We had a very informative meeting with Stuart Jenkins about writing our wills He was very informative and thorough giving us good knowledge of what was available to us We were able to make an inform... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Met with Gethin to discuss a Basic Mirror Will who was very knowledgeable and personable. He provided expert advice and understood our preferences, given the nature of our estate. We felt guided thr... Zobacz więcej
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Lovely experience with Hab Rahman this evening to discuss my estate planning. No hard sell just warm and friendly and made me feel very comfortable. Straightforward advice, no jargon and took his... Zobacz więcej
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I had my appointment with Stuart Jenkins . He was very empathetic about my unusual situation, and he was very thorough and not 'pushy' with regard to trying to sell me any services I didn't need... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Napisane przez firmę
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Dane kontaktowe
Zjednoczone Królestwo
- 0800 110 5221
- info.estateplanning@coop.co.uk
- estateplanning.coop.co.uk
4,9
Doskonała
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Surina Ghandi Explained everything in…
Surina Gandhi Explained everything in detail and thoroughly went into depth regarding our options would highly recommend
9 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Paul
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to offer guidance with regard to your future needs and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Surina and the team.
Kind regards,
Owen (Customer Services)
All the information was explained very…
All the information was explained very clearly and all of my questions were answered fully. All of my options were given to me and the advice given was very helpful.
8 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Reg
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to explain everything clearly and provide helpful advice, and that you were satisfied with our Estate Planning service as a result.
We will pass on your feedback to Sarah and the team.
Kind regards,
Owen (Customer Services)
Andrew Ford
Andrew was first class he explained everything very clearly and made it easy to understand.
We wanted lasting power of attorney which which Andrew set up for us . Andrew also explained other services that Co-op could help us with so I expect we will also set up Mirror Wills for both of us.
Thank you very much for your help Andrew.
Richard and Penny Putnam.
8 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Richard
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andy and the team.
Kind regards,
Owen (Customer Services)
Sarah was Professional,friendly.
Sarah was Professional,friendly and made a complicated subject clear and easy to understand.
I would not hesitate to recommend her to other people.
6 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Timothy
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to Sarah and the team.
Owen (Customer Services)
Excellent personalised service from…
Excellent personalised service from Stuart Tate
6 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Paul
We are so glad to hear that you received excellent personalized service. We truly appreciate your kind words.
We will pass on your feedback to Stuart and the team.
Kind regards,
Owen (Customer Services)
Everything was explained in sufficient…
Everything was explained in sufficient detail such that I could understand the technicalities without overdoing anything or making it too confusing.
7 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Dannie
Thank you for your feedback. We are delighted to hear that the information provided was clear and understandable, without being overwhelming.
Kind regards,
Owen (Customer Services)
Andrew Ford provided all the relevant…
Andrew Ford provided all the relevant information for us to make clear our wishes for whatever the future holds in a precise and succinct manner, for which we thank him greatly.
7 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Dave
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear we could assist with your future wishes and that you were satisfied with our service. We will share your feedback with Andrew and the team.
Kind regards,
Owen (Customer Services)
Allison Bray conducted our consultation…
Allison Bray conducted our consultation this morning in answer to our questions and forward planning for wills and power of attorney in a very professional manor. She went through all scenarios which made us feel we choose the right pathway for our situation. We felt confident in our decision making.
Thank you Allison for helping us through what we thought might be a difficult process.
6 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Patricia,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that your consultation was professional and helped you feel confident in your decisions. We will share your kind words with Allison and the team.
Kind regards,
Rachel (Customer Services)
Making A Will
My husband and I had an online video meeting with Andrew Ford of the Co-op estate planning to make a will. Andrew was very professional and helpful. He answered all our questions and put us both at ease.
5 maja 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Natasha,
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that your meeting was conducted in such a professional and helpful manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andrew and the team.
Kind regards,
Rachel (Customer Services)
Doing a will with Andrew
Andrew was very knowledgable and helpful during our call, and made it a very clear and easy process, would recommend! Thank you
5 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Lucy,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to help out and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andrew and the team.
Kind regards,
Rachel (Customer Services)
very helpful great experience.will and power of attorney.
great service good communication very helpful explained everything needed by us enjoyed the experience would recomend to anyone. mr.stuart jenkins.
4 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Philip,
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your experience with us and found our communication helpful. We truly appreciate your recommendation.
