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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am extremely impressed by the service provided from the EUclaim. The whole process takes slightly more than a year, due to the resistance from the airline company. But finally it has been worked ou... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Unfriendly customer service. They are clearly understaffed, taking almost 2 years to handle a claim.

Oceniono na 1 z 5

After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner. Chocking! If i would be interested in progress with the claim using oth... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawnicze i sektor publiczny

O EUclaim

Informacje przekazane przez różne źródła zewnętrzne

  • Over 10 years experience in the field of passenger rights
  • Takes the hassle out of claiming
  • Keeps you up to date with a personal online file
  • Strong legal department
  • You can reach us during weekdays by phone, live-chat and e-mail
  • You get what you are entitled to!

EUclaim helps passengers on a no win, no fee basis.

EUclaim assist passengers when:


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

574 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good service, fast processing

Good service, fast processing. For a Canadian, it took 2 months to get claim against KLM paid, but I did not answer in time to their requests for information - so most of the time "wasted" was my fault...
The processing fee of Euro 200 out of Euro 600 is a little steep, but still getting E400 back without any effort is worth it.
I do recommend Euclaim as a service.

28 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for your kind words Mr and Mrs Zima! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Excellent!

Perfect and speedy service and constant feedback. Highly recommended!

28 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words Erik! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 4 z 5

Excellent Service

I never knew about the service but I chose to try it and trust EUclaim team. The sevice is excellent. I got my claim after 2 months and the money was in my bank account. I highly recommand it . Thank you for the quality of the service and for your reactivity. But commission is 30 percent including administration charges.

20 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for sharing your experience with EUclaim! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Professional and efficient handling of the claim

Recommended. Of course there is a fee, but it is reasonable, and my claim was successfully handled, with the minimum of effort on my side.

20 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for sharing your experience with us Maarten! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Great help, very professional procedure.

Everything goes very smooth, transparent and really fast. Nothing to do from my side, just sent some scans. Highly recommend this service !

19 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for your kind words Mr. Matei! I hope you will enjoy your compensation :). ~Jasmijn

Oceniono na 1 z 5

Still waiting.

If you've got a straight forward case, one where you can probably get the compensation by writing to the airline yourself, then they appear to do the job, for almost 30% of your compensation. For me, It's nearly 21 months and counting. Each time I enquire as to what's happening, I get the same response stating I have to wait as they are waiting for a court date, since July. I know these thing can take time but it's coming up to almost 2 yrs now which I feel is inadequate as a service.
For 30% fees, I would also expect monthly updates.

17 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review Maria. I'm sorry to hear that you are unsatisfied with the duration of the claim. Unfortunately the airline has refused to pay the compensation and we have no choice but to get it through the court. Legal cases take up quite some time and therefore we have to ask you to be patient. ~Jasmijn

Oceniono na 5 z 5

Excellent service

I never knew about the service but I chose to try it and trust EUclaim team. The sevice is excellent. I got my claim after 2 months and the money was in my bank account. I highly recommand it . Thank you for the quality of the service and for your reactivity

6 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for taking the time to write about our service Asmae! We really appreciate it. I hope you will enjoy the compensation. ~Jasmijn

Oceniono na 3 z 5

its ok but too expensive

Even though the service is super helpful and easy to follow, i didnt appreciate the lack of transparency in the charges. They take approx. 40% of the claim, so have this present when selecting this service.

6 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review. Our charges are quite transparent since they are published on our website and in the terms of conditions. You have to accept these before we can handle your claim. We do not charge 40% of the claim. We work on a standard no win no fee bases of 29%. If you have any further questions about this do not hesitate to contact us. ~Jasmijn

Oceniono na 1 z 5

One year without any update

A start my claim in november 2015, i get last update in April 2016, now is 2017, and still nothing!!! Probably they cant win Swiss Airlines!

