I had issues with my G7 pro controller. I tried the self help and ended up contacting customer services. After providing them with a video of the fault and proof of purchase they sent a new controller... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The controllers are amazing and so much better in every way compared to the Xbox elite controllers that fall apart and get stick drift in less than a week. Also their customer service is amazing, I ha... Zobacz więcej
Ordered a G7 ZZZ edition controller, unfortunately upon arrival it had an issue with the left trigger. After contacting support they very quickly sent me a replacement without having to send back t... Zobacz więcej
Ich Hatte ein Controller von Gamesir bei dem der RT Knopf kaputt ging nach 4 Monate ich habe den kundensupport angeschrieben und sie haben mir innerhalb drei Tage ein komplett neues Gerät zugestellt... Zobacz więcej
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Absolutely ace customer service
I had a shipping issue arise, they sorted it after some back and forth (and after the insurers denied my claim, shame on them) they gave me a full refund on the first order and even gave me a refund of the difference on the second one, making it so it cost the same. (A sale had ended making it cost more) So thank you to them for putting up with my shit initially and resolving the issue promptly!
They hold true to warranties
They hold true to warranties. Also, the controller is comfortable and works great. Good job, Gamesir.
Quick and easy
Whole process of getting a replacement for my product took 15 minutes maximum. Super active team helping customers out. Customer service was verry easy to talk to and they handled my problem in minutes.
Support was very helpful
Support was very helpful. I have a G7 Pro and the right trigger stop broke.
I’d only had the controller about two months.
After confirming it broke with me they are sending me a new one! Hopefully it lasts longer 🫡
Great
A great controller, good quality construction, everything feels very sturdy, but after a few weeks I had problems with the USB-C connector in the controller, which stopped working during the game. I contacted the people at Gamesir and within a few hours everything was sorted and they sent a replacement. Simply great.
Purchased a WuChang G7 and within a…
Purchased a WuChang G7 and within a month the right trigger was irratiic and wouldn't register. I tried reaching out through gamesir email but received no response . I used discord than and showed them a video of the issue and required information they asked for and another replacement was sent out . I do wish you could communicate with them via email vs discord which is kind of a learning curve hence the 4 stars but other than that the issue was resolved and I would buy again ..
Awesome support
I bought a controller few months ago, great controller, but unfortunately have a problem with the right joystick, but they've helped me a lot, trying to solve my problem so quick even in Christmas days. So thanks for that, don't doubt to buy them, great team.
Thanks to the Customer Service i…
Thanks to the Customer Service i thought my dongle driver is defect, But thanks to the Customer service, And the controller is nice.
Great controller brand!
Great controller brand, no stick drift, good switches, good software.
Customer support is great, responded on Christmas eve!
شركة لا مثيل لها متعاون مع زبائن واي…
شركة لا مثيل لها متعاون مع زبائن واي مشكله تحل لهم
I tested pro controllers never found…
I tested pro controllers never found one that worked great or if it did didn't feel comfortable. pre ordered the g7 pro. Waited months to 2 months for the shipment to arrive cause of major orders they had. One of the best if not the best I controller. Hands down best company and on to when had tree incident couldn't afford Xbox even they gave me a code so while down I can still play through Christmas. This company deserves everything and more, shows quality and compassion for their customers
Gamesir shark is the goat he deserves a…
Gamesir shark is the goat he deserves a raise or a bonus I would be so mad at gamesir I would probably try to sue lol jk maybe… if it wasn’t gamesir shark helping me and everyone with faulty products
Producto excelente
El producto es buenísimo, sencillamente genial la experiencia jugando en mi móvil a los juegyde gamepass con este mando.
El servicio técnico es genial también.
I had a malfunctioning trigger on my g7…
I had a malfunctioning trigger on my g7 pro, I bought back in June 2025, as a pre order. Got it in August and the right trigger started messing up in hair trigger mode in mouse click mode. Anyways, got in touch with them, and they were quick to make sure I get a new controller sent to me right away, without me having to send my old one in first. Just had to verify some things, and once that was done, they sent me a new one. Top Notch customer service, not even a company like Razer gave me
GREAT customer service.
They have GREAT customer service through email, i bought the gamesir g7 controller on amazon and it broke so i emailed them for a refund and well surprise surprise, they actually gave it!! 10/10 customer support.
Super cool and chill guys
Super cool and chill guys. Helped out with some troubleshooting late at night and were available almost instantly. I’d give 10 stars and a big ol’ kiss for them if I could
Excellent hardware and service
Excellent hardware, and I had some issues with codes already redeemed and after reaching Customer service they helped me almost instantly and provided new ones
I recommend this brand, best in hardware and service
If you need assistance, it's really good.
I purchased the Gamesir G7 Pro ZZZ and it is really excellent quality, full of accessories, and for my questions and problems the support was immediately available on Discord
great controllers and amazing support
they go above and beyond help there customers. they may take awhile to respond but that because of timezone difference
i initially thought i bought a broken game controller as no of support threads people posted didnt help my issue or describe fully how they fixed theres with the same issue but support came to the rescue.... Support was 10/10 to work with... KEEP UP THE GREAT WORK!!!!!!
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