The service I received for my recent purchase was first class they even managed to speed through my order in time for a party we had planned.Would highly recommend purchasing from this company for cus... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... Zobacz więcej
Great experience. I have purchased twice now for community events and both the quality of the product (Connect365) and the customer service is excellent. Highly recommended.
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z oświetleniem
- Projektowanie oświetlenia zewnętrznego
- Dostawca żarówek
- Sklep z meblami zewnętrznymi
Napisane przez firmę
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Dane kontaktowe
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Zjednoczone Królestwo
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Doskonała
228 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The place to go!
Great product and great communication by WhatsApp. Answered all questions promptly! Highly recommended
24 kwietnia 2024
Odpowiedź od Festoon Light
Thanks, Chris, we try to be as flexible as we can. We appreciate you taking the time to review our service. If you need anything please let us know :)
Amazing! …
I have had the best experience shopping with this company! Josh was super helpful and went above and beyond when I needed advice! Thank you!
22 kwietnia 2024
Odpowiedź od Festoon Light
Thank you, Laura. It is important to us that our customers get their installation to look how they imagined upon first purchasing the product. Thank you for being understanding! If you need anything in the future please let me know :)
Customer service real person.
I made a quick call about my tracking number and you were very helpful. You explained there was none but offered to send duplicate order. I agreed to wait 3 more days first and the order arrived.
18 kwietnia 2024
Odpowiedź od Festoon Light
Hi Barry, thank you for taking the time to review our service. We appreciate your honesty and pateince with your order. We always try to help in the best way possible. If you need anything else please let us know
Great lights, great service
We'd had a bad experience with some festoon lights bought from another company previously so were a tad concerned - we didn't want to repeat our first expensive mistake. Thank goodness we found Festoon Light. We contacted Josh for reassurance and he talked us through everything we were concerned about - even giving us advice about spacings, bulb wattage and hanging arrangements. Now the lights have arrived it's clear they're a far superior quality to our previous set. Fantastic, thank you Festoon Light.
18 kwietnia 2024
Opinia niezależna
Odpowiedź od Festoon Light
Thank you very much for your review, Sarah. Your kind words are greatly apprecaited. It was great to help you out and we are so glad that you have everything sorted. If you need anything else please just drop us a message!
Odpowiedź od Festoon Light
Thank you Cath. We apprecaite you taking time to review our service. We hope you enjoy your festoon lights! Josh
Festoon Lighting saves the day.
Purchased a Festoon String from Festoon Lighting but was let down by another supplier for the supply of bulbs. Contacted Festoon Lighting 2 days before my event, desperate for LED bulbs and they shipped LED bulbs in time to save the day. Magic!
2 kwietnia 2024
Odpowiedź od Festoon Light
Thank you, Chris, we really apprecaite you taking time to review your experience with us. We are very grateful for this. We hope everything went ok with the event. If you need any assistance in the future please reach out to us. Josh
The lights are really well made
The lights are really well made and look great on the garage
4 kwietnia 2024
Odpowiedź od Festoon Light
Thank you Patricia, we really apprecaite your kind words and taking time to review our service. Any issues please let us know. Josh
Excellent service
Excellent service. I spoke with a guy on the phone, he was very helpful, answered my questions fully and now I have the festoon lighting I subsequently ordered I can say honestly. Excellent quality, well packaged and a prompt delivery too. Thank you very much! 😊
15 marca 2024
Odpowiedź od Festoon Light
Hi Tony, thank you very much for your kind words and feedback about the product and service. If you need anything please just let me know. Josh
Odpowiedź od Festoon Light
Hi Steven, thank you very much for your review. We are really sorry that the first delivery got returned by the courier. As mentioned in our emails to you that was out of our control. We are glad the second order has arrived with you. If you need anything else from us please let us know we would be more than happy to help! Josh
Good Quality
Prompt and very focused product support for queries and good quality products. I would have given 5 star but there is a little inflexibility in cable sizes and configuration. I needed 2M extensions and 1m bulb spacing but had to do with 3M extensions and 0.5m spacing in the drop festoons within the 365 product range. Whilst I now have to commit to some modifications during the install these are good quality festoon lights and I'm happy with the purchase
7 marca 2024
Odpowiedź od Festoon Light
Hi Paul, thank you very much for your review. We appreciate the kind words regarding the quality of the product. We are really glad you are happy with the purchase. We will certainly take on board the criticism regarding the length of our extension cables available. Having a constant flow of stock is something that we are trying to improve for the future!
