I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed new battery which I found easily using their website. I then received update s until arrival. As usual from ERA Protect,a fast and efficient service.
3 years of faultless operation. Then they changed App. The new App won’t accept my login. And the old one has now locked me out. Have contacted customer services several times. No reply. Look... Zobacz więcej
I was experiencing a problem with my ERA Protect Alarm system. I contacted the help line by telephone which was answered very quickly. I outlined my concerns. The technician, Kaush talked me through... Zobacz więcej
Informacje dotyczące firmy
- Sklep z artykułami ds bezpieczeństwa
- Sklep z alarmami
- Sklep z akcesoriami żelaznymi
- Sklep żelazny
- Dostawca zamków
- Dostawca systemów ochrony
O ERA Protect
Napisane przez firmę
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Napisane przez firmę
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Dane kontaktowe
Valiant Way, Coven, WV9 5GB, Wolverhampton, Zjednoczone Królestwo
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Dobra
2 tys. recenzji
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
ERA Protect system
Use ERA products before and always found them good value.
I had mistakingly ordered some accessories that were not compatible with my ERA Protect system.
Tech support were very helpful in resolving the issue.
The system was easy to install but instructions could be more informative.
The App is the only way to set up the system and adding devices is easy.
The App can be confusing to navigate and is fairly basic.
As yet I have not found how to test system without setting off alarm.
7 lipca 2025
Odpowiedź od ERA Protect
Dear Nick,
Thank you for your feedback.
I am glad we were able to assist resolve your query.
The instructions were developed in conjunction with users, to be as informative as possible. If you would like to provide further detail you feel is missing, please send this to help@eraprotect.com.
The ERA Protect system does not have a test mode, this is due to how the frequency on the alarm system works.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Finger print unreliable
Installation was fairly easy, setup of the wifi took a few goes. The finger print is a bit unreliable, and it doesn't always lock first time. There are probably better locks on the market.
24 lipca 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear Neil,
Thank you for your feedback.
It is pleasing to see that you were able to install the handle without any issues.
I am sorry that you have found issues with the fingerprint sensor, and the locking of the handle. Please reach out to our helpdesk on 0345 257 2500 or email help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Reassuringly good tel support if ever needed
The telephone support line for Era was brilliant, got through to a support member without delay or twenty questions answerphone nonsense. The guy I spoke to was really on the ball and solved the problem I was having connecting my wireless siren to the control pad in a matter of seconds.
Amazing support and top quality alarm systems.
Thank you
14 lipca 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear John.
Thank you for your feedback.
It is great that a member of the helpdesk team were able to provide support and assist you resolve your issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
A very versatile and professional alarm…
A very versatile and professional alarm system. Fantastic Era support team (Kaush) who gave advice and guidance to ensure my system was operating at its peak. The end result is a comprehensive security system that has provided faultless service and peace of mind.Thank you
9 lipca 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear Terry,
Thank you for your feedback.
It is great that Kaush was able to assist you with your query, and ensure everything is working correctly.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Had query regarding my system and also…
Had query regarding my system and also looking for info on future updates/enhancements. Very knowledgeable and friendly/helpful advisor.
2 lipca 2025
Odpowiedź od ERA Protect
Dear Shaun,
Thank you for your feedback.
We appreciate your comments that our helpdesk team have been able to assist you with your query.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
I like not using keys
I like not using keys.
Sometimes the fingerprint doesn’t work first time and also the lock
Doesn’t always activate when locked, you have to lift and lock twice for it to engage. Which is disappointing.
27 czerwca 2025
Odpowiedź od ERA Protect
Dear Mark,
Thank you for your feedback.
As the fingerprint is a captive sensor, as much as possible your finger and sensor do need to be dry. When you added your fingerprint to the handle, it is very important your finger is in a vertical position when it is added, and that the whole sensor is covered.
The handle should only have to be lifted once to initiate the lock process, if it is having to be lifted twice, then this could indicate a time issue, or possibly that the handle is being released too quickly from the upwards motion.
If you need to discuss this further please reach out to the helpdesk on 0345 257 2500 or help@eraprotect.com.
Kind regards,
Sumier
The support for ERA was fantastic
The support for ERA was fantastic. I had some difficulty fitting the lock due to existing door mechanism being old. Guys came out and supported me in resolving the issue.
27 czerwca 2025
I've been invited to review my recent…
I've been invited to review my recent experience of dealing with this company. I can't fault the service I received - I ordered a replacement exterior siren battery pack online and received it within a couple of days. It's installed and it works. On the downside, I only realised the old battery pack had failed when I noticed it had stopped flashing and I was under the impression that the app should have warned me. It's a cr@p app that doesn't do very much. Another criticism I have is that their product range is miniscule and whereas I'd like to have an exterior camera linked to my system, I don't seem to be able to purchase one. On the other hand, when I had logging on issues a short while ago, I telephoned them and it got sorted within a couple of hours.
