I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... Zobacz więcej
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Zobacz, co mówią recenzenci
We had a second telephone meeting with Andrew Ford today. I thought it would be a daunting experience, but I was wrong. In a professional manner he guided us through the process & made it a positive... Zobacz więcej
Reakcja na opinię
We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... Zobacz więcej
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Having always avoided making a Will because it just seemed to convoluted and difficult I am so pleased to have been in the very gentle, kind and encouraging hands of Andrew Ford, who could not have be... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Napisane przez firmę
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Dane kontaktowe
Zjednoczone Królestwo
- 0800 110 5221
- info.estateplanning@coop.co.uk
- estateplanning.coop.co.uk
4,9
Doskonała
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Leiya was fantastic
Leiya was fantastic! Talked us through every step of the way. Very patient and informative. Thank you
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Emma
Thank you for your feedback. We're so pleased we could assist you and that you were satisfied with our service.
We will share your feedback with Leiya and the team.
Kind regards
Owen
Customer Services
Estate Planning Call
We had our call with Surina, it was excellent. Everything was covered thoroughly and professionally, guided us perfectly, no details left out. Can be difficult to have these conversations, and there’s so much to consider which is a bit overwhelming. I felt confident about our choices thanks to Surina
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Liam
Thank you for your kind feedback. We are so pleased to hear that our colleague provided excellent, thorough, and professional guidance. We understand that these conversations can be overwhelming, and we are glad that we could help you feel confident about your choices.
We will share your feedback with Surina and the team.
Kind regards
Owen
Customer Services
Paul was personable and professional…
Paul was personable and professional and clearly explained the process and options open to me.
I’d definitely recommend.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Good Morning
Thank you for your feedback. We are delighted to know our clear explanations and professionalism were helpful. We appreciate your recommendation!
We will share your feedback with Paul and the team.
Kind regards
Owen
Customer Services
Excellent service – professional, clear, and supportive
I had a really positive experience with Co-op Legal Services, thanks in particular to Hassan. From the start, he took the time to explain the entire process clearly and professionally, making everything easy to understand.
He was extremely patient and thorough, ensuring I felt comfortable at every stage. I especially appreciated that all fees were explained upfront—there were no hidden costs, which gave me real confidence in moving forward and making informed decisions.
Hassan was also very polite and friendly throughout, guiding me step by step and always making me feel supported. I genuinely felt cared for, which made a big difference during what can often be a stressful process.
Overall, I felt confident in the decisions I made thanks to his guidance, and I wouldn’t hesitate to recommend Co-op Legal Services.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Samantha
We are so pleased to hear about your positive experience. It is wonderful to know that our clear explanations and transparent fee structure made you feel confident and supported throughout the process. We truly appreciate your kind words and recommendation.
We will share your feedback with Hassan and the team.
Kind regards
Owen
Customer Services
An enjoyable experience
The time I spent with the member of Co-op Estate Planning staff (Wai-Hah-li) assigned to help me with the writing of my will was a really enjoyable experience! ‘Harley’, as she introduced herself, was extremely pleasant, a good listener, very good at explaining complex issues, and ideally suited to this kind of work with people. Her personal charm and easy manner, combined with her outstanding grasp of the technicalities of will-writing, made what could have been a difficult process a genuine pleasure to be involved in. Thank you, Co-op for employing such a gifted agent!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Reg
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that your experience was so positive and that you found our colleague to be so helpful and skilled. We will share your kind words with Harley and the team.
Kind regards
Owen
Customer Services
Great advice put simply.
Shaun was extremely helpful and explained everything very clearly.
Asking throughout if we had any questions and allowed a little break for us to take his advice in properly.
Just made us both feel that we were making the right decision, thank you Shaun.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Lainey
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Shaun and the team.
Kind regards
Owen
Customer Services
During our conversation regarding…
During our conversation regarding estate planning, Shaun was very informative and his patience was very much appreciated.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Deborah
Thank you for your comments. We are delighted to hear that we were informative and patient during your estate planning conversation.
We will share your feedback with Shaun and the team.
