Final Rentals Recenzje 

FinalRentals’ customer support was very professional and helpful in resolving an issue I had with a local rental operator and helping me recover my money.

I would be happy to give FinalRentals a 5-star rating for their support. However, I believe there is still work to be done to ensure that the local operators working through their platform are reliable and provide the level of service customers should expect.

I would consider renting through FinalRentals again in the future, but I would personally avoid the specific operator I dealt with in Thessaloniki, listed on Google Maps as Planet Cars.

If FinalRentals improves its control and selection of local partners, I would definitely consider increasing my rating in the future.

Final rental in Thessaloniki dose not exist.It is a fraud.
They advertise their cars as Final Rentals and the real name is GS Planet. Their cars are in poor condition, bad costumer service and they do not return your deposit.

The company charged 980€ deposit and already 3 weeks passed but no refund was made for the deposit. I contacted them multiple times, but the only response I get is we are looking into it!! This is unacceptable.

⭐⭐⭐⭐⭐ Excelente servicio y experiencia. Todo fue fácil, rápido y profesional. ¡Muy recomendable!

The support I got from the company was great in dealing with one of their agents in Thessaloniki. Once they got informed about my issues they did their best to solve them and they made it.

Overall experience is great. We arrived in Thessaloniki, waited for about 15 mins afterwhich we were picked up to local car rental's office Planet Rentals by a lady in a van.

She recommended us to take the insurance when renting car, even though, I have my own travel insurance up to 2 thousands euros damage. Eventually we did, Planet Rentals also took 1305 euros from my credit card, as a security deposit.

We returned the car on 25th June, all went well, no damages and so on. I was told the security deposit took around 25 days to arrive back at my account, so I waited. But after more than 25 working days, I still did not see the deposit refunded the my account. I started sending both Planet Rentals and Final Rentals emails asking about it.

Local office Planet Rentals took a long time to answer, after multiple whatsapp calls and messages. They sent the deposit back shortly after, but it was missing 46 euros.

Planet Rentals claimed that it was bank processing fees, however, was unable to provide a receipt of the transaction. I contacted my bank and they confirmed they did not take any fees from this transaction.

Luckily, Final Rentals acted very professionally, they helped expedite the security deposit return at first, then moved on to help investigate about the missing 46 euros.

Eventually, Final Rentals reimbursed the missing 46 euros amount. I'm not sure how I would get it back without them.

I would have given 2 stars, since the whole experience was good, but the missing amount in security deposit return really left a bad impression. I leave 4 stars since Final Rentals handled the case very well, and I got the money back.

My rental reservation was cancelled only one month before my holiday because of issues with the local partner. I understand that the company had service problems, but cancelling a confirmed booking this close to my trip is extremely disappointing.

What makes it worse is that no alternative vehicle was offered, no replacement booking was arranged. I was simply told that my money would be refunded and that I would have to deal with finding another rental myself.

Cancelling a booking is one thing, but leaving the customer to deal with the consequences one month before their holiday is another.

Perfect car for what we needed over a 3 week period. Easy collection and dropoff, thoroughly recommend

Extremely Poor Experience – Avoid this Rental Agency

I am writing this review to warn other travelers about the terrible experience I had with Finalrentals in Athens.

My booking was a disaster from start to finish. I paid for an SUV, but upon arrival, I was provided with an older, smaller, non-SUV vehicle that was clearly not in a roadworthy condition.

The vehicle had numerous serious defects that the local agency failed to address:
The air conditioning was completely non-functional, which was unacceptable in 36+ degree heat, especially while traveling with children.
The remote key did not function, and the central locking system was broken, meaning we could only unlock the driver's door and had to load our luggage through the backseats.
The car had repeated issues starting the engine.
The dashboard displayed an "Error 3" message throughout the rental.
There were broken exterior lights and unexplained buttons on the dashboard.
Despite multiple attempts to resolve these issues through their support team, the local branch was completely unresponsive during my rental. To make matters worse, the customer service experience was aggressive, unprofessional, and dismissive of these legitimate safety and contract concerns. They flatly denied these issues, despite video evidence I provided, and refused to offer any compensation or refund for the service failure.

The atmosphere at the rental office during both pickup and return was tense and hostile, and it was clear that they were providing substandard vehicles to all other customers as well.

