Diana was so helpfull all the way through the booking process, answering all our questions and supporting us. When we arrived at Quito airport everything was ready and waiting for us and from there ev... Zobacz więcej
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This was a huge expense and reading trust pilot reviews originally is what gave me the confidence to proceed. The trip was amazing and everything happened as detailed. When I was on the cruise I met o... Zobacz więcej
Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Zobacz więcej
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Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Dane kontaktowe
265 Foch Street and 6 de Diciembre, 170143, Quito, Ekwador
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
On overall positive experience
Generally speaking, we had a positive experience with Galapagos Travel Center and our agent Sebastian. The cruise operator, Galagents, their staff and vessel, Galaxy Sirius, were excellent. My slight disappointment was when we tried to upgrade our flights, communication seemed to break down with Galapagos Travel Center, and we were unable to get the flight upgrades we had hoped for. The cruise operator successfully managed to upgrade our return flights and sadly I heard nothing via Galapagos Travel Center regarding the upgrades.

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An amazing trip
Our itinerary of 6 nights and 7 days in the Galápagos Islands worked like clockwork. The hotels were excellent, the drivers and guides showed up when the schedule said they would. The excursions were interesting, educational, and did an excellent job of giving us an extensive view of the Galápagos Islands. We could not have been any happier with the trip and the service of Galapagos Travel.

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Highly recommend!
We traveled on Nemo III on an 8 day cruise in the Galapagos and had an unbelievable experience. Our guide, Jairo, was so knowledgeable, engaging and fun! The accommodations, food, and the boat in general were all 5 stars. Highly recommend!

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Excellent guides and well coordinated…
Excellent guides and well coordinated transfers.

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Perfection
The catamaran tour on Cormorant II was the highlight, of course. A fantastic boat with superb lodging, food, and amenities through spectacular attractions. Nature guide Malena was a walking encyclopedia; and chef Javier was a human cookbook. Bravo to all of the 14 crew members. Before that, however, GTC provided everything it promised, with smooth airport pickups, excellent guided tours (kudos to Franklin!) in the Quito area, and seamless airline connections within Ecuador. Pricey, but worth every penny. Thanks Lorena and GTC.

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Excellent Agency
Reasonable price, excellent communication. attention to all the details

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Most of the travel arrangements worked…
Most of the travel arrangements worked out well with one exception. On the way back Quito after visiting the Galapagos, there was no one to pick us up at the airport in Quito. We made a number of calls and finally got through to someone who sent someone to get us and bring us to the hotel.

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Everything was excellent
Everything was excellent. Planning, communication, follow up. All great

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I was very pleased with the whole…
I was very pleased with the whole experience. We needed a lot of help. From additional hotel reservations (at the last minute), to specific dietary needs during our tour. It was all handled.
We were met at the airport by a driver. We were practically hand held going through customs. Our tour guide met us as soon as we arrived.
Galapagos Islands tour on the Horizon was awesome. 5 STARS.

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Fabulous Experience
Knowlegeable experienced staff eager to assist in making the experience top notch.

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everything was great
everything was great. Guides were very knowledgeable, all staff were friendly, breakfast, lunch and dinner were 5 star. A very enjoyable time. Recommending to all our friends.

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Excellent service by the Galapagos Travel Centre
The whole trip from Quito in Ecuador to the Amazon rainforest cruise and the Galapagos cruise was arranged like clockwork by the Galapagos Travel Centre including private transfers and internal flights.

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Our family's Galapagos cruise was a…
Our family's Galapagos cruise was a magical, unforgettable experience, exceeding all expectations. The snorkeling was phenomenal, revealing a vibrant underwater world teeming with sea turtles, sea lions, and colorful fish, while the islands themselves showcased an astonishing variety of wildlife, from blue-footed boobies to giant tortoises. What truly made the trip exceptional was the incredible staff. Their knowledge, attentiveness, and genuine passion for the islands created a warm and welcoming atmosphere, making us feel like family.

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Once in a lifetime trip made perfect by…
Once in a lifetime trip made perfect by GTC. Good organisation throughout. Great ship. Brilliant crew. Incredible nature. Lovely fellow guests.

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Travelled during U.S. December holidays for our active/nature/science loving family (Multisport - Island Hopping Tour)
Perfect trip for our active/nature/science loving family. We selected Galapagos Travel Center's Multisport - Island Hopping Tour - 7d/6n (First Class Accommodation option). This option was land-based meaning our accommodations were always on land vs. a cruise where accommodations are on a yacht.
I typically plan all our family vacations, but wanted to engage specialists for this unique visit. It paid off. Andres, at the Galapagos Travel Center, was organized and responsive. He listened carefully to our preferences and priorities to ensure we selected the best package for our trip. Our experience was fantastic and included top notch service from beginning to end. My family and I thoroughly enjoyed the trip.
A few highlights:
-Our tour package was well curated and action packed with hiking, biking, snorkeling, boating, and many wildlife sightings. Although downtime for resting and venturing out was figured in daily, our teenager opted to skip out on an activity to gain a bit more downtime.
-Our Santa Cruz guide, Maritza, heard that our teenager spoke a little Spanish and worked in a few opportunities for him to practice.
-All our Galapagos Travel Center curated guides, accommodations, and activities included both Spanish and English speakers.
I highly recommend using Galapagos Travel Center for your Galapagos island adventure.

Odpowiedź od Galapagos Travel Center
First class organisation for our trip of a lifetime.
Our consultant (Diana) was excellent, right from our initial enquiry. Diana's communication, recommendations and assistance in securing our preferred Galapagos itinerary and arranging Quito private tours was first class. Our overall experience was much better than we hoped for.

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Everything they promised and more…
The team provided everything they promised and did it very well. Every question was answered, as well as, plenty I didn't were also answered, along with providing a helpful info packet with lots of details covering immigration and customs tasks that had to be completed prior to entry into the Galapagos.

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Not only are the destinations superb
Not only are the destinations superb, but the fine detail of the service is outstanding too.It has never been so easy getting through an airport, in fact several airports !
Napo Wildlife Centre and Galapagos Angel are really up to top hotel standards for accomadation, food and service. Highly recommended from start to finish.

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All of our tour guides were extremely…
All of our tour guides were extremely competent and caring.

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Amazon & Galápagos- amazing experience for reasonable cost
The professional approach in every aspect of our trip made Galapagos Travel Center the best tour operator I have experienced in my many travels. The logistics were comprehensive and no detail was ignored. The hotels and accommodations were first class. The personnel were all patient, helpful and respectful to this older lady. The planning with the trip advisor, Andres E. was done by email and he was most helpful and accurate in his information.
I have no hesitation in highly recommending Galapagos Travel Center for any travel in Sth America or Ecuador in particular- just brilliant!

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