All very polite but they’re only concerned with taking as much of your money as possible rather than putting your needs first. Charged £462 for a drain survey. It was only a week later and after... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely amazing service. A Sunday of course toilet blocked in upstairs bathroom. Larry arrived on time spent a whole sorting out blockage. Explained and showed everything he was doing perfect ser... Zobacz więcej
Arrived within 4 hrs, really nice chap explained everything then unblocked the drain and used the camera system to identify the cause, which was roots and degraded pipe work. Quotation provided to pr... Zobacz więcej
From start to finish, this was an excellent customer experience. Who’d have thought a blocked drain would leave you feeling happy?! Nathan in the office on the phone was lovely, reassuring and explai... Zobacz więcej
Informacje dotyczące firmy
- Usługi drenażu
- również w kategorii:
- Hydraulik
Napisane przez firmę
🚰 First Local Services are a 24/7 drainage repair, maintenance & survey company that employs a large team of highly-qualified, on-call engineers and friendly service staff. Have a drainage emergency? We'll respond with urgency!!
Dane kontaktowe
Unit 4A, The GP Centre, BH24 4FF, Bournemouth, Zjednoczone Królestwo
- 08006696492
- info@firstlocalservices.co.uk
- firstlocalservices.co.uk
4,4
Doskonała
867 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 25% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We were extremely grateful to Laurents…
We were extremely grateful to Laurents for his persistence and good humour on a job that turned out to be much more involved than expected. He was professional, patient, courteous to us and our home and kept us fully aware of the process. He gave us management advice and was very reassuring about the outcome. Highly recommended.
14 maja 2026
Opinia niezależna
Odpowiedź od First Local Services
Good Morning,
Thank you for your feedback. We’re so pleased to hear that Laurents provided such a professional and reassuring service throughout what became a more complex job than expected. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Chris was awesome
Chris was awesome! Very friendly and knowledgable about drains. Would highly recommend, and will be my go to. Thank you so much ! :)
24 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good Morning,
Thank you for your feedback. We’re so pleased to hear Chris provided such a friendly and knowledgeable service. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Very disappointing service
Very disappointing service. Originally quoted £150-250, £500 later and a very simple issue is not fixed. Reached out to customer service to try to resolve but not helpful. Left feeling totally fleeced. A quick read of their 1* reviews on trust pilot and I can see Im not alone. Avoid this company at all costs!!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Dear Alice,
We are sorry to hear you feel dissatisfied with the service provided.
Upon attendance, our engineer initially recommended a CCTV survey to properly diagnose the issue; however, this was declined at the time and high pressure water jetting was proceeded with based on the symptoms reported. When no blockage was identified, a CCTV survey then became necessary, which revealed a crack in the cast iron stack pipe along with additional defects within sections of the drainage system.
Whilst we appreciate there was visible leaking externally, this does not always identify the underlying cause or overall condition of the drainage system, which is why CCTV surveys are industry standard for accurate diagnosis.
The quotation provided reflected not only materials, but also labour, specialist equipment, access requirements, working at height, and the time required to safely carry out the works.
We are sorry you feel unhappy with the outcome; however, we do feel the investigation and recommendations provided were reasonable and appropriate based on the findings identified on site.
Best Wishes,
First Local Services
Glen was outstanding
Glen was outstanding. I was a bit apprehensive about the complexity of the job, and he was completely unfazed and completely fixed the issue and explained everything clearly
9 maja 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback.We’re pleased to hear Glen was able to put your mind at ease, resolve the issue completely, and explain everything clearly throughout.We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Had CCTV conducted on our drains and…
Had CCTV conducted on our drains and was told pipework was cracked and had collapsed. They did notnrespond when we requested the CCTV footage for insurance purposes. The insurance insoector found no issue with our pipework. The company also has the Checkatrade logo on their website but are not a member. They do not respond to emails. Do not usenthis company!
5 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
We have responded to your concerns directly via email, however for the benefit of anyone reading this review publicly, we feel it is important to clarify a number of inaccurate statements.
Our engineer carried out a CCTV inspection and reported findings based on what was visible within the drainage system at the time of attendance. Drainage systems can present differently at different times depending on conditions within the line, and a later inspection producing different findings does not make the original observations “false” or “dishonest”.
The statement that we “did not respond” is also incorrect. There was unfortunately a delay due to the member of staff you were emailing directly suffering a recent family bereavement and being absent from work during that time.
In relation to Checkatrade, we previously held a subscription with the platform and the profile remains visible online despite the account currently being inactive.
We take customer concerns seriously, however we do not accept the allegations made within this review and believe it presents a misleading account of events.
Best Wishes,
First Local Services
Nic is an asset to the company
Nic is an asset to the company, extremely professional friendly and explained everything in great detail. What the job required why he was doing it and the cost. Was a pleasure to have him and got the job done. Thank you. Big up to Liam as well..
2 maja 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. It’s great to know their professional and friendly approach made the experience even better. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Blocked Drain
We had a blocked drain on our front drive. Made a call for help to First Local Services and 2 guys arrived the same afternoon. They called ahead to let us know their ETA. They were polite and worked well, getting the fault fixed within an hour. Mikey L was very knowledgeable with every aspect of the problem and its resolution. Would definitely use them again. Jill G.
