Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... Zobacz więcej

Oceniono na 5 z 5

A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of fram... Zobacz więcej

Oceniono na 4 z 5

Firmoo have a great customer service team who are very quick to respond to any issues. They have a great selection of glasses, l have bought several pairs at this stage. It has happened a few times wh... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From start to finish 5star company. I have purchased my 5th pair of glasses. I have 3 tinted shades 1 photochromic 1 regular. ALL VARIFOCAL prescription. From ordering to delivery to Custo... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z dodatkami
  3. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

710 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Zero complaints and lots of compliments!

Zero complaints. Getting compliments on each pair. Ordered 3 pairs of glasses, 1 pair of sunglasses and a leather look case for €151.00. Can barely get a single pair of glasses for that price in retail opticians these days. Paid €15 for express shipping on top of that and received my order in 7 days!

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent CS

Glasses prescription was translated by CS and it made ordering very easy. Follow up was very helpful too. Excellent service.

11 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Recommend

Once you have your prescription and follow the instruction for measuring (if not provided by your Optician) then this is so easy. I would definitely use again and highly recomment. It takes about 2 weeks to receive your glasses, they fit perfectly and the prescription is accurate.

13 lutego 2026
Opinia niezależna
Oceniono na 2 z 5

Poor viewing experience

I uploaded my prescription, but my glasses don’t improve my eyesight as they should. I can’t wear them at all for watching TV which was what I had planned. The glasses themselves look nice but they are quite big and I looked for a smallsize. They fit well but look very big on me. That may be my own fault as this was the style that I picked.

14 lutego 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Dear Customer,
Thank you very much for your detailed feedback. We’re truly sorry to hear that the glasses are not working as expected and understand how disappointing this must feel, especially when you were looking forward to using them for watching TV.
After checking your order, we can see that you purchased two pairs with different usage:

One pair for near vision, which is generally suitable for close-distance use such as reading or working on a computer.

One pair for distance vision, which should be appropriate for activities like watching TV or viewing objects far away.

To better understand the situation and find the exact cause, we will contact you by email shortly to confirm some specific information. Kindly check your inbox and reply with the requested details so we can analyze the issue thoroughly.
Please rest assured that we take this matter seriously. We will absolutely provide a reasonable solution and compensation. Your satisfaction is very important to us.
Regarding the frame size and style, we will also include a size guide and tips to help you select a more suitable frame in the future. Our team will be happy to assist you in finding a better-fitting option.
Thank you again for bringing this to our attention. We’re committed to resolving this for you as quickly as possible.
Kind regards,
Customer Service Team

Oceniono na 5 z 5

Great experience

Great experience, quality and preparation time. I am very positively surprised especially for this price.

12 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

I was taken aback at how long it took

I was taken aback at how long it took. And I cannot use the glasses as they are incorrect for my eyes in that I cannot see with them as if they are the wrong lenses or I measured the distance between pupils incorrectly.
Having just read Firmoo’s reply to my post, I am most impressed by the way in which they are addressing this issue and how seriously they are taking it. I so wanted my Firmoo experience to be positive so as to be able to recommend them to family and friends. I am optimistic that this will still be the case.

17 lutego 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Dear Customer,

Thank you for sharing your experience with us. We are truly sorry to hear that the shipping time was longer than you expected, and even more sorry to know that the glasses are not working properly for your vision. We completely understand how frustrating this must be.

To better understand what may have happened and identify the exact cause, we will be sending you an email to confirm some specific details about your prescription and vision experience. Kindly check your inbox and reply with the requested information at your earliest convenience. This will help us thoroughly analyze the issue.

Please rest assured that we take this matter very seriously. We will absolutely provide a reasonable solution and compensation. You will not be left bearing the loss.

We sincerely apologize again for the inconvenience and disappointment caused. We truly appreciate your patience and will do our best to resolve this for you as quickly as possible.

Kind regards,
Customer Service Team

Oceniono na 5 z 5

excellent service

Very easy to operate the site, excellent variety of women glasses and fast delivery. Very happy with the service overall!

4 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I ordered my first pair of glasses a…

I ordered my first pair of glasses a few weeks ago . I was so skeptical as the price for varifocals was unreal but I didn’t need to be. The quality of the glasses was unreal and I have got so many compliments on them . Also the customer service is amazing

30 stycznia 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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