Ede & Ravenscroft Recenzje 

2494
Wynik TrustScore: 4 na 5

4,0

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Oceniono na 5 z 5

The experience went a level ahead given that the delivery was made on time and the staff was extremely kind and caring with their approach This would indeed go down in my memory lane. I Would also l... Zobacz więcej

Oceniono na 5 z 5

The older gentleman who helped me put on my gown and cap and secure them in place was lovely. He was respectful and cheery. We were all checked at least 3-4 times before the graduation ceremony. The a... Zobacz więcej

Oceniono na 2 z 5

really expensive, like way above a students budget, and we werent told we had to save for the graduation until a month before so i had to skip meals to afford it, when I was talking to the woman I pai... Zobacz więcej

Oceniono na 5 z 5

I recently graduated, and unfortunately lost a sentimental pin that I had left attached to my gown. I contacted the company, and received a phone call where Ede and Ravenscroft told me they had found... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 94% z negatywnych recenzji

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4,0

Wszystkie recenzje

(2494)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 250

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Oceniono na 5 z 5

Gown Quality & Handling 10/10

From the reviews, it’s quite clear to NOT book photographs from them lol. I hired my own, hence the 5 stars. Booking the correct gown was easy. Payment was a breeze. On the graduation day itself, all I needed was the QR to get my gown. They had a line of staff ready to help you don your gown. Easy peasy. Return was just there right after. Amazing. Gown was clean and had no smell. Good quality fabrics. Heavy gown with amazing drape.

7 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Graduate,

Huge congratulations on your graduation and thank you for taking the time to share your feedback with us. We truly appreciate it.

Kind regards,
Mia

Oceniono na 5 z 5

Super efficient service

Super efficient service, everything was very well organised and the staff were incredibly helpful, making sure everything was right and in place for the graduation ceremony.
Thank you.

17 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Tracey,

Thanks for your feedback! We’re grateful you took the time to share your thoughts. Congratulations on your graduation!

Best regards,
Mia

Oceniono na 5 z 5

Ede & Ravenscroft fantastic service

Ede & Ravenscroft provided fantastic service for my graduation ceremony with King's College London. The entire collection and return process was smooth, efficient, and well-organized, which took all the stress out of an already busy day.

I especially appreciated the team’s hands-on help when fitting the gown and hood. They were warm, attentive, and made sure every pin and fold sat perfectly before heading out for photos and the stage. Excellent, professional service—highly recommended!

7 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Francisca,

Congratulations on your graduation! Thank you for taking the time to share your valuable feedback with us. I'm glad to hear our staff on the day were helpful.

Best regards,
Mia

Oceniono na 5 z 5

Easy

Aside from the expense the booking fitting and return very easy very swift. Friendly staff showing genuine interest in the graduation. They’re a well oiled machine.

16 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Graduate,

Thank you for your email.

A big congratulations on your graduation! Thank you for your feedback—we’re glad to hear your experience was smooth.

Kind regards,
Mia

Oceniono na 2 z 5

Extortionate cost

Staff was friendly, service is extortionate. £127 for renting a hat and a cape for a couple hours, what a way to exploit people on a special day who have no alternative but to use your service. If you want a digital copy of 1 photo it will cost you an eye watering £40

10 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Bishr,

Thank you for your email.

I can confirm that the hire price is much lower than this, your total was including all of your tickets purchased for the event, these ticket prices are outside of our control as we do not determine these. However your feedback is incredibly important to us and helps us continue to improve our services.

Kind regards,
Mia

Oceniono na 3 z 5

Wrong Gown was given

Everything was well planned and organized but there was a fatal mistake. I was given a wrong gown and hat and i discovered it in the chapel, and some staff had to run back to store to get me the correct one.
This mistake almost ruined my graduation if it wasn’t for the people who acted in the last minute

14 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Dr. Ahmed,

Thank you for your valuable feedback. We deeply apologise for this mistake and sincerely appreciate your understanding. We’re glad our team was able to assist and help. Congratulations on graduating!

Kind regards,
Mia

Oceniono na 5 z 5

The Staff were very helpful and had a…

The Staff were very helpful and had a very calm presence despite being a very busy day, so that really helped.