1 maja 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased to hear that Mikey L was able to get your blocked drain sorted quickly and efficiently . It’s great to know their polite approach made the experience even better. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Not good enough
They could not unblock the drain They even charged me full price I'm not using them again
21 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good morning,
We have no record of any booking matching the details provided in this review. We previously requested further information via Trustpilot in order to investigate the matter properly, however no response was received.
Without any booking details, property information, or invoice reference, we are unable to verify that you were ever a customer of ours. We take all genuine complaints seriously and always investigate where sufficient information is provided.
Should you wish to discuss this further, please provide the relevant booking details directly to us so the matter can be reviewed appropriately.
Best Wishes,
First Local Services
Very efficient service
Very efficient service. Informed me of every step taken to clear drain and associated pipes. I would recommend them.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re pleased to hear you were happy with the service and that the team kept you informed throughout the process. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Top level service
Top level, friendly & professional service from start to finish. I had an immediate call back to arrange a same day appointment. The team called an hour ahead of arrival as promised and arrived on time. Can’t recommend Jack & Brin enough - they did an excellent job, sorted out the issue efficiently & explained what they were doing. They left the area clean & tidy and were happy, helpful & friendly throughout. Will definitely call them back if we have any other problems in the future.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback.We’re really pleased you were happy with the service and that Jack and Brin could sort the issue quickly and professionally. It’s great to hear they kept you informed and left everything clean and tidy. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
⭐⭐⭐⭐⭐ Outstanding service
⭐⭐⭐⭐⭐ Outstanding service – highly recommend
Called at 3pm and Chris was at my door before 4 – incredibly fast response. From the moment he arrived, he was professional, friendly, and clearly knew exactly what he was doing.
He quickly diagnosed and fixed the issue, worked efficiently, and left everything spotless afterwards – no mess at all. It’s rare to find someone who combines speed, skill, and great customer service like that.
Really impressed with the whole experience and wouldn’t hesitate to use them again or recommend to others.
Top job 👌
27 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback.We’re so pleased to hear you were impressed with the fast response and the service Chris provided. It’s great to know he was able to diagnose and fix the issue quickly while keeping everything clean and tidy. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Fantastic prompt service from Jack and…
Fantastic prompt service from Jack and Brin! Sorted the problem quickly and efficiently- Thank you 😁
27 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re so pleased to hear Jack and Brin were able to sort the problem quickly and efficiently for you. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Amazing same day service and lovely guys
Amazing same day service and lovely guys
27 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased you were happy with the same-day service and found the team friendly. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Called saturday due to a blocked drain
Called saturday due to a blocked drain, Glen called me straight away, had a discussion on the issue and he gave me a rough eta, communication was on point, service when he arrived at my property was amazing and gave advise to follow up with anglia water due to shared drain. Couldn't have asked more from Glen and the company
25 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased Glen was able to respond quickly and keep you updated throughout. It’s good to hear he explained the issue clearly and provided helpful advice as well as sorting things at your property. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Great service!
Called First Local Services and they did an amazing job with fixing my blocked toilet. Upfront about costs which was very appreciated and completed the job very quickly. Thank you! Highly recommended.
25 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased we could help get your blocked toilet sorted quickly and that you were happy with the clear pricing and service. We’ll be sure to pass your comments on to our team.
Best wishes,
First Local Services
Efficient service
Chris, a very knowledgeable operative, came out quickly, guided me through the options and rapidly identified and dealt with the problem in a lengthy aged section of drains. I asked for a CCTV follow up to the clearance and a couple of significant but not major issues were identified requiring optional further work to avoid a recurrence. A quote is to follow.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re pleased Chris was able to attend quickly, clearly explain your options, and identify and resolve the issue in your drainage system.We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
James was a pleasure to work with
James was a pleasure to work with. He understood what work needed to be carried out and gave us a clear quote.
He then did the work, kept us updated, and finished on schedule. He was also charming to have on site.
Would use again for any drainage work.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased to hear James provided a clear quote, kept you updated throughout the work, and completed everything on schedule. It’s great to know you had such a positive experience on site.We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Having had 3 drain clean services First were the only ones that did the job
Having had 3 drain clean service companies failing to get the problem resolved. First local service was called. Having made a very long journey to get to us a curtesy call confirming their time was called to me by Nic
From then on a very professional service was given and together with Pete the problem was was dealt with, FIRST CLASS Would only call for their services if ever I needed help
22 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased Nic and Pete were able to get to you and finally resolve the issue after the previous attempts. It’s good to hear the communication and service met your expectations, especially after a difficult situation. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Excellent service from Glen and Bob
Excellent service from Glen and Bob. They explained the problem with the blocked drains and worked tirelessly to resolve the issue as quickly and cleanly as possible. They left the site clean and tidy and our drains flowing freely. Thank you fellas hopefully I won’t need you again but if I do I know who I will call.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased Glen and Bob were able to clearly explain the issue and get your drains flowing again quickly and cleanly. It’s good to hear they left everything clean and tidy. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
Needed external kitchen blockage to drain removed
Needed external kitchen to drain blockage sorted out.Chris examined and completed jet wash removal within the hour. Amiable,punctual and swift service by Chris and recommend
14 kwietnia 2026
Opinia niezależna
Odpowiedź od First Local Services
Good afternoon,
Thank you for your feedback. We’re really pleased Chris was able to attend promptly and clear the blockage quickly for you. It’s great to hear you were happy with his friendly and efficient service. We’ll be sure to pass your comments on to them.
Best wishes,
First Local Services
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