We had a second telephone meeting with Andrew Ford today. I thought it would be a daunting experience, but I was wrong. In a professional manner he guided us through the process & made it a positive... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... Zobacz więcej
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Having always avoided making a Will because it just seemed to convoluted and difficult I am so pleased to have been in the very gentle, kind and encouraging hands of Andrew Ford, who could not have be... Zobacz więcej
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Stuart Jenkins was extremely informative and the service I received was excellent. I feel very comfortable that the Will I have in place will totally suit my needs. He was also very good at picki... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Napisane przez firmę
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Dane kontaktowe
Zjednoczone Królestwo
- 0800 110 5221
- info.estateplanning@coop.co.uk
- estateplanning.coop.co.uk
4,9
Doskonała
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Been waiting for over 5 weeks for our…
Been waiting for over 5 weeks for our wills.
Initial phone call was ok but the guy obviously didn’t record anything as following me chasing the forms he emailed me to ask the same question again. I complained and a week later same guy sent emails ask me to answer same questions?
Then it was passed to his manager who sent me the details with my wife’s maiden name, he then corrected this and sent me new forms where I (Mr) was put down as my wife and referred to as such.
So I asked for my money back.
They refused to advise who their director was.
What a bunch of clowns!
17 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Phil
Thank you for your review.. I am sorry to hear of your experience.
Please contact complaints@coop.co.uk so that we can verify your identity and look into this matter for you.
With kind regards
Owen (customer services)
Anthony P was very helpful and…
Anthony P was very helpful and knowledgeable. Although my assets are modest, he spent at least 90 minutes on the phone finding out my wishes and giving some useful information that I wasn’t aware of thus letting me know what choices I had. I feel strongly that he was concerned about my circumstances. I would certainly recommend him to others who (as in my case) wish to set up a trust within a Will. My mind feels much at rest now.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Franam
We are so pleased to hear about your positive experience and that you found our colleague helpful and knowledgeable. It's wonderful to know we could provide you with peace of mind regarding your trust within a Will. Thank you for your kind recommendation.
We will share your review with Anthony and the team.
Kind regards
Owen
Customer Services
The agent was very helpful.
The agent was very helpful and explained things clearly.
He was patient and friendly, putting my mind at rest as i have not moved for 50 years.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Malcolm
Thank you for your comments; we really appreciate your feedback. We are delighted to hear we provided clear, patient, and friendly assistance.
We will share your review with Mark and the team.
Kind regards
Owen
Customer Services
Aftab Tayub was excellent very patient…
Aftab Tayub was excellent very patient and thorough
17 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Trevor
We're so pleased to hear our team was patient and thorough. Thank you for your kind feedback.
We will share your review with Aftab and the team.
Kind regards
Owen
Customer Services
I had an excellent online meeting with Andrew Ford
I had an excellent online meeting with Andrew Ford from Co-op Estate Planning. He listened carefully to my questions and provided clear, concise answers. By the end of the meeting he had offered me solutions and suggested guidelines to the queries I had raised with in depth analysis of the services and prices.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Chris
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that your online meeting was so helpful and informative. We will share your kind words with Andrew and the team.
Kind regards
Owen
Customer Services
First Class Service. We would thoroughly recommend co-op…
We would thoroughly recommend co-op estate planning. The prep before our appointment was so helpful. Our advisor run through everything we needed to know before we made our decisions as to what products we wanted to go for. All in all an excellent service that we feel we could trust.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Jacqueline
Thank you for your wonderful comments; we truly appreciate your feedback. We are delighted to hear that we were able to assist you with your estate planning and that you found our service trustworthy and excellent. We will share your feedback with Jane and the team.
Kind regards
Owen
Customer Services
An excellent consultant who has a great…
An excellent consultant who has a great understanding and experience in the industry dealt with us. He covered everything that we need to know with great expertise.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Idowu
Thank you for your comments, we truly appreciate your feedback. We are delighted to hear that we were able to assist you with such great expertise.
We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services
Easy and effective service from start…
Easy and effective service from start to finish. Every aspect of my Will planning was clearly explained and done with great empathy and understanding. I felt suitably informed to my the right decisions for me without any undue pressure. Would highly recommend their services
12 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Joanne
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you in such a clear and supportive manner.
Kind regards
Owen
Customer Services
A daunting procedure made simple.
Aftab steered my wife and I through what, for us, was a daunting procedure and one which we had not encountered before. He did this with patience, understanding and total professionalism. We were left with the firm belief that we had chosen wisely when we decided to use the Co-op for this service.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Stephen
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to guide you through this process with patience and professionalism. We are glad you were satisfied with our service
We will share your feedback with Aftab and the team.