6 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review Stefan. I'm concerned to hear this. My collegue will be in touch with you to give you an update on your claim shortly. If you have any further questions do not hesitate to contact us. ~Jasmijn

Oceniono na 5 z 5

Excellent Service

Submitted my claim on 8/12/2016. Funds credited to my bank account on 10/4/2016. Their people are great to work with. They are knowledgeable, friendly, fun, and very pleasant. Communications was excellent. Would definitely use them again. Thanks for all your help!!!!!!!!

5 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words Jim and Judy! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Fast and efficient

Our flight was cancelled but the company offered alternative flight. We did not even know we can get a refund in this case. All the process can be finished online and was very smooth.

4 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for taking the time to write a review about our service :). We really appreciate it! I hope you will enjoy your compensation. ~Jasmijn

Oceniono na 5 z 5

Excellent service!

Cant fault this company. They do what they say they'll do. Stress free! Thanks so much for the help! 10/10. I have nothing but praise for them (EUclaim). Again, great service!

3 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Great, personalized help.

We got our claim within three months. Everthing went as promised.

1 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank your for your review. I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Great company with exellent service

My flight from Toronto was delayed and I didn't make my connection in Brussel to Oslo. I waited 3hours in a line just to talk to someone for help and when it was finally my turn the second flight back to Oslo was full. I waited 10hours at the AirPort and got sent to Frankfurt and then to Oslo. I arrived 13 hours later then I was supposed to and my luggage was still in Brussel. I sent an email to Brussel airlines simultaneously with an email to EUclaim and now 2 months later EUclaimers managed to pay me 600€ (400€) to my account. Has not heard a word from Brussel airlines! Thank you Uclaimers for great service and my money back.

1 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words! That delay sounds pretty awful. I hope you will enjoy your deserved compensation :). ~Jasmijn

Oceniono na 4 z 5

Great Service! It may take some time but they do what they promise.

You have nothing to lose by using their services. If they'll accept to proceed with your case, it'll cost you just a couple of stamps for postage... It takes time, though... My case took around 9 months (and quite a few e-mails) to be resolved. But I got the money I was promised from the company since the airline was forced to pay.
I got in touch with the airline myself twice before contacting EUclaim and they refused to pay me... I was annoyed since I knew my rights. EUclaim did the job for me though and I got back a generous amount of money that I have never expected to.

21 września 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for sharing your experience with us, Yorgos! I am pleased to hear that you are satisfied with our service. I hope you will enjoy your compensation :). ~Jasmijn

Oceniono na 1 z 5

Very bad experience with EUCLAIM.

My claim still has not been settled after almost 2 years of giving power of attorney to EUclaim. Have had few emails that airline does not replaying and that my claim has been transferred to legal department with no further communication. Avoid this company as you probably will not get your compensation. Try to deal with Airlines yourself.

18 września 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review, mr. Slavomir. I am quite concerned to hear this. As you can see in your online case file we are in the midst of court proceedings on your behalf. A legal process takes a lot of time. I understand that you want your compensation but this takes time when the airline is refusing to pay. I can assure you that we are doing our utmost best for you and all of our clients to get the compensation that you deserve. If you have any further questions at this time, do not hesitate to contact us. ~Jasmijn

Oceniono na 5 z 5

If I had only known about EUClaim earlier

I can only share positive feedback about EUClaim. The way they handled my claim and updated me during the process (6 weeks in total, I think) was very professional. I highly recommend turning to EUClaim in case of severe flight delays...

16 września 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for your kind words Mr & Mrs List! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

Outstanding service

I am delighted with the way EU Claim led the process and this company has undoubtely become my partner of choice going forward

15 września 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words! I am happy to hear that you are pleased with our service :). Enjoy the compensation! ~Jasmijn

Oceniono na 4 z 5

Easy and working

I found EUclaim with a simple internet search. I applied. I got the money I was entiled to. Online chat was efficient. However, 4 instead 5 stars is because of cut EUclaim takes, which I think is too high...

15 września 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank your for your review, Stefano. Our costs are in relation to the work we put into the claims. We often have to take legal action to ensure the compensation for our customers. If you have any further questions on this matter you can always contact us :). I hope you will enjoy the compensation. ~Jasmijn

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