You are making it easy to set up the dimension One Time throughout of the process to installing the draw boxes with this hardware. And and avoiding serious mistakes.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great quality, this should work well with concealed fixing to our panel work. All products delivered and well/safely package. Would recommend this supplier if you’re in the market for some quality... Zobacz więcej
3 producten besteld, 1 incompleet ontvangen, 1 helemaal nooit. Al meer dan 6 maand bezig m’n geld terug te krijgen. Er wordt niet gereageerd op mails, 1x een respons gehad dat alles zsm alsnog complee... Zobacz więcej
Reakcja na opinię
Oggi 25 maggio 2024 ho ricevuto l'articolo mancante da una precedente spedizione, naturalmente ho dovuto sollecitare e informare il servizio clienti che avevo ricevuto il pacco con un articolo man... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover the unparalleled craftsmanship and superior quality of Fivalo woodworking tools. Our brand is synonymous with excellence, offering a range of unique products meticulously crafted to elevate your woodworking experience. At Fivalo, we take pride in our direct factory-to-consumer approach, ensuring that each tool is expertly manufactured with precision and care. From traditional hand tools to innovative power tools, every product in our lineup is designed to meet the highest standards of performance and durability. Experience the difference with Fivalo woodworking tools. Whether you're a seasoned professional or a hobbyist, our commitment to quality craftsmanship and innovation will empower you to create with confidence and precision. Elevate your woodworking projects with Fivalo – where quality meets craftsmanship
Dane kontaktowe
71-75 Shelton Street, Gran Londres, WC2H 9JQ, Londres, Zjednoczone Królestwo
- +447362027423
- contact@fivalo.com
- fivalo.com
3,7
Średnia
107 recenzji
Odpowiada na 75% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Save your money and time and buy elsewhere!!
I ordered two items at a cost of over £50 which were a pair of draw front clamps & a draw runner jig back in April 2025. I received nothing at all and after a month I started to send emails as the phone number did not work. I eventually received a reply apologising and offering to send the items out to me. A week later I received 1 x draw front clamp. I emailed them back and they said that I only purchased 1 x clamp which is incorrect as the item was listed as a set of 2 x clamps. I still to this day have received no draw runner jig or the other missing clamp.
Stay well away from this company! I think they are just set up to do drop shipping from a manufacturer in China and don't hold any stock or have any kind of after sales here in the UK.
Save your money and time and buy elsewhere!!
24 października 2025
Opinia niezależna
Odpowiedź od Fivalo
Hi there,
We’re truly sorry to read about your experience — this is absolutely not the level of service we aim to provide at Fivalo.
Your order should have arrived complete, and we apologise for the confusion regarding the clamp set and the missing drawer runner jig. Thank you for bringing this to our attention.
Please send us your order number so we can immediately resend the missing items or issue a full refund — whichever you prefer.
Our team is here to make this right for you.
For clarity: Fivalo is a UK- and EU-serving brand, and we do hold stock with our fulfilment partners. What you experienced was a fulfilment error, not a reflection of how we operate.
We sincerely apologise once again and would appreciate the chance to resolve this properly for you. 🙏
Utrolig skuffet over deres forsendelse…
Utrolig skuffet over deres forsendelse hvor alle produkter er taget ud af deres originale kasser og smidt det hele ned i en pose, som så betød at flere produkter er ødelagt og der er også mangler. Selv manualer var ødelagt. Jeg kontaktede dem og fik at vide jeg skulle sende en mail med mangler og det ødelagte så ville de sende nyt. Det har jeg så gjort op til flere gange fra forskellige mails men får en mail retur dagen efter der fortæller at at mailboks er fyldt eller der er anden fejl så man kan ikke komme i kontakt med dem. Forsendelse kom fra kina og tog 3 uger.
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Fivalo
Hej,
Vi er virkelig kede af at høre om din oplevelse — sådan skal en Fivalo-levering aldrig se ud, og vi forstår fuldt ud din frustration.
Det er absolut ikke acceptabelt, at dine produkter ankom uden deres originale emballage, med skader og mangler. Vi beklager også, at du ikke har kunnet komme igennem til os via mail — det er en teknisk fejl, som vi arbejder på at løse.
Vil du være venlig at sende os din ordrenummer her, så vi straks kan:
✔️ gensende alle manglende/ødelagte produkter eller
✔️ tilbyde dig en fuld refundering — alt efter hvad du foretrækker.
Vi undskylder meget for ventetiden og den dårlige oplevelse. Vi vil gerne rette op på det med det samme og sikre, at du får det, du har betalt for. 🙏
Avoid Fivalo - misleading product info
Stay away. I ordered clamps advertised as “4 pcs” (and in Danish “4 stk”) – both in the product name and invoice – but received only one. Fivalo refused to correct the issue, claiming the photos were just for illustration. This is not a misunderstanding, it’s a scammy business practice. No refund, no replacement, no accountability. Don’t trust this company.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Fivalo
Hi there,
We’re truly sorry to hear about your experience — and we understand why you’re frustrated. If the product name or description showed “4 pcs / 4 stk,” then you absolutely should have received a full set, not a single clamp. That is our responsibility.
