FastFit Station Recenzje 

279
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Couldn’t be happier with the service I have received, been here twice now for minor mechanical issues with my bmw. Wouldn’t go anywhere else now

Oceniono na 1 z 5

Booked ahead of appointment to ensure parts. Emailed when left work and even though running late arrived within 45 minutes of closing only to be told would not carry out work Sat outside unti... Zobacz więcej

Oceniono na 1 z 5

Paid £170 for two new tyres and tracking to be done. The tracking obviously wasn’t done correctly as my tyres were worn on the insides showing cords 2 months later. I sent an email to the station aski... Zobacz więcej

Oceniono na 5 z 5

This review is specifically directed to TRACY KNZMANICH at the Chesapeake Virginia location. She is what makes Fast Fit a pleasant experience. Her smile and happy demeanor put you at ease immediate... Zobacz więcej

Informacje dotyczące firmy

  1. Warsztat samochodowy

Informacje przekazane przez różne źródła zewnętrzne

FastFit Station has been delivering Good Old-Fashioned Service, MOTs, Tyres, Exhausts and more for over 15 years! With 3 separate stations located around the Milton Keynes area, there's no excuse not to pop in for a free tea or coffee while you wait.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

279 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(279)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
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Oceniono na 5 z 5

Speedy, Courteous, Clean, Polite, Fair Prices, cannot fault!!

I have recommended Fast fit to all my friends, they are helpful work to appointment times make you welcome. As a single lady I have to go to a reputable trustworthy garage who I know will not 'add-on' prices when they see a female !!! You can book online and know that you will not be kept waiting, and whilst you wait you can have free coffee and read a paper. The price structure is very competative . The customer service is very good. Like the logo they seem to have 'old fashioned' values to match!!
Keep up the good work Fast Fit and I will keep coming back. Well done.

Lesley Wilkins - Milton Keynes

9 sierpnia 2013
Opinia niezależna
Oceniono na 5 z 5

Friendly, efficient and reliable.

I have always found them totally dependable. They have proved very competitive and ready and their customer service truly cannot be faulted. All the staff are friendly and extremely trustworthy. I have recommended them to others who like me have found no fault in the service they offer.

6 sierpnia 2013
Opinia niezależna
Oceniono na 5 z 5

Quick and reliable. Great customer service!

I use fast fit for all my car needs. They are really good and helpful whether its a small or big problem. They are friendly and professional. I love the offers they have too. This keeps me coming back! I highly recommend the Kingston branch.

6 sierpnia 2013
Opinia niezależna
Oceniono na 5 z 5

Consistently good, friendly, and convenient service

Changing two tyres is made that much easier by comfortable surroundings in which to wait, and staff who get on and do what needs to be done, quickly and efficiently.

Each time I have used Fast Fit I have been pleased by all these factors and a price which is as competitive as many around.

6 sierpnia 2013
Opinia niezależna
Oceniono na 4 z 5

Had a few issues, but Fastfit tried genuinely to sort out

I go to Fastfit on and off and my last (last as in recent and last as in final) visit was a week ago.
On one occasion I paid for all round new brakes and they offered free tracking, but they forgot to do the tracking and then said it didn't need it. On another occasion I asked for a good quality battery to be put in, and said I would be happy to pay more for one which I did. I later found out they put an unbranded one at (far!)below the recommended CCA value - I ended up replacing this after 1 year. On another occasion I asked for a long life service, and they charged me an extra £90 for oil which I later realised was close to 4x being overcharged considering the service price included standard oil. However on a more recent visit they only charged me £23 for the long life oil. Last week they charged me an extra £50 for a fuel filter as part of a service and when I got home I realised the last one was put in just 7k miles ago (in the previous service) and clearly shown on the service document.
On the plus side they found a nail in a tyre which was hard to spot because it was on the inside shoulder of the tyre which probably saved a blowout on the m'way.
I doubt I'll use them again but it's hard to find a garage in Mk that doesn't take you for a ride. (review by Amjid, not Ajid!)
-----------------------------------------------------------------------------------------------

Since this review Fastfit contacted me and have sorted out one of the issues, and I think have genuinely tried to resolve my concerns in good faith. I have therefore moved them up from 2 stars to 4.

