Excellent experience from Start to finish. Scott who is based in Australia called to discuss some details and also recommended RV app KOA, which we used for several nights. The pick up went smoothly a... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Driving the RV Class C Van was great! It has everything you need for a comfortable road trip. My only issue was that the speakers never worked, so when we were driving, we had no directions or music,... Zobacz więcej
Terrific experience with El Monte RV! We rented a 26’ practically new Class C for a long weekend trip. The rental process was very easy, their agent (Milan) did a great job showing us “the ropes”. The... Zobacz więcej
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RV pickup was easy, we decided to extend a day and was able to call and modify our reservation mid-trip. RV was clean and new (less than 2 years old) we considered private rentals before using El Mont... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Making every mile memorable.
Napisane przez firmę
- Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
- Road-Ready Fleet
- Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
- From Coast-to-Coast
- With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.
Dane kontaktowe
12818 Firestone Blvd, 90670, Santa Fe Springs, Stany Zjednoczone
- 833-682-7745
- reservations@elmonterv.com
- elmonterv.com
We provide unforgettable journeys.
4,3
Doskonała
374 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The staff was amazing …
The staff was amazing from pick up to drop off. They were very informative and knowledgeable. We will definitely be renting again
16 lutego 2026
Odpowiedź od El Monte RV
Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our guests, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!
The vehicle was in excellent…
The vehicle was in excellent conditions. The staff were very helpful at all times when contacting for questions; information and updating our reservation.
23 lutego 2026
Odpowiedź od El Monte RV
Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our guests, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!
Good
Good, quick service and a nice new RV for our road trip, but not quite the layout we were expecting.
23 lutego 2026
Odpowiedź od El Monte RV
Thank you for the great review! We’re really happy to hear that the service was quick and that you enjoyed traveling in a nice, new RV. We’re sorry the layout wasn’t quite what you were expecting, but we appreciate you sharing that feedback — it helps us continue improving. We’re glad you had a good trip overall, and we hope we’ll get the chance to welcome you back for another adventure soon!
The motorhome had a few issues
The motorhome we rented wasn't in super condition but it was okay
But once on the road the problems began
The house battery's weren't properly connected
So anywhere we went we needed to use the generator for basic stuff
The black tank leakt a little bit that wasn't really pleasant
And we had also some other electrical issues
We called the assistants a few times and we went to the service center for 3days in total out of our 3,5week vacation
And still the same problems where there although they said everything was fixed
So it was a nice vacation but could have been a lot better with a motorhome without such critical issues
5 maja 2025
Odpowiedź od El Monte RV
We’re glad to hear you were still able to enjoy your vacation, but we’re really sorry that the motorhome issues took away from the experience. The issues you experienced are not the level of reliability we aim to provide, and we understand how frustrating that must have been during such a long trip.
We appreciate you sharing both the positives and the challenges. Feedback like this helps us improve the quality and consistency of our vehicles so future trips can be as smooth as they should be.
Everything went smoothly and would…
Everything went smoothly and would recommend this to anyone interested
22 lutego 2026
Odpowiedź od El Monte RV
Thank you so much for the amazing 5‑star review! We’re really happy to hear you had such a great experience. Our team puts a lot of care into making every trip special, and it means a lot to know that came through. With so many RV rental choices out there, we truly appreciate you choosing us. We’d love to welcome you back for another adventure!
Always easy to work with and clean RVs!
14 maja 2025
Odpowiedź od El Monte RV
Thank you for the incredible 5‑star review! We’re thrilled to hear everything went so well. Creating great experiences for our guests is what we aim for, and it’s great to know we hit the mark for you. We’re grateful you picked us for your vacation and hope we get to be part of your next one too!
Disappointing Experience
We rented an RV from El Monte RV for a 5-night trip, and our experience was completely overshadowed by multiple frustrating and unacceptable issues, making it an extremely disappointing rental overall.
The Problems We Encountered:
Excessive Pickup Time: Despite having a scheduled pick-up slot, it took us an unacceptable three hours to get the RV. This was not due to paperwork, but rather a significant lack of efficiency on their part, as we spent most of that time simply waiting.