Do not rely on this company for a stress-free rental. Their lack of accountability, poor vehicle quality, and disregard for customer service have ruined a significant portion of our holiday. Save yourself the trouble and book elsewhere.

easy to book. i had to cancel because my plans changed and they were very responsive and helpful. very good service

I have been renting cars for around 20 years, and unfortunately this was by far my worst experience.

I rented a car from Finalrentals Thessaloniki through DiscoverCars, 24–27 June 2026, confirmation number FRGR202606224349.

The pickup was delayed. Although my booking showed a later pickup time, I had called the branch in advance and was told they would be there within 5 minutes, but I still had to wait.

The return was also frustrating. While we were already on our way to the airport, the shuttle driver realised that other customers were returning cars, made a U-turn back to the office, and I then had to wait while their vehicles were checked before we continued to the airport.

Most importantly, my €900 security deposit has still not been returned. The car was returned on 27 June without any damage or outstanding charges. I contacted the company, provided the information they requested, and I am still waiting for my money.

The delays, poor communication and unresolved deposit have made this an extremely disappointing experience.

I would not recommend Finalrentals Thessaloniki.

Unfair practices and unexpected extra fees!

​Avoid this agency if you don't want surprises. I rented a Seat Mii for two days. Upon collection at the station (Anapafseos 33), the vehicle was handed over to me already dirty on the exterior. The staff member explicitly told me verbally not to worry about the outside since it was already dirty, and to just keep the inside tidy.

​However, upon returning the car in perfectly normal condition, they arbitrarily charged my card €40 for "cleaning"! Fortunately, I have a timestamped video from the exact moment of pick-up proving the car was handed over dirty.

​Charging a customer to wash a car that was delivered dirty in the first place is completely unacceptable. I have formally disputed the transaction (chargeback) and reported this incident. Save yourself the stress and rent elsewhere!

The deposit for our rental car wasent returned. A very rude handler in thessaloniki office.

Esperienza pessima con Final Rentals ad Atene. Abbiamo prenotato l’auto tramite Discover Cars e, già al momento del ritiro, la gestione è stata molto caotica: il personale non riusciva a trovare la nostra prenotazione e abbiamo dovuto mostrare il voucher per poter ritirare il veicolo.

Ci è stata consegnata una vecchia Fiat Doblò in condizioni molto scadenti, con l’aria condizionata completamente non funzionante. Abbiamo segnalato il problema appena 5 minuti dopo la partenza, ma ci è stato detto che non avevano altri veicoli disponibili. L'unica soluzione sarebbe stara tornare a cambiare l'auto due giorni dopo, cosa impossibile poiché stavamo lasciando Atene. Allora ci è stato chiesto di richiamare il giorno successivo comunicando la nostra posizione e ci è stato assicurato che avrebbero cercato una soluzione. Abbiamo richiamato come richiesto, ma non siamo mai stati ricontattati.

Siamo quindi stati costretti a utilizzare per 5 giorni, a fine luglio e con temperature elevatissime, un’auto senza aria condizionata, rendendo gli spostamenti estremamente disagevoli e compromettendo seriamente la nostra vacanza.

Alla riconsegna abbiamo nuovamente segnalato il problema, ma il responsabile, invece di scusarsi o cercare di rimediare, ha alzato la voce e ci ha detto che, avendo pagato poco, dovevamo aspettarci un’auto senza gli optional scelti. Un atteggiamento totalmente inaccettabile e non professionale.

Inoltre, ci è stato richiesto un deposito di 1.800 € anziché 900 € indicati nel voucher, ma lo abbiamo notato dopo... e solo alla riconsegna ci è stato comunicato che sarebbe rimasto bloccato per circa un mese.

Non ci aspettavamo un servizio di lusso, ma semplicemente un’auto funzionante e un’assistenza adeguata. Non abbiamo ricevuto né l’una né l’altra. Esperienza assolutamente negativa e compagnia che non consigliamo.

