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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am extremely impressed by the service provided from the EUclaim. The whole process takes slightly more than a year, due to the resistance from the airline company. But finally it has been worked ou... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Unfriendly customer service. They are clearly understaffed, taking almost 2 years to handle a claim.

Oceniono na 1 z 5

After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner. Chocking! If i would be interested in progress with the claim using oth... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawnicze i sektor publiczny

O EUclaim

Informacje przekazane przez różne źródła zewnętrzne

  • Over 10 years experience in the field of passenger rights
  • Takes the hassle out of claiming
  • Keeps you up to date with a personal online file
  • Strong legal department
  • You can reach us during weekdays by phone, live-chat and e-mail
  • You get what you are entitled to!

EUclaim helps passengers on a no win, no fee basis.

EUclaim assist passengers when:


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

574 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good Experience

Very Professional, Easy to use , Quick Resolution :) . Recommend this service to all.

16 stycznia 2017
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kinds words. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 4 z 5

efficient and proffessional

EU gets the work done for you,but from promised 500 I will see only 300Euro- very high commission for my taste;(

13 stycznia 2017
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank your for your review, Agata. Our costs are in relation to the work we put into the claims. We often have to take legal action to ensure the compensation for our customers. If you have any further questions on this matter you can contact us. I hope you will enjoy the compensation. ~Kelsie

Oceniono na 4 z 5

Pricey yet effective

I'm very pleased with EUclaim's services. It took 6 months to get the refund from Vueling and knowing the airline and the general obstacles one encounters during a claim procedure I don't think I wouldn't have been prepared/equipped to go through the claim process by myself. EUclaim's done a great job keeping my up to date on the progress. I do think there is room for improvement when it comes to expectation management; I feel it would be beneficial to inform clients about the procedure, its steps and the possible length of the process upon filing the claim.

30 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kinds words and feedback. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Great Prompt service and Dedication

EU Claim persisted with my case with great dedication. And even after a long ardous battle with the airline represented my case. After 2 years they managed to get a result which turned out in my favour. Thanks a lot to their dedication.

26 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for writing us a review. We're glad to hear you are satisfied with our service. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Great Experience

These guys are great!
I live in the UK and my flight was delayed with 3 hours and I managed to get almost the whole amount refunded, as a compensation for my delay. It is just a matter of attaching a few files (tickets). Easy and painless refunding without being directly involved in the process. Thank you!

21 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words Lexy. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

EU Claim

In 2013 along with my daughter I flew to South Africa with Lufthansa for a safari holiday in Botswana. We planned to have one day in Johannesburg however the flight from Frankfurt to Johannesburg was delayed by 12 hours due to a toilet overflowing in one of Lufthansa newest and biggest planes. So we lost our day in Johannesburg.
I requested compensation from Lufthansa in 2015 and quoted EU law to them in relation to compensation after a few e mails the agreed to pay my daughter and myself 600 euro each.(still have the email)
That was the last I heard from Lufthansa and the money they promised. Lufthansa's treatment of our complaint showed complete lack of respect for their customers.
Tried to e mail Lufthansa and then wrote a letter and tracked it to their customer services office but they refused to communicate in any manner with me
As a last resort in October 2016 handed the complaint to EU claim and by December had the money in the bank. I was amazed at how quickly EU claim managed to resolve this claim.

18 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review Neil! We're glad to hear that you've had a good experience with our service. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Better service then my Airline

I would like to take a moment to express my gratitude towards this company and everyone working there. To keep it short and simple, I must say that the whole process from the 1st touch to receiving the payment was very simple, 100% seen-thought and very pleasant thanks to an amazing customer service provided by Andrea. Definitely recommending this service to anyone willing to deal with airlines. Thank you again!

14 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for your kind words Dmitry! I hope you will enjoy the compensation. :) ~Kelsie

Oceniono na 5 z 5

Why not get the money back that you deserve?

It was so easy and I am completely satisfied with the results. I have had more than my fair share of delayed flights, and now I know it'll be free as long as I use your service. That makes it hurt a little less to get stuck in an airport! And to be sure, everyone on my next delayed flight will get a free advertisment about you from me.

