Galapagos Travel Center Recenzje 

214
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Diana was so helpfull all the way through the booking process, answering all our questions and supporting us. When we arrived at Quito airport everything was ready and waiting for us and from there ev... Zobacz więcej

Oceniono na 5 z 5

This was a huge expense and reading trust pilot reviews originally is what gave me the confidence to proceed. The trip was amazing and everything happened as detailed. When I was on the cruise I met o... Zobacz więcej

Oceniono na 5 z 5

Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 101

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Oceniono na 5 z 5

Very thorough directions on what to do

Very thorough directions on what to do. Their mention that your passport must not expire within 6 months of entering the country saved us!

13 grudnia 2025
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Odpowiedź od Galapagos Travel Center

Hi Steve!

Thank you so much for your review! We take care of every detail in advance so our guests can relax and enjoy the best possible trip. Thank you for trusting our work.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Our guide

Our guide, Daniel, and the rest of the crew of the Angelito were marvelous. We had a fabulous time and we highly recommend this trip to others.

15 grudnia 2025
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Odpowiedź od Galapagos Travel Center

Hi Gretchen!

We're so happy to hear that you had a fabulous experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it. Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Great Experience

The boat we were on Bonita. With 16 people it was the perfect size. Our shipmates were delightful and from all over the world. There were three of us. My daughter was in a separate cabin. The cabins were just the right size. We did not spend time there but on deck. The crew was wonderful and so helpful. The excursions made the trip a once in a life time. The scenery was so Galapagos. The organisms in and out of the water were spectacular.
Elizabeth, who helped us book our trip, was so patient with my numerous questions. Even though some of them were already answered she answered them again.
I could not recommend this trip more. It was extraordinary. If you want to go to the Galapagos take this trip.

26 października 2025
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Odpowiedź od Galapagos Travel Center

Hi Norma!

We're thrilled to hear you had such a fantastic trip! It’s wonderful to know everything went excellent and that you enjoyed the adventure to the fullest. Elizabeth always puts her heart into making sure every detail is just right for our guests.

It was a real joy having you with us.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

First class

Great communications and addressing our issue

15 grudnia 2025
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Odpowiedź od Galapagos Travel Center

Hi Neil! We're so happy to hear that you had an excellent experience with our service.
We truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Galapagos Travel Center made our trip stress free!

Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our requests. We visited Santa Cruz, Isabela, Bartholomew, and North Seymour. We had an amazing time at all of the islands -- our guides were so knowledgable, kind and made it a wonderful experience! The only downside is that we had a couple of delays due to miscommunications in Isabela island, but they did not affect our overall plans and travel.

23 października 2025
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Odpowiedź od Galapagos Travel Center

Hi Nicole!

Thank you for sharing your experience with us! We are pleased to know that all Gabriela´s help made your trip truly extraordinary. She will be delighted to hear that her assistance played an important part in making your trip so special.

Thank you for trusting our work.

Best wishes,
Galapagos Travel Center

Oceniono na 5 z 5

We had a wonderful time in the…

We had a wonderful time in the Galapagos. The communication with Galapagos Travel Center was excellent, responsive and always timely.

6 listopada 2025
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Odpowiedź od Galapagos Travel Center

Hi Sara!

Thank you for your comment! We're always happy to assist with any questions or concerns that may come up. Count on us to be here for you!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

All my questions and change of flight…

All my questions and change of flight were addressed quickly. The Galaxy was wonderful.

6 listopada 2025
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Odpowiedź od Galapagos Travel Center

Hi Jan!

At GalapagosIslands.com we are committed to giving you an excellent and personalized service. We are very happy to provided you with high quality of service.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Galapagos trip of a lifetime

Galapagos Travel helped us explore Ecuador including Quito and the Galapagos!
Giovanny gave us a great guided tour of Quito including history and geography. Thankfully he recommended the teleferico ride up the mountain. Great time.
Javier and the crew of the Montserrat were amazing. A combo of history, geography, and science made the two snorkel trips and two hikes per day (for 8 days!) better than we could have hoped for. Whether tortoises, turtles, sea lions, iguanas, rare birds, or sharks, we have hundreds of amazing photos to remind us of this trip of a lifetime. Javier made sure everyone saw each rare find and made sure the entire group was engaged and safe. His subtle humour and humility was perfect.
Getting to share meals with guests from around the globe was the final treat.

