Frame was as on website , once it arrived. But delivery company let them down. As poor notificatipn of delivery time eyc which arrived very late in evening.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
No accounts filed since 2020. The company was subject to a compulsory strike-off on 2 January 2024 but it appears Muhammad Umar Muhir is continuing to take money with no intention of supplying g... Zobacz więcej
Frame was exactly what I wanted. Easy to put together. No fuss. Took a little longer than expected to arrive but guess that was due to Bank Holiday.
Payment taken straight away but no confirmation email or any response to contact attempts through website form or email, no telephone number to chase up? @Framesplus - Do you even read the reviews?... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price
Dane kontaktowe
Unit 1 239 Myreside street, G32 6DR, GLASGOW, Zjednoczone Królestwo
- info@framesplus.co.uk
- framesplus.co.uk
3,2
Średnia
273 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 62% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Appalling service
Appalling service. Ordered 6 frames and have not received anything. You cannot call as there is no telephone number. The online chat does not respond and they do not respond to emails. When I check the tracking they state that the order has been fulfilled, but it has most definitely not. BEWARE. DO NOT USE.
24 lutego 2026
Opinia niezależna
Odpowiedź od FramesPlus
Hi Kate, I'm really sorry - both that your frames hadn't arrived and that you couldn't get a response from us by chat or email. That's genuinely not acceptable and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll track your order and arrange delivery or a full refund straight away. My sincere apologies for the experience. - The FramesPlus Team
Damaged frame
Damaged frame, no response to email
My frame has a huge scratch on it. There online chat function is never replied to and I haven't heard back from my email. Looking at other reviews it seems like this is common. Definitely do not recommend
1 lutego 2026
Opinia niezależna
Odpowiedź od FramesPlus
Hi Christina, I'm really sorry - both that your frame arrived scratched and that you've had no reply from our chat or email. That's genuinely not good enough and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll arrange a replacement or refund straight away. My apologies again for the experience. - The FramesPlus Team
Absolutely woeful service
Absolutely woeful service, what a cheek to even dare ask for a review! Avoid, avoid, avoid.
5 sierpnia 2025
Frame arrived broken
Frame arrived broken, sent an email to the support team and received absolutely no response.
20 sierpnia 2025
Frame arrived broken - no response from FramesPlus
AVOID, AVOID!!! Frame arrived broken, you get no response from anyone at FramesPlus.
28 kwietnia 2025
AVOID. SCAM
Ordered and paid for 4 frames. Only 2 were delivered and they were both damaged. Many emails, used their chat, called and no response. Shocking service. AVOID!
Looking on Companies House records, this company was dissolved in Jan 24.
5 lipca 2025
Opinia niezależna
Great quality and prompt delivery
Great quality and prompt delivery, will definitely use again and recommend FramesPlus…
14 kwietnia 2025
Damaged frame and being ignored
Frame arrived damaged and no response from their email address despite 3 chases. Avoid this company!
12 lipca 2025
Opinia niezależna
Got a nice frame at a great price.
31 marca 2025
They did not deliver my order to me
They did not deliver my order to me. I tried to contact many times via their customer service on website but no reply. I contacted them via Etsy and was told they could not locate my order. I had to contact my credit card company to stop the payment and get refund. It’s terrible experience and I would not recommend.
21 marca 2025
High Quality Frames
Very high quality frames considering the competitive price Arrived quickly and very well packed Highly recommend
11 marca 2025
Never received my frames
Never received my frames and got in contact with them, but no reply .
I've tracked them through evri and they haven't even received them .
Gutted as I've been waiting for over 2 weeks for them
3 czerwca 2025
Opinia niezależna
Can’t get back in contact with them
Can’t get back in contact with them. Bad service.
31 stycznia 2025
Scam Site
Placed order on 8/5, received a Evri tracking number and a promised delivery date of the 14-16/5 on the 9/5. However Evri have never received the shipment and FramesPlus don't respond to emails. Charge Backs have now been raised.
17 maja 2025
Opinia niezależna
one of the frames arrived damaged and I…
one of the frames arrived damaged and I tried to reach customer service 4-5 times and was ignored. I was planning to use as my new supplier but wont now, no refund or replacement or even acknowledgement
5 maja 2025
Opinia niezależna
Not much!!
Read my email with images 16th January 2025 to which I have had no response from!!
9 stycznia 2025
It didn't fit picture and most of the…
It didn't fit picture and most of the clips broke
23 grudnia 2024
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