I bought a garden storage chest for £69.99 and an additional £4.95 for postage. I received an email the next day demanding an additional £35 for postage (after the original payment had gone through... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found this website online for choosing my fireplace /cuboard item arrived easy to put together very strong , love it fireplace very cosy with all the lights on to . Good price also.
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I use my F/F in conjunction with my studies. I run a Fungus Group which relies on collections from the field and, with the aid of a microscope, identify and record the species we find. My purchase fro... Zobacz więcej
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It’s a great product and it’s really good storage wise. It’s quite good and sturdy. Does the job. I’d say it’s got a few measurements off by a few millimetres and high might mean slats don’t fit perfe... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Dane kontaktowe
Zjednoczone Królestwo
- 0161 820 0391
- info@gardensanctuary.co.uk
- gardensanctuary.co.uk
3,8
Dobra
253 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
We brought a glass top patio table it…
We brought a glass top patio table it was delivered earlier than expected it is extremely good quality all the family love it it’s fantastic
7 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi, Nigel. Thank you so much for your wonderful review! We're delighted to hear your patio table arrived earlier than expected and that you're impressed with its quality. It's especially rewarding to know the whole family loves it. We truly appreciate your support and hope you enjoy many happy moments around your new table!
Excellent quality and value
Excellent quality and value, speedy delivery service
14 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi, Linda, Thank you for your fantastic review! We're glad to hear that you're pleased with the quality, value, and speedy delivery. Your support means a lot to us, and we hope you enjoy your purchase. We look forward to serving you again in the future!
Very pleased with the product.Nice…
Very pleased with the product.Nice garden feature, perfect for a small garden. Quick shipping. The seller kept us well informed about the delivery date. Thank you.
6 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi, Liudmila, Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase and that it fits your garden perfectly. It's great to know our delivery updates and prompt shipping met your expectations. We truly appreciate your support and hope you continue to enjoy your new garden feature.
An excellent product that feels well…
An excellent product that feels well made and good quality for the price. Time will tell with regards to its long term usage but first impressions are good.
Good communication and quicker than stated deliverY.
2 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi Mark, Thank you for your kind feedback! We're so glad to hear you're happy with the quality of your purchase, our communication, and the faster-than-expected delivery. We really appreciate your support and hope you continue to enjoy your product for a long time to come.
Great product at a great price
Bought a roll out awning in a sale and got a great price for such a robust and well made product.
Fast delivery. Great experience all round.
6 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi Peter, Thank you for your wonderful feedback! We're so pleased to hear you're happy with the quality of your roll-out awning, the great value, and our fast delivery. Your kind words mean a lot to us. We hope you enjoy your purchase!
Retractable Garden wind break
Quick delivery and a really nice well made product.
1 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi Martin, Thank you for your kind words! We're so pleased to hear you were happy with the quick delivery and the quality of your purchase. Your support means a lot to us.
Customer service poor.
Customer service poor.
Delivery takes ages.
Damaged item recieved
Alot of time wasted trying to get a refund
8 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Hi Gemma, We're very sorry to hear about your experience. We'd like the opportunity to put things right for you.
We've already contacted you by email to help resolve this issue. Please keep an eye out for a message from info@gardensanctuary.co.uk. Thank you.
Purchased a water fountain which wasn’t…
Purchased a water fountain which wasn’t the correct one so I asked to return the item to which I was told I would have to pay return fees and the offered my 10 pound instead of returning
To which I replied and said I paid nearly 50 pound so would rather pay postage and get more money back from refund
They have now not replied to any of my emails I’ve emailed numerous times asking for return details and no response so I have contacted my bank for help in resolving this
Awful company zero communication and will never be using this site again and I’ll be making sure others are warned before ordering from this scam site
1 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Larissa Grantham,
We're sorry to hear that you were disappointed with your experience.
After reviewing your case, we can confirm that the item supplied was correct and not faulty. The return request was because the product ordered was not suitable for your requirements rather than due to a product issue. In accordance with our returns policy, return postage is the customer's responsibility for this type of return.
We have already provided the return instructions by email. If you cannot locate our message, please check your spam/junk folder or contact us again and we'll be happy to resend the details.
We remain committed to resolving this matter and appreciate the opportunity to assist you.
Best regards,
Garden Sanctuary
Great Barbecue at affordable price.
Great Barbecue at affordable price.
I received the Barbecue yesterday, Assembled it and loving it.
Strong and full of great looks and features, especially height adjustment of charcoal tray .
For £100 a bargain. Would love to buy another one to gift it to my family members.
Can't wait to have my first Barbecue.
Good 71 CM actual Barbecue area which is enough to cater 10 persons.
Thank you Garden Sanctuary
3 lipca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're loving your new barbecue and that you found it to be such great value for money. It's fantastic to know you appreciate the sturdy build, stylish design, and especially the adjustable charcoal tray.