13 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Natan,

Thank you for your feedback, I'm so glad to hear our staff on the day had a calm presence to make your day that bit more special. Congratulations on graduating!

Kind regards,
Mia

Oceniono na 5 z 5

The whole process was made very easy

The whole process was made very easy. The staff were friendly and helpful and made the collection and returning of the garments very easy.

13 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Richard,

Congratulations on your graduation! Thank you so much for your kind feedback regarding our staff on the day.

kind regards,
Mia

Oceniono na 4 z 5

The process was smooth and well…

The process was smooth and well organised, the only down side was the cost to hire for a few hours is high.

8 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Derek,

We do apologise for the pricing and any inconvenience this may have caused. Thank you for taking the time to share your feedback with us. We do value your comments, as they help us continue to improve our service.

Best regards,
Mia

Oceniono na 5 z 5

Very good thanks for making the day…

Very good thanks for making the day special. Also the extension of a week to let me get photos taken was fabulous

8 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Patricia,

A big congratulations on your graduation! Thank you for your feedback—we’re so grateful you took the time to share your thoughts with us.

Kind regards,
Mia

Oceniono na 1 z 5

Don't bother getting your graduation…

Don't bother getting your graduation photos from this company. Just take good ones yourself.

I had issues with the website which meant I couldn't order my graduation photographs and they were incredibly unhelpful. The support number didn't work and then I had to call multiple stores to get a number for the photography department. I had some help when I called that number but their solution was still to order from the website which I still cannot do (not on any device or search engine). I have continued to email and I've had no response at all. I don't even want prints, just the digital copies.

They've already taken my sitting fee so it's absolutely ridiculous that I can't even order my photos.

22 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Thea,

Thank you for your feedback.

Our records show that you have been in contact with us regarding your above query but we would appreciate the opportunity to review your order and see how we can make this right. Please feel free to contact me directly at CustomerServicesManager@edeandravenscroft.com, and I will be happy to look into this for you.

Best regards,
Mia

Oceniono na 1 z 5

DO NOT.use this business.

Do not use this business.. my daughters graduation photo had a shadow off her gown on her partner white shirt, when I received the photo I got in touch their answer to it was it was a dirt mark!!! You need to repay to have enhanced photo ...Absolutely not. Proof has been sent to them that there is no dirty mark on his shirt.m and clearly the photographer hasn't done his job right. Very upset..Total rip off company

16 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Allison,

Thank you for taking the time to provide this feedback.

We would like to look into the concerns you’ve raised. So that we can investigate this fully and assist you directly, please contact us at CustomerServicesManager@edeandravenscroft.com with your order details.

I hope to resolve this for you as quickly as possible.
Kind regards,
Mia

Oceniono na 2 z 5

Predatory pricing for photos

Quite a stressful experience! Of course, some of this is down to the uni and me missing the gown ordering deadline. BUT, I do think that the messaging is unclear and that it should be make way more obvious what you need to do. For example, tickets to the actually ceremony are wrapped up with the gown ordering! But this is not mentioned beforehand.

My main qualm is the price of the service. It’s mental. Especially just after graduating when you’re probably at your poorest. Ended up spending a fortune on photos because they only sell them in packages that force way more photos on you than you need. For example, I literally only wanted about four photos, a couple of myself, one with my family, and one with my grandparents. It would be wonderful if I could just pick a photo, pick a frame, pick a size, and then done. Instead, I had to buy a large variant of each photo plus about four smaller ones that are just in a piece of cardboard without the name of the institution even on them???!!! Genuinely such a predatory pricing system it’s crazy. JUST LET PEOPLE PICK AND CHOOSE IT CANNOT BE THAT HARD. It just felt so wasteful when I was ordering and it’s literally the worst time ever to be dropping a fortune on stupid photos when you’re post-grad and trying to move on with your life.

Guy who took the photos was lovely though and I contacted them about missing my deadline and although there was nothing they could do, it was a prompt no, so!

20 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Holly,

Thank you for your review. We are truly sorry about your experience and apologise for any disappointment or inconvenience caused. We will continue to review and improve how our pricing is displayed and will take your feedback on board.

Regarding the missed image selection, you can always exchange the items for a different photo selection. If you contact us on cs@academic-services.co.uk , we will be more than happy to assist you further.