We also apologise if our team’s previous response came across as dismissive — that is not how we want to treat any customer.
Please send us your order number, and we will immediately:
✔️ send you the remaining clamps to complete the set, or
✔️ issue a refund — whichever you prefer.
We take accuracy in product listings very seriously, and we’re reviewing this listing to ensure it cannot cause confusion for anyone else.
Thank you for bringing this to our attention, and we hope you’ll give us a chance to correct this properly. 🙏
Pésima experiencia
Pésima experiencia. Compre un set de mechas el 6 de junio y nunca las recibi. Mande varios mails tratando de obtener una respuesta y nunca me respondieron.
No cometan el error de ser estafados.
6 czerwca 2025
Opinia niezależna
This website is a scam
This website is a scam. The tools are very poor quality and the email provided on their website does not exist.
Overpriced, cheap Chinese rubbish.
5 czerwca 2025
Opinia niezależna
Odpowiedź od Fivalo
Here is a **professional, calm, reputation-protecting reply** that addresses the accusation clearly without escalating:
---
Hi there,
We’re really sorry to hear that you had this experience — and we understand your frustration. This is definitely not the impression we want anyone to have of Fivalo.
Our tools are designed and tested to meet strict quality standards, so if you received an item that feels below expectations, that’s something we take seriously. We would be happy to **replace the product or issue a refund** depending on what you prefer.
Regarding the email issue: our support inbox recently experienced a technical problem, which caused some emails to bounce. It has since been fixed, and we apologise if this affected your attempt to reach us.
Please send us your **order number** so we can resolve this immediately and make things right for you.
Thank you for bringing this to our attention — your feedback helps us improve. 🙏
super friendly customer service.
14 marca 2025
Opinia niezależna
PACCO NON CONSEGNATO
13.05.2025 Ordine fatto il 17 Aprile e ad oggi il pacco NON è arrivato, nonostante continue sollecitazioni.
E nessuna risposta nemmeno alla nostra richiesta di rimborso.
13 maja 2025
Opinia niezależna
Odpowiedź od Fivalo
Ciao,
Siamo davvero spiacenti per il ritardo e per la mancanza di risposta — capiamo perfettamente la tua frustrazione. Un ordine effettuato ad aprile avrebbe dovuto essere consegnato da tempo, e ci scusiamo sinceramente per questa situazione.
Per favore inviaci il tuo numero d’ordine, così possiamo:
✔️ verificare immediatamente lo stato della spedizione
✔️ ri-spedire il pacco oppure emettere un rimborso completo, a tua scelta
Ti assicuriamo che questo non è lo standard di servizio che vogliamo offrire.
Grazie per averci segnalato il problema — siamo qui per risolverlo al più presto. 🙏
Het duurde " slechts" 1 maand voordat…
Het duurde " slechts" 1 maand voordat de bestelling binnen kwam.
De producten waren slecht verpakt, zonder gebruiksaanwijzing.
En 1 set betekent 1 stuk bij dit bedrijf.
Bij alie expres is het zelfde profuct goedkoper en sneller binnen.
30 kwietnia 2025
Opinia niezależna
Received wrong products, and support is missleading or doesnt respond
I've ordered 2 products, of which only 1 came that I ordered, the other product were some bits i have no use for. After contacting the support, they've twice answered that they are working on the Order and that I will receive a new tracking number. After contacting them the third and fourth time in delay of two weeks - I've received no answer.
UPDATE: They did send the missing items eventually, but with a 2 month delay and 0 communication.
All products are I ordered are very good.
1 marca 2025
Opinia niezależna
Odpowiedź od Fivalo
Hi there,
Thank you for updating your review, and we’re truly sorry for the experience you had. Receiving the wrong item and then waiting weeks for clear communication is absolutely not the level of service we want to provide.
We’re glad the missing products eventually arrived, but the delay and lack of updates are unacceptable — and we appreciate you bringing this to our attention so we can improve our response times.
If there’s anything still missing or if you need further assistance, please send us your order number and we’ll help right away.
Thank you again for your patience, and we apologise sincerely for the inconvenience you experienced. 🙏
Wrong delivery, nu support to help
I ordered some tools, unfortunately they send me the wrong ones. This can happen but after 2 emails and one request via their website after 2 weeks still no answer!! People make mistakes, so I can accept a wrong delivery. But zero service afterwards is very very annoying!
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Fivalo
Hi Ron
We’re truly sorry to hear about your experience and the inconvenience caused by receiving the wrong tools.
You’re absolutely right—mistakes can happen, but the lack of response you’ve faced is not acceptable, and we sincerely apologize for that. It’s possible there was an issue receiving your emails.