6 października 2025
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Odpowiedź od Galapagos Travel Center

Hi Dan and Ginny!

Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional.

It was an honor to be part of this incredible adventure.

Best wishes,
Galapagos Travel Center Team

Oceniono na 5 z 5

Galapagos cruise

We booked our Galapagos cruise through GTC via the website. The process was clear and communication fantastic. All queries and concerns addressed promptly. Would recommend.

23 października 2025
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Odpowiedź od Galapagos Travel Center

Hi Jodie!

Thank you for your review. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.

We appreciate your kind words!

Warm regards,
Galapagos Travel Center Team

Oceniono na 4 z 5

Top Notch!

My three friends and I loved our brief tour around Quito and our amazing Galapagos cruise experience, including the Solaris, its crew and our fantastic guide Liam. We were equally thrilled by our tour of the Valley of the Sun and Machu Picchu. Our only criticism was about the location of two of our hotels. The hotel for our very brief overnight stay in Lima between the Galapagos and Valley of the Sun tours should have been located much closer to the airport, and the hotel in the Valley of the Sun before our Machu Picchu tour should have been located in Ollantaytambo. That said, we were impressed with each of our guides, the support personnel and our itineraries. Thank you for a wonderful experience!

17 września 2025
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Odpowiedź od Galapagos Travel Center

Dear Theresa,

Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed the tours, guides, and overall experience.

We sincerely apologize for any inconvenience or difficulties that may have arisen regarding the hotel bookings. Our goal is always to provide the best possible arrangements tailored to your preferences, and we regret that this aspect did not fully meet your expectations. Your comments are very important to us and will help us improve our communication and booking processes going forward.

We truly appreciate your feedback.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Natural Paradise and more

From the onset of trip we had questions and all were answered quickly and with ease. Our hotel in Quito, after long flights, was amazing and exceeded our expectations.
Hotel pick up was great and absolutely no issues as we were taken to the airline counter to check in.

The quality of the staff aboard our vessel was outstanding. From all involved there was never any issue. The food and friendliness of our crew goes beyond words. Our tour guide was truly amazing and extremely knowledgeable.

This trip from start to finish was an experience that we will never forget. Logistically, it was amazing and very well put together. Would highly recommend this trip and its contents to anyone who has a desire to visit the Galapagos Islands.

23 września 2025
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Odpowiedź od Galapagos Travel Center

Hi Don!

Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!

Thanks for your recommedation, we truly appreciate it.

Best wishes,
Galapagos Travel Center Team

Oceniono na 5 z 5

THE EXPERIENCE WENT ABOVE EXPECTATIONS

THE EXPERIENCE WENT ABOVE EXPECTATIONS. WE WERE UPGERADED FROM MONSERRATE TO HERMES. FOR OBVIOUS REASONS THAT MADE THE TRIP UNFORGETTABLE. ELIZABETH WAS OUR TRAVEL AGENT AND IT WAS AN EXCELLENT SERVICE. ALWAYS AVAILABLE AND VERY EFFICENT

23 października 2025
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Odpowiedź od Galapagos Travel Center

Hi Mercedes! It makes us very happy to know that you had an amazing experience and that Elizabeth's help was key to making your trip perfect so that you can enjoy it to the fullest!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Friendly responsive staff

Friendly responsive staff

29 września 2025
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Odpowiedź od Galapagos Travel Center

Hi Sandy!

Thanks for your words. We are proud to have really commited travel advisors on our team so that you can have such a hassle-free and a memorable trip!

Thank you for choosing us!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Ecuador and Galagapos is One of the…

Ecuador and Galagapos is One of the best countries to visit with many many different experiences and a fantastic guide Jorge Castillo who is also a singer and we made good music together 😊

29 września 2025
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Odpowiedź od Galapagos Travel Center

Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable as possible!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

We had an excellent experience and all…

We had an excellent experience and all aspects of the trip were amazing.

