First Horizon Bank Recenzje 92

I met with Rebecca King in the Marathon office, and she’s always extremely helpful with any banking issues I have. She still makes the bank a very personable atmosphere, which is rare these days

Horrible customer service. Run away and take all your money. The branch manager Keith made a mistake and would not make it right.

Dear First Horizon Bank Management,

My name is Lakeisha Herbert, and I have been a loyal customer of First Horizon Bank for approximately 11–12 years. During this time, I have maintained a personal account, a business account, and a church account. I have always handled my finances with integrity and have never had any issues or concerns regarding my banking history.

I am writing to formally express my concern and disappointment regarding my recent experience involving a check deposit made through the mobile app.

After depositing what I know to be a legitimate check, I contacted the bank to inquire about its status. During that call, my concern was escalated, and I was informed by a representative that the check was suspected to be fraudulent. This was both confusing and concerning, as I had been expecting this payment and had documentation to support its validity.

Following the bank’s guidance, I contacted the issuing company and attempted to connect them directly with the bank representative. Although initial attempts were unsuccessful due to timing, I went in person to the branch before closing. While there, the representative contacted the issuer directly. The company verified my identity and confirmed the legitimacy and purpose of the check, including specific details that would not be known to any unrelated or fraudulent party.

Despite this direct verification, I was informed that the matter would require further investigation. I fully understand and respect the bank’s responsibility to prevent fraud; however, I was deeply troubled that even after verification from the issuing company, the check continued to be treated as suspicious.

“Additionally, I was concerned that I was not granted even partial access to the funds. While I understand the check was being reviewed, I was not given an expected timeline for resolution. I also requested that the check be rejected if it could not be processed; however, that request was not accommodated.”

I must also respectfully express that the nature and extent of this situation has caused me to feel unfairly scrutinized. Given my long-standing relationship with the bank and my consistent account history, this experience felt inconsistent with the level of trust and respect I have previously received. I cannot ignore the concern that my treatment may have been influenced by bias, as I do not believe the same level of doubt would have been applied under different circumstances.

As a result of this experience, I have begun removing funds from this branch, as trust is essential in any banking relationship.

I am requesting the following:

* A clear written explanation of why the check continues to be held despite verification from the issuing company
* The specific steps being taken to resolve this matter
* A defined timeline for resolution
* A review of how this situation was handled, including whether proper procedures and customer care standards were followed

I value professionalism, fairness, and transparency. I am hopeful that this matter can be resolved promptly and that appropriate steps will be taken to ensure that no other customer experiences a similar situation.

⸻

“I am an African American customer, and despite the check being verified multiple times a representative of Indian descent, the manager Ms Beaumont, continued to call it suspicious. Being repeatedly dismissed even after confirmation raised serious concerns about unfair and potentially discriminatory treatment.”

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Lakeisha Herbert

Changing my bank and closing this account as soon as I can open a new account. Charge exorbitant fees! They have every alert available through the app and website except low balance. This is so they can charge overdraft fees. They charge $35 for $2.15.

I opened an IRA CD with a 1-year maturity.
At the maturity date, I did not receive a notice of maturity, and as such, did not go into the bank to renew the CD.
The rate went from 5.5 percent to 0.1 percent since I did not visit the bank to renew.
When I did get a call from the bank, I went in and the woman told me since they didn't hear from me, they renewed the CD at the lower rate.
So, the bank was able to renew my CD at 0.1 but not at the going rate of let's say 5.0.
That cost me around $1,000 in interest.
The bank used my money for their reserves to lend out more money, and make money, and pay me almost nothing in interest.
I asked if they would retroactively pay the interest since I didn't receive the notice. They said no.
I took my money and left, and will never go back.
STAY AWAY FROM FIRST HORIZON!!

They have done it again :( I deposited a check on 3/6. It gave me a message that the funds would be available in 2 days, then later I received a message from them: "We are delaying availability of this deposit. These funds will be available for withdrawal (e.g., for cash withdrawal, check payments or funds transfer), from your account on 03/10/2026." That was fine with me. The problem is today is 3/11 and the funds are available like they promised and there is no way to get a hold of anyone via telephone. So sad. It's my fault that I'm dealing with a business that rated bad with a 1.7 stars.
Update: Today is 3/12 and the funds are still not there :( They repeatedly do this. How can I trust FHB?

I find this bank to be a joke. I use online banking a lot and constantly get blocked by them saying I have wrong password code, even though it’s the pass code THEY send me. The online number they give you ON THEIR SITE is incorrect… it doesn’t work. I blame this on their CEO TOTALY. Don’t use them.

I had an amazing experience at the Palm Beach branch
Staff is caring, kind,compassionate and very knowledgeable !
It makes me feel good to know that there are still people in the industry who provide exceptional customer service

BAIT and SWITCH! I opened an account with this bank (for lack of a better word). The promotion was $450 for checking and $300 for savings (with a $ 3,000 deposit in savings). Opened both accounts together. I transferred money to my checking account from another bank and then transfered $3050 to savings to meet the requirement. Got the $450 checking promotion. Called customer servic for this promo. The ldy said yes you have met the conditions and I will escalate it. A week later called again as I had gotten no answer. Another rep advised that these were not new funds and hence not eligible for the promo. After 4 months, they denied the promotion, saying the $3000 was not new funds but was transferred from an existing account. BEWARE!

