Freeway Insurance Recenzje 

Kristol was amazing helping me set up my auto insurance. She stayed longer to help me. She was so amazing and so polite.

Service was very great and MS. S Davis was real friendly and very professional

Fue una llamada muy importante para mí , y Alan y Luis fueron muy amables y serviciables, atendieron todas mis preguntas recomiendo su servicio para que respondan a cualquier duda que tengan en cuestión de seguro.

I wanted to take a moment to recognize Sergio Maza for the excellent customer service he provided me.

I had been dealing with a frustrating and confusing issue involving my Freeway Insurance and National General policies, including questions about my SR-22 coverage, policy dates, and an unexpected charge. Before speaking with Sergio, I had made several calls and still did not have a clear explanation or resolution.

Sergio was professional, patient, and genuinely listened to what I was explaining. Rather than dismissing my concerns or simply passing me along to someone else, he took the time to review the documentation I provided, understood what I was pointing out, contacted National General directly, and followed through until he was able to give me a clear explanation of what had happened. He also obtained documentation confirming the correct dates of my previous and current SR-22 coverage.

What stood out most was Sergio’s willingness to listen, investigate, and take ownership of the situation. After a very frustrating experience, his professionalism made a significant difference.

Freeway Insurance would benefit from having more representatives trained to handle customer concerns the way Sergio did. He provided the level of customer service that customers should be able to expect.

Please make sure Sergio receives recognition for the way he handled this situation.

Thank you.

Nakisha was everything she took her time to walk me through the entire process she made me feel very comfortable with her and her professionalism was unmatched she seemed so genuine and down to earth while still being professional I really appreciate her and because of her I feel I made the right decision by choosing you all for my auto insurance

Enrique Acosta was very helpful.. Helped get a better quote.

Excelente servicio Héctor me atención súper amable y me ayudó bastante !!

Ivy from freeway insurance in Dolton IL Is great. She is constant, calling making sure I don’t need anything. Especially, if I’m late; she patient/compassionate she lets me get out why I need insurance guidance. Ivy then guides me every time she’s the reason why I stay with freeway… it isn’t their policy, it’s the help I get why I’m in need. Thanks Ivy from Freeway Dolton Il. Youre a great insurance agent.

Freeway Insurance is mixed up. They have phone operators in many worldwide locations who can barely spell insurance let alone know what it is. Then, they claim they want to connect a customer to a live agent, but they disconnect calls or we get another uninformed agent. Then, there are local USA agents who use Freeway to drum up new customers, but they even seem perplexed about why we are calling.

Alondra was super helpful. She gave my husband the best price. Spoke both English and Spanish.

So friendly and helpful

I was attended to by Kevin Rivas and he was excellent. I really had a nice reception from him and the entire team

Aloanis was very helpful! Great service!!

Good and easy to understand

Very disappointing experience with Freway Insurance. The process was poorly handled, and I received unclear and contradictory information about the charges on my policy. What is most concerning is that when I asked for an explanation, even the agents were unable to clearly explain why certain charges were being made.
An insurance company should be transparent and provide clear information to its customers before charging them. The lack of communication, organization, and clear answers shows poor management and very disappointing customer service.

Jamaria is thee best hands down. She work hard to find you the cheapest quote and very professional and polite thank you for getting me a great quote.

Hi my name is Daisy O. I had one of the best deals quoted to me on the day of my visit to this office. Very nice staff members there. I would recommend them any day, as they are very good at the services they provide.

Good job ladies!

My experience was lengthy, Daryl went thru all the steps with me from full coverage insurance for both my cars to home owners insurance for my home. Then at a cheaper quote than before thanks Daryl at freeway.

Horrible company after 25 minutes on the phone wasting my time said will email the quote nothing came

FORMAL COMPLAINT REGARDING HIRING PROCESS
Re: Everett Store Hiring Process

I am writing to formally document my concerns regarding my recent experience during the hiring process for the Everett Store position and to request that the matter be reviewed by management.

I have more than 23 years of experience in the insurance industry, including experience with Farmers Insurance and MetLife Auto & Home, as well as 15 years owning and operating an independent insurance agency. I also hold an MBA in Marketing. Given my background in insurance sales, agency operations, business development, and team leadership, I was genuinely interested in the opportunity to contribute to the Everett location.

Unfortunately, my experience with the recruitment process was characterized by inconsistent communication and what I felt was a lack of professional consideration for my time and experience.

In May 2026, Kelsey informed me that I had been selected for a non-management position. After I mentioned a previously scheduled family visit, communication subsequently stopped.

In August 2026, I reapplied for the position. Kelsey again indicated that she was prepared to move forward with hiring me. At her request, I visited both the Everett and Marysville stores, and we discussed potential start dates of August 24 or August 31.

I was also asked to prepare and submit a business plan. I invested considerable time and effort into preparing the plan and submitted it in good faith. I was subsequently told that the plan was overly complex and that there was concern that it did not reflect my own thoughts.

I found that characterization particularly concerning and disappointing. I personally prepared the material and approached the assignment based on my professional experience. Questioning whether the work represented my own thoughts felt dismissive of both my professional background and the effort I had invested in the process.

Nevertheless, I responded professionally and provided a simplified proposal in an effort to address the feedback and demonstrate my willingness to adapt. Following that response, communication again stopped without a clear explanation or meaningful follow-up.

I recognize that an employer has the right to evaluate candidates and ultimately decide whether to proceed with a hire. My concern is not simply that the hiring process did not result in employment. Rather, it is the repeated pattern of communication stopping after significant time and effort had been invested, combined with comments regarding the authenticity of my work.

As a professional with more than two decades of industry experience, I believe candidates should be treated with clear communication, consistency, transparency, and respect throughout the recruitment process.

I have formally withdrawn my application and do not wish to be considered for future opportunities. However, I believe this experience should be documented and reviewed by management so that appropriate consideration can be given to the recruitment and candidate communication process.

I respectfully request that this complaint be reviewed and retained as part of the organization's record regarding the hiring process for the Everett Store.

Thank you for your time and attention to this matter.