I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... Zobacz więcej
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Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Zobacz więcej
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Zobacz więcej
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Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Zjednoczone Królestwo
- 01872 262567
4,8
Doskonała
143 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - TRURO
Hello Allie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - TRURO
Good Afternoon Sara,
Thank you for taking the time to leave us a review!
I am happy to hear you had a pleasant experience in our Truro store! I will make sure to pass this feedback on to them!
We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!
Kind Regards, JW
Odpowiedź od FatFace - TRURO
Hello Steven
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - TRURO
Hello Thomas
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sizing erratic
Tried jeans on in Truro store for size, ordered on line in the sale - couldn’t even do them up! NOT consistent sizing!
21 grudnia 2023
Odpowiedź od FatFace - TRURO
Hi there, thank you for taking the time to leave your review. I am sorry to hear that you have j had issues with the sizes of your items. If you would like assistance with this, please do email customerservices@fatface.com
Take care, LE
Bought a gilet for my husband
Bought a gilet for my husband. He’s very pleased with it. Will keep him warm and it looks great. Ordered it online and collected it from my local branch in Truro. Staff were very attentive and found my order quickly. Happy customer.
27 listopada 2023
Odpowiedź od FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love fatface
I love fatface. Ordered jeans which are a lovely fit btw and the you arrived the next day. Perfect!
14 grudnia 2023
Odpowiedź od FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your order to be delivered quickly and that the item was a lovely fit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivered to wrong place
Ordered product 11 days ago to be delivered to my local shop. Called in my shop today to find it has been sent to the wrong shop. This now means that I won’t be able to give it now as a Christmas present.
This is not the fault of the shop but the distribution centre. The shop assistants were extremely helpful and explained the situation to me.
5 grudnia 2023
Odpowiedź od FatFace - TRURO
Good afternoon, Mark.
Thank you for taking the time to leave us this review.
I've taken a further look into this for you and cannot see that you have contacted us at customer services regarding this, so I have emailed you to try and help resolve this matter. In the meantime, I thank you for your patience. JB
Odpowiedź od FatFace - TRURO
Good afternoon, Felicity.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good quality and a fun gift fun monkey slippers for my…
Good quality and a fun gift for my husband’s birthday
22 listopada 2023
Odpowiedź od FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic quality coat
Fantastic quality coat, so warm and cosy and fully waterproof. Got it in the sale so was a bargain, but knowing how good it is now it would pay full price again. Delivery to store was great as well - free and efficient.
25 listopada 2023
Odpowiedź od FatFace - TRURO
Good afternoon, Eliza.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
Convenient and hassle free shoppping
I made a click and collect order and a home delivery order recently. Both orders arrived promptly. The home delivered item was perfect, a great fit and I'm delighted to say I wore it that same day. The click and collect order I collected from store, I had to wait a couple of minutes , that was all and the coat I'd ordered for my daughter turned out to be the best coat we've bought in a few years and at a cheaper price than anywhere else , and , more importantly, she loved it and wore it round the house all evening! Can't fault our experience.
24 listopada 2023
Odpowiedź od FatFace - TRURO
Good afternoon, Bernadette.
Thank you for leaving us this review about your instore and online shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Happy customer
Lovely skirts especially lovely as in the sale. Pleasant staff. Looking forward to wearing them.
20 października 2023
Odpowiedź od FatFace - TRURO
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Versatile Top
Easy to order online. Polite, friendly and helpful staff in Truro FatFace store when I collected my parcel. Pretty patterned top, lovely colours. Loved the material and style...you can dress it up or down. True to size.
18 października 2023
Odpowiedź od FatFace - TRURO
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Fatface festive fashion
Easy ordering and delivery great store and friendly staff quality merchandise
Good selection of festive fashion
18 października 2023
Odpowiedź od FatFace - TRURO
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Easy to use Click & Collect Service
Easy to use Click & Collect Service, friendly and helpful staff, and good quality trousers
17 października 2023
Odpowiedź od FatFace - TRURO
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Staff are always very friendly and…
Staff are always very friendly and helpful. , the clothes are well made and veriety of designs. .
16 października 2023
Odpowiedź od FatFace - TRURO
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I love the clothes
I love the clothes, good quality and when I order they come promptly
12 października 2023
Odpowiedź od FatFace - TRURO
Hi Sandie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Emily was superb
Emily was superb , pleasant smiling and nothing was too much for her . Made the whole experience pleasurable
30 września 2023
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hi Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward and easy to order…
Straightforward and easy to order online.
Click and collect - tried on jacket in shop which was a good fit.
Delighted with jacket.
Very happy with the whole process.
26 września 2023
Odpowiedź od FatFace - TRURO
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
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