Fixpart Recenzje 505

It was my first time buying from fixpart.ie and unfortunately it was a terrible experience.

I ordered from the company because it had a trusted mark on its site and stated a 3-5day delivery service. It was urgent so I ordered through the site because I thought the trust sign and 3-5 day delivery advertised had some value to the business.

That didn’t happen and I informed the company that the tracking number provided showed no information.

Timelines-
Ordered on 23rd June - was issued a tracking number coming with Fastway courier. Tracked the number few days later and no information attached so I got concerned.

26 June- followed up with customer service for information.- CS informed that they will investigate.

29 June- I followed up asking for information.

1st July - Agent replied and gave info on a “working” track link- but it showed that goods only left on 1st July

3rd July- Received package but item was broken.

The box the part was packed in had no clear indication that the part was fragile/ glass. Only had 2 arrows indicating “this way up”. Poorly packed inside, item wasn’t wrapped up in bubble pack or had any foam nuggets to cushion it. Only 1 piece/ layer of bubble wrap put on top of part. Nothing cushioning the bottom of the box.

I think it’s unfortunate that fixpart couldn’t fix their internal logistics and goods handling. So maybe that is your weak link?

I’ve requested for refund and we shall see how efficient the customer care service is. I will give an update.

Hope this review will act as a constructive criticism and fix part could do better to improve.

Great webpage. Have everything but slow delivery. Well packaged always a good thing for fragile itema

Great Fix for Samsung washing detergent leak.

Excellent product. Original. Fast delivery.

It's a misleading dropshipping outfit.

.ie domain but ships from Italy. Item showed "in stock, 1-3 days delivery". It took two weeks while the washing machine was inoperable and when it arrived it was the wrong part, even when exact model number was provided. The tracking showed it was shipped from Italy.

Very misleading as nowhere on the website is it stated that it's not shipped from Ireland and with those turnaround times it might've just as well been from China.

No point in returning the item (TO ITALY) and waiting another two weeks to get another part. Sourced locally as I wanted from the start.

Will never use again, avoid.

Great experience, easy to navigate for the right part needed. Fast delivery. Will use again.

The piece corresponds to the reference engraved on the shelf of Frigidaire. The part fit perfectly in the Fridge. Delivery without problem

I ordered a part and ten seconds later realized I made a mistake. There is no way to change or cancel the order. There's no phone number. Only an online form, which I used to ask them to change or cancel the order.

It took them two whole days to reply, and they said they would cancel the order. Great.

The next day I received an email confirming that the part had been shipped.

I contacted them again and they completely ignored me.

AVOID IF POSSIBLE.

The same with me I needed a replacement fan for my fridge
Ordered a few weeks ago. Paid in full and got email with tracking number etc. But delivery company shows no detail for tracking. And no delivery so far. Multiple requests by email to customer service. Only got standard bot response. No follow up. Have requested refund. No responses. Now suspect they have gone bust as a business

Very good, all was good

Bad customer service and I have paid for a new part for my Delonghi coffee machine but I have received a refurbished or at least an used one because I found it dirty.

Great price and great service

Ordered a few weeks ago. Paid in full and got email with tracking number etc. But delivery company shows no detail for tracking. And no delivery so far. Multiple requests by email to customer service. Only got standard bot response. No follow up. Have requested refund. No responses. Now suspect they have gone bust as a business. Caveat Emptor!

order 202504620456 - Ordered and paid for the part. Email from FixPart giving me a tracking number with FastWay couriers. Tracking the package showed no record of the package. Should have been 2 day delivery. After a week, emailed Customerservice at fixpart.ie - asking about the order. No response. Second email - response that an investigation is underway, but no further info. I'm sure it is a glitch - but still - very disappointed.

Good products. Quick delivery. Easy website

Delighted to find these rails for my Neff oven at such a favourable price. Seamless transaction and prompt delivery. Fixpart will now be my go to site for spare parts!

I was able to quickly find the spare part I needed and order it from the Fixpart.ie website. It was delivered promptly to my home, and the confirmation of delivery was provided by Email.

Was sent a fake part under the gusie of being the original, when I filed a complaint with all paperwork attached it took over two weeks to reply and I recieved this communication "
We cannot provide a refund
Dear Anthony,

Thank you for your message.

We're very sorry to hear that. We have contacted the supplier to initiate an investigation and will be back in touch as quickly as possible. Thank you in advance for your patience.
Kind regards, Michèle, Customer Service FixPart"

If I ran my business like this they would zero clients left, utterly disgusted by the whole experiance. Not not use Fixpart con artists

Bad experience the remote control I ordered still has not arrived and no communication from the seller since the order was placeed