ERA Protect Recenzje 1727

Very easy to install and maintain

Era Touch Key
Would be excellent if it worked.
The Geo Location doesn’t work
The voice command only works for the first couple of days after fitting new batteries.
The thumb print works as long as it isn’t raining or cold. So great in the summer 😂
The app works but can take a long time to connect.
But on the bright side the override key works every time. So all in all a very expensive product that only partially works.
And to top it off I have to change the batteries every 2 weeks, I have now bought various makes of batteries but all last around 2 weeks.

Very disappointing but now having a complete new door fitted so back to good old key.
Very expensive mistake 😡

Out of 4 nights with the alarm on the motion detector triggered a false alarm on 2 of them. Waiting to hear if ERA can suggest why this is. In the meantime the alarm is unusable.

Purchased the ERA miGuard SL2 wireless Solar Siren, I had to return it as it was not fit for purpose.
1/ Exit delay can be set to 0-250 seconds but entry is fixed at 15 seconds which wasn't adequate time to disable it. I was told that if I purchased a Hub (£200) I could increase entry time but the Hub is not part of the advertised miGuard SL2 stand alone system.
2/ The Keypad beeps and flashes on exit but is completely dead when entering i.e no sound or flashing so you don't know if other members of your family have switched the alarm off or if it's on Home part set.
3/ Before I purchased the system I was informed it wouldn't arm if a door/window contact was left open. I tried setting it with a window contact open and it did set contrary to this information I was given. On contacting the help number I was instructed to remove the contact batteries for 30 minutes and if it set with window open they'd sent me a replacement contact. It still didn't work and I tried the other contacts and the alarm set with all door/windows open so there is a design fault in the alarm system. i.e. the sensors and Keypad can speak to the Siren/Control box but the Siren/Control box can't communicate back to the door/window contacts or keypad.
4/ The manual is very poor and lacks important information, if you want to delay a contact exit time or Fully set a PIR (it comes home set enabled apparently!), there is nothing in the manual to tell you this, I had to make several calls to the ERA helpline engineer for this information. There are very small jumper links that you need to enable/disable so you'll need to remove the PIR and Contacts to do this as its very fidgety. Lastly the Manual says the door contact magnet can be placed either side of the Door contact within 10mm, this is not the case it works 10mm on one side but only 2mm on the other so had to remove and fit the contact upside down.
Forgot to mention don't send them emails, they either ignore them or take 3 days to respond.

Thanks for your reply Sumier.
Before I purchased your SL2 kit I contacted your pre-sales team and was informed I could change the entry/exit times as this was “a stand alone burglar alarm system”. After I had installed the system I contacted your company again (technical advisor John) to find out how to alter the entry time as the manual only mentioned how to alter the exit time. At this point I was told I would have to pay an addition £200 for a Hub to do this.
Another important reason not to buy a ERA alarm system, although your pre sales team and technical team told me you can’t arm the system with a door/window contact open (even with an additional Hub installed) this is simply not true, it will arm with doors/windows open as I discovered.
I found this information on your website in the FAQ section, I suggest you get you pre-sales team and technical advisors to read it.
“Magnetic Sensors – What happens if I arm the system with a Door/Window magnet open?
If you arm the system with a door/window open and it has a magnet attached the system WILL Arm. Once the door/Window is closed and then opened it will trigger the alarm system”
I’ll leave the readers to make up their minds on whether they would want to install an alarm system with so many flaws.

Biggest piece of unreliable garbage I have ever bought. Don’t waste your money. Both door sensors and pir sensors work when they feel like it. Wasted so much time with this, not fit for purpose.

Really good product and reasonable price

Received the bell quicker than I thought I would. Great product

Good product and good service

Exceptional technical support with connecting issues to a new BT router. Kaush assisting with great patience for a considerable time.

ERA is a terrible Company with terrible service. I have had an ERA Protect system for nearly two years and there has been a number of product problems that have taken a lot of effort of my part to get resolved. ERA Protect service has to be continually progressed. John in service always says he has to look into the problem and call you back in the afternoon. He never does!
I have just gone through a 'push' firmware upgrade. Now you would think an upgrade is to fix a bug, improve performance or to add features. No. In this case it removed functionality, stopped the ability to use an important part of the system and gives a false system status on the app when using the key fob to arm or disarm the system. I am now thinking of ditching the entire system getting something else. I tried calling ERA this morning to be told all our agents are busy, please leave a message. Hence this review. I recommend that you don't buy their products. You will regret it in the end.

Era protect very quickly posted me MiChime and I love it as I had same at last house.

Goods arrived within the time stated. Lock was fitted which took two minutes.

Camara doesn’t light up no more or save notifications.
Alarm box out side has stoped working.

After numerous emails still haven't been sorted
Even after paying £8.00 a month

Miss-leading advertising of window/door sensor. Item returned for credit. Unfortunate as it sounded a good idea.

Smart lock was delivered promptly and instructions were easy to understand making installation straightforward. Unfortunately the fingerprint sensor and key fobs just did not work consistently. Often this meant the worry of being locked out and so didn’t give me the peace of mind needed to ensure I would be able to get in and out of my house securely.
I spoke to customer services who were helpful and provided a return reference number and address to post back for a full refund. I did however have to pay a considerable postage to return the product which was not great.
Lock was returned by Royal Mail special deliver and I am still waiting for refund to go to my account
In light of the worry about being locked out due to the lock not working consistently o could not recommend this product and have gone back to a normal lock and key for complete peace of mind.

All I can when setting up a ERA PROTECT ALARM and come across a difficulty RING THE ERA HELP LINE AND SPEAK TO KUASH ,WE DID ,NO RUSH JUST EXPLAINED WHERE WHY WERE FINDING DIFFICJLTY AND INSTUCTED HOW TO SOLVE IT.JOB DONE ,ALARM DOING WHAT IT SHOULD ,HAPPY CUSTOMER THANK YOUR KUASH..

I feel safe wit era alarm system