5 grudnia 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for you kind words Mr. Posch. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 1 z 5

Taken Months !!!

Taken months to get even close to getting compensation and it was denied despite EUclaim stating that I would get compensation. Bad service.

21 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review Amber Gordon. We didn't tell you that the claim was denied because we're still working on it. As you have been able to see in your online file, on 18 November we sent a claim letter to the airline. My colleague will be in touch with you to give you an update on your claim shortly. If you have any further questions do not hesitate to contact us. ~Kelsie

Oceniono na 5 z 5

Great job

We are from Belarus and we have never used before such service.
I got my claim after 2 months and the money was in my bank account.
Highly recommended!

18 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for you kind words. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Great service

Ik never heard of the possibility by EU claim. They are very helpfull and at last we have got a payement of our flight delay. We are very thankfull!

17 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Top service!

EUClaim took all the hassle out of dealing with the airline. The process took quite sometime but EUClaim sent me an update every so often, keeping me in the loop. Would highly recommend!

15 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for sharing your experience with EUclaim, John! Glad to hear we could help. I hope you will enjoy the compensation. ~Kelsie

Oceniono na 4 z 5

Decent

Was simple and straightforward

15 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words! I hope you will enjoy the compensation :). ~Kelsie

Oceniono na 5 z 5

Great service, I will suggest Euclaim to all my friends

I have never used before such service, but after two delayed Vueling flights in a row, I was determined to get the refund I deserved. At first I tried to contact Vueling, but tehy did not even reply to my first emails.

Then I discovered EuClaim, which turned out to be reliable, quite fast, and tremendously effective.

15 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Excellent service and great result

We were delayed for hours by the airline with no information as to the cause of the delay being given while we waited. Having contacted the airline ourselves for compensation we were, after many weeks, informed that they were not liable for a payment.
EUclaim could not have been more helpful. The website was extremely easy to use to upload all the documents, communication as to the progress of the claim was excellent and best of all we received our compensation claim after a few weeks.
The charges were well worth while as I am sure that without EUclaim we would not have had any success.

14 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review Bob! We're glad to hear that you've had a good experience with our service. I hope you will enjoy the compensation! ~Kelsie

Oceniono na 5 z 5

Easy as can be.

My flight was cancelled due to "technical reasons" and was put on the first flight the following day. Hotel, transportation and food expenses where all taken care of by the airline, and they considered that it was enough.

I entered my details here, answered a few questions, and a few months later I received notice that my case had won, and the compensation was transferred to my bank account the next day.

The airline rejected EUclaim's first attempt so it was then taken to another step involving lawyers and so on before my case was won. All I had to do was sign a letter giving the attorney authority to handle my case and that was the end of it. I certainly could not have done this myself, so the percentage that EUclaim takes is definitely worth it.

10 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words, Mike. I hope you will enjoy your compensation! ~Kelsie

Oceniono na 3 z 5

Took 26 months

The process was painfully slow, but they did get there in the end. The online system lets you see all of the activity which is nice, and they're fast at responding to queries. There was a 3-month period of back and forth between them and the airline. It then took EUclaim 14 months before they handed it to the legal team, which I feel should have been done straight away. Would probably try another firm next time.

2 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your review, Chris! When we have to start a legal procedure for our customers this takes a lot of time.We try to handle this as quick as possible. I hope you will enjoy your compensation. :) ~Kelsie

Oceniono na 5 z 5

The best service you can imagine

I am from Macedonia and have used this service for two cases. Both were successful in less then two months each. I was amazed by the stuff and their professional attitude, knowledge and overall work. Thank you once again, and I will for sure recommend you to many people in my country.

1 listopada 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you for your kind words Mario! I hope you will enjoy the compensation :). ~Jasmijn

Oceniono na 5 z 5

great service, very helpful

Very happy I chose this company, easy to communicate with,proffessional, I was kept up to date with every step on the way and got a positive result which i was unable to achieve myself without their help.

31 października 2016
Opinia niezależna
Logo EUclaim

Odpowiedź od EUclaim

Thank you very much for sharing your experience with EUclaim! Glad to hear we could help :). I hope you will enjoy the compensation. ~ Jasmijn

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