Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Zobacz więcej
Reakcja na opinię
In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... Zobacz więcej
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Zjednoczone Królestwo
- 01872 262567
4,8
Doskonała
151 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great clothing.
Ordered two shirts to pick up from the Truro store. Always a pleasure to shop there, the staff are super friendly and helpful.
22 sierpnia 2024
Odpowiedź od FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful jolly staff
16 sierpnia 2024
Odpowiedź od FatFace - TRURO
Hi Andrea,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. Many thanks-AB.
Bought online this time
Bought online this time, quick and easy. I usually go to the Truro branch where all of the staff are so helpful!
12 sierpnia 2024
Odpowiedź od FatFace - TRURO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face Truro
Visited Fat Face in Truro and had a lovely experience. Staff were friendly and helpful, but Katie was outstanding. She was helping me choose outfits by the changing rooms. I dislike shopping and probably would have come away with nothing if it hadn’t been for her.
3 sierpnia 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hi Alexandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
we always find what we purchase is of…
we always find what we purchase is of high quality and reasonable price
6 lipca 2024
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
The items I ordered were even better…
The items I ordered were even better than I expected after seeing them online. I returned the unsuitable sizes to my local store and found the staff very friendly and helpful, giving me useful information that would benefit me instore as I have limited mobility.
4 lipca 2024
Odpowiedź od FatFace - TRURO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Tracy at FatFace, Truro
Today I shopped at FatFace, Truro and a lovely lady called Tracy helped me with my purchase of two fabulous items. Tracy was positive, encouraging and supportive. She was NOT pushy or overbearing. Go and see her - she'll make your day with her positivity just like she did mine :)
FatFace! I hope Tracy gets to see this!
6 lipca 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Hassle free shopping
It is easy to use their website, I picked up my purchase from the shop after an email saying it was there. No hassle if I hadn’t wanted it I could just return it to the shop. I did buy the blouse and quality and fit is great.
16 czerwca 2024
Odpowiedź od FatFace - TRURO
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the fit and quality of your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
I bought a pair of sandals
I bought a pair of sandals, but there were too small for me, so I ordered a bigger size on the Internet. But the same day I popped into the fat face shop saw the same pair. The staff were very helpful behind the counter and I cancelled my order and bought the ones from the shop instead.
6 czerwca 2024
Odpowiedź od FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service advice and product
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock room to look, returned with 2 jackets - not my size! Advised to buy online with delivery to local store (to avoid postage costs). Notification of delivery within 4 days. Collection from Truro store efficient and friendly. Well done everyone, brilliant customer service 👏
16 maja 2024
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality clothingm
Great quality clothing!
Easy to buy online at a good price.
If you need to return an item it is made easy to do at no expense to the customer,
Nice to be able to shop with confidence.
My husband and I love Fatface, store and online,
Love the styles and the fabrics, What’s not to like!
10 maja 2024
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We so pleased to read your feedback regarding service and quality. We hope you love your order!
Take care. -GM
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased you have received great service instore. We look forward to welcoming you back!
Take care. -GM
Fat face is great quality and always so…
Fat face is great quality and always so stylish. Materials are fantastic and feel so good on.
30 marca 2024
Odpowiedź od FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service in store .
Great customer service in store .
Very straight forward and great understanding -
Well down Truro .
22 marca 2024
Odpowiedź od FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item needed to be returned but great…
Item needed to be returned but great service from the sales assistant in the shop. Also sorted refund.
20 marca 2024
Odpowiedź od FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The support from the staff
The support from the staff. The layout of the store and the wonderful clothes.
12 listopada 2023
Odpowiedź od FatFace - TRURO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Flattering dtesses and good service.
Yesterday was the first time I have looked in Fatface! The shop was very colourful and very tidy.
The best thing was Emma and her friendly delightful manner who works in Truro, Cornwall. She was so lovely and helped me buy a dress for a wedding. Went home feeling very happy!!
21 marca 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fat Face Truro - Great Friendly Service
There were 3 staff who I interacted with during my visit and all were smiley, friendly and helpful. Kelly served me and found me the trousers I wanted. Thank you for a great shopping experience.
1 marca 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS
A big thank you to Meg at Fat Face
A big thank you to Meg at Fat Face, Truro. I visited the shop on Thursday 22nd February and was in need of some advice and guidance. Meg could not have been nicer - I could sense that there was ‘no hurry’ and she gave me some good ideas too!
Excellent customer service - thank you.
22 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Good Afternoon Jessica,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Truro Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely service
Really lovely girl helped me pick out a dress for a wedding! She was so kind and patient as I tried on like 5 different dresses! You should definitely see if Meg is available to help, she was fab, such a great experience xx
13 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.