Gamesir Recenzje 352

Great customer service along with the best controller possible.

Pre-ordered the G7 Pro ZZZ edition on the GameSir website but got a faulty controller - faceplate issues, left analog stick bump and stickiness without the faceplate.
Customer Support (Discord) eventually sent over a new one but this was after multiple recordings of the controller issue, being redirected from GameSir Support over to their Discord channel, and a lot of back and forth for 3 days.
At one point during the conversation, they called out the "defects" but they said their testing team determined that the analog stick sticking without the faceplate was "normal". I had to echo my point again to confirm if this was indeed "normal" and they eventually offered a partial discount. Keep in mind this is ~$140 controller, with warranty.
Someone from Discord jumped in to comment on the back and forth and they were able to send a replacement.
I received the new controller after >12 days - there are tiny differences and it seems some tiny defects on the main faceplate, but everything else works as expected so far.
Besides the back and forth and the weird redirect to Discord, Customer Support has been quite responsive. I may order again, but through Amazon and not the GameSir website.

Very wonderful controller gamesir is probably the best controller company and whenever you have a problem they are quick to help you and handle it

Bought a G7 pro controller and it was the best purchase I’ve made high quality doesn’t get stick drift and if it ever breaks the people on the gamesir discord are amazing highly recommend

Greatest and most helpful people on planet earth only place that doesn’t use ai for assistance cough cough Microsoft could learn from this but genuinely my controllers triggers had problems and wouldn’t register and they’re just sending me a new one nicest people ever love the ppl and this company

I purchased their G7 Pro controller and had to go through BestBuy to replace it three times! I finally reached out to GameSir support so they could send me a new batch and they took less than an hour to respond and send me the tracking link for a new one. Awesome support. The controller itself feels great (apart from the issue) and feels sturdy. The charging dock is also a very nice addition, especially for $80. Would buy from GameSir again.

Buen servicio al cliente, había realizado una compra de un mando Gamesir, al momento de querer utilizar el código de Gamepass que viene con el mando me salía un error, el cual solucione con la atención al cliente de Gamesir.

Gamesir is a great company who I think with their product and problem-solving team will definitely dominate the gaming world with ease. My experience to this point has been nothing but positive.

Amazing customer service, reported about broken controller trigger and they shipped me a replacement one within a day.

The support team of Gamesir is really the best. I had an issue with my game pass (it was saying game pass was already used) which I had received with their XBOX Controller g7 SE, I was unable to renew it. After contacting with the support team they had provided me with a new game pass.

The whole process was so smooth and the team was really swift with their actions. My pass ends today and today itself they have provided me with a new one. The guy who was in contact with me was really humble and made my experience with the team really awesome. Thanks to them for helping me out. Great team!!

Would definitely refer gamesir to a friend.

To those who are reading this and are hesitant about purchasing a gamesir product, don’t be. I recommend gamesir to everyone I know. I especially recommend their newer controllers built with the newest technology that offer top of the line quality and performance you would expect from other “more established” companies but for half the price. It seems too good to be true at first, until you realize how great this company is built from the people to the standards. Customer service is by far the best. They help you with any questions or issues you might have. Very happy I went with my gut and bought the G7 Pro, best gaming investment I’ve made so far.

Very helpful. I thought I locked my controller up so it wouldn’t turn on and they guided me to try and fix it but it still don’t turn on I was not aware I had a warranty and they sent me a replacement controller!

Increíble servicio de soporte, principalmente en los grupos de discord, un control me salió defectuoso y me ayudaron increíble para aplicar la garantía, buen protocolo y siempre atentos con los usuarios.

I've had the g7 pro for 3 months and it is honestly the best controller I have used. I had the elite series 2 pro controller that felt cheaply made, I had it for a year before stick drift set in and the bumpers stopped working. I replaced the parts and it still didn't work. Having the G7 pro, game changer for real. The buttons feel and sound amazing. The only downside was when I had was when I need to update the controller itself.

It wouldn't connect via wired connection. I took every step possible to fix it, but it didn't work. I went to the discord and made a support ticket and immediately got someone to help me. Shout out to GameSir Shark for hearing me out and taking the time out of their holiday season to trouble shoot and get a replacement sent out to me! Thank you!

Perfect customer service when things aren’t working correctly , they will have you all set ! and not to mention , amazing controller by far the best I’ve had in some years.

The product is great, and customer service helped to immediately fix the one issue I had when it came up. Would definitely recommend!

Its a great product i got for my bday and join the dc if you get it its a good community and good help from the devs

Amazing quick response. 100% effort. Very respectful and got the job done perfectly. Highly recommended them

Had an issue with my g7 pro and shark from gamesir helped me out to get a replacement.

A spring in the trigger of my Super Nova broke. I reported on discord asking how to obtain a replacement spring. And I was immediatly messaged by a customer service rep and they took my info and sent me out a whole new controller! Very fast service even over the holidays.