There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a personalized denim “Boy Mama” cap after my friend had her first baby earlier this year. I mainly picked it because it looked subtle enough to actually wear outside, not overly flashy like so... Zobacz więcej
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I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Zobacz więcej
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I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Dane kontaktowe
1275 Fairfax Ave, 94124, San Francisco, Stany Zjednoczone
- +1 (205) 880 8899
- support@gearcustoms.com
- gearcustoms.com
2,9
Średnia
107 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bigger
Was hoping the ornament would have been a little bigger and sturdier
29 listopada 2021
Opinia niezależna
Never received my items
Never received my items. Never received a teaching number. DO NOT BUY!!!!!!!!
24 listopada 2021
Opinia niezależna
Everything was easy to do!!!
Everything was easy to do!!!
The mat is exactly what we ordered!!!
23 listopada 2021
Opinia niezależna
I have 4 sisters
20 listopada 2021
Opinia niezależna
Disappointed
I received my personalized ornaments and was not happy with them. The website reads that they are made from ceramic, but I received ornaments made from metal. I am returning them for a refund. I also reviewed the item on the Gear Customs website and gave it one star, but when my review was posted it had five stars on it.
15 listopada 2021
Opinia niezależna
When I noticed an issue with my…
When I noticed an issue with my original order, the company sent me a replacement right away. It looks great and my sister is going to love it!
31 października 2021
Opinia niezależna
Great Experience
I am totally pleased with my experience with this company. One of the images in my order did not show up as the correct dog. I sent an email explaining the problem and they promptly corrected it. I also asked them to add a small detail to one of the images. They were more than pleased to do it. The end result was just as I wanted, and my daughter-in-law loved the shirt. Thank you Gearcustoms.
29 września 2021
Opinia niezależna
My gnome tee shirt experience
I recently bought a gnome tee shirt, got it within a week, but got charged twice on my visa card,( wasn't happy). Called them a couple of times, sent couple of emails, & then FINALLY they took care of the problem & refunded my visa card!! Now, I'm a happy camper & will reconsider doing business with them again!!
15 września 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're very sorry that you had to try and contact us so many times, but we're glad to hear that everything has been resolved. We hope we still have the to continue to serve you in the future! Thank you for giving us this trust!
Unhappy with customer service response
I sent an order to my friend who has not received it and customer service will not reach out to me. I also ordered some items for myself and those came in just fine and look great. I never received a tracking or order number so I cannot look it up.
14 września 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, we are so sorry for taking too long to get back to you. As we have explained in the email, your second package has been lost tracking for a few days at the transit point so the order arrived much later than expected but it's glad to know that in the end, your friend still received it. We are very happy to see that you love our product, hope that in the future we still have another chance to serve you to be able to make your experience with us better.
I am pleased with my 3 items purchased
I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me. Took a month to get a dispute letter after more than several attempts. I sent Gear Customs the two disputed letters I received from USPS and they shipped my items out right AWAY! I received them quickly and they communicated every step of the way. Will definitely be ordering from Gear Customer in the future!
22 lipca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We are very sorry for your bad experience. Our process of handling lost orders is cumbersome and we are still working every day to make it faster so that our valuable customers can receive their orders faster.
Thank you for this honest sharing, this will be a lesson for us in caring for and supporting customers who have difficulty with their orders!
Excellent Service
Ordered a personalized shirt, but upon arrival, it was blank. I contacted support and Ashley was quick to assist with the order and sent a replacement which came out better than I could have hoped! Highly recommend this site.
17 lipca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
I'm so disappointed with my order
I'm so disappointed with my order, I paid $98 for two stoles, with two different things to be written. They sent me two stoles with the same exact thing written on them.
The material is not the same as the picture and where the point is to drape in the back near the neck is missing.... The sewing is horrible, and there's also fading on an area of the stole. My graduation pictures are next week and my stole is wrong 😭😭😭... they have a recording but not a live person to talk to. I'm sooo stupid to trust these online companies!!! I'm out of $98 and no stole.
1 lipca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're so sorry for this bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed the mark :( Hope the resolution we offered you, refund the money, is fine with you right now
Great customer service
I received my order and there was an issue with it, I contacted the company and they sent me a replacement product with the issue corrected right away. Very easy to work with ans I was very pleased with the replacement product.
28 czerwca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you for your 5-star review! Your feedback helps us do better!
Great Product
Beautiful product and picture clarity was wonderful. Great 1st Fathers Day gift for my husband!
23 czerwca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!
Item arrived damaged
Item arrived damaged. Emailed and texted several times to customer service number provided (no phone number) and no one has reached out to remedy the situation. This was supposed to be Father’s Day gift. I would not shop here again and advise others to beware. Horrible customer service. Horrible quality.
6 czerwca 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, we are so sorry for your bad experience with us recently. Hope you can check your email carefully again. Your replacement is already completed and we have emailed you your new tracking number - which is in production as soon as you email us about your situation (We also attached a proof for that in the email)
Easy & Straightforward
This was a easy & straightforward process. It was very user friendly and the finished product was Amazing! I would recommend this company and will re-use them again.
17 maja 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, thank you for trusting us! Your review is the motivation for us to continue to develop every day!
I was very satisfied with my purchase…
I was very satisfied with my purchase and I would recommend this company to anyone
14 maja 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi there, we are so glad to hear that you will recommend us to people. This means the world to us!
Great Blanket
The blanket was soft and beautiful. The picture came out great.
12 maja 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Glad you like our products! If you have any suggestions to improve our products and service, please do not hesitate to email us at support@gearcustoms.com
THANK YOU SO MUCH ASHLEY FOR HELPING US…
THANK YOU SO MUCH ASHLEY FOR HELPING US !!! We are so Happy with the Beautiful sash. WE LOVE IT!
11 maja 2021
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hi, I'm also very sorry that the first order was damaged but I'm glad to have made you satisfied with the product and service when the replacement was delivered to you on time and of good quality. Hope to get another chance to serve you in the next few time
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