6 sierpnia 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Hi Amjid,

Thank you for leaving us with your review. We only have one booking on record under your name on the 01/08/13, if you have changed names or vehicles over the period of time you have discussed we would need to know the previous registration number or name in order to investigate this matter further.

On the assumption that you have changed your vehicle this is likely to be the cause for the differing prices as not all vehicles will have the same oil. If you would care to provide us with further details of your vehicle history, if you have changed vehicles, or if you have booked your vehicle in under a different name we will look into this matter more thoroughly for you as we only have one record showing for your name and one vehicle.

Please send any relevant details over to ho@fastfitstation.com and we will investigate all points mentioned.

We await your advice accordingly.

Kind Regards,
FastFit Station

Oceniono na 1 z 5

FastFit - What a joke!!!

I pre-order one tyre along with a wheel alignment check and booked a time for the work to be done. I arrived on time and told the person in reception that if the wheel alignment needed doing then to go right ahead. I told them that I would wait for the work to be done as it was only one tyre and then the alignment. After 3 hours and having to keep asking if they were going to take much longer, I finally got my car back without an explanation and a very lame apology. I will not be returning to this place!!!

6 sierpnia 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Mr John East,

Thank you for taking the time to write to us with your feedback. As a member of head office was not present on the occasion unfortunately we cannot comment. However, staff are trained to keep customers informed of the progress of work if they are waiting.

However, please accept our apologies if you were unhappy with the service you received.

Kind Regards,
FastFit Station

Oceniono na 3 z 5

Yep Yep got that but what about the Exhaust ?

A mediocre visit to the Bletchley garage booked in for a half price service which seemed to attract half the attention.
I can see how an absent service book can be annoying but I could answer all the questions and to be on the receiving end of two brunt conversations was unnecessary.
I had telephoned before the visit and upon arrival mentioned that the exhaust was blowing however no mention has been made about the exhaust.
Having used this garage before and not been entirely satisfied I was tempted back by the offer but in future a garage that seems a little less annoyed by their customers will be further up my list.

29 lipca 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Hi Susan,

Thank you for taking the time to leave your review. Unfortunately, although you could answer all the questions, the service book is used as a reference to the confirmed history of the vehicle and of course for us to stamp to certify that a service has been conducted by ourselves. However, we sincerely apologise for the behaviour of the staff involved and they will be spoken to regarding this as this is unacceptable.

Please accept our apologies and rest assured that this matter will be dealt with accordingly.

Kind Regards,
FastFit Station

Oceniono na 1 z 5

Not as expected

Chose fastfit after looking at the website and liking the concept of a fast service with exact timing after spending years of dropping cars off at garages who then get round to it when they fancy.
Fastfit. Not really. Booked an online slot for early morning, expecting the service to take 1/2 day as outlined on the website. Assumed as the slots are tightly run and released that my car would be looked at at the allotted time. Not the case, after rushing to get the car there for the booked time found that the car wasn't actually looked at until lunchtime, so a wasted morning. Didn't receive a call when it was finished, I just arrived and sat there in reception just before closing time.
Received a call at lunchtime with a list of faults with the car..... Just the same old "it needs this that the other, cost is £500" no explanation, no discussion, treated as if its a take it or leave it. I left it to shop around and got the work done much cheaper.
Simple issues were not dealt with like topping up fluids.
Ignored in reception for women, who were flirted with and taken to cars and shown around. I'm a man, given keys and not even told where it was parked.
Online cost wasn't correct as "these cars need synthetic oil mate" so bill was higher.
Car not valeted as promised.
Exhaust wasn't bowing when it went in. I knew it would need replacing but came out blowing. Following day had exhaust replaced elsewhere and was told that it had been prodded heavily!
Finally, I was told car was running very rough...... No explanation, no thoughts around why, just that the "oil change may have sorted but don't know mate as I've not driven it"
It hadn't, but the following day the exhaust garage said it was likely to be the plugs which they checked and replaced.
Maybe I just had a bad experience...... Or on a bad day...... But I won't be going back for that same old same old awful garage experience of them doing you a favour telling you that your car is in awful condition, needs loads spending on it and awful customer relations/attitude.

