Freeway UK Insurance Services Limited Recenzje 

Just had a conversation today with one of the sales agent from this company what requested 10 years of UK driving licence without providing his name.
I am still wondering how they are still in the market with this kind of behaviour as 2 years ago requested 10 years residence in the UK

Once again helpful and sort what i need not even needed to call only WhatsApp chat great service Thanks freeway insurance and thnaks to Leah customer service employer.

Terrible people.not going to stay with them next year money grabs. greedy people. They don't care about customers. £1234 in full one off payment got email this morning to say I have pay £355 extra for my premium just because I hade non fault accident last year. I have 9 years no claims bonus taxi I will tell everyone freeway insurance are scams don't join freeway insurance. 400040011855

However, my renewal premium has gone up due to some other issues related to my second car but the service provided by representative is outstanding as he has been professional with full understanding of my concerns. All support has been provided up to the maximum level of satisfaction.

Mr Rob was amazing with full of patience listen and understand thank you for you help

I have been many years with Freeway insurance Ltd, and my experience is excellent, and they are trustworthy, staffs are very friendly and professional. Highly recommended.

Renewal quote was £500 cheaper than nearest rival. Renewal reminder and documentation all provided 3 weeks before expiry. Telephone agent friendly and helpful.

Leah in Customer care was amazing. She is an asset to the company. She fixed a problem by giving options that were not available to me at the time. A win for me and a win for Freeway. This is how customer service should be. We live in times where profit over people is pushed from companies, but without people companies will go out of business. It's great to experience excellent treatment. I've worked in customer service before so I have the knowledge and experience to give feedback.

Made easy renewal from operator plus you having all doc from last year

Brilliant service from Dan at the renewal department

I was happy with the service
Polite staff, very helpful.
Would recommend to friends.
Thank you

It's frustrating that I purchased taxi insurance from them on December 6th, and it's been nearly a month with no update on the MID. This has resulted in multiple police stops and taxi companies blocking me. Despite numerous calls, they keep promising an update, but it's been three weeks with no resolution. Requests to transfer to a supervisor have been ignored. The service is incredibly poor, and many taxi drivers are facing similar issues. If I could rate them, it would be a negative 0. The staff is disrespectful, hanging up on calls without putting me on hold and cutting chats without a solution. The customer service is non-existent, making it impossible to get through on the phone, and they hang up if they have another customer. There's a lack of multitasking, education, and manners. Overall, it's a rude and inefficient service.

I am sick of sorting out your mess. You wrote, "talk to your insurer". I did and both the insurer Mulsanne and their claim agency Key Claims say there is no accident dated 03/07/2023 and they say YOU the broker, you Freeway Insurance, YOU messed it up. You run the renewal quote, not them, they said. And they can't remove any claim dated 3/7/2023 because there is none. I sent you their NCB which contains the list of claims and there is none dated 3/7/2023, so what you don't understand? Aha, you'd have to bother to read and pay attention. You have a direct proof from the insurer. They sent it to you and I sent it to you, so sort out your mess. The renewal is due soon. Update: Now, you said the fictional accident dated 3/7/2023 was related to ZEGO. If you haven't noticed, the ZEGO insurance ended on 23/12/2022 and the new insurance from 24/12/2022 to 23/12/2023 is FREEWAY, you. So, it cannot be ZEGO. Your apology is accepted in advance, just fix it please.
Policy Number 29660000356

⭐️⭐️⭐️⭐️⭐️ everything is excellent

The advisor was helpful and took a detailed info to get the best policy premium. The premium was the best as compared to other companies. There system is updated and contains all the relevant info so does not need to explain everything. Greta work

Spoke with freeway insurance agent very cooperative and friendly,