To make sure we can resolve this for you as quickly as possible, please reach out to us directly at contact@fivalo.com. Our support team is actively monitoring this inbox, and we’ll prioritize your case immediately upon receiving your message.
Thank you for your patience and understanding. We’re committed to making this right for you.
Best regards,
Fivalo Support Team
Forkert vare og ingen svar fra…
Forkert vare og ingen svar fra kundeservice.
Varen var ikke den samme som annonceret på websiden - Første gang jeg henvendte mig til kundeservice fik jeg hurtig (men forkert) svar tilbage - Derefter har jeg intet hørt, selvom jeg har rykket for svar 2 gange de sidste par uger.
18 marca 2025
Opinia niezależna
Odpowiedź od Fivalo
Kære Mogens ,
Tak for din besked, og først og fremmest vil vi gerne beklage den oplevelse, du har haft. Det er bestemt ikke den standard, vi ønsker at levere, hverken når det gælder produktet eller vores kundeservice.
Vi er kede af at høre, at du har modtaget en forkert vare, og at vores opfølgning ikke har levet op til dine forventninger. Vi sætter stor pris på din tålmodighed og vil meget gerne rette op på situationen med det samme.
Vores kundeserviceteam vil tage kontakt til dig snarest muligt for at finde en løsning, enten ved ombytning eller refundering – alt efter hvad du foretrækker.
Endnu engang undskyld for ulejligheden, og tak fordi du gjorde os opmærksomme på problemet.
Med venlig hilsen,
Martin
Ging allemaal prima en goed product!
23 marca 2025
Opinia niezależna
I ordered my part at the end of Jan
I ordered my part at the end of Jan. and still have no idea when I will receive it. It is holding up my entire project.
20 lutego 2025
Odpowiedź od Fivalo
Dear Kyle ,
I sincerely apologize for the delay in your order. Due to new customs clearance conditions in US, there have been unexpected shipping delays.
To resolve this issue quickly, We will reship your order and cover any applicable taxes to ensure you receive it as soon as possible. You will receive a new tracking number once it has been dispatched.
Thank you for your patience, and I truly appreciate your understanding. Please let me know if you need any further assistance.
Best regards,
Fivalo Customer Support Team
Overall
Overall, I’ve had nothing but positive experiences with Fivalo. Great products, fair pricing, and fantastic service. I’ll definitely keep coming back!
2 stycznia 2025
Opinia niezależna
Long delivery
Item has not arrived yet. I will be pursuing a refund if nothing arrives today.
7 lutego 2025
Odpowiedź od Fivalo
Dear Mark,
I just checked your order, and according to the tracking details, your package was successfully delivered to the addressee yesterday.
Looking forward to your update.
Best regards,
Fivalo Customer Support Team
Produits parfait conformes à ce que…
Produits parfait conformes à ce que j'attendais service livraison san souci
19 grudnia 2024
Opinia niezależna
Odpowiedź od Fivalo
Merci pour votre avis positif ! Nous sommes ravis d’apprendre que nos produits ont répondu à vos attentes et que la livraison s’est déroulée sans souci.
Votre satisfaction est notre priorité, et nous apprécions grandement votre soutien. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Martin
Service Client Fivalo
bueno producto
16 stycznia 2025
Opinia niezależna
Odpowiedź od Fivalo
¡Gracias por tu reseña! Nos alegra saber que te ha gustado nuestro producto. 😊 ¡Esperamos verte de nuevo pronto!
Hur lurad är jag? Inget svar från deras kundtjänst på en månad
Uppdatering: efter leverantörens svar på min recension testade jag att skicka in ärendet på nytt precis som de bad om men har fortfarande inte fått svar efter 3 veckor. Bedrövligt!
Beställde tre produkter. När paketet kom innehöll det ingen av de produkter jag beställt men två liknande produkter. När jag skickade mitt första reklamationsmail fick jag bara ett jättekonstigt svar. sedan har de slutat svara. Är nog bara att inse att jag är lurad.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Fivalo
Skicka mig ditt ordernummer, så kollar jag upp din beställning med ansvarig avdelning för att lösa detta åt dig.
Har inte fått varan som jag beställde
Har inte fått varan som jag beställde. Vågade inte vänta med att betala eftersom Klarna var inblandad. Djupt besviken.
1 listopada 2024
Opinia niezależna
Poor Service
Placed an order 1 week ago. Sent an email with no response. Tried calling the number on the invoice, message saying the number is incorrect.
1 października 2024
Opinia niezależna
Odpowiedź od Fivalo
According to our records, your order was delivered on October 9, 2024. You can track it using this link: https://t.17track.net/en#nums=UJ688212202YP.
As the new owners of Fivalo, our top priority is ensuring customer satisfaction and building a strong, trustworthy relationship with our valued customers. If you have received your order and are satisfied, we would greatly appreciate it if you could update your review.
However, if you are still experiencing any issues, please let us know—we are fully committed to resolving any concerns and ensuring your complete satisfaction.
Best regards,
Fivalo Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.