We hope you enjoy many memorable BBQs with your family and friends. It means a lot to hear that you'd even consider gifting one to your family. Thank you for choosing Garden Sanctuary!
Best regards,
Garden Sanctuary
Purchased this online
Purchased this online - arrived within 3 days of placing the order. On opening the box, it was self assembly, so to work i went. Filled the instructions to the letter and it was assembled perfectly. I love the 2 tier food tray and the ability to raise the coals when cooking. I also love the thermometer on the lid and the bottle opener on the front. This was so easy to clean and the lower tray can be removed to enabled the clearing of coals. The side tables feel solid when put into place and I feel confident when I put food tray on these small tables.
If I had to find one thing I did not like..... the grease on one side of the cooking area leaks down onto the path...not sure if this is to do with assembly, or the design. Either way, great BBQ & would definitely recommend
20 czerwca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Jayne Langdale,
Thank you so much for taking the time to leave such a detailed review!
We're delighted to hear that your BBQ arrived quickly, was easy to assemble, and met your expectations. It's great to know you're enjoying features like the adjustable charcoal tray, thermometer, bottle opener, removable ash tray, and sturdy side tables.
We also appreciate you pointing out the grease drainage issue. Your feedback is valuable to us and will be shared with our team as we continue to improve our products.
Thank you for your recommendation and support. We hope you enjoy many fantastic BBQs with your new grill!
Best regards,
Garden Sanctuary
Metal storage boxes. Good value. Excellent delivery.
Ordered 2 storage boxes and they arrived 2 days later via DX.
I read the instructions carefully and took my time with assembly. I finished the first 600L box in 3 hours 20 minutes of leisurely work. An extra pair of hands and a 7mm 1/4 drive socket is a great help in tightening the tiny screws and nuts provided.
Very pleased with the results. The finished box is not sturdy enough to sit on as the lid may distort but I think is good value for the price.
I would recommend this item in preference over the plastic ones available.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Jim,
Thank you for taking the time to share such a detailed review! We're delighted to hear that your storage boxes arrived quickly and that you were pleased with the final result.
We also appreciate you sharing your assembly tips—they're sure to be helpful for other customers. Thank you for choosing our product, and we hope to serve you again in the future!
Best regards,
Garden Sanctuary
Shocking.
Shocking, do not use.
In March 2026, I purchased bike shed. There was no information given to say the item would arrive in two separate deliveries.
Part one of the delivery arrived within a few days with no issues. But I had no communication as to when part 2 would arrive. I contacted the company who advised it would be a further 5 days.
I received notification the item was due for delivery. The item was supposedly delivered by the courier, but the image they gave as proof of delivery was not of my property.
I contacted Garden Sanctuary who eventually agreed to send a replacement. They asked me to confirm my delivery address......this hadn't changed from the address to which part 1 of the item was successfully delivered to.
I received a further delivery notification with the same issue and outcome.
At this point, I asked Garden Sanctuary for a full refund and for them to collect the part that had been delivered.
We arranged 3 dates for collection, on none of them did the courier arrive to collect as agreed.
It is now mid-June. I have still not received the item I paid for, and they have still not collected the part I have received.
I've disputed the payment with my bank as Garden Sanctuary are not fulfilling their contract with me and Garden Sanctuary are now contesting this.
Absolute pirates, steer clear unless you want them to negate on their contract.
4 marca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Lou Herron,
We're sorry to hear that you remain dissatisfied with your experience.
After reviewing the order, we can confirm that the bike shed was dispatched in two separate parcels. The first parcel was delivered successfully. The second parcel was initially shown as delivered by the courier but was later reported as missing in transit. As a resolution, we arranged a replacement to be sent.
The replacement item was dispatched; however, it was subsequently returned through the courier network as an undeliverable/return-to-sender item. This was related to the logistics process rather than any action taken by yourself.
Following this, you requested a full refund and collection of the item already received. We arranged multiple collection attempts; unfortunately, these were not successfully completed by the courier on the scheduled dates.
Our last direct communication regarding this order was on 4th May, and we are currently still liaising with the courier to confirm the outcome of the most recent collection arrangement. We will provide you with an update as soon as we have further information.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Best regards,
Garden Sanctuary
Sturdy patio box
Sturdy patio box , a bit fiddly to put together & instructions could be a bit clearer but once built it’s great , really pleased with the product
12 czerwca 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Craig,
Thank you for your feedback!
We're delighted to hear that you're pleased with your patio box and that it’s working great once assembled. We appreciate your comments about the assembly process and instructions, and we'll share them with our team as we continue to improve.
Thank you for choosing us, and we hope you enjoy your patio box for years to come!
Best regards,
Garden Sanctuary
Don’t bother! Poor customer service and returns policy
I have received my order and am trying to return it- using the email address on the website and the one used to tell me I couldn’t change my order as it had been shipped( 30 mins after placing the order!)
Very slow customer service!!!
Received an offer of an £8 refund to keep it. I’ve accepted it so I can sell it on but won’t be using this company again!