They refuse to refund bogus service charges and have intentionally mislead me.
I've had an account with this bank for many years. They changed the terms and conditions on my account without notifying me in July 2025 and began charging me a $10 monthly service charge. I immediately went to my branch and brought this to their attention. I was told that this was a computer error and that this charge would be refunded. I have a small balance in this account and do not check my statements regularly. I trusted their word and believed that this charge would be refunded.
After checking my statement in February 2026, I noticed that they continue to charge me this monthly fee. If I had known that the terms of my account had changed I would have closed my account. Instead, they have charged me a total of $80 and my branch manager refuses to refund this amount even though they gave me false information.
Nobody should trust this bank with their money.

I don’t write reviews often but I have nowhere else to vent my frustration and my issue with this bank. I signed up for a checking and savings account, with the bonus being the biggest incentive. They claim that if you open a savings account at the same time that you open your checking account and deposit $3K within a certain amount of days and maintain a $3K balance for 90 days that you’ll get an additional $250 bonus. They are refusing to give me my $250 bonus, because they said I did not maintain $3,000 for the full 90 days. The reason they’re saying I didn’t maintain it is because my account qualified for $0 dollar fees, meaning the quarterly $5 fee would be waived for me. Well, the way they “waive” this fee is by deducting it from your savings account and immediately reapplying the $5 back into the account. They literally take it out and reapply within the same day . Because it shows -$5 in my checking account even though it shows the $5 being credited back IMMEDIATELY, they are saying that my account went under the $3K limit. First of all, I didn’t take my account under $3000, they did. And they did it because that is their process of “waving” fees. I could understand if my account went under by $5 because of a fee that I actually owed, but I didn’t owe it. I am so unbelievably angry and frustrated. And the worst part is there is nothing you can do about it. If you call, you are not going to be able to speak to anyone other than the customer service people or maybe their supervisor. I just keep getting told that they’re working on it and they will get back with me once they have a resolution. That was a great answer at first, but three weeks later I realize I am just being strung along. I guess they feel like the longer they tell me that they’re working on it, I will just forget about it. I have never known a bank to be so outrightly deceitful and get away with it. I’m sure there are people out there that are happy with First Horizon, but based on the other reviews I don’t think there are many. I strongly suggest you read reviews and go to any other bank before you open a new account or start a brand new relationship with this bank.

So bad in so many ways, it's too long to describe.
Moving all monies to Chase.
It seems that some of their people are very nice,but nice does not equal competent. Run from this bank.

Giving them 1 star is too much. They ripped me off on a promotion. Bait and switch. Filed a charge with banking regulators. Not a good business! Lost trust! Inadequate communications. Horrible experience. Worst bank!

I've had a good experience with my personal banker and once I had a personal contact there, it made my experience with every day and speciality banking so much better. I highly recommend banking with something you know. Their tech is good enough and getting better too!

I've been using this bank since 1985 when it was Bank of Lafayette. In 1996, Iberia Bank bought Bank of Lafayette. In 2020, First Horizon bought Iberia Bank. For the 11 years when it was Bank of Lafayette, no issues. For the 24 years when it was Iberia bank, no issues. Since First Horizon bought it, issues. The most recent one takes the cake. My daughter, who has had an account at First Horizon for 16 years, had her debit card blocked on 12-20-25. She contacted digital banking and was told the bank blocked her card for suspicious activity. She went to the bank and was told that the bank can't block her card, digital banking blocked it. She contacted digital banking again and was told they would issue another card. On 12-21-2025, she found out that the bank closed her account and would issue a check for the balance within 7-10 days! She has 4 kids, and had several Christmas presents to pick up for them before Christmas. She can't write a check, use her debit card, or withdraw her cash from her account. I will move my accounts from First Horizon, to one of my other banking institutions. I've had suspicious activity caught on my debit card from a different bank, and it wasn't suspicious on my part. My bank canceled the card and sent me an new one. This has happened 3 times this year. First Horizon should be ashamed of themselves!

'm unable to access my account, when I login it says restricted.
When I called they ask me to provide debit card information and
account number information or vist the branch. I'm currently
travelling its not possible for me to visit the branch and I don't
remember my account number and I did not have the debit card
with me. The customer service refuse to use other infromation as
verification or other verification method. I won't be return from my
travel until next month. It is simply unacceptable for me to unable
to access my account in a meanwhile.

Good protection

This is the only bank I've had for my entire adult life(about 20 something years). About a month ago, something behind the scenes changed with no notice. Normally I keep my debit card off until I'm about to make a purchase at the register. The i go into the app and see my available balance and turn my card on. As soon as its run, I turn it back off again. Now the available balance has been wildly going up and down and my list of transactions won't reflect exactly what's happening. And because im not used to this unreliability, it has caused me to go negative. I try to go to customer service and even though i havent changed any thing about my spending habits, they give me the run around and dismiss me with generic answers that I had a feeling would be thrown at me even though I tried to give details to preemptively shut that road down. Im too tired to work hard, on my own time, to try to keep the money I've already worked hard to earn in the first place. Once I get paid again to cover the negative balance, I'm shutting this account down and moving on.

Long time customer treated poorly and unprofessionally specifically at Hendersonville Branch. Ben and his team are poorly equipped with customer service skills, follow up skills, taking ownership of requests, they are not to be trusted.

Worst home equity line account product ever. Have had so many errors it's disgusting. Difficult to apply principal reductions. They lost a payment never contacted me and all of a sudden after I call to inquire they find it.hmm. ongoing issues since June and it's now October