Kind regards
Owen
Customer Services
Excellent service with everything…
Excellent service with everything explained clearly and precisely. I would have no hesitation in recommending Coop Estate Planning Services and especially Molly Rushton who dealt with my queries in a very professional manner
16 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Sean
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear we provided excellent service and clear explanations. We will share your kind words with Molly and the team.
Kind regards
Owen
Customer Services
Had a detailed discussion withStuart…
Had a detailed discussion withStuart Jenkins from the Co op regarding my Will. All handled exceptionally well and did everything I required and advised appropriately.
Would highly reccomend there service.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Damon
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we were able to assist with your Will and that you were satisfied with our service. We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services
I was very impressed with the service…
I was very impressed with the service provided by wonderful
Lady by the name of
Amrita Bhamra, who was full of knowledge on making a wills.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Narinda
We are so glad to hear you had such a positive experience with our service and found our team knowledgeable. Thank you for sharing your kind feedback!
We will pass your review to Amrita and the team.
Kind regards
Owen
Customer Services
A thorough review of our circumstances in producing our wills.
We had an excellent revie with Aftab Tayub about our circumstances and requirements regarding the creation of our will.
Aftab showed an excellent understanding of our situation and recommended the best type of will to protect our assets for ourselves, our children and other family. He always made sure we understood everything and checked if we had any questions before moving on.
He was very personable and professional throughout.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear N Bacchus
Thank you for your wonderful feedback. We are so pleased to hear that we were able to provide such a clear and professional experience regarding your will and estate planning. We appreciate your kind words.
We will pass your review to Aftab and the team.
Kind regards
Owen
Customer Services
Mr Stuart Jenkins was very helpful.
Mr Stuart Jenkins was very helpful and put us at ease helping to guide us through what initially seemed a complicated business.
Stuart was very patient and guided us through every detail in a very professional manner making sure that we understood each step of the process as he explained it to us.
He had a very pleasant way about him and did not get agitated when he had to repeat a couple of things to make sure we understood fully the implications of certain actions.
We would highly recommend Co-op Estate Planning Services and if you are lucky enough to be assisted by Stuart Jenkins you will be in safe hands.
Mr & Mrs Henning.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Ray
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such clear guidance and make a potentially complex process feel much more manageable. We are pleased that you found our service professional and reassuring.
We will pass your review to Stuart and the team.
Kind regards
Owen
Customer Services
This afternoon I purchased a Will…
This afternoon I purchased a Will through the Co-op online. I received impartial advice that was straightforward and easy to understand and given to us in a relaxed manner. Our options were given by Hab Rahman in a professional manner throughout the video call.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Christopher
We are so pleased to hear you had such a positive experience with our online Will service. We appreciate your kind words about the clear advice and professional assistance you received. Thank you for sharing your feedback.
We will pass your review to Hab and the team.
Kind regards
Owen
Customer Services
our consultant Andrew Ford was…
our consultant Andrew Ford was extremely knowledgeable, professional and helpful. Andrew took the time to answer our questions with professional and honest advice. we would highly recommend using this service.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Gavin
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear we could assist with your future wishes and that you were satisfied with our service. We will share your feedback with Andrew and the team.
Kind regards
Owen
Customer Services
Friendly prompt meeting ,everything was…
Friendly prompt meeting ,everything was clearly explained ,I was dreading a long drawn out meeting but the time flew by,was recommended this service by a friend
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Bob
We're so glad your meeting was prompt and clear! It's wonderful to hear that the time passed quickly and that a friend's recommendation led you to us.
Kind regards
Owen
Customer Services
Leiya was fantastic
Leiya was fantastic! Talked us through every step of the way. Very patient and informative. Thank you
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Emma
Thank you for your feedback. We're so pleased we could assist you and that you were satisfied with our service.
We will share your feedback with Leiya and the team.
Kind regards
Owen
Customer Services
Estate Planning Call
We had our call with Surina, it was excellent. Everything was covered thoroughly and professionally, guided us perfectly, no details left out. Can be difficult to have these conversations, and there’s so much to consider which is a bit overwhelming. I felt confident about our choices thanks to Surina
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Liam
Thank you for your kind feedback. We are so pleased to hear that our colleague provided excellent, thorough, and professional guidance. We understand that these conversations can be overwhelming, and we are glad that we could help you feel confident about your choices.
We will share your feedback with Surina and the team.
Kind regards
Owen
Customer Services
Paul was personable and professional…
Paul was personable and professional and clearly explained the process and options open to me.
I’d definitely recommend.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Good Morning
Thank you for your feedback. We are delighted to know our clear explanations and professionalism were helpful. We appreciate your recommendation!
We will share your feedback with Paul and the team.
Kind regards
Owen
Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.