Lack of Cleanliness: The RV was notably unclean upon pickup. My kids' white socks turned black within a minute of walking inside, indicating the floors had not been properly cleaned.
Stained Bed Sheets: The bed sheets we rented from them were visibly stained, which was unhygienic and completely unacceptable.
Outdated RV Model: The RV model provided (Class A Pursuit) looked nothing like those advertised on their website or in their instruction videos. It felt significantly older and less modern than what was portrayed, leading to a feeling of misrepresentation regarding the vehicle's condition and features. Additionally, the wear and tear in the interior was simply not acceptable for the prices they charge and the advertisement they make.
Suspected Incomplete Fuel Tank: We cannot say for certain, but the gas tank did not appear to be 100% full when we left the rental place. The fuel indicator dropped very quickly shortly after departure, an experience that did not occur when we refueled the RV ourselves during the trip.
I would definitely avoid renting a RV from them in the future as it was not a positive experience overall.
7 sierpnia 2025
Odpowiedź od El Monte RV
Hi Michel,
We’re really sorry to hear how many issues you encountered during your rental. The long wait at pick-up, the cleanliness concerns, and the condition of the RV are all far from the experience we aim to provide, and we understand how frustrating and disappointing this must have been for you and your family.
We’re reviewing what happened with the vehicle preparation, the linens, and the pick-up process to ensure these problems don’t happen again. Your feedback about the RV model and fuel level is also important, and we’ll be looking into those concerns with our team.
Thank you for taking the time to share such detailed feedback — it helps us identify where we need to improve.
I've been renting from you guys for…
I've been renting from you guys for several years. Last year's rental was a good experience, the year before not so good but I still came back.A cold December gives me reason to believe maybe this year will be better than the last.
14 lipca 2025
Odpowiedź od El Monte RV
What a wonderful review! We’re so glad you had such a positive experience. Our team works hard to make every trip smooth and enjoyable, and it means a lot to hear that reflected in your feedback. Thanks again for the 5 stars and for choosing to travel with us. We’d love to have you back!
Rental process was easy
Rental process was easy, the cost was competitive, and the RV itself was clean and had no maintenance issues.
18 czerwca 2025
Odpowiedź od El Monte RV
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
The service
The service , the whole package you guys have. If I purchase RV, it will be from you very satisfied with the rental.\nYou made us feel like rock stars.
17 lipca 2025
Odpowiedź od El Monte RV
Thank you for the glowing 5‑star review! We’re delighted to hear you had a great time. Knowing that our efforts helped make your trip memorable really means a lot to us. With so many options out there, we appreciate you choosing us, and we look forward to helping you plan your next getaway!
The Princeton Florida office of el…
The Princeton Florida office of el monte is the best. Vehicles are in great condition and the site manager is friendly and professional. I use this location specifically every year now for multiple RV rentals.
11 lutego 2026
Odpowiedź od El Monte RV
Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review
This was the second time I rent an rv…
This was the second time I rent an rv from here. The service was great even after I told them they for to empty the tank before they gave me the rv. We had to find somewhere to dump the water when are trip started. They apologize and gave me credit. The second time was not so great. The slider was coming out as I was driving. I had to pull over and call so they can help me put it back in. Only one side was out. The lady was great help me figure it out and we put it back in. I took another two hours to get to Mr destination. When it opened again. My kids screamed and I hit a parked car. There was damage to the side of the road. I called in again and told them what happened. They told me they will send someone to fix it. They never did. A guy with another rv show me how to wedge it so that it will not open as I'm driving. I drove back to California. I made it to the dealership. When I dropped it off and told them what happened. They kept calling people to go see it. Two men where looking at the damage then called a supervisor, then a manager. They told me s that cold not happened if I had video. I explained i was driving both time it happened and pull over on the side to try to fix it. I did not take video or pictures because I was on the phone. The hole tile i felt I was being interrogated. Not one person said "are you ok."" Is your family ok", I have 6 boys that got really scared when it happened. After I dropped it off the service was gone. I glad I bought extra insurance. I felt they cared more the damage than my family's safety.