23 czerwca 2025
Support and sales department failure
Contacted ERA regarding an existing smart lock with a fault, they never confirmed if spares are available or whether they could recommend a current product to replace it.
The lock was replaced due to lack of communication from ERA. Not very good customer service.
12 czerwca 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear Dave,
Thank you for your feedback.
I have responded to your review previously added.
Kind regards,
Sumier
Smart Universal Door Handle
My Blusafe Origin Smart needed replaced but the price has doubled.
The Era Smart Universal Door Handle as all the same features and was as easy to fit
The major bonus with this lock is the geolocation unlocking -as long as I have got my phone on me the door unlocks as get close to it.
Credit card sized key cards to fit in a wallet would be great.
I would recommend this lock.
17 czerwca 2025
I asked the help desk to give me some…
I asked the help desk to give me some basic information NOT in the user manual and all they did was to refer me back to the user manual. On further enquiry THEY IGNORED ME. It has now been nearly 2 weeks and there has been NO CONTACT. Don't bother with this company.
5 czerwca 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear Brian,
Please accept my apologies for the delay responding to your review.
The service you have received is definitely not what we aspire to.
In your case, if the wiring of the doorbell doesn't match the diagram in the user manual, you should have been referred to contacting a qualified electrician, as we are not qualified to give that information.
The ERA Protect Video Doorbell, needs voltage at the location of the doorbell of between 8V - 24V, however depending on your current wiring, may not be suitable as is.
Once again, I am sorry for the service you have received on this occasion. Please contact help@eraprotect.com and in the subject line add FAO of Customer Support Manager and we can look into the issue further for you.
Kind regards,
Sumier
Setting up has too many complication
Setting up has too many complication , i had a smart challenger before , a cheaper alternative but far easier to get working .
13 czerwca 2025
Odpowiedź od ERA Protect
Dear Richard,
Thank you for taking the time to leave your feedback.
I am sorry to read that you found the set up of your alarm system to be complicated. When the ERA Protect alarm system was launched, our aim was for it be straightforward to install and use.
If you do require support, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Paid for premium service,you sent the…
Paid for premium service,you sent the wrong token and ignored my request for assistance.
13 czerwca 2025
Odpowiedź od ERA Protect
Dear David,
I am sorry that you have not received the expected level of service.
According to the information I can see, you placed an order on Thursday 12 June, for a subscription code, and this was emailed to you with instructions on Friday 13 June, from the details provided on the order.
I have found that you sent a support ticket from a different email address on 20 June 2025, and this was responded to on the same day, with an alternative subscription code.
In this instance, we have not ignored requests for assistance, and apolgise that you feel this way.
Kind regards,
Sumier
Item arrived promptly and to the…
Item arrived promptly and to the correct specification.
11 czerwca 2025
Good Product
Prompt delivery. Product well made fairly easy to install.
Does the job & any problems tech help is very good which makes a change with companies these days.
5 czerwca 2025
Odpowiedź od ERA Protect
Hi Paul,
Thank you for your feedback.
I am glad we have been able to assist you and you are happy with your order.
Please let us know if you need further assistance.
Kind regards,
Sumier
I’m not so good with sorting tek out so…
I’m not so good with sorting tek out so contacted the help line. They were straight on it sorted everything for me the alarm is first class ( brilliant) I’ve had it four years now and wouldn’t change anything. First class help
They are straight there when you need them all the cameras are very clear and being able to talk to people at the door so great when you’re out
3 czerwca 2025
Odpowiedź od ERA Protect
Hi,
Thank you for your feedback.
We do take pride in the service we offer, and it is great that you have appreciated our assistance.
Always here if you need us in the future.
Kind regards,
Sumier
Easy to and very helpful when…
Easy to and very helpful when discussing a query on the phone
30 maja 2025
Odpowiedź od ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to see that you were happy with the support provided.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Very fast and efficient service
Very fast and efficient service. I ordered the system during the afternoon and it was delivered by 8am the following morning. Everything I ordered was supplied on the first occasion.
20 maja 2025
Odpowiedź od ERA Protect
Hi Colin,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please do not hesitate to contact us if we can be of assistance in the future.
Kind regards,
Sumier
A great product.
Fitted last weekend and did not work. Contacted support and after some discussion they sent a fitter out and sorted the issue.
Unit is now working as required and Smart. Access control by card, fingerprint and phone control.
27 maja 2025
Opinia niezależna
Odpowiedź od ERA Protect
Dear Gary,
Thank you for your feedback.
I am glad we were able to resolve the issues you experienced with your handle, and resolve them to your satisfaction.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.