Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Zobacz więcej
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Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and... Zobacz więcej
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Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Not a provider I would choose VERY OVERPRICED
Bought a new build property which ONLY and EXCLUSIVELY has FibreNest, so had no other option but to go with FibreNest. Prices are ridiculously over inflated and both times I called their team to speak about prices and how long before they opened up to other providers… they were not very helpful… pretty much that’s the price you pay or you don’t get your broadband.
Following the house sales advisers advice I opted for monthly rather than annual contract in hope they release to other providers soon at an extra cost of £4 month to not be tied in. I left a great service provider at my last house getting 900mbs for £31.99…. I now have to pay £40 mth just to get 75mbs…. Which actually keeps dropping service too.
The only simple part was setting up the WiFi online as the box was already situated in the new house. That is once I obtained the correct code as the one left in the house on the promotional leaflet was out of date or just not working.
Overall I think FibreNest are OVERPRICED and in my experience with speaking to their team there is little knowledge or customer care.
5 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Liz,
Thank you for reaching out to us.
Sorry to hear you are experiencing issues with the performance & speeds of the service. I will ask a member of the team to reach out so we can look into this property.
Kind regards,
Andrew.
WIFI - NO internet access
WIFI - NO internet access.
Ethernet (wired) network still has internet accesss.
They helped do a soft re-set on router & they reset their end too.
25 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Mr Hamett,
Thank you for leaving us a review & positive feedback.
I am so pleased the team supported you to complete various resets. I will refer this praise with the team.
Kind regards,
Andrew.
Quick service
Quick service. Wasnt waiting around all day for them to come. Great job done by david.
20 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Jane,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the engineer David & he was efficient. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Odpowiedź od FibreNest
Good afternoon James,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been fantastic & efficient, I will refer this onto the team.
Kind regards,
Andrew.
Scott Morrison & Garry Balmer attended…
Scott Morrison & Garry Balmer attended my property this morning to replace the router for our WiFi. Both guys were lovely genuine guys. Chapped the door, let me know who they were on arrival, and were in and out in no time!
24 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Rachel,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with the engineering team & they supported you to resolve the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Once we were told the Fibrenest was…
Once we were told the Fibrenest was connected . The support I got was wonderful and my questions answered so I understood what to do.
24 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Mrs Muir,
Thank you for your review & positive feedback.
I am so pleased you were well supported by the team to activate & create an account, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very efficient and helful customers
Very efficient and helpful customers
24 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Abednego,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were very efficient and helpful.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Odpowiedź od FibreNest
Good afternoon Scott,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team who is actively working with you to resolve the issue. If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
Great service from David Cunvin
Great service from David Cunvin, gave me a call an hour before arrival was on time and fixed the issues I was having. Explained everything in a clear and easy to understand way!
23 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Lucy,
Thank you for your review and feedback.
It's good to hear you had a great experience with our engineer David and he arrived on time and fixed the issues you were having.
It's also good to hear he explained everything clearly in a way that's easy to understand.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Fast but struggled to fix first time
We are not happy with our internet going down, getting 'fixed', then immediately going down again. But the response was as fast as could be reasonably expected. Total internet down time 5 days (over weekend)
15 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Mr Jacara,
Thank you for your review and feedback.
I'm sorry to hear your service went down shortly after the issue was resolved and you were left without service.
If you have any further issues, please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
Scott Morrison attended the day before…
Scott Morrison attended the day before I was booked in and had my internet up and running within the hour. Great service
22 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Lorna,
Thank you for your lovely review regarding our engineer Scott. It's great to hear he attended earlier than expected and had your service up and running within the hour.
This will be shared with the team.
Kind regards,
Will
David & Kieran were fab!!!!!!
David & Kieran were fab, super friendly, efficient & got the job done in no time! Not a single thing to worry about!! Thanks to the both of you, set of legends!👏🏻
22 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Ellie,
Thank you for your review and feedback regarding out engineers David and Kieran.
It's great to hear they were friendly, efficient and got the job done quickly. This will be shared with the team.
Kind regards,
Will
First class customer support
First class customer support from Zoe Wilcox and customer service from engineer Scott Morrison.
20 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello William,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Agent Zoe and Engineer Scott and they were able to help. This will be shared with the team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Very efficient
Very efficient. Phoned to report a fault on Monday and the engineer came out today and problem was sorted very quickly
21 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Patricia,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Team and engineer and they were able to resolve your issue very quickly.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Great experience,the advisor was great…
Great experience,the advisor was great and dealt with my enquiry right away.
21 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Leigh,
Thank you for your lovely review!
It's good to hear you had a great experience with our customer support team and the advisor dealt with your enquiry right away.
This will be passed along to our team.
Kind regards,
Will
Excellent broadband
Excellent broadband. Easy installation and great customer service team on hand. The lowest package is speedy enough so don’t worry about going for the top one! :)
29 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Bethany,
Thank you for your review and feedback.
It's good to hear you have had a great experience with FibreNest and our customer service team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Terrible service with no way out
Terrible service with no way out and ridiculous prices £47 a month for 500mb sky offers 900mb for £27 a month but I can’t change because they’re running a monopoly with persimmons homes and I could tolerate all of this if it wasn’t for the fact it drops every 10 minutes making playing online games or streaming tv shows impossible
And if anyone from the customer support responds to this if you can’t take money off or give me the best router you can provide then don’t speak to me
20 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Jack,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Will
Pawel communicated well and fixed the…
Pawel communicated well and fixed the issue in a short period of time. Excellent service.
20 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Ewan,
Thank you for your review and feedback regarding our engineer Pawel.
It's great to hear he provided excellent service when fixing the issue and communicated well. This will be shared with the team.
Kind regards,
Will
Excellent job by David and Will
Excellent job by David and Will. From the phone call pre attendance to the point they left, everything was conducted professionally and well explained to me
20 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Tahir,
Thank you for your review and feedback.
It's great to hear you had an excellent experience with our engineers David and Will and they were professional and explained everything well.
This will be shared with the team.
Kind regards,
Will
Scott Morrison - fibrenest engineer
Our engineer Scott Morrison arrived good and early in the morning. Scott diagnosed the problem quickly and came up with an effective solution without putting holes in our freshly plastered new wall! Great job well done.
16 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Mike,
Thank you for your review and feedback regarding our engineer Scott, it's great to hear he was able to diagnose and resolve your problem.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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