3 lipca 2025
Odpowiedź od El Monte RV
Hi Genaro,
We’re very sorry that you and your family went through such a stressful experience. It’s especially upsetting to hear that it felt like no one acknowledged your safety or how frightening the situation was for your kids. You should always feel that your well‑being comes first, and we’re sorry that wasn’t the experience you had.
Your feedback is important, and we’ll be reviewing this with our team to ensure we handle situations like this with much more care and empathy. Thank you for taking the time to share what happened.
Rv were maintained well and the staff…
Rv were maintained well and the staff is very helpful. rented multiple times and never an issue.
25 czerwca 2025
Odpowiedź od El Monte RV
Thank you for your review! We’re so glad you had such a positive experience. Our team works hard to make every trip smooth and enjoyable, and it means a lot to hear that reflected in your feedback. Thanks again for the 5 stars and for choosing to travel with us. We’d love to have you back!
Great service from start to finish.
Great service from start to finish.
6 czerwca 2025
Opinia niezależna
Odpowiedź od El Monte RV
Gary, thank you for the 5-star ratings! We appreciate you choosing us!
Overall 7 OUT OF 10
Overall, the RV was nice and spacious enough for my family of 5. However, the shower head was too soft, and we couldn't even wash out the shampoo from our hair. It was hot like we were in a pre-warming oven the air was horrible we even started the RV and let it run to see if that would help but nope. Then on our way home we were stuck on the freeway for over 2 hours it was shut down due to an accident and the compressor wouldn't stay on. I personally think they need better air units. Especially for the price of renting the RV and being miserable.
20 czerwca 2025
Odpowiedź od El Monte RV
Hi Annette,
We’re glad to hear the RV had the space your family needed, but we’re sorry the issues you experienced made parts of the trip uncomfortable. The issues you experienced are not the level of reliability we aim to provide, and we understand how frustrating that must have been.
We appreciate you sharing both the positives and the challenges. Feedback like this helps us improve the comfort and performance of our vehicles for future guests.
El Monte: +5 stars. Cruise America: -5 stars
El Monte staff were incredibly helpful. Renting from El Monte was a wonderful experience. Previously, I had rented from Cruise America. WORST EXPERIENCE EVER. NEVER RENT FROM CRUISE AMERICA IF YOU CAN RENT FROM EL MONTE.
24 maja 2025
Odpowiedź od El Monte RV
Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!
Unexisting customer support
We had a problem with the door that was very difficult to open. I called customer support several times, but no one was able to help us. The van was not in good condition.
1 sierpnia 2025
Odpowiedź od El Monte RV
Hi Wilfried,
We’re very sorry to hear that the van wasn’t in the condition you expected and that you weren’t able to get the support you needed when you called. That’s not the experience we aim to provide, and we understand how frustrating it must have been to deal with a difficult door and no helpful guidance.
Your feedback is important, and we’ll be reviewing this with our team to improve both our vehicle checks and our customer support responsiveness. Thank you for taking the time to share your experience.
The RV was very old
The RV was very old, security belt broken, lot of screw out, lateral door Keys was twisted and broke after 1 day. No one from El Monte able to send me a new one. We had to use passenger door during one month...
It looks that El Monte doesn't mind about quality of what they rent.
Hopfully the RV motor and tires were in good shape for a safe drive.
1 lipca 2025
Odpowiedź od El Monte RV
Hi Jerome,
We’re very sorry the RV wasn’t in the condition we strive to provide. A broken seat belt, loose hardware, and a key that failed so quickly are not acceptable, and we understand how frustrating it must have been to go so long without a properly working side door. You should always feel supported when something goes wrong, and we’re sorry that wasn’t your experience.
Your feedback matters, and we’ll be reviewing this with our team to improve both our vehicle quality checks and our responsiveness. Thank you for taking the time to share your experience.
Odpowiedź od El Monte RV
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
Good pickup and return
Good pickup and return. Great staff! RV was in a very good condition..
25 lutego 2026
Odpowiedź od El Monte RV
Hi Michael,
Thank you so much for your positive review! We will share your comments with the team and let them know to keep up the amazing work. Next time you want to travel by RV we hope that you consider renting from us!
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