Ede & Ravenscroft Recenzje 

It was a great experience

Very helpful and kind staff.

Good experience with them

Awful experience with this company. Barely a week was given to select photos after graduation otherwise they would be selected for me. Could not even view. Emails received over weekends, giving only a 24hr period. The system was confusing, purchasing different packages was unclear what was order and missing items such as paying for general photos, a standard photography package, was poorly labelled only offering frames. On the day personnel were slow and in a poor mood. Prices expensive.

The way this is a total scam! I bought digital downloads for professional pictures of my graduation (most important day of my life) and apparently have to wait 6 weeks to get them? They make the pictures blurry and have their banner all over it so u can barely even see the photo. I’m so shocked that esteemed university institutions in russell group rankings choose this service. Six weeks for digital images is so odd given the price. I could live 2 weeks off of that so just for 3 photos it’s so embarrassing. Thank you for nothing i’ll now have to wait till my next degree to get my pictures (hopefully). A tip for anyone graduating soon, hire a personal photographer you’ll get 100 pictures for this same price the next day (maybe less).

great experience with derek for my graduation! he was very attentive, patient and kind and made my graduation gown experience stress free.

Thankyou for making my day so special you made my day kerry

I am very disappointed to find out that I have to wait 4–6 weeks to get a digital image without any changes. I specifically said I didn't want any edits, and there weren't even options to change the background on the day. I was charged £20 on the day and another £29 to collect something that takes ages to process. What a waste of energy. You are better off paying a private photographer or just taking the pictures yourself.

I attended my postgraduate graduation ceremony on 3 July 2026 and purchased the Graduation Family Pack.
I requested an additional photograph with my husband and was advised at the venue that this would be added to my order. However, to date, I have not received any option or communication enabling me to select or pay for the additional photograph.

I have submitted multiple enquiries through your official website on a weekly basis regarding this issue but have unfortunately not received any response. I have also attempted to contact your customer service team by telephone on +44 (0)1223 734759; however, the line has either been engaged or there has been no answer.

I have made every reasonable effort to resolve this matter, and I must say that the lack of response to both my online enquiries and telephone calls has been both disappointing and frustrating, particularly given the reputation of your long-established and respected company. These photographs are very important to me and my family, as they capture a significant milestone and cherished memories from my graduation ceremony.

Update as of 24/07/2026:
Thank you for your reply.
I have finally received correspondence from your colleague following this Trustpilot review. However, this matter has not yet been resolved.
I look forward to being able to purchase the additional photograph, as originally advised by your staff at the venue on the day of the graduation ceremony.
It has been frustrating to experience such a prolonged delay, particularly given the lack of replies to my previous enquiries and unsuccessful attempts to contact customer services by telephone. I hope this issue can be resolved as soon as possible, as it is now approaching one month since the ceremony took place.

Expensive, poor value for money, poor customer service and a lack of quality in their products.

Had a very nice experience

The company is fantastic and everything was well designed to ensure smoothness during my graduation. Specifically Scott helped me out with me getting my gown and cap for my masters and ensured it all fitted well, made my graduation feel more special

Kerry Murphy was amazing. Great service and very friendly!!

Kerry Murphy was an amazing host for the hire. She is an absolute star and made my day. Thank you so much Kerry

They had amazing customer service and were very patient with bringing the gown and the return of the gown

This company charges exorbitant prices simply because they can, and you're left with no choice. They charge £12.50 to "enhance complexion" on your photos or, in simple terms, to apply what is essentially a Snapchat filter. They also inflate their prices even further should you decide to make additional changes in the future. If you're looking for a prime example of what the mafia looks like, this is a good one.

Where to start with how bad they are. Firstly let's talk about the customer service which gives replies from a "no reply" email to ensure you can't query or challenge them.

Then let's talk about the monstrous arrogance of the photo selection process where if you don't do it fast enough, they will make the decision for you, a paying customer.

Let's discuss the customer service answers that wilfully and consistently refuse to answer the actual questions asked and instead tell you what they want to say.

Let's discuss the probably illegal undeclared contract terms such as only having 7 days to use your discount code if you pay on the day, and if you don't they'll pick your photos for you and won't refund the deposit whether the photos are any good or not. Fair to say I don't trust them to pick the decent ones.

Then let's wrap up with the exorbitant and eye-wateringly expensive shipping - for 15 quid I expect them to be delivered in a Sherman tank.

It would be lovely to be able to say that at least the staff on the day are pleasant and helpful - and the ones in robing are. The photography side of it though seems as hard-headedly insistent on being as truculent as possible as the so-called online customer service.

It's bewildering how a company thinks it can act like this in the 21st century without receiving justly excoriating feedback. No doubt I can be sure of some gaslighting corporate response thanking me for praising the robing teams while ignoring the 95% of the rest of the review that expresses clear and justified dissatisfaction. Oh and the website is like something out of the dark ages, with their pricing you'd have thought they could afford some decent web design.

Ordered a photo-taking package for graduation. The photographer is not very patient. Feel rushed while taking pictures.

Sent me a damaged mortarboard THREE TIMES. The second time I was in correspondence with someone via email to send a further replacement but he stopped responding and I therefore had to call again. When that one came damaged I gave up and ended up walking with a damaged mortarboard. Their ceremony passport app does not work at all (you can't even get past the log in screen), the robe they gave me during my fitting was too small (despite me specifying my measurements in the indicated box during booking), and then they emailed me the link to choose my photographs and it doesn't work - I can't even sign up in the manner it's instructing me to as the option to do it is not on the link in the email. I now have to go back through customer service yet again. I'm upset my university (York) chose to go with this provider and dread having to go through this again for postgrad - if there was another option, I would 100% use it.