23 lipca 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Hi there,

Thank you for taking the time to leave us with your review. We would like to assure you that we have investigated this matter and spoken to all staff involved.

We sincerely apologise for any inconvenience that you may have experienced with FastFit Station and we would like to assure you that this isn’t common practice for us. All recommendations made to the customer are given before parts reach a potentially dangerous condition, these are only advisory and there is no obligation for you to get the work carried out with us. However, we do apologise if you feel our recommendations weren’t satisfactory.

We would like to assure you that the manager on the day will be spoken to regarding his behaviour and will be given further training on his customer service.

We would also like to offer you a free wash and vac on the vehicle at a time most convenient for yourself. If you could contact us using ho@fastfitstation.com we will be more than happy to help arrange this for you.

Please accept our sincere apologies for any inconvenience caused and we look forward to hearing from you.

Kind Regards,
FastFit Station

Oceniono na 5 z 5

The online purchase option for tyres is a great addition

I have use FastFit for a variety of services and MOTs, and regularly purchase tyres here for both family cars. I have now used all three locations in Milton Keynes, and have received equally good customer service on every visit. The recently introduced online purchase option for tyres is particularly good, as it has saved me time compared to phoning around for the best price, which usually has turned out to be FastFit anyway !

23 lipca 2013
Opinia niezależna
Oceniono na 2 z 5

Not what it used to be!

A change in personnel has seen the service go down hill. The new manager seems vague, uncaring and unenthusiastic, the impression given is that of only to make maximum money. Perhaps though this is a sign of inexperience of diagnosing problems, resulting in charging an hours labour for a macanic is verify the problem!

23 lipca 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Hi there,

Thank you for taking the time to leave us with your review. We sincerely apologise if you feel the service you received is not to your satisfaction as all of our staff are highly trained in customer service. However, we will speak to the members of staff concerned and provide further training in this area.

Kind Regards,
FastFit Station

Oceniono na 4 z 5

Prompt Service

Excellent courteous service received both at the check in desk at Wolverton & on the phone.

16 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

FastFit is the best

I always go to FastFit to get my car serviced, and for new tyres and my MOT. FastFit inevitably provides a very good and reliable service. The staff are pleasant and courteous and, if necessary, I can have the loan of a courtesy car whilst my vehicle is being serviced. I happily recommend FastFit to others.

16 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

I had experienced a slow puncture and I took the car into Fasfit. Within minutes of leaving it, I had received a call to pick it up.

16 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

Did what it said on the tin!!

Having struggled to find a tyre in stock with other tyre fitters I called in at FastFit Milton Keynes at 4.30pm in the afternoon. Whilst the tyre I required was not in stock I was assured that one could be ordered and would be available for fitting the next day. I duly received a telephone call the next morning before 9am advising me that the tyre was in. I took my car to their workshop and the new tyre was fitted for me in half an hour. I was impressed with the service that I received from all the staff and would certainly recommend FastFit. Thank you.

16 lipca 2013
Opinia niezależna
Oceniono na 3 z 5

Will insist on Extra's which you do not require

I took my car for servicing, been fixed price but was told that it require speicilist oil. Was bit surprised at I have 2003 standard model and was charged extra for this. Was also got charged for extra work which on enquiring no one has a clue what it was

12 lipca 2013
Opinia niezależna
Logo FastFit Station

Odpowiedź od FastFit Station

Pushpinder Kumar,

Thank you for taking the time to leave us with your review. On our website we do mention that certain vehicles do require specialist oil and we would not wish to put the wrong oil in your vehicle as this can cause long-term damage to your engine. Regarding the other work, as standard practice we call to advise and to confirm if you wish to have the work carried out on your vehicle and after having accepted this it would have been present on your invoice.

We do apologise if you feel this wasn't explained to you accurately and we hope to see you in the future.

Kind Regards,
FastFit Station

Oceniono na 5 z 5

First rate service yet again!

I am a long standing customer of FastFfit Station, Wolverton. In the past few weeks they have worked on both of my cars and, as usual, done an excellent job on each. Prompt, efficient and always with a smile! I know I can always rely on Wayne, Mike and the crew to keep my cars running smoothly with the minimum of hassle.
Many thanks for your continued good service!
J. Martin (Mrs)

10 lipca 2013
Opinia niezależna

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