Kind regards,
Rachel (Customer Services)
Helpful, clear explanations and made the process painless
Gitesh was absolutely brilliant! He explained everything clearly and talked me through the legal jargon, and anything I was unclear on. As well as being efficient and extremely helpful, he was friendly, chatty and a joy to talk to.
4 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Corin,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we have been able to assist in such a clear, efficient, and friendly manner, and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Gitesh and the team.
Kind regards,
Rachel (Customer Services)
Brilliant Estate Planner
Our Estate Planner Colin made the whole process straightforward and worry free. His product knowledge meant questions were answered without being raised. From a very positive point, the perception of the process V the reality could not have been further apart.
Coop offer a very comprehensive, well managed and good value service compared to our local offerings.
2 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Anthony,
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that your experience was straightforward and worry-free, and that you found our service comprehensive and good value. We will share your feedback with Colin and the team.
Kind regards,
Rachel (Customer Services)
Stuart Jenkins was extremely helpful
Stuart Jenkins was extremely helpful. He was really friendly and kind and put us at ease whilst answering all the questions required for our Wills. He explained everything very clearly and recommended further products that we had been considering.
4 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Tracey,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel at ease with your Will planning. We will share your feedback with Stuart and the team.
Kind regards,
Rachel (Customer Services)
I have put off making a will for many…
I have put off making a will for many years, but after my mother's death, it gave me some realisation as to how stressful it is, so I contacted the CoOp and arranged an appointment.
Paul Hyatt was my adviser helping me to navigate the legal jargon and simplifying the various sections until the required documents were completed.
Paul answered all my questions clearly and methodically, his attention to detail and knowledge of his job was second to none.
3 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Mike,
Thank you for sharing your positive experience. We understand that creating a will can be a difficult process, and we're glad we could assist you. It's wonderful to hear that our adviser made the process clear and straightforward. We appreciate your kind words.
Kind regards,
Rachel (Customer Services)
Amazing personal and professional…
Amazing personal and professional service from Hab Rahman. Hab handled all aspects of our will and was keen to find the right solution for our set of personal circumstances, no hard sell just detailed analysis of our requirements. He covered sensitive topics around health and inheritance in an empathetic way. We also were able to keep things light, despite the topic.
3 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Kevin,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist in such a professional and empathetic way and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Hab and the team.
Kind regards,
Rachel (Customer Services)
Awful sales tactics, misleading explanations
"Would you like your will to be tax-efficient?" asked the estate planner during the call. "Yes of course" we responded, without knowing that this will lead us to a "Trust Will" costing 3x the price of a mirror will.
Same approach was taken with the Lasting Power of Attorney. The estate planner explained that the majority of people had to resubmit the LPA multiple times through the government website, as the process was complex and cumbersome with 26 pages to fill. He then quoted £600pp for the privilege to do this on our behalf. I went on the government website and successfully did this process within 10 minutes.
Awful sales tactics, misleading explanations. Stay away from them.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear BJ,
Thank you for taking the time to share your feedback, I am sorry to hear that you are dissatisfied with the recommendations made during your meeting. Please contact us at complaints@coop.co.uk so we can take some further details and investigate this further.
Kind regards,
Rachel (Customer Services)
Very friendly and efficient
Very friendly and efficient, personalised and knowledgeable. Relevant questions were asked and explanations clear and succinct. It moved more quickly than expected which was a relief.
2 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Miss Marshall,
Thank you for your comments; we truly value your feedback. We are delighted to hear that your experience was efficient and that our explanations were clear and concise. We are pleased it was a positive and swift process for you.
Kind regards,
Rachel (Customer Services)
Easy to book an appointment Paul who went through our will with us was very thorough and helpful
Easy to book an appointment, paul
1 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear John,
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the appointment booking process easy and convenient. We strive to make every interaction as smooth as possible for our clients.
Kind regards,
Rachel (Customer Services)
Thank you to the team and Tom
Thank you to the team, especially Tom Williamson for his guidance. Helpful and very thorough.
1 lipca 2026
Opinia niezależna
Odpowiedź od Co-op Estate Planning
Dear Daryl,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to help out and that you were satisfied with our service as a result. We will share your feedback with the team.
Kind regards,
Rachel (Customer Services)
Doświadczenie Trustpilot
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