There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a personalized denim “Boy Mama” cap after my friend had her first baby earlier this year. I mainly picked it because it looked subtle enough to actually wear outside, not overly flashy like so... Zobacz więcej
Reakcja na opinię
I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Zobacz więcej
Reakcja na opinię
I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Dane kontaktowe
1275 Fairfax Ave, 94124, San Francisco, Stany Zjednoczone
- +1 (205) 880 8899
- support@gearcustoms.com
- gearcustoms.com
2,9
Średnia
107 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great place to do business with
Great place to do business with! Easy and quick. Also, Great bunch of people who are personable and treat people like family. Great experience.
18 kwietnia 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you for this meaningful comment. At Gear Customs Store, we are obsessed with making sure our customers are happy and Gear Customs Store is a small business that is growing every day. And while it is our goal to serve our community, it all starts with how well we serve you.
First cup no good, which supplier replaced without a hassle
The cup I originally ordered did not have the correct colour's that I selected.
When the supplier became aware of it, from my review, they contacted me immediately and resent another cup that was just perfect!
Great customer service...
9 marca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're sorry that the first product wasn't thoroughly checked before dispatch, but we're happy to hear that you're satisfied with your replacement. Hope to get another chance to serve you, our precious customer!
Awesome experience
Awesome experience. Very helpful and timely when responding to an issue with my order. Will definitely support in the future.
5 marca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
So thank you for your supportive feedback!
We are extremely looking forward to your opportunity to serve you again
Exactly as pictured and described
Exactly as pictured and described. I am in Canada and shipping was super fast from the USA. Product arrived un damaged. I had to contact support about tracking and they were extremely helpful. even followed up after the item was delivered which shocked me. Great product, Great customer support and fast shipping. I wish they sold other stuff I need!
3 lutego 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, we are so sorry for taking so long to get back to your reply. We are so glad to hear that we have done well in serving your needs. Your comment is one of the most motivations of us today to keep trying and develop our service!
Happy Customer.
Product arrived very quickly. Excellent quality and very reasonably priced. Recommended sellers in my opinion.
27 stycznia 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, we are so happy to know that you are satisfied with our product! Thank you for your support!
I ordered 2 coffee mugs for daddy and…
I ordered 2 coffee mugs for daddy and mommy to be with sonogram picture I'm very happy with this company I will definitely be ordering more items 😊😊 most important my daughter and son in law love the mugs with their baby bump sonogram 🤗😊😊😊
9 stycznia 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We are so happy to hear that you like our products! We will try more to always make customers happy with our services
Excellent product lack of communication
Excellent product turned out great and she loved it but I got a order confirmation and that was it no shipping confirmation/notification and they took close to 3 weeks or a month to get here witch was fine and I’m sure COVID ugh had some to do with the shipping but I wasn’t so sure that it was still coming or not all and all great product and would order from them again
8 stycznia 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We regret that you did not receive an email with your order status after placing your order. We will re-check our system to make sure the error does not occur again
But it's so glad to hear that you like our product! We look forward to serving you again!
Farrier mug
I loved the mug and so did my farrier. Due to the slow mail service because of Covid I was upset that it took so long but the arrival was worth the wait. It was perfect! I will check out the website again for gifts! Thank you for selling such a great idea of personalized products!
25 grudnia 2020
Opinia niezależna
Great Product
Shipping took a bit longer than expected, but very pleased with the product! Looks great!
25 grudnia 2020
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you very much for the update
We are glad to have you satisfied even though the delivery is quite slow
Wish you and your family have the best holiday!
My first time ordering from here
My first time ordering from here, but not my last. The order was perfect, exactly what I ordered, came in a timely manner, and the way it was packaged for delivery could not have been any better. I have nothing negative to say about my first experience. Just "Good Job" to you all and a very Merry Christmas. You made mine.
24 grudnia 2020
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you very much for this sharing!
The gear customs team will try to work more effectively to make all our customers feel satisfied
Your comment means a whole world to us
Best wishes and happy holiday!
I recieved myfarrier cup and very happy and communication was great …
I recieved my cup and was very happy with it communication was really great also
Thanks gear customs
20 grudnia 2020
Opinia niezależna
Odpowiedź od Gearcustoms.com
We are so glad to hear that you like it
Your comment makes our day
Best wishes and happy holiday!
Highly RECOMMEND! SUPER!!!
BEST customer service I have experienced with a personalization store! They do beautiful work, the product was EXACTLY as shown and expected. And when there was a problem, they dealt with it IMMEDIATELY, kind and professionally and fixed it/replaced it at no cost!!!! I can't recommend this website enough!!! 100% satisfied!
18 grudnia 2020
Opinia niezależna
Odpowiedź od Gearcustoms.com
We are so happy to make you feel satisfied even though your first experience with damaged product was not good
Glad to know that your replacement order has arrived as quickly as possible
Wish you and your family best wishes and happy holiday!
Odpowiedź od Gearcustoms.com
Hi,
Thanks for your email to notify us of the difficulties you have been experiencing with our store recently.
We are so sorry for the bad experience you had :(
We had received your product's image and request the warehouse to replace your product with the new one immediately
Thank you for trusting us and being a Gear Customs's customer
Wish you have happy holidays
What a great gift for my farrier
What a great gift for my farrier! Will use your site again!
13 grudnia 2020
Odpowiedź od Gearcustoms.com
Hi!
We are so glad to hear that. Your feedback is invaluable!
We will keep up the form and try our best to make you happy like this next time.
Thanks for being a Gear Customs'customer!
The color of one horse was very…
The color of one horse was very different from the colors offered. The sorrel color eas was a dark brown almost black.
13 grudnia 2020
Odpowiedź od Gearcustoms.com
Hi,
Thanks for your feedback. We have contacted the warehouse to check it out and make a new update for printing machine
So sorry for not reached your satisfaction and thank you for trusting us
Hope we can have a chance to serve you again!
My honey love his gift
13 grudnia 2020
Odpowiedź od Gearcustoms.com
Hi!
We are so glad to know that you were happy with our product.
Thanks for taking time to make a quick review about us. It is invaluable!
Odpowiedź od Gearcustoms.com
Hi,
We are so sorry for this inconvenience! We have emailed you your tracking number and its status
Hope you understand
We can't do anything to force the courier to ship your package faster. Could you please wait for the order a little more?
Great product.
9 grudnia 2020
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi,
Your support means the world to us! We are so grateful for the pleasure of serving you and hope we met your expectations.
I am very happy with their services/product
I opened my package and discovered I had received someone else's personalized coffee mug order, but the company quickly corrected the error and shipped my order in time for Christmas. The mug was super cute and I loved that I could personalize it with my horse's names and specific colors. My veterinarian absolutely loved this gift. I would certainly order from them again.
8 grudnia 2020
Odpowiedź od Gearcustoms.com
Hi,
We are so sorry for your bad experience with us
Please email us your product's image. We will check it out with the warehouse and resent you a replaced product as soon as possible
Hope your timeline still be fine
The coffee mug arrived quickly but was …
The coffee mug arrived quickly but was damaged upon arrival(chipped and a small crack)I’m working on getting a replacement hopefully before Christmas
29 listopada 2020
Odpowiedź od Gearcustoms.com
Hi,
We are so sorry for your bad experience with us
Please email us your product's image. We will check it out with the warehouse and resent you a replaced product as soon as possible
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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