23 października 2025
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Odpowiedź od Galapagos Travel Center

We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Live-aboard Galapagos Island tour

The Galapagos island tours with expert naturalists, the between tours snorkeling and kayaking and luxury live aboard experience made for an exceptional vacation. Arrangements from the first email inquiry to returning home were made seamless through our booking agent Gabriela Aguilar at Galapagos islands.com. She explained options and made recommendations and all the bookings in a pleasant and transparent fashion. We chose the boat Infinity which is a well operated luxury yacht. There were 15 guests on out trip. The crew kept us well fed and busy with continuous activities from dawn to bedtime.
We greatly appreciated the daily tours and the recreational snorkling is world class: swimming among sea lions, penguins, reef sharks and schools of colorful fish. As a birdwatcher, I was happy with my birding experiences and the guides’ knowledge.
I strongly recommend booking for 8 day cruise or longer. We did a 4 day cruise which was too short.

10 października 2025
Opinia niezależna
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Odpowiedź od Galapagos Travel Center

Hi Rob! Thank you for your review and for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every trip is exceptional, and we're confident Gabriela took care of every detail for you!

We’re absolutely delighted that you had the time of your life.

Best wishes,
Galapagos Travel Center Team

Oceniono na 2 z 5

Do not have your holiday you booked changed. Ask for a refund do not change

I had a bad experience my boat was not available l was given a suite on a Catamaran but there was a problem
At 3am every morning l was woken up with the anchor dropping directly under my room.

29 września 2025
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Odpowiedź od Galapagos Travel Center

Dear Brenda,

We’re truly sorry for any inconvenience you may have experienced.

We’d like to clarify that the operator cruise made the unexpected decision to cancel the originally booked yacht, a situation completely beyond our control. As soon as we were informed, Galapagos Travel Center took immediate action to ensure your travel plans would not be disrupted. We secured a high-quality alternative for you: a significant upgrade to a Master Suite aboard a superior-class catamaran, at no additional cost. This solution was provided in good faith and with the aim of ensuring you could still enjoy a memorable experience in the Galapagos Islands.

Regarding the anchor noise, we understand it may be bothersome for some guests. However, it is a standard part of yacht operations in Galapagos, as yachts must anchor overnight to follow itineraries authorized by the National Park.


We regret that this affected your impression of the trip, especially considering the efforts made to enhance your experience.

We sincerely appreciate your feedback, as it helps us continue improving and providing the best service possible.

Kind regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Great experience

Great food, an excellent guide and a very comfortable yacht. Happy to recommend.

1 września 2025
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Odpowiedź od Galapagos Travel Center

Hi Lynette!

We're so happy to hear that you had a great experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Oceniono na 4 z 5

Always available and good tours and guides

We were welcomed by a guide at our arrival to Baltra and we were accompnied toll our departure 2 weeks later. Every step was planned and well executed. All guides were great and the cruise exceptional! Maria (coordinator) was always avalable for contact even late night and early morning. All our requests have been satisfied. Even during the trip itself we were able to modify the itinerary.
On the improvement side: the agency booked the Royal Palm hotel for us in the highlands without prior consultation with us. When we wanted to change it (1 month before our arrival) it turned out to be very diffucult and costly. At the end, we stayed there 4 nights and it was always raining as the hotel is not on the sea shore but in the highlands. A bit disappointed. Overall we do recommend this agency for the quality of the guides and tours: they are very good. Also, on the last day we were offered one free tour to Seymour Norte, which was very good!

19 sierpnia 2025
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Odpowiedź od Galapagos Travel Center

Dear Andrei,

Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed the tours, guides, and overall experience, and that Maria was always available to assist you throughout your trip.

We sincerely apologize for any inconvenience or difficulties that may have arisen regarding the hotel booking. Our goal is always to provide the best possible arrangements tailored to your preferences, and we regret that this aspect did not fully meet your expectations. Your comments are very important to us and will help us improve our communication and booking processes going forward.

We truly appreciate your recommendation and hope to welcome you on another adventure in the future.

Warm regards,
Galapagos Travel Center Team

Oceniono na 3 z 5

Galapagos

Airport assistance was helpful

27 sierpnia 2025
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Odpowiedź od Galapagos Travel Center

Dear Colin,

Thanks for your review. We hope your trip to Galapagos was smooth and filled with unforgettable moments in this one-of-a-kind destination. If there’s anything specific you’d like to share about your experience, we’d love to hear it, you can also email us at info@galapagosislands.com. Your feedback helps us continue to offer the best possible service.

Warm regards,
Galapagos Travel Center Team

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