If you need any help or advise moving forward please let me know we would be more than happy to help!
Josh
The team were amazing
The team were amazing, I had to return the lights twice to get the right brightness. they sent the replacements even before I had returned the originals. Outstanding customer experience and service well done!
15 stycznia 2024
Odpowiedź od Festoon Light
Hi Di, we really apprecaite your kind words and taking time to review our service!
It is paramount to us that our customers get their installation as they want and we will always do everything we can to ensure this is achieved. Thank you once again, please let us know if you ever need anything! Thank you! Josh
Odpowiedź od Festoon Light
Thank you Tim, we really appreciate the review. If you ever need anything please do not hesitate to reach out to us. Josh
Quick and excellent service
1 marca 2024
Odpowiedź od Festoon Light
Hi Paul, we really apprecaite you taking time to review your order. Thank you for your kind words, if you need anything please let us know, Josh
Excellent quality would happily…
Excellent quality would happily recommend these outdoor lights.We are very pleased with our purchase,
9 lutego 2024
Odpowiedź od Festoon Light
Hi Pamela, thank you very much for your kind words. We are so happy you are pleased with your lights. We have spent a lot of time on the Connect365 range and are glad that you can see the benefits in your installation. If you need anything please reach out to us. Josh
good quality light festoons.
8 stycznia 2024
Odpowiedź od Festoon Light
Thank you for taking time to review our service, Clive. It is greatly appreaciated - if you need anything please reach out to us. Josh
What they did was to deliver when they…
What they did was to deliver when they said they would
26 lutego 2024
Odpowiedź od Festoon Light
Thank you for your honest review. Sometimes the simple stuff is all that is needed. We apprecaite you taking time to review our product and service. If you need any help or advice in the future please contact us. Thanks, Josh
Great items delivered quickly and just…
Great items delivered quickly and just as described
23 lutego 2024
Odpowiedź od Festoon Light
Thank you Paul, We apprecaiate you taking time to review our service. If you ever need anything please do not hesitate to reach out to us. Josh
Odpowiedź od Festoon Light
Hi Steve, thank you for your review of our product and service. We are so happy you are pleased with your lights. If you need anything please reach out to us. Josh
My third string of these festoon…
My third string of these festoon lights. They really bring our garden’s seating area to life.
24 stycznia 2024
Odpowiedź od Festoon Light
Thank you for your kind words, Graham. If you ever need any help with your lights please let us know. Josh
Took my money even though no stock and…
Took my money even though no stock and took 10 days to refund
7 grudnia 2023
Odpowiedź od Festoon Light
Hi Steve
Thank you for taking time to review our service. Please accept our apologies for the time taken for the refund to reach your account.
We experienced a fault with our website that allowed customers to order items that were out of stock. We can only apologise for this. We are a small team and we do everything in our power to fix any system faults like this as soon as they are brought to our attention.
We understand your frustration at having to wait 10 days for the refund to arrive in your account however please understand we have no control over how many working days Shopify takes to refund your order. (Normally up to 7 working days).
Please be assured the refund was processed as soon as the request was made by you. I have emailed over to you the time stamped screenshots of the email time and the refund time.
We would love the opportunity to make this up to you and have already reached out to you on the email from which your order was placed. Please respond directly to this email or get in touch with us at info@festoonlighting.com.
We hope to hear back from you soon.
Kind regards
Josh
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