Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Zobacz więcej
Reakcja na opinię
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and... Zobacz więcej
Reakcja na opinię
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Poor network poor coverage 👎🏾👎🏾👎🏾
10 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Georgette,
Thank you for reaching out to us.
I'm sorry to hear you have been experiencing poor coverage.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details. Please contact us support@fibrenest.com so we can support you further.
Kind regards,
Will
FibreNest dealt with our faulty…
FibreNest dealt with our faulty connection within a day - Jacques was great and had everything sorted by lunchtime.
9 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Em,
Thank you for your lovely review regarding our engineer Jacques.
It's great to hear he was able to resolve your issues promptly.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Shody company that’s got you over…
Shody company that’s got you over barrel charging unnecessary fees. I’ve been forced to take out broadband with this company after buying what was a persimmon home who make it impossible to get service from alternative providers. Prices are £10-20 more expensive with slower speeds than other providers and they force £25 set up fees on you that aren’t required - the broadband was already in place following the previous owner. When I challenged it they’ve tried to tell me an engineer is required to fit a new router despite the current router working fine. They’ve then told me the set up fee is non-negotiable and the only way to not pay it is to sign up for a more expensive monthly charged package. Money grabbers!
9 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Sarah,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the activation/ set-up. I can see you are currently in contact with a member of the team who is actively working with you on this case.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Andrew.
Awesome Customer Service Delivery
The speed of delivery of the new router and the customer service by Mikolaj that made it possible is awesome.
2 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Emil,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you had a positive experience with Mikolaj & efficiently received the new router. I will raise this feedback with the team.
Kind regards,
Andrew.
The customer service staff was very…
The customer service staff was very professional and courteous. My request was attended to promptly. Well mdone!
7 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased the team were professional, courteous & efficient, this is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful
Very helpful, goes through every step with you, helps in any way that he could. Also very polite
7 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Emmanuel,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful, polite & supported you. This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Exclusivity and daylight robbery!
Exclusivity on the estate, drop outs on WiFi and it doesn’t cover whole home. Contact them to see what can be done on top of an exorbitant price for a measly 250gb and you guessed it, another exorbitant price for a WiFi extender or whole home which is a quarter of the price of the actual wifi I’m already paying for.
At least Richard Turpin wore a mask!
8 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Peter,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Great communication and fast
Great communication and fast, effective solutions to the issue that I had.
Would highly recommend.
4 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Ian,
Thank you for leaving us a review & positive feedback. I am so pleased the team have efficiently supported you & displayed great communication, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Odpowiedź od FibreNest
Good afternoon,
Thank you for leaving us a positive review, I am pleased the team have been supporting.
I will raise this feedback with the team.
Kind regards,
Andrew.
Prompt and professional customer service
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technical team to resolve the issue and then calling back to inform me and offer further assistance. Thank you all.
6 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Alex,
Thank you for leaving us a review & positive feedback.
I am so pleased Sam supported you to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer was very polite and…
The engineer was very polite and resolved the issue in double quick time
6 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team were polite & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Jacob responded in a timely manner and…
Jacob responded in a timely manner and ensured I was able to have my invoice paid accordingly.
3 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Jacob & he was efficient. That is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Mikolaj answered all my questions very…
Mikolaj answered all my questions very promptly and even called me back 3 times after the call kept getting disconnected. Very helpful and pleasant
4 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Connor,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with Mikki & he was helpful, pleasant & efficient. I will raise this feedback onto the team.
Kind regards,
Andrew.
Knowledgeable staff and smooth service
Knowledgeable staff and smooth service. I am satisfied.
4 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Borys,
Thank you for your review & feedback. I am so pleased the team have been knowledgeable & the service has been good, this is wonderful to hear. I will raise this feedack internally.
Kind regards,
Andrew.
I used to think this was a great…
I used to think this was a great service but seems to have gone down hill . Used to be able to get through on the phone straight away now have been waiting twice for 30mins plus and still no response and no internet
3 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Dan,
Thank you for reaching out to us. Please accept my apologies for the wait times & the delays trying to get through to us via phone . I can see a member of the team has now reached out to you & resolved the issue.
If you need additional support, please reach out to us; support@fibrenest.com.
Kind regards,
Andrew.
Had some trouble connecting after…
Had some trouble connecting after moving into our new property. After a quick call with Anna this was swiftly sorted. Thank you for getting us online as we get to grips with our new home.
3 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Aidan,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive call with Anna & she supported you to set up & activate the service. I will refer this feedback onto the team.
Kind regards,
Andrew.
Great communication!
2 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Mrs Gumus,
Thank you for your email.
I am so pleased to hear you had such a positive experience with the team & they displayed excellent communication, this is such wonderful news. I will raise this with the team.
Kind regards,
Andrew.
Thank you for your support
Lolu, the customer support agent was very helpful. He remotely set up the wifi and guided me thoroughly how to activate. Thank you.
2 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Rajarshi,
Thank you for your review & positive feedback.
I am so pleased you had such a positive experience with Lolu. It is great to hear he was helpful & supported you to set-up & activate the account.
I will raise this positive feedback on with the team.
Kind regards,
Andrew.
Professional & Helpful
It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wilcox who was very professional and patient with me as she talked me through how to rectify my query. Everything was explained in understandable instruction! We have chosen Fibrenest as 3 family members have recommended them. Thank you Zoe for your help. 😊
30 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Mrs Walker,
Thank you for leaving us a review & some positive feedback. I am delighted to hear you had such a positive experience with Zoe, who was professional, patient & supported you with this query.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Erin didn’t mess about
Erin didn’t mess about! She fixed my problem within minutes and knew exactly where the issue was. Good work
2 lipca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Wesley,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Erin & the issue was resolved promptly, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.