Best regards,
Mia

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 1 z 5

Rip off company

Rip off company. Forgot to add the memory stick to daughter’s photos. I have it for our sons so wanted to try get for daughters. After spending a fortune on their photos once they have money they just don’t care about the fact it’s a special day and sometimes you need to add extras. They have you by scruff of neck as if you don’t book them then you don’t get professional graduation photos. Make sure you check and double check orders as they will not let you add on or amend etc. They did same with son wouldn’t let me just buy one copy of a photo had to buy another pack on top of what I already bought. Be careful!

9 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Michelle,

Thank you for your feedback.

We’re very sorry, but we no longer provide the USB option for images. We understand that this may be disappointing, and we apologise for any inconvenience caused.

If you are unhappy with the images you have received please don’t hesitate to contact us further. We’ll be more than happy to raise your concerns and see how we can assist you.

Kind regards,
Mia

Oceniono na 1 z 5

Poor editing and impossible to get in touch with.

The initial photography and quick delivery time were great. However once I inspected the photos they were very poorly edited and all looked incredibly washed out compared to my peers photos. I attempted to contact them multiple times through their online portal however, I have had no response. I feel incredibly dissapointed that my professional photos of a once in a lifetime event are not upto the standard that is expected when paying such a premium. I hope that this review reaches the right people and that my issue can be resolved.

1 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Boamoon,

Thank you for your feedback.

I’m very sorry to hear that you’re experiencing this issue. We will be more than happy to arrange the necessary edits to your images. If you could please send the photos of what you have received directly to me at mia.harrison@academic-services.co.uk I can escalate this as soon as possible and ensure it is addressed promptly.

Best regards,
Mia

Oceniono na 2 z 5

The website is awful

The website is awful! It kept changing the language to Welsh. The links given for the app.graduation uni register doesn't work (I tried multiple Internet browsers). I had to keep refreshing the photography section as it kept saying there was no items to purchase there.
After 3 solid hours of trying it finally worked but still cannot get onto the uni register and had to put "link does not work" for this section on my order.

5 sierpnia 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Gemmalou,

I do apologize for your experience. This is not the standard of service we want to provide. We truly appreciate your feedback, and please be assured that your comments will be passed on.

Kind regards,
Mia

Oceniono na 1 z 5

No response. Do not care.

I have returned a purchase at my own expense - no free returns.
Recorded delivery.
A week later I have not been told whether it has been received and whether I will receive a refund. Two chaser e- mails. This is a substantial amount of money. Really bad service.

27 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Graduate,

Thank you for your feedback.

I do apologise for our delays in communication. If you could email me directly with your order number to mia.harrison@academic-services.co.uk I can see to make this order a priory once we receive the items.

Kind regards,
Mia

Oceniono na 1 z 5

Bent photographs

Had son's graduation photos through today in a bent box. Photos also bent. Not happy!

30 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear Anon,

Thank you for your feedback.

I am very sorry to hear that your photos came bent, this is not the quality we aim to provide.

We would appreciate the opportunity to review your order and see how we can make this right. Please feel free to contact me directly at CustomerServicesManager@edeandravenscroft.com, and I will be happy to look into this for you.

Kind regards,
Mia

Oceniono na 3 z 5

Lovely and professional people, ridiculously overpriced.

The people at my graduation were really friendly and helpful so no issue there. However I just can't get behind the pricing at all.
Renting a gown for 2 hours to be given back, for 56 great british pounds youd expect to keep it.

Photos, lovely woman, but me and my dad were in and out in less than 5 minutes. 3 of my pictures ended up being me with my eyes closed. £80 for DIGITAL DOWNLOADS of 3 of my photos with zero editing? Thats essentially more than 25 quid for someone to send you a pdf.

Lovely people and very professional, but the prices are ridiculous and they do it because they know you'll pay it for your special day.

You're better off renting a professional camera for the day

23 lipca 2026
Opinia niezależna
Logo Ede & Ravenscroft

Odpowiedź od Ede & Ravenscroft

Dear NJS,

Thank you for your feedback, this will be passed on.

We're sorry to hear that our pricing didn't meet your expectations. However, all of our images go through our standard editing process, where our editors automatically open any eyes whenever possible to ensure you get the best photography.

Kind regards,
Mia

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