserts were delivered quickly and provided instant relief to my 11 year old son. He always complains of heel pain and is very active in sports. Over time we have noticed his pain is becoming less and less. We will be ordering more to go in all his shoes and cleats. He doesnt want to accidentally ever be without them.

Thank you Footstr!

23 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Sherry,

Thank you so much for sharing! We’re thrilled to hear your son is experiencing relief and staying active in sports without heel pain. It’s fantastic to know the insoles are helping him every step of the way.

Best regards,
The Footstr Team

Oceniono na 5 z 5

Easy way of shopping and ordering

Easy way of shopping and ordering, and good updates on order status. Inserts worked great in sports cleats. Waiting to see how the hold up in my sons wrestling shoes next. So far, great product and giving my son some much needed comfort while participating in sports.

1 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Keith,

Thank you for your kind feedback! We’re so glad to hear the insoles are giving your son comfort in his shoes and cleats. We appreciate you trusting Footstr to support him in sports activities.

Best regards,
The Footstr Team

Oceniono na 5 z 5

I’m really happy with these…

I’m really happy with these insoles—they work great! Within a week, my son’s foot pain eased significantly. After getting additional pairs for his other shoes, his foot pain has now massively decreased. I was so impressed that I ended up buying several more for extra support.

24 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Heather,

We’re thrilled to hear the insoles are making such a big difference for your son! Thank you for your continued support and for purchasing extra pairs. We’re happy to help anytime and appreciate your recommendation.

Best regards,
The Footstr Team

Oceniono na 1 z 5

ZERO ⭐ s! What a headache!

If I could give this company ZERO stars, I would! It has been almost 1.5 months since I ordered, and my order somehow got lost (I can no longer track it). I've been emailing with customer service, and they aren't helping whatsoever. The only time I hear an "update" from them is when I reach out, even though they say they'll contact me shortly (they never do). I've requested either a refund or new products, and always am told that they'll reach out to the team to figure out a solution. I am tired of receiving apologies when it comes to their unclear communication. Bottom line is that they don't care about their customers, and I've already reported them to the BBB for basically stealing my money. There are plenty of other insole companies out there that provide just as quality, if not, better products, so please do NOT purchase from Footsr. You don't want to go through a similar nightmare of an experience that I am currently battling.

15 marca 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Amanda,

We sincerely apologize for the frustration you’ve experienced with your order and communications. This is not the service standard we strive for. Please reach out to us at info@getfootstr.com
with your order number, and we will personally assist you in resolving this issue.

Thank you for your patience,
The Footstr Team

Oceniono na 1 z 5

Pas op

Pas op! Niet bestellen hier!!

22 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi,

We’re very sorry to hear about your experience. We want to make this right. Please contact us directly at info@getfootstr.com
with your order number so we can look into your order and assist you personally.

Thank you for giving us the chance to resolve this,
The Footstr Team

Oceniono na 5 z 5

They worked wonderfully.

I bought 4 pairs. 2 for each child. Unfortunately my first order the sizes were wrong. But they were willing to give me a discount code to purchase another set, instead of returning the original order. I appreciated that assistance.
The new set worked wonderfully for them.
I think they should write the number size instead of measurements though.

15 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi,

Thank you for your review! We’re glad the new set worked wonderfully for your children, and we appreciate your suggestion about listing number sizes—feedback like this helps us improve.

Best regards,
The Footstr Team

Oceniono na 5 z 5

Best insoles

I ordered a pair for my son, ended up getting one for my husband as well. My husband said it is the best investment of his life thus far. He works on his feet and said he has felt the change. My son is four and i have noticed a change for the better in the way he walks.

14 kwietnia 2026
Opinia niezależna
Logo Getfootstr

Odpowiedź od Getfootstr

Hi Kimberly,

We’re thrilled to hear both your husband and son are enjoying the insoles! It’s wonderful to know they’re making such a positive impact on daily comfort and walking. Thank you for sharing your experience!

Best regards,
The Footstr Team

Oceniono na 5 z 5

Should have bought TWO pairs!

We bought these for our 9 year old daughter who plays soccer and also does Girls on the Run. She was complaining (and visibly limping) each time she did these activities as well as just after school from time to time. Once we put these insoles in, she felt almost immediate relief and even says “I think I’m cured and don’t have to wear them anymore.” Of course it’s just because the pain is gone. We should have bought another pair! It’s wonderful to see your kid be able to be active again and be able to live pain free. Definitely worth the money. The quality was great too.

16 kwietnia 2026
Opinia niezależna

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