Kind regards
Owen
Customer Services
Friendly and professional
Aftab came across as a friendly, understanding, professional agent,from a trusted company, who guided me through the process and put my mind at ease, that I have put my affairs in order. Can't recommend highly enough.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Jim
We truly appreciate your kind words. We are so pleased to hear our team provided professional, understanding guidance, putting your mind at ease. Thank you for your high recommendation. We will share your review with Aftab and the team
Kind regards
Owen
Customer Services
Mark Goldstein explained LPA and Wills…
Mark Goldstein explained LPA and Wills thoroughly.
Really excellent on line service
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Marnie
We're happy to hear our online service was excellent and thorough. Thank you for your kind words.
We will share your review with Mark and the team
Kind regards
Owen
Customer Services
Stuart Tate was excellent and very…
Stuart Tate was excellent and very professional . He talked through the options and all the financial and tax implications in a way that was easy to understand and i felt very informed and comfortable with the discussion .
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Maggie
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to help out in such a professional manner and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Stuart and the team.
Kind regards,
Owen (Customer Services)
Will planning …
We had a FaceTime meeting with Nigel and he took time and care to listen to our requirements before coming up with good more suitable suggestions for our situation. He made us aware of things that we didn’t know about on how to best protect our family inheritance. He has since replied via email to a list of concerns reassuring us that we are choosing the right option. He was really nice to speak with easy to understand ,thank you Nigel for all your help, Peter and Pauline
8 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Peter
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to reassure you regarding your future wishes an that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Nigel and the team.
Kind regards,
Owen (Customer Services)
Anthony was extremely professional
Anthony was extremely professional, polite and respectful. He was very informative and was able to explain in detail when we had any questions . He has a very good sense of humour.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Hitesh
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to help out in such a professional manner and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Anthony and the team.
Kind regards,
Owen (Customer Services)
Odpowiedź od Co-op Estate Planning
Dear Len
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to help out in and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Mark and the team.
Kind regards,
Owen (Customer Services)
Co-Op Estate Planning Service
We had an informative discussion with a professional advisor who fully considered our needs.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear David
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to offer advice in such a professional manner and that you were satisfied with our Estate Planning service as a result.
Kind regards,
Owen (Customer Services)
Great experience
I approached Co-op because I needed a Will Trust. My first point of contact was Yasmin Rahmouni. I really enjoyed interacting with her. She was very professional and a very good listener. She understood my requirements very quickly, and she highlighted things I hadn't thought about previously. She was very accommodating, even when I followed up our initial session with additional requirements by email.
20 maja 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Aman
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist in such a professional manner with regard to your future needs and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Yasmin and the team.
Kind regards,
Owen (Customer Services)
Brian made our experience great
Brian made our experience great! Making our wills and power of attorney was something we had been delaying, however, Brian was patient and took his time answering our very many questions. He was clear and concise and it made a difficult task seem easy.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Marilyn
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to help out with regard to your future needs and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Brian and the team.
Kind regards,
Owen (Customer Services)
Very friendly
Very friendly, informative and helped us decided what was right for us. Thank you
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Martina
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that your meeting was conducted in such a friendly and informative manner and that you were satisfied with our Estate Planning service as a result.
Kind regards,
Owen (Customer Services)
A complicated matter was very sell…
A complicated matter was very sell explained to me.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Adrian
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to offer assistance with regard to your future needs and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with David and the team.
Kind regards,
Owen (Customer Services)
Wills writing
Kelly was a very good communicator. She guided us clearly through the information needed, checking our needs and understanding.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Christine
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to offer guidance with regard to your future needs and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Kelly and the team.
Kind regards,
Owen (Customer Services)
Hassan was helpful and knowledgeable…
Hassan was helpful and knowledgeable and remained impartial when answering my questions. He helped me make sense of what I was asking for and prompted me with some things I hadn’t considered. An easy, smooth process. Thank you
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Mrs N
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to help out in such an impartial and knowledgeable manner with regard to your future needs and that you were satisfied with our Estate Planning service as a result.
We will share your feedback with Hassan and the team.
Kind regards,
Owen (Customer Services)
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