I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... Zobacz więcej
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Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Zobacz więcej
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Zobacz więcej
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Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Zjednoczone Królestwo
- 01872 262567
4,8
Doskonała
143 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery quick refunds easy
Delivery quick. Refunded and replaced with larger size in store.
15 stycznia 2025
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service…
Emily in Truro was the most friendly and helpful person I could have wished for. I wanted a smaller size in a top that I had purchased from another store, she immediately looked it up and said no they didn't have it but could order me the size I wanted and it could even be sent to another store - great service - thank you Emily
18 stycznia 2025
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
staff were really friendly and inviting…
staff were really friendly and inviting when I entered the store.
When I needed assistance in finding the size of a product needed, the assistant was great, looking to see if it was available online, and looked at other stores locally for stock.
25 grudnia 2024
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service whenever I…
Excellent customer service whenever I have visited the shop in Truro Cornwall !
Thank you .
14 grudnia 2024
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Secret santa
I went into truro store to pick up my parcel,when I got home I opened it, it was not my parcel it was my daughters parcel instead, which was her secret santa present for me,she was very upset as I knew what she had brought me for christmas and also it was from her,I had to make another trip to the store to pick my parcel up was not happy.
4 grudnia 2024
Odpowiedź od FatFace - TRURO
Hello Sarah
Thank you for taking the time to leave your review.
I am sorry to hear that this has happened. I will be in touch with the store to ensure that more thorough name checks are being done upon handing over a parcel.
Thank you, LE
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful shop, products and lovely staff
I haven’t visited fatface in truro before but wanted a specific item that was nearly sold out online. I was greeted by a beautiful shop with tons of character, great design and stunning products. All the staff are friendly and ready to help. That’s why when I couldn’t see the item I wanted I asked anyway as I felt like the staff were approachable. As luck would have it there was one of the items in the store room in the exact size I needed. It absolutely made my day and is the perfect gift for the recipient. I can’t thank the lady who served me enough for going that extra mile and having a look in the back for me.
A really lovely experience :)
29 listopada 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A lovely quality product
29 listopada 2024
Odpowiedź od FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - TRURO
Hello Kay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very disappointed that you no longer do…
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns.
Also not happy that I can no longer return via my local post office.
Has put me off ordering again, sad as I love your clothes but will now be using another company that offers what we have lost here since the changes.
5 listopada 2024
Odpowiedź od FatFace - TRURO
Hello Mary,
Thank you for taking the time to leave a review. We understand your disappointment with the recent changes to our delivery and returns policy. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Please know that it is also free to have your order delivered to a fatface or next store. It is also free to return via these methods.
Thank you, LE
Smooth ordering and friendly collection…
Smooth ordering and friendly collection from local shop
29 października 2024
Odpowiedź od FatFace - TRURO
Hello Antony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - TRURO
Hello Nicole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I WANTED TO BUY A BLUE CORDAROY DRESS…
I WANTED TO BUY A BLUE CORDAROY DRESS BUT THE STORE COULDNT HELP ME FAILED TO TELL ME THERE IS A LONG SIZE SO I ORDERED IT ON LINE... INSTEAD I WAS SENT A FLORAL TOP...... AND YET THE PAPERWORK WAS CORRECT.... SO I TOOK IT BACK TO THE NEAREST STORE IN TRURO THEY COULDNT HELP BECAUSE CHANGING WEB SITE ... !!!! I JUST WANTED MY DRESS SO UPSET..... SAMANTHA CAMMACK
3 września 2024
Odpowiedź od FatFace - TRURO
Good morning Samantha
Thank you for your review.
I am sorry to hear that you were sent the incorrect item, I can understand that this is disappointing.
Please do send the incorrect item back to us, and you will then be able to re order the item online, as it is currently in stock.
I will be sure to pass your comments on to all relevant departments.
Thank you, LE
Great clothing
Delivery of my order was very quick and great value as the items were in the sale.
30 sierpnia 2024
Odpowiedź od FatFace - TRURO
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing.
Ordered two shirts to pick up from the Truro store. Always a pleasure to shop there, the staff are super friendly and helpful.
22 sierpnia 2024
Odpowiedź od FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful jolly staff
16 sierpnia 2024
Odpowiedź od FatFace - TRURO
Hi Andrea,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. Many thanks-AB.
Bought online this time
Bought online this time, quick and easy. I usually go to the Truro branch where all of the staff are so helpful!
12 sierpnia 2024
Odpowiedź od FatFace - TRURO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face Truro
Visited Fat Face in Truro and had a lovely experience. Staff were friendly and helpful, but Katie was outstanding. She was helping me choose outfits by the changing rooms. I dislike shopping and probably would have come away with nothing if it hadn’t been for her.
3 sierpnia 2024
Opinia niezależna
Odpowiedź od FatFace - TRURO
Hi Alexandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
we always find what we purchase is of…
we always find what we purchase is of high quality and reasonable price
6 lipca 2024
Odpowiedź od FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
The items I ordered were even better…
The items I ordered were even better than I expected after seeing them online. I returned the unsuitable sizes to my local store and found the staff very friendly and helpful, giving me useful information that would benefit me instore as I have limited mobility.
4 lipca 2024
Odpowiedź od FatFace - TRURO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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