27 maja 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Angie,
We are sorry to hear about your experience and apologize for any frustration caused.
After carefully checking our system, we have unfortunately been unable to locate an order matching the details provided in your review. As we would genuinely like to investigate this matter further and assist you properly, we kindly invite you to contact us directly with your order number or the email address used for the purchase.
We always aim to respond to customer inquiries as quickly as possible and continuously work to improve both our service and communication experience.
We appreciate your feedback and hope to have the opportunity to look into this for you.
Best regards,
Garden Sanctuary
Excellent customer service
First chair arrived damaged in transit, contacted them and sent a video to prove the fault. Immediately they agreed to send a replacement which arrived today. Thank you.
13 maja 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Graham Sharp,
Thank you so much for your understanding and kind feedback.
We’re very sorry that the first chair arrived damaged in transit, but we’re pleased to hear that our team was able to resolve the issue quickly and arrange a replacement for you.
We truly appreciate your cooperation in providing the video evidence, and we’re delighted the replacement arrived safely. Thank you again for your patience and support!
Best regards,
Garden Sanctuary
poor customer service
Ordering was easy. The package arrived in good time and had no complaints until I plugged in the item. It's making a high pitched noise in standby. I sent them an email which took several days to respond to and once they did they told me this was normal. I can assure you this is not normal and it's clearly an electrical fault of some sort. I could work around the issue if a discount was issued but ideally I would like a replacement. At the moment its very difficult to get a response and its very difficult to return which would also be at my expense even though the product is faulty. I'm worried if I do manage to return this item that the refund would also be difficult to get back. I'm now stuck with a faulty product and could be out of pocket whatever decision I make. I wouldn't recommend this company. I wish I bought this product from a more reputable company at a higher price for piece of mind.
12 maja 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Daniel brown，
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We take product quality concerns seriously and would always like the opportunity to investigate and assist further. However, after checking our records, we have unfortunately been unable to locate an order or previous correspondence matching the details provided in this review.
We would kindly ask you to contact our customer service team directly with your order number and purchase details so we can review the matter properly and work towards a suitable resolution for you as quickly as possible.
We remain committed to supporting our customers and resolving genuine issues wherever possible.
Best regards,
Garden Sanctuary
Be careful with this lot!
Be careful with this lot!
I bought an electric wall mounting fire but wish to return it as it’s not right for the room. I’m within my consumer rights.
This company are delaying the process and have just suggested I keep the “not wanted item” and they’d give me £48 to save “the trouble of returning”
The only trouble I’m having is getting them to provide the return address details so I can get a courier (at my expense) to do the job.
They are delaying so that it stretches beyond the 30 day period when a return is not possible.
Don’t buy from these people unless you are 100% sure about the item or you can afford just not to get a refund.
No customer service at all
17 maja 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear customer,
We’re sorry to read your review and regret that you feel disappointed with your experience.
After carefully checking our system, unfortunately we have been unable to locate an order matching the details provided in your review. We would genuinely like the opportunity to investigate this further and assist you directly.
Please contact our customer service team with your order number and purchase details so that we can look into the matter and work towards a resolution for you as quickly as possible.
Best regards,
Garden Sanctuary
Absolutely beautiful .. love the Wisteria garlands
Really nice .. Just as I expected
Before I ordered the “ wisteria vines “ I obviously read the reviews and many were saying how disappointed they were and they were not like the pictures .. well unfortunately most things in life don’t turn out like the pictures we take ( that’s why photoshopping was invented !!! ) so I sent for the vibes and so on arrival I knew excactly what I’d get .. Cheap ( because they were a lot more expensive everywhere else !! ) Colourful ( I ordered both white & purple ) plastic / durable ( excellent for outside ) vines in 2m lengths .. i have a pergola 3m x 3 m and they made such a difference .. perfect
1 maja 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Julie Martin,
Thank you so much for your lovely review! We're delighted to hear that the wisteria vines met your expectations and worked perfectly for your pergola.
We really appreciate your honest feedback regarding the product appearance and value, and we're so pleased you were happy with the colours, durability, and overall effect. It sounds like your outdoor space looks beautiful!
Thank you again for taking the time to share your experience with us.
Best regards,
Garden Sanctuary
Solar powered water fountain
Very prompt delivery and excellent product
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Paul Davies,
Thank you for your kind feedback!
We’re really pleased to hear that you were happy with the prompt delivery and the quality of the product. Your support means a lot to us.
We hope to serve you again in the future!
Kind regards,
Garden Sanctuary
Great bin storage
Great bin storage
We was a little worried after some reviews but we were really pleased with the storage and the delivery, good value for money
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Garden Sanctuary
Dear Nicola Lowles，
Thank you for your great feedback!
We’re really glad to hear that the bin storage met your expectations and that you were pleased with both the delivery and the value for money. It’s especially nice to know we could reassure you despite your initial concerns.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
Kind regards,
Garden Sanctuary
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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