EDIT: Siamo al 24 agosto, più di due settimane dopo la recensione e la richiesta di contattarli alla mail che indicano in risposta, e non hanno fatto nulla. Continuano a dire di essere in attesa che il partner locale risponda, ma data la maleducazione dimostrata non lo faranno mai.
Rispondono così solo per fare perdere di valore la cattiva recensione...
EDIT: 25 agosto. Dopo l'aggiornamento di ieri oggi rispondono che, (tra le altre cose negate o minimizzate) il personale nega di averci trattato male (ma dai?) e che forse l'aria condizionata non è che non funzionasse, ma magari non era abbastanza forte dato il caldo...
Cioè presi pure per scemi dopo il danno...
STATE ALLA LARGA

Very nice car and the staff was very friendly and helpfull

Attenzione all'agenzia di Salonicco! pessimo servizio navetta all'aeroporto, oltre un mese di attesa per riavere il deposito di 700 euro e alla fine ci hanno trattenuto 35 euro senza motivo. Pessimo supporto anche da parte di final rental, dopo settimane di mail di sollecito senza soluzione ho contattato direttamente l'agenzia di Salonicco e dopo avergli intimato di aprire una disputa per un addebito illecito mi hanno finalmente rimborsato

Don't use Final Rentals!
We had to fight for 2 months to get our Deposit back!
And we still haven't gotten it all back.
We're still missing 60 Euro!
We gave the car back in perfect condition the 9'th of June in Thessaloniki.
And the whole rental situation in Thessaloniki was very strange:
Not being picked up in the airport as promised.
The driver couldn't be found and he did not answer his phone, was the message we got when we called the office several times.
When he finally showed up to get us and a young couple, he was driving a very very long way out in the countryside to get to the office.
On our way back we discovered that the office was only few minutes drive from the airport!
It turned out it was only a mother (the woman answering the phone when we called from the airport) and her son (the driver) who was running the business.
And it was a complete mess with people waiting at the door to the office when we finally got there. People who were about to miss their flight because nobody was in the office to take their car and drive them to the airport.

Bij aankomst op de airport in Santo Domingo bleek er geen huurauto beschikbaar te zijn voor ons. Economy booking heeft de huur van de auto uitbesteed aan aan final rentals. Bij aankomst namen wij contact met ze op en gaven ze op de app aan dat er geen auto beschikbaar was en ook geen alternatief, ze verwezen ons terug naar economy bookings. Telefonisch waren ze niet bereikbaar voor ons. Na veel moeite kregen we contact met economy bookings waarna zij dit tevens na gingen vragen bij final rentals. Ze bevestigden ons dat er inderdaad geen auto voor ons beschikbaar was terwijl wij al in april van dit jaar alles hadden betaald, ruim € 800,-. Ze boden geen excuses aan en geen alternatief. We moesten het maar uitzoeken op de airport met ons gezin na een lange vlucht. Ze gaven aan de boeking te zullen annuleren en ons geld terug te storten. Op de airport hebben wij een auto gehuurd bij een andere verhuurmaatschappij en waren daardoor ook nog duurder uit omdat we geen keus hadden. Inmiddels zijn we weer thuis na 3 weken en heb ik meermaals contact gezocht waar ons geld blijft wat ze al hebben sinds april. Nog steeds wachten wij op ons geld terug wat wij aan economy bookings hebben betaald! Hier huren wij dus nooit meer een auto

Abbiamo prenotato un’auto presso final rental Salonicco tramite discover cars. Servizio pessimo, macchina tutta segnata, ci sono venuti a prendere con un’auto caricandoci in 5 più autista dopo ripetuti solleciti. Al retorno ci hanno detto che un paio di segni non c’erano e hanno preteso di addebitarci 1100 euro. Ci hanno davvero truffati ed erano in malafede sicuro. L’auto aveva fatto pochissimo km ed era rimasta in un parcheggio chiuso e controllato di un hotel a 5 stelle. Assolutamente non prenotate mai con certa gente! Per fortuna avevamo fatto assicurazione full coverage con discovercar e ci rifonderanno.

I have booked car in Thessaloniki. Final Rentals outsource it to local firm Planet Cars.

I will separate my experiences:
1) team in Thessaloniki was very friendly, we arrived at 3am, we were picked up at the airport and staff even recommended cheap hotel nearby. Car was in same category as ordered, AC was working REALLY fast, car had enough power to drive to big mountains. I had no issues with it. - 5*
2) If you will borrow car in Thessaloniki via Final Rentals, be aware that there might be trouble with returning deposit. I do highly recommend to contact finalrentals support right after you return car. Deposit is being held via Planet Cars, not Finalrentals. I wonder if and when would Planet Cars return deposit on their own... I recieved deposit back after 39days (in Planet Cars terms they are promising 10-21days). Returning deposit = 0*
3) email conversations with finalrental's support was more than pleasant and fast, and after sending them first email, I got money back within week. 5*

From what I heard from their CEO via email conversation, this issue is only with Thessaloniki.

Next time I will double check if car rental company provides their own vehicles or if they outsource it.