Gearcustoms.com Recenzje 107

Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered a personalized denim “Boy Mama” cap after my friend had her first baby earlier this year. I mainly picked it because it looked subtle enough to actually wear outside, not overly flashy like so... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z podarunkami

Napisane przez firmę

At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

107 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Unsatisfied customer

Communication with this company is very limited. I placed my order November 30, 2022. Finally received a tracking number on December 14th. Gearcustoms email said it was issued December 4th, but nothing was visible with UPS. Today is December 17th and still no change or idea when or if I will get my gift for Christmas. They did of course take my money same day. Google search said could be possible scam, I guess I will see.

17 grudnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!

Oceniono na 5 z 5

Very nicely made ornament

I love the product my daughter received. It made her cry. It was made very well and was exactly as described. It came in a timely manner. I will be purchasing from this company again.

6 grudnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

Personalized mug

I purchased a personalized Bluey (ask any three year old) mug as a gift for my granddaughter to give to her mom. The colors are vivid, and the mug appears to be of good quality. The order arrived in approx 7 days.

21 listopada 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

Customized Halloween Horse Flag

Ordered a customized Halloween Horse flag. Great quality. Vibrant colors. Reasonable shipping time.

10 października 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

GearCustoms.com= incredible customer service!

GearCustoms.com was incredible! I saw a specialty shirt and placed the order, then immediately emailed about the material of the shirt. I also let them know that the only thing that would make the shirt more special would b to have the Grandma name changed to fit what the grandkids actually say. The overwhelming joy when order arrived with the special name, was a great surprise!!
Ashley with customer service was quick to respond and answer my questions and shirt was received quickly! Great quality and super soft material, too!

11 października 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

Shirt was a quality t shirt and was…

Shirt was a quality t shirt and was what I expected when I ordered it. It came just in time for the person's birthday and she loved it thank you . Plus I'll be ordering another shirt soon love 💕 these guys ☺️

26 września 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

Highly recommend this company for…

Highly recommend this company for custom mat!! Just received and looks awesome!! Customer service was amazing as well

15 września 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

The Trust Pilot Website was very easy…

The Trust Pilot Website was very easy to navigate. I love the convenience of the website while showcasing the design, colors, products, and sizes. Very cool!!

5 września 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

My Gear Customs shirts.

The 3 shirts I ordered were awesome and the picture looks just like my friend. She loved them. I am very pleased and satisfied with my order. Thank you at Gear Customs team.

25 sierpnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

Customizing made easy!

The GearCustom website made customizing my wife’s “Don’t Stop Retrievin’” t-shirt a snap. Downloading, cropping and sizing the image took seconds, and she LOVED the result!

20 sierpnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 5 z 5

I got the blanket for my MIL birthday

I got the blanket for my MIL birthday. It was awesome! So soft and just the right size for her. The printing was beautiful! Lots of happy tears from her that day!

18 sierpnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 1 z 5

Suspicious Business

This business is fraudulently using my company's address as the address of their "US Warehouse". They do not exist nor do they operate from the address listed on their website. I have received plenty of returned to sender packages. I have reached out to the company directly to have them remove my address from their website and using it as their return address and a representative told me they will not pick up the returned packages and that I was responsible for disposing of them. This is extremely frustrating, because I have had to toss out plenty over the last few months. I probably receive at least one package every other week! I cannot speak for the quality of the products or service - but one can only suspect that shady business practices don't bode well for quality of products or service.

27 lipca 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We used to rent a building in your area as our headquarters but have moved, sorry for the inconvenience you've had with us, we've fixed it.

Oceniono na 1 z 5

If I could give zero stars I would

I placed and order for 3 custom t-shirts on May 5, 2022. I never received my order. When I emailed support and they provided me with the tracking info and told me my order was delivered on May 31. I checked at the rental office and it was not there either. After reviewing the tracking further, I noticed that once the package arrived to my local post office, it was tagged to "return to sender" 2 hours later. Therefore it was never delivered to my address. I show that it was "delivered to original sender" on May 31, 2022. I have attempted contact with support at gearcustoms and kept getting what appear to be automated responses with the tracking information and eventually no response at all. I tried calling the number they have for support as well and that was just a voicemail line. No way to talk to a human. I'm now in the process of filing a claim with my bank to get the my money reversed which I'm hopeful will happen.

24 czerwca 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!

Oceniono na 1 z 5

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! THEY SENT ME A DAMAGED AND TO TOP IT OFF THE WRONG PRODUCT I ordered. It took longer to recieve. They never provided a tracking number or order number to my email. I wanted to replace the item, but they never responded to emails! They have no contact phone number. Buyer BEWARE! DO NOT ORDER FROM THEM!

16 kwietnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let me know how we can make you satisfied.

Oceniono na 1 z 5

Wish I’d read the reviews before I…

Wish I’d read the reviews before I ordered. I keep messaging about some items I purchased for my daughters graduation. They aren’t responding and AMANDA THE CUSTOMER SERVICE REP… is a joke. I will have to order her items from another company in hopes that she’ll get it in time for graduation. 😭

5 kwietnia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let me know how we can make you satisfied.

Oceniono na 4 z 5

They fixed the problem with the 1st…

They fixed the problem with the 1st shirt & they sent me a new one. Very thankful I got the right one! Looks great and fits great! Thank you!

5 stycznia 2022
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

We appreciate your review, have a nice day, thank you for trusting us and being a Gear Customs's customer

Oceniono na 1 z 5

beware of this site, just plain fraud

beware of this site. My wife ordered two mugs, received one not the other. She inquired of the second mug they sent a tracking number that was not correct. The tracking was for Florida no address even close to ours in Michigan. They concluded that the product was delivered and stopped communicating with my wife. She really wanted the mug for a christmas gift and now stuck with a 25 dollar charge on a bank account which can not get back. If you do order from this site use a credit card, at least you can get your money back via an inquiry.

31 grudnia 2021
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We have had some personnel changes recently, so the response is delayed, please email us again about your problem, thank you

Oceniono na 4 z 5

I ordered a t shirt dec 11 for…

I ordered a t shirt dec 11 for guaranteed Christmas delivery. I was immediately given a UPS tracking link, however days went by and the link just kept saying UPS was waiting for the package. I called and left several messages, and emailed several times to get some answers. Nobody once responded to any of my inquiries. Then I check my mail on Dec 24 and to my surprise there it was! Very happy with the product, leaving on star off for the absent customer service. Just be patient and know your item is indeed on its way.

25 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

BAD Customer service

I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing it. Thats there last we heard, Sent several emails FINALLY got a response Dec 20 saying they CANNOT find our order and are refunding our money. 5 days before Christmas. How do they stay in business????

20 grudnia 2021
Opinia niezależna
Logo Gearcustoms.com

Odpowiedź od Gearcustoms.com

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let me know how we can make you satisfied.

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