There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a personalized denim “Boy Mama” cap after my friend had her first baby earlier this year. I mainly picked it because it looked subtle enough to actually wear outside, not overly flashy like so... Zobacz więcej
Reakcja na opinię
I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Zobacz więcej
Reakcja na opinię
I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Dane kontaktowe
1275 Fairfax Ave, 94124, San Francisco, Stany Zjednoczone
- +1 (205) 880 8899
- support@gearcustoms.com
- gearcustoms.com
2,9
Średnia
107 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ai scam
There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image through several AI Image Detectors that all said 90-99% ai and was generated with Nano Banana. do not trust this company. The order NEVER arrived. invalid tracking numbers and all that.
14 maja 2026
Opinia niezależna
Odpowiedź od Gearcustoms.com
405948 ZA06180121201
UUS6551260117656752
Photos of the actual item being delivered. Please check and confirm receipt. Thank you.
https://drive.google.com/uc?export=download&id=15ykiQAhb5fXyxVspmIz7bG5ynxcoPKgl
https://drive.google.com/uc?export=download&id=1bR46aszC7ifKhCuQG9oPGGZMaf2EXODG
https://drive.google.com/uc?export=download&id=1j4RsHy8akDk4sBZF10koQIfie1Ny9HuS
Ordered a personalized denim “Boy Mama”…
Ordered a personalized denim “Boy Mama” cap after my friend had her first baby earlier this year. I mainly picked it because it looked subtle enough to actually wear outside, not overly flashy like some custom hats online. The embroidery came out neat and the washed denim style looked exactly like the photos on the site.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Very pretty
From the pictures this looked like a porcelain figure. I guess I should have read more. Plaque in acrylic.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Loved these blankets!!
We gave one of the personalized blankets to every grandchild (11) this Christmas and they all loved them!! And they all seemed to grasp that when they were wrapped in the blanket they were wrapped in GOD'S Word! Thank you so much for offering this beautiful product!!
30 czerwca 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Wings ornament
Bought this to add to the other ornaments my wife had made that hang on the tree every year to remember our parents and close relatives that have gone.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Shipping is a BIG problem with them.
I ordered a product which was supposed to arrive in 7-10 business days. I got notification that it had shipped via USPS but when I tried to track it, it said only that a label had been created. After many contacts with the company, I finally discovered that the product was manufactured in China (which was not on their website), that it was stuck in customs, and that it finally shipped. Now they are saying that it should arrive in 7-10 business days from now. Not acceptable. I have no idea what the product will be like, but I never would have ordered had I known it was being made and personalized in China.
1 października 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Never received items
I never received my items. I emailed and texted as they said to text on the webpage. I received immediate responses from "Ashley" however I think that is an AI response. I was texted and emailed back both times with the same tracking numbers from a month prior that still didn't ship yet.
11 września 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Won't help with my order
Have been trying to have someone call me regarding an order for 2 weeks. All I get are generated emails. Sadly, the event this gift was for is now over.
Won't be ordering from them now.
Needs better customer service when customers reach out.
Canceling my order and shopping elsewhere. They are no good for me.
The company continually emails me a generated email to contact them at support gearcustom email
It gets me know where and no one ever gets back to me. Just an endless circle. Saying they responded through Test Pilot. Well, I am still waiting.
They want my money but won't help with my order.
I don't know why we can't talk on the phone and clear this up.
May 30th... still waiting.
15 maja 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I am very disappointed in this company
I am very disappointed in this company. When I chose them it was because it said will arrive by May 11th. It was specific for Mother’s Day. Today is the 10th and the merchandise is still not even in the United States. They should have said it would ship by then not arrive! I’m very upset that I won’t have this to give as a gift. It’s meaningless next week or whenever it finally arrives. Not happy at all! I was misled. It was deceiving. False advertising.
10 maja 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Horrible shameful
Shame on you for taking people’s money and not giving them their product because this is some fake bullshit. I’m gonna report you and never receive my product. You don’t answer the phone or an email. Shame on you.
9 maja 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Ordered a nurse key chain...Never…
Ordered a nurse key chain...Never received item! CUSTOMERS BEWARE DON'T PURCHASE ANYTHING HERE!!!
18 lutego 2025
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Terrible product and customer service
Terrible. Ordered an ornament for my son who is a tatooer. Ordered on Nov25th. Just arrived today on Dec 28th. Emailed them several times trying to get a refund since it couldn’t be here by christmas. Same excuse. Blame the courier. These obviously come from overseas. Was advertised as printed on both sides. Was not. Cheap junk. Run away!! I wish it would let me add attachments to show how cheap this is. Charged me 18 bucks plus 10 to ship it! Not worth a dollar.
27 grudnia 2024
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
RUN AWAY…
If I could I would make this review negative stars. Placed and paid for an order Dec. 6th…today is Dec. 26th…still not received. When I contact “customer service” they do a cop out and blame the carrier. Ok, use a different carrier. Shame on them, do better.
26 grudnia 2024
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Diddn’t Get My order, money lost!!
Ordered a poster for My son here and payed by visa. Never got the order confirmation, money gone and no tracking number! I resived an e-Mail that My order was to be delivered in 5-5 days, but nothing arrived! I sent an e-Mail to check status, and the reply was that they do not ship to Norway, and that i would Get a refund.. never got i tho!!
1 października 2024
Opinia niezależna
Odpowiedź od Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
WARNING: Don't buy anything from this company
Pushed the payment through when I entered a coupon code. Never had a chance to review the order or hit the submit button.
The item arrived 1 month after it was ordered, instead of the 5-7 business days promised.
The item was pure junk! Totally over-priced, misrepresented garbage! A tiny piece of plastic that cost over $20. DO NOT order anything from this company. It is a total rip off and you will be sorry!
18 października 2024
Opinia niezależna
Odpowiedź od Gearcustoms.com
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
shady company
They sent me an invalid coupon and when I tried to apply it to my order, the order went through instead. I contacted them to let them know to cancel it or honor the code and they said the code isn't valid but they will refund it to me but they never did. Whenever I sent an email asking about that, I get no response and I've sent at least 3 emails. But when I send an email asking about something else, then they respond and purposely don't respond to my question about the refund. Horrible customer service! I will never buy from them again.
28 maja 2024
Opinia niezależna
Perfect and personalized
Perfect and personalized, it left a lasting impression. GearCustoms is now my go-to for unique gifts.
15 grudnia 2023
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
The custom shirt I ordered for my…
The custom shirt I ordered for my daughters was a hit! A front pocket would enhance it, but they absolutely loved it. GearCustoms delivers quality personalized items.
9 grudnia 2023
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I recently bought a personalized…
I recently bought a personalized backpack from GearCustoms, and it's beautifully crafted. I was surprised by its size, wishing it were larger, and a zipper closure would have been perfect.
3 grudnia 2023
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I am extremely satisfied with their…
I am extremely satisfied with their products, specially their service is so professional. Highly recommended!!!
1 grudnia